Christian Medical College — Money got debited but did not get an appointment online.

Address:

Vellore, Tamil Nadu

I was trying to book an appointment at your prestigious hospital for my sister. But due to some error the amount Rs. 650/- was deducted but appointment was not give, . Error Message: Transaction declined came. On contacting Vijaya Bank and Citruspay both have confirmed that the transaction was successful at their end. Please refer the trailing mail from Vijaya Bank and Citruspay confirming that the transaction was successful at their end and has been transferred to beneficiary account. Please make arrangements for refund of the amount immediately. Its been more than a month now.

The transaction details are as follows:
Transaction date: 28.11.2016
Time: 20:24:08
Amount: Rs.650/-
Bank: Vijaya Bank
Name Priyanka

The details of account in which refund has to be done:
Name Priyanka
A/c No. [protected]
Bank: Vijaya Bank Overseas Branch, Bangalore
IFSC Code: VIJB0001401

Please refer to the mails received from Citrus pay and Vijaya Bank where they have confirmed that the transaction was successful at their end.
-----Original Message-----
From: PG Support [mailto:[protected]@citruspay.com]
Sent: Thursday, December 01, 2016 3:55 PM
To: HO - Planning - Pritimay Mandal [[protected]@vijayabank.co.in]
Cc: [protected]@vijayabank.co.in; [protected]@vijayabank.co.in; [protected]@vijayabank.co.in
Subject: RE: Status of transaction [ ref:_00D15FGFG._50015XkC8K:ref ]

Dear Pritmay,

Greetings of the day from Citruspay!

With reference to your query, please find below details for successful transaction.

Transaction Detail
General
Transaction TypeSale
StatusSuccess
Date[protected]:21:26
Merchant Txn Id[protected]
Citrus Txn Id[protected]
Last Modified[protected]:24:08
Amount650.00 INR
Merchant Name Christian Medical College
Customer Detail
Name W0810244 P597851
Email [protected]@test.com
Phone No.[protected]
Address 3 1 2 INDIA 632004
Payment Detail
Payment Mode Net Banking
Bank Name Vijaya Bank
Card No.
Card Name
Card Type
Expiry
PG Response
Payment Gateway Citrus Plus (NB)
Auth Id Code 15783923
Issuer Reference No. [protected]
PG Transaction Id [protected]
Payment Id
Response Code 0
Message Transaction Successful

You could contact us for any queries on [protected], write in to us at [protected]@citruspay.com or contact us through our website www.citruspay.com.

Thank you for being our valued customer.

In your service always,

Warm Regards
Sheetal
Sr. Support
Citrus Payment Solutions

[protected] Original Message[protected]
From: HO - Planning - Pritimay Mandal [[protected]@vijayabank.co.in]
Sent: 1/12/2016 3:23 PM
To: [protected]@citruspay.com; [protected]@citruspay.com
Cc: [protected]@vijayabank.co.in; [protected]@vijayabank.co.in; [protected]@vijayabank.co.in
Subject: Status of transaction

Dear Sir/Madam,

The below transaction was successful at Vijaya Bank end. Kindly provide the transaction status from merchant/biller's end.

Vijaya Bank Ref No 13405260
Citrus Pay Ref No [protected]
Transaction Date 28/11/2014
Transaction Amount Rs 650.00

Regards
Pritmay Mandal
Vijaya Bank
ref:_00D15FGFG._50015XkC8K:ref

Regards,
Priyanka

Mob No. [protected]