Central Bank Of India — transaction failed, amount deducted but not refunding

I was booking ticket from IRCTC website on 25/03/2020. I used PhonePe app for paying but the transaction failed. The amount was deducted from my account but was not credited back.

It's been 11 days since the transaction. Both PhonePe and IRCTC has said that the Bank has to credit back the deducted amount.

I have called and emailed multiple times but there has been no response from the Bank.
So kindly REFUND the amount back in my account.

Name- Shashank Sharma

Contact number- [protected]

PhonePe Transaction ID- AXIWCQGJ1KV2PC63ZGWPXK[protected]

Date of transaction- 25/03/2020
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Central Bank Of India customer support has been notified about the posted complaint.
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Dear sir / madam,
I returned an item worth Rs.1799, which was purchased on amazon.According to Amazon the refund was successful, I should hv received the refund by now as it's been 12 days. You are requested to refund the amount as soon as possible.
Branch- Kirti Nagar, Nazafgarh Road
IFSC code- CBINO280313

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