CASHe Complaints & Reviews

Worst Customer Support. I have applied for a loan and my credit is approved E-Sign and everything is done but it's stuck on transfer under process, and disbursement is not done yet. #CLN Number: 10502296

20th June I completed all processes and the status was Transfer under process, today is the 7th day, and almost one week gone, still transfer is still not done yet, and unable to contact customer support, I have written 5-6 emails, and no reply from them

Cust# 303982, Not able to understand what kind of loan app is this, I am using this app since December 2021 and always make payment before or on due date and used so far smoothly. Now i have applied for loan on 22 June 2024 and application was approved and suddenly app shows Transfer failed please reapply with update bank details. I Tried to upload last 3 months bank statement and app did not allow me to make any changes. Regarding this i...

My loan was approved on 7 June but till 20 June it is not get disbursed from Cash e . I tried contacting them but there is no proper response from them. Even I email their grievance cell but they also not replied .
If cash e not able to disburse the loan then they should stop operating. This is a kind of cheating or fraud with the customer.

Loan applied and disbursed on 31st May, disbursal failed on 17th june and asked to upload the bank statement and re apply but there is no option to upload the bank statement. Applied again for a loan and disbursed again. Also statement sent to the cashe team on their email but the amount is yet to be credited.

I do not understand that is it a new way to scam the people of India by just collecting their data.

I have done the settlement payment of loan account
CLN# [protected]
But still its shows overdue in my application they haven't provide me the NOC letter its been more then 45 days they always revert wait for 7 to 10 days the agent who made me do the payment has blocked me from everywhere I have chats or settlement letter everything...

Hello,
I applied for a loan on June 3, which remained in process status for 4 days and then it was updated as loan disbursal failed and to reapply with updated bank account for which I had n option. Again I reapplied on June 7 and after 10 days it’s now updated the same thing as happened previously. When I tried reaching out to customer support they always give the automated mail as your loan has been approved but there are some technical glitch at our end which will be resolved in 48 hours. What is happening?
If you can’t disburse the loan amount then why keep me waiting for such a long time?

I Applied for a loan on June 1St loan aldo approved same day but Disbursement still not happened its 14th day y peoples are playing with our emergency situations!..

I am a Existing Customer Of Cashe Since 2years every time they are taking more than 14 days as per ur tag line loan has to be disbursed in bank account with in 24hrs but u people taking serveral days to release funds this is really bad about ur company

We are losing hopes on u there is no proper response, no proper customer care number they are just playing with automated replys this is really worst service i ever had

So many tickets raised but still there are sending same automation reply

I need it on emergency basis loan and need to transfer on priority

CLN 9000044
[protected]
[protected]@gmail.com

Find the attachment for ur reference

Contentiously Text messenger in my old office email address please change my old office address old office address is hr.[protected]@gmail.com
and new office email id address is [protected]@gmail.com
Name - khemu
Mo. No. - [protected]
Customer id[protected]

Customer ID[protected]

I have been a customer of CASHe since December 2022 and have successfully borrowed and closed three loans during this period. However, my recent loan application, initiated on May 24th for an emergency, has been fraught with numerous problems.

Despite receiving sanction letters, the disbursement of the loan has failed twice. Additionally, the third disbursement is still pending after five...

Loan application (CLN1875351) approved however funds not yet disbursed. It's been more than 8 days now. Every time they stated below same thing with no timelines. Its very pathetic.

*********
Dear Customer,

We are happy to inform you that your loan application has been approved. However, we are facing some technical issues while disbursing funds. This delay is primarily due to the recent implementation of heightened security protocols at our banking partner's end, designed to safeguard your funds.

We are actively engaged in expediting this crucial process both internally and in collaboration with our banking partners to ensure a prompt release of your funds. We sincerely appreciate your patience, and we are committed to delivering a seamless experience for you.

As a result of this, your repayment date will be considered from the date of loan amount transferred to your bank account and it will accordingly get updated in your CASHe account.

Thank you for your understanding, and we will keep you updated on the progress.

Thank You,
CASHe Support Team

Dear sir madam,

I have applied loan before 25 Days but still loan amou Not credited in my bank account. Even I have contacted through email and given all details and confirmed all the details are perfect .

But the company is replying every time the same message. It seems like there is not customer care executives to respond the query and resolve. This way customers suffering badly and the company not bothers.

Dear Customer,

We would like to inform that your loan application has been approved from our end. However, please expect slight delays in the loan disbursal as we are currently implementing an external payment gateway integration to enhance our payment processing capabilities. While this integration is essential for providing you with advanced and secure transaction options, it may result in a slight delay in the disbursal of your loan.

We apologize for any inconvenience caused by these necessary enhancements. Our team is actively working to expedite the integration processes and complete the required audits.

We also wish to inform you that your repayment date will be calculated from the date the loan amount is successfully transferred to your bank account. This information will be updated in your CASHe account for your reference.

Should you have any questions or concerns, please feel free to reach out to us.


This kind of service is pathetic.

Kindly resolve and credit the amount in my bank Account urgently.

I am a existing customer of cashe sincerely from 2years
And i will repay all the emi amount on time
Now i closed my previous loan and apply for a new loan and the loan also approved the same day on june 1st 2024 but the amount yet not disbursed i need it on emergency basis but there's no response from customer care also

Please look into this and disburse the amount on high priority

Sunil k
[protected]
Loan id - 4818311
Cln - 9000044
Mob [protected]

Dear Cashe,

I am writing to express my extreme frustration regarding the ongoing issues I am facing with my loan transfer. I have applied for the transfer more than ten times now, and each time it fails, leading to significant inconvenience and stress on my end.

Frankly, I am at my wit's end with this situation. Despite raising complaints, all I receive are automated replies that offer no real solutions. It feels like I'm stuck in a never-ending loop of frustration and disappointment.

If you are unable or unwilling to provide the loan transfer, then why approve it in the first place? It's incredibly frustrating to deal with this level of incompetence and lack of transparency. If there is a valid reason why the transfer cannot be processed, I deserve to know it upfront instead of being strung along with false promises.

I urge you to take immediate action to resolve this matter. Please provide a clear explanation for the repeated failures and a concrete plan to ensure that the transfer is successfully completed without further delays or complications.

I expect a prompt response and a satisfactory resolution to this issue. Failure to address my concerns will force me to explore other options and escalate this matter further.

Sincerely,
Vignesh

I am not sure why it is happening every time with CASHE. Amount showing processing. Money not received.

Either cancel my loan or send the money into my bank account.

Customer ID: 5519075.

Sir/Madam

I have applied a loan on 25th May 2024 for the amount of Rs.15000
In cashe app loan approved and not disbursed till now
Everytime I am taking loan this much of issue facing..after many emails and atlast complaint raised in consumer complaints.in, the loan is getting disbursed after 48hours..
So cashe team please process my loan and disburse the loan at earliest..

My mobile number [protected]
Cashe Id is 5205121

I have 1 emi pending mail sent to cashe & bhanix support for same delay payment
But getting 30 calls in a day & 20 what's app threatening to call my contacts & share my morphed videos
Sent 10 mails with screenshot to cahse & bhanix support but no reply..
Also recovery agents don't share their ID or authorisation

Planning to file complaint in Cyber crime for privacy & identity theft as no recovery agent is authorised alos have my contacts list..mailed to CEO & OPERATION HEAD of cashe also on linkedin by no reply..

So it's cahse strategy to not to reply through official channle & share our data with unauthorized goons for recovery..

Cyber crime complaint, police complaint & legal action against company is the next step with all the proofs ..

Hi Team,

I have been getting threats and being harassed by cashe finance collection people.
Some guy named Rahul took loan from cashe finance (as they mention on call) and he gave my number to the cashe finance people, and now they are calling me again and again from different numbers abusing and harassing over the call stating that i am rahuls friend and they want some money also they are threatening me k tujhe uthwa lenge, below are the numbers i am getting calls from. +[protected] +[protected] +[protected] +[protected] +[protected] they are calling from multiple numbers and from the start till end of the call they are just abusing and threatening,

I don’t know any Rahul and i have never signed up to these fraudsters (Cashe finance)

Hi team,

I applied for loan and it was approved and agreement signed. But now i see that loan transfer failed and says upload recent statement. but however i am not able to upload it as the app does not have provision. i have even sent an email. CLN 14625451

Regards
Manasa

Dear Customer,

We are happy to inform you that your loan application with CASHe has been approved at our end.

This message is to keep you briefed that as part of our commitment to transparency and compliance, we are undergoing certain important internal audits to strengthen our disbursal processes. These audits are designed to enhance the efficiency of our disbursal system and add additional layers of security to ensure the swift and secure implementation of your loan.

While these internal audits are critical for maintaining the integrity of our processes, we anticipate that they may result in certain delays in the disbursal of your loan to your bank account.

We sincerely regret any inconvenience caused by this delay. However, it is a necessary process we are currently undertaking to ensure our systems are fault-free and do not cause any unnecessary inconvenience to you in the future.

We also wish to inform you that your repayment date will be calculated from the date the loan amount is successfully transferred to your bank account. This information will be updated in your CASHe account for your reference.

Should you have any questions or concerns, please feel free to reach out to us.

Thank you,
CASHe Support Team

This automatic replies are being sent out but no funds received to bank account.

I had applied for ₹15000 loan and it was in processing first after getting approved for disbursement. Then as it was not reflecting in my account, I raised a complaint via email and I was told that the amount will be disbursed with 5 days from the date of approval, i.e., 17th May, 2024. But on 21st May, 2024 I checked that the transfer failed. My banking details are correct as per banking information entered and I have re applied and it has been approved and still in processing as of 22nd May, 2024. If this again gets failed I will be forced to think that it is just a scheme to dupe my CIBIL and gather financial data. CLN: 21896955