Carzonrent — Self drive car booking

shristy

from Delhi, Delhi

Address:	Pune, Maharashtra, 411036
Website:	carzonrent.com

I had booked a swift desire for self drive for the date 29th November 2015. My booking id is 6564645. They charged me 2082/- for booking online. I also called in their service number and asked for other terms and conditions. they just said to bring three documents i.e. License, passport and credit/debit card. at the time of pickup i.e. 4:30 AM, i provided them all the documents, the guy who came to give me the car told me that i'm not eligible for self drive cars because i'm under 18. Then he said that "i will get the refund because i have not used the service". His contact number is [protected]. He gave me the service number for cancellation of the booking ([protected]). I called on this number at 4:52 AM, the guy on the phone said that my booking is cancelled and i will get the refund by 3-5 working days and also a cancellation email. They also have a voice recording system on their customer service number. So our conversation must have been recorded. But when i called again on the service number on 30th November at 9:06 PM for further updates, the person on the phone told me that my booking is still not cancelled and so i won't get the refund for anything because i'm under 18 in age. All i want is my refund for the service i have not used and for the manipulating me at that situation by misrepresenting the fact. The number by which i did all the bookings and conversation is and email is. Name of complainant- SHRISTY SIDAR

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Nov 30, 2015

Updated by shristy I had booked a swift desire for self drive for the date 29th November 2015. My booking id is 6564645. They charged me 2082/- for booking online. I also called in their service number and asked for other terms and conditions. they just said to bring three documents i.e. License, passport and credit/debit card. at the time of pickup i.e. 4:30 AM, i provided them all the documents, the guy who came to give me the car told me that i'm not eligible for self drive cars because i'm under 18. Then he said that "i will get the refund because i have not used the service". His contact number is [protected]. He gave me the service number for cancellation of the booking ([protected]). I called on this number at 4:52 AM, the guy on the phone said that my booking is cancelled and i will get the refund by 3-5 working days and also a cancellation email. They also have a voice recording system on their customer service number. So our conversation must have been recorded. But when i called again on the service number on 30th November at 9:06 PM for further updates, the person on the phone told me that my booking is still not cancelled and so i won't get the refund for anything because i'm under 18 in age. All i want is my refund for the service i have not used and for the manipulating me at that situation by misrepresenting the fact.