CC Avenue — Re: [#92925]: high risk fraud transaction of rs 35000.00

Address:

122002

Dear cc avenue team,

Ref:- complaint no. 92925 and 92939 on your web site.

Attaching below email conversation which i have done with you but not getting any promt repsone from your end. pls have a look into the matter seriously and get this close.

Harish chander uniyal
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Fwd: re: [#92925]: high risk fraund transaction of rs 35000.00
1 message
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Harish chander uniyal sat, oct 29, 2016 at 11:25 am
To: [protected]@ccavenue.com, [protected]@ccavenue.com, [protected]@ccavenue.com, [protected]@ccavenue.com
Cc: retail. dox. [protected]@citi.com, [protected]@rediffmail.com
Its further to today discussion had with you over the phone no. [protected] with tanuja in customer service dept. and desired email once again for the same matter. pls find attached the tailing email.
Pls have a look and close this asap and help to chase the culprits.
Cc to citi bank.
Regards
Harish chander uniyal
[protected]
[protected]
— forwarded message —
From: "harish chander uniyal"
Date: 28 oct 2016 8:48 p. m.
Subject: fwd: re: [#92925]: high risk fraund transaction of rs 35000.00
To:,
Cc:

Dear all,
Pls have a look on appended matter need your help and urgent and hard action on this.
This is a fraudulent transaction matter for rs 35000/- which has been executed today 11.40 to 11.48 am have been done from citi bank credit card no. 5546-xxxx-xxxx-8380 pls don't claim for this amount to citi bank against this transaction.
Fir copy attached for the said matter for your reference.
Pls revert asap.
Online complaint citi bank transaction sed-sv-000192. pdf

Regards
Harish chander uniyal
[protected]
[protected]
— forwarded message —
From: "harish chander uniyal"
Date: 28 oct 2016 8:25 p. m.
Subject: re: [#92925]: high risk fraund transaction of rs 35000.00
To:
Cc:

Online complaint citi bank transaction sed-sv-000192. pdf
I have attached herewith online fir copy also for your information against the said transaction need your urgent action on appended matter.
You are again requested to hold your services or any product delivery against said transaction as its fraudulent transaction.
Please call me if you need any further clarity about this matter.
Regards
Harish chander uniyal
[protected]
[protected]

On 28 oct 2016 18:13, "avenues india pvt ltd" wrote:
Harish chander uniyal,

Thank you for contacting ccavenue helpdesk. we confirm receipt of your support ticket. you can expect to receive a reply in the next 24 to 48 hours depending on the complexity of the issue.

For your records, the details of the ticket are listed below. when replying, kindly ensure that the subject line is unchanged so that we can serve you better.

Ticket id: 92925
Subject: high risk fraund transaction of rs 35000.00
Department: risk ticket
Type: task
Status: open
Priority: high

You can check the status of or reply to this ticket online at: http://helpdesk.ccavenue.com/index.php?/tickets/ticket/view/92925

In case you would not like to wait and require quicker assistance, kindly seek a solution by trying out one of these options:

Solutions to your situation may be available in our extensive knowledgebase (click here) or in our faqs - frequently asked questions (click here).

In case these steps do not give you a solution.
Click here to chat with our support team (mon to sun: 24 hours: support closed on sun/mon between 6 pm and 9 am)

Warm regards,

Ccavenue helpdesk / team avenues

Visit us at www.ccavenue.com

Avenues india pvt ltd

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Ticket summary:
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Harish chander uniyal:

Dear cc avenue.

Today one fraud online transaction have been done for rs. 35000/- from credit card no. 5546-xxx-xxxx-8380 citi bank credit card on your web site (11.47 am or 11.48 am). you are requested to do not process the same or claim from your end. further, i have also tried to contact you on your land line no. [protected] but could not reached you. please ask to payment maker authenticity of the said transaction and help me to get out from this situation.
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Support center: http://helpdesk.ccavenue.com/index.php?