[Resolved]  Cashe — Loan got approved and mandate is also submitted 15 days ago but money didn't get disbursed

My loan got approved after verification of documents and agreement was signed also emandate was submitted and now the app says your loan transfer is under process from 15 days. I have raised tickets against the issue but I have been receiving the below reply.

Dear Customer,

Greetings from CASHe.

We would like to inform that your loan application has been approved from our end. However, we are facing some technical issues while disbursing funds.

Please be assured, we have taken up the matter with the bank. The tentative ETR provided by bank is 05 working days from the date your loan is approved.

As soon as the issue gets resolved, you shall receive the loan disbursal in your bank account.

We would also like to assure that your repayment date will be considered from the date of loan amount transferred to your bank account and it will accordingly get updated in your CASHe account.

We regret the inconvenience and thank you for your patience and understanding.

Thank you,
CASHe Support Team

Please look into the concern and help me resolve it
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Feb 10, 2024
Complaint marked as Resolved 
CASHe customer support has been notified about the posted complaint.
Jan 06, 2024
Updated by Muzammil Basha Shaik
No response yet
Verified Support
Jan 09, 2024
CASHe Customer Care's response
Please share your CLN / registered mobile number with us so we can quickly resolve your issue.

Best,
CASHe Team
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