Cashe — formal complaint regarding harassment and unethical conduct

Hi,
CASHe Loan Account No: [protected]
I am writing to complain about the recent conduct of your collection agents formally. Despite my prompt communication and partial payment towards my EMI, your agents have been contacting my family and friends, which is unacceptable and constitutes harassment.

While I understand the importance of resolving the outstanding payment, disturbing my family and friends is unprofessional and crosses a line. I request an immediate investigation into this matter and an end to such practices.