[Resolved]  Cigna TTK Health Insurance — claim denied claim no[protected]

Address:

560025

Dear cigna ttk

One of third grade insurance provider, and cheater,

This just to highlight you, that we have submitted the claim of rs. 67728, since the cigna ttk doesnt have tie up with st johns hospital koramangala bangalore, which is one best known hospital in bangalore, so we didnt had cashless and gone for claim,

I had policy with star health insurance, for last 10 years, and i was quite happy,

But ithis time i thought cigna is offer good benefits, for health protection, i decided to go for cigna ttk, its nightmere this time, its pathetic to get the claim from cigna ttk. And service worst exprience,

There is 2 employee of cigna ttk bangalore name - vijay and chinmayee has come expalined benefits, features and hospital tie ups as well, they also confirmed they had a tiep with st john hospital bangalore, and ask her port the policy to cigna ttk and they promised will cover all the existing desease and illness, means it will cover every things under this policy from day 1 since this is a porting, then she told them that she has been recently diagonised diabetes type 2 but now she is normal, then they said no issue madam, we will take care, then she had finally agreed and go ahead with policy and also refferd her son and freinds as well, but after taking a policy more than 2 to 3 month she had felt uneasyness, and she has admitted to st john hospital, which very close to her house, since doctor advised her to admit., then mean time we found out there is no tieup for cigna ttk and mediassist, then immediately we tried reaching vijay and chinmayee, they not responded we get to know chinmayee left cigna ttk and vijay not picking call, at last we paid the bill of 67728, and got discharge,

After some time chinmayee had came and expalined me and collect all the document for claim and submitted to cigna ttk.

After submitting the claim we got email from mediassit saying that claim amount is 42036, then i called to call center get to know that in claim form is it has been filled 42036, so since this blunder has been done cigna ttk, so i request you to kindly consider all the bill amount for claim, since i have attched all the reports and discharge summary, and also submitted to cigna ttk, along with claim form, since this issue has been draging for last 2 month,

I sincearly request you to kindly look in to same and do on priority, this is very serious issue from company and its emplyee, it has to be transparent and service oriented, you cannot make to suffer your client, if this is not getting done on priority, then it has to be escalated,

Since this is hamering my relationship with client, and this is also not good for company like cigna ttk which is new and also want be good brand,

At last costomer need to be happy,