Cinepolis India — Amount debited.... but ticket not issued

Address:400605
Website:www.cinepolisindia.com

I tried to book 4 tickets for jungle book 2d hindi for 19/04/2016 show on 19/04/2016. The tickets did not get confirmed but amount has been deducted from my citi bank credit card.
Please let me know shall i re-book the ticket and when shall i expect the refund from your end.
Payment ref.No:[protected]
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