Cash Deposit Machine Of Sbi — Cash deposited in machine but it was not debited to account

Address: Visakhapatnam, Andhra Pradesh, 530003

Website: STATE BANK OF INDIA

Today morning, i have deposited some amount at sbi.
After inserting denominated cash in to the machine and i have selected the enter option then no more further instruction was displayed/passed and it was hanged/strucked.
I was given a complaint to the concerned officer of the same branch, he told it will take 2-3 days to check the accounts of the machine, if once the excess amount comes then the branch manager deposits the denominated amount to the customer's account (My account) given in complaint letter. My account is belongs to another branch of sbi.
While giving my complaint on a paper (Bank's format) then i was asking to give a reference number, the officer told there is no reference numbers will be given to the complaints.