Carzonrent — Last minute cancellations without any information and pathetic service of employees

Address:	Mumbai City, Maharashtra, 400013
Website:	www.mylescars.com

I had made a reservation on 18th sept'2016 through their online portal for a self drive toyota innova (booking id[protected]. the car was booked for a total of 2 days (24th & 25th).

The pickup was scheduled at 11am on 24th. at 10.30am in the morning just before i was leaving for the pickup i thought i will just re-confirm and when i spoke to the concerned person he told me that give me 10 minutes and he will check and let me know the status. on calling again he told me that the car was unavailable and that there were no 7 seater cars available with them. when i asked him the reason, he told me that the previous customer had extended his booking and that he was helpless. to which my response was that rent me some other 7 seater vehice, but nothing was available. when i confronted him that myles should have informed me a bit earlier so i could have made alternate arrangements, to which he replied that you do whatever you wish to - file a complaint against me, against the company i am not afraid of anything.

Now i have 2 concerns-

1- last minute cancellation spoiled my entire trip - i had booked a resort in nashik and becasue o[censored]navailability of the car my reservation went unused
2- the attitude of the employees of the organization is pathetic - bloody i am renting the car after paying money and not for free...

Please a request to other fellow travellers, avoid using their pathetic services.