Cinepolis India Complaints & Reviews

I was watching Bholaa 3D in a Dolby Atmos show ...date:09/04/23... Cinepolis Fun republic screen 1 ...10.15 am show... While I was enjoying the show i suddenly realised the sound volume and the quality was not the same as of the privious shows I've watched in Atmos and of the same movie as well ... After the show when we talked to the staff, at first they mentioned that the sound was not tweaked and then they admitted that the previous show audiences said the sound is too loud...so they lowered it but those audience were not in my show and only me and my friends and a few people were there only in my show ...so my entire experience was ruined bcz i specifically opted Atmos and the reason behind is that this movie is powered by Dolby Atmos and the music director specially made this for Dolby Atmos and here i was getting very poor sound ...low soundtrack and very high dialogues and the whole movie experience was ruined...please respond immediately and if possible we want some refund or another screening without the tweeeked sound and as the way as it is supposed to be experienced

Would you please help me finding my TITAN watch with BROWN straps which was probably left in the seats around I1, I2 of AUDI 3 in CINEPOLIS ESPLANADE. It was 05:05 PM IST show of GUMRAAH, on Friday 07 April 2023.
If found please contact me on my [protected]@gmail.com
Or contact no-[protected]

I had a very bad experience with Cinepolis BSR Chennai. I watched the VIDUTHALAI 7th april 06:55pm show at CP BSR Chennai. The important seen was trimmed. After I finished the move, I asked Mr. Imran Kahne Duty manager, who was on the night regarding this he what is given explanation i was shocked, he ask me to talk Consern producer and distributor regarding this, did you hire them to give answers like this? and VIDUTHALAI team thay are not give any circulation officially for particular seen was going to trimmed, i never expect this kind of explanation from CP, I'm not had this kind of explanation any other corporates cenimas he never given explanation for that till my conversation, this is how corporates are behave. I'm very disappointed and such a roud behavior entire team.

I tried booking 2 tickets for movie Dashara for v3s mall laxmi nagar, 2 times. First with credit card second time with UPI. Both time payment got deducted but ticket not booked. I want my refund as soon as possible.

I booked 2 tickets through the Cinepolis app, my money was deducted but didn't receive my ticket through SMS or mail nor its showing in the booking history of the app. Please help ASAP....

Sir we 3 family members went to watch movie at Cinepolis Nexus Amritsar to watch movie nigah marde aaye ve at 15 05 pm. Online ticket price in the morning was shown RS 170 per ticket but at the cash counter cash clerk demanded rs 210 per ticket price which is very very sad. I pledge now not to watch any movie at Cinepolis Nexus in future.

Ticket checker male worker and Executive Piyush at Cinepolis Janak Cinema, Janakpuri are purely unprofessional, misbehaving element who pick and choose while checking fir movie ticket. People without movie ticket are entering the Screen for watching movie but they allow them and when asked why you are allowing they simply say by mistake it happens but asked for ticket for my little son and even misbehaving is this way to deal with your customers.

Please help me

Heard that cinepolis malkajgiri have night vision/cctv cameras installed in the theater.

If it is true, then why customers are not informed about it while booking tickets....

Does Cinepolis BSR mall have camers inside the theatres ? Please clarify....

Bought 8 tickets about a week ago
Still no refund. Amount was 2380.

I had booked tickets of 8 which costed 2380 and they have not been refunded yet. It has been over a week or more. Please get me the designated eefund

Dear Patron, Thank you for choosing Cinepolis.
Click yourbill.me/518qlelfu0ph to view your e-Ticket.

- Cinepolis...

Had gone for a movie at Cinepolis Season’s Mall Pune. During the interval, ordered a large salted popcorn and samosa. The total order amount was ₹430 and they did not provide a bill for it. A notice was provided that if the bill is not given, they’ll give the order for free. When i asked them for the free order, they denied it saying their machine was broken. They then took my seat number and told me that if they do not give the bill until the show ended, they will give it for free. They didnt give me the bill. After the show ended, i went to the counter and they started making excuses and did not provide me with the refund. Only 10 minutes after that did they provide me with the bill. The notice put up was very clear that if the bill wasnt given the order would be free.

Hello
As I went to buy tickets for my movie on 3rd March 2023 10:05 am Pathaan ( CINEPOLIS AASHIMA BHOPAL ), the respective individual asked us to buy the snacks which were compulsory which seems to be unpleasant. As I didn't intend to create a scene so i paid and bought the tickets plus snacks but I didn't feel it was fair enough with any moviegoers.
I hope you will look into this matter thoroughly and kindly reply with a reason why did it happen.
Hoping it won't happen in future
Thank you

I tried booking tickets from cinepolis website on 2nd feb 2023, they debited the amount and it's been over 3 weeks i haven't received the refund.
Initially they emailed me saying that the refund has been initiated and will be received to me within 7 days and and it's 1st march 2023 now and i haven't received any response from them about it neither the amount

3d eye glasses to much used and scratches need to update your used glasses not again use

Today at show of 4:25, me and my friend got Cinepolis Bhopal to watch
Ant-Man and the Wasp: Quantumania in 3d Hindi and the person who was in ticket counter was saying that to get ticket you need to buy there food
if you not buy then they will cancel your ticket and per ticket you need to buy food we were 2 people so we need to buy 2 food item

I booked the ticket for tamil movie Vaathi at Cinepolis Esplanade bhubaneswar, odisha. Date i booked is 17th February 2023, show timming -3 pm. No. Of tickets booked 1.
My ticket no. Is Executive E 4.
It clearly mentioned that Tamil movie Vaathi is available with english subtitles, but after booking the ticket i found there is no subtitles.
I need some serious action to be taken against the company.

I had booked tickets for a movie called Antman and the Wasp Quantumania in Cinepolis Lake mall through Cinepolis app, payment was done and money was debited but don't receive ticket confirmation nor its showing in my tickets section.