Cinepolis India Complaints & Reviews

I booked for gadar 2 movie tickets the amount was deducted but tickets were not issued. Please refund the asap

Went to watch jailer on 13th August, 7.05pm show in one awadh, Lucknow.A gang of men were passing lewd comments, dancing, banging seats throughout the movie.Spoke to the manager, but had no impact.Hereby attaching their video

I made a booking of 2 tickets for movie OMG 2 for Date :13/8/2023 Venue Cinépolis VIP Viviana Time: 10:00am Seats D1 & D2. Ticket cost was ₹1400+ 118. I was told to make a payment of 1458 after reducing my 60 Cinépolis loyalty points. I paid through Google Pay but did not receive the tickets inspite of amount being debited from my bank account.
Complaining here as I did not find suitable help/ support on the Cinépolis app

I booked two tickets for movie OMG 2 on 13/08/2023 at Cinépolis Viviana, Thane 10:00 am or 10:20 am show. Not sure about the timing. I paid thi Google Pay. Amount of ₹1458 ( ticket amount 1581-60 Cinépolis points) was deducted from my bank account but I did not receive the ticket .
Appealing here as there is no help/ support on the app

My name is Raunak Vase or I am an employee of Cinepolis VR Nagpur, I sincerely want to file an upper case against Surendra Yadav, MOD of Cinepolis, because Surendra Yadav should give entry to the customer without ticket and keep the cash payment with him and give the entry to the customer. And tell the unit head that the unit head does not want to take any action.
In Cinepolis night shift they give entry to customer without ticket punched and Surendra Yadav recycles popcorn tubs and popcorn decker orders are given unpunched in recycled tubs. Thee Mai Dekh Loonga but there is nothing in it.
please take action against unit head surendra yadav

Sir I have book 9 ticket on 31st July
Payment done
No tickets received, no massage received
Please refund my amount Rs 2086

I have booked movie ticket online from Cinepolis Web site transaction got Failed 2 times but refund not done from 50 days and customer care agents are of no use their manager in cinema place are also only giving dates and resolution not happening very pathetic service from Cinepolis India

I am in Cinepolis world Trade park, Jaipur, show was of 12:30 pm, it's been 1 pm and still movie hasn't started, I want refund for my ticket for wasting 30 minutes of mine

You have to give offer its too costly everytime. If movie gets older then you have to less the price of ticket and give some offers

Dear sir

As you well aware of the recent gst rate reduction of food items sold by cinemas, cinepolis, vadodara at inorbit mall started to charge at lower rate I.e. at 5% rate in invoice but instead of passing the benefits to the customer, they have increased their basic price and collecting the total prices same as charging before.

My complian is that govt reduce the gst rates for consumers but the same is not passed on to customers at cinepolis.

Regards
Ashok
[protected]

I booked two tickets, I made the payment via UPI but didn't receive any confirmation of booking though I received a payment confirmation.I would request Cinepolis to either send me a booking confirmation or give me a refund.I am attaching the email payment confirmation that I received

I had booked for 4 tickets for barbie on sunday. There was some promotion on Hdfc credit card so I tried that but when I went for payment they said it is not applicable for this card number so I tried with debit card as there was a promotion on that too. But that also said not valid for this card. So I closed the promotions and went ahead with the booking and then at the end got the tickets for today Thursday instead of sunday . Your system must have a glitch it changed the dates automatically to today. None of your customer care numbers of emails work

Date of incident 27/07/23
client number - [protected]
Desirable solution: refund
booking number:[protected]
Bank Ref #: 083908
kochi kerala

On 12th July 3:40pm, I watched Mission Impossible Dead Reckoning in 4dx screen at Cinepolis Seasons mall, Pune. Unfortunately my wireless earbud's case must have slipped from my pocket that day.

On 19th July, I visited to enquire if they had found it. The person at the ticket counter confirmed that they had found it and showed the picture of the earbuds from their internal whatsapp group. He sent me to a person whose name tag was 'Rushikesh' at the cine care counter. He told me that the earbuds are with their manager "Rishikesh Mane".

He then sent me to another staff member who told me the most doubtful story ever-

He said that on 12th July after the movie was over, a customer came to the screen of 4dx and showed them a picture of the earbuds on his phone. They did not document his name and gave him the earbuds. The earbuds in question are "Soundcore Liberty Air 2 pro (black)". These are not a common pair of earbuds that anyone would have a picture of them in their phone. The chances of this story being true are slim. What I doubt happened is simple: someone from the staff has stolen them and others are covering it up.

I hope you will take this seriously as these are expensive earbuds. A quick look at the cctv footage on the date should show you that the staff member is making up the story. And who knows what else have they stolen until now.

- Sambhav Mutha
[protected]@gmail.com
[protected]

Main 8 saal ke ke bacche ki ma hu aur aur 10 /07/20 ko 5 baje ke aaspas ham movies dekhen gaye kaha per MR vikaash Sharma ne mere saath bed word ka use kiya aur aur mujhse misbehav kiya

I was booking tickets through the cinepolis app and even after my account was debited i did not receive the tickets. The tickets are still show available on the app

I am writing to raise a formal complaint regarding an issue I encountered while purchasing movie tickets through the Cinepolis website . Unfortunately, despite the deduction of the payment from my account, I did not receive the tickets or any confirmation of my booking.

Date and time of transaction: 17/07/2023 18:56:53

Order number:[protected]
Cc avenue reference:[protected]
Pay mode: UPI
Number of tickets: 3

July 15 2023; 4:50 PM show; VIP seat K5 Audi 1 in Cinepolis DLS virtue mall is malfunctioning. I have reported it to respective cinepolis employee. But no action taken.

10th July. Money deducted but tickets not received.

No ac at all everyone is literally feeling the heat inside the theater stupid maintenance really felt bad awfull

Movie time 2:45Pm and management team cinepolis start movie almost 30 min late. Screen and quality of projection is bad, in between movie’s colour change in green