[Resolved] Cinepolis India — amount was deducted but no mticket

roni sadhukhan

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411033

I tried to book two tickets for avengers endgame in the imax screen pune. The amount 1015 was deducted from my credit card and i received confirmation email and sms as well. But there is no m-ticket in the link mentioned in the sms. I sent email to [protected]@cinepolis.com but received no reply. How can i be sure that my tickets are confirmed?

Name: roni sadhukhan
Email: [protected]@gmail.com
Phone: [protected]

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Jun 12, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2019

Cinepolis India Customer Care's response Dear Roni,

We apologize for the inconvenience caused. Please confirm if you have received or noted the Booking ID from the screen.

Regards,
Team Cinépolis

Verified Support

May 02, 2019

Cinepolis India Customer Care's response Dear Roni,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis