CC Avenue — avast software product transaction cancelled but amount charged of 1799

Website:Avast

While purchasing avast secureline software on ccavenue opened and i selected sbi debit card option and paid 1799 but it suddenly showed transaction failed but when i checked my mobile 1799 was charged my transaction id is
Ccamoto txn#[protected]. I want my money back asap. I lost a lot a money and i want refund asap.1799 is the amount i want refund asap.
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CC Avenue customer support has been notified about the posted complaint.
Feb 16, 2018
Updated by manoranjani kironmayi
Thankkuu
Feb 16, 2018
Updated by manoranjani kironmayi
I dont know if i got refunded i will check the bank statement and ket you know sir
Feb 16, 2018
Updated by manoranjani kironmayi
No refund received
Complaint comments 

Comments

IBP CC AVENU[protected]-2018 is my transaction Id generated for Rs. 1, 811.80/- due to failed online deduction while booking railway Ticket through IRCTC using Net banking option o[censored]CO Bank through your Payment Gateway.

Kindly process the "REFUND" at the earliest.
I tried for recharge 600 of d2h Videocon on Feb 18 from easy recharge web site but the transaction was fail and the next day I got sms about deduction of 600 . But that amount still not refunded. Plz help me. I had already complain to easy recharge but didn't response properly.

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