Cinepolis India Complaints & Reviews

We are from Vijayawada in site also i am selecting Vijayawada, but once enter the site it will automatically change the city name to Pune it's your website issue i request you to please cancel the tickets & refund my money as soon as possible

I am sending the mail on 10th Mar 2022 but still i didn't get any proper response from their side

Hello..This is Imtiyaz Khan..I had done a booking on 25th March 2022 for 17:40 showtime at Fun cinema TDI Mall Moti Nagar Cinepolis. The show was declared cancelled and they said me that the money will be refunded within 3-4 days, but it's 11 days now there has been no money refunded. Its my sincere request to please look at my issue and live upto your reputation. My booking number- 2570492, Transaction number- 3098979. My number - [protected]

Hi
I've noticed two blinking devices in the theatre(patna) and I doubt those are night vision cameras. If that's the case why don't you inform the customers or at least keep a notice that you are under surveillance.
Please inform about that blinking device in case those are not night vision cameras....

Due to unavailability of subtitles in English movies in Cinepolis patna we cannot completely enjoy the movie in its original language especially marvel studios movies. Making subtitles available will make our experience memorable in Cinepolis

Hello,

I am regular movie watcher at cinepolis India. My current location is Surat, Gujarat. I just want to tell you like may times I noticed that the screens are not clear, anyone can clearly see dust on screen and that cause the cinematic experience as a problem.

I kindly request you take further action on that. Maintenance of screens should be maintained timely.

Thank you.

I had booked 3 tickets for RRR(3d) at Cinepolis, Celebration Mall, Amritsar.
Data - 31 march 8:47pm
Payment - Rs. 570 via Phonepe UPI
person in charge while booking tickets said the booking got cancelled and i will get the refund, and had to book the tickets again. But till now no refund has been processed, but the money is deducted.
Here are the details of the transaction
Transaction id ; T2203312047515459024654

Issue :- i made payment for tickets on online portal of cinepolis. payment is done but booking confirmation yet not received.

I booked two tickets from Cinepolis website. details of tickets and cinema hall as follows
Movie :- RRR 3D Hindi
Date and time :- 01/04/2022, time 7:35 pm, place VR mall Nagpur.
Seat No. H6 and H7
Transaction details :- Rs. 670/- by Google pay. UPI Transaction ID :[protected] Date 31/03/2022.

Consumer or toll free number not available to solve problem quickly.
Regards.

Contact details [protected].
[protected]@gmail.com

Hello, I have booked 4 tickets for the movie RRR on 30March2022 10am imax show, I have done the payment, I even received confirmation mail, but i didn't get the qr code

I booked 4 tickets for kashmir files show on 27th march 2022 in advance for the show on 28th. My money amt rs1180 was deducted from my paytm account, but no confirmation or ticket could be availed.

Request to look into this matter and resolve this issue and return back my money!!

I have booked my ticket on cinepolis website but not received any messages of tickets and my money got debited . So can you please refund my money...

Hi, this is Aniket. I recently went to watch Jhund movie with my family at Cinepolis VR Mall, Nagpur. Since, Summer has started it's very humid and hot in Nagpur. So, I insisted on starting AC and Ducting of Auditorium but no actions were taken. I request you to please take the needful action as it's very bad that they are treating customers like this.

Hello sir, I booked 3 tickets online through cinepolis website for the sunday show to watch "Kashmir files", the transaction of Rs. 885/- has successfully been done but there's no any response from cinepolis site. It is very disappointing that I'm neither able to contact you directly nor are you getting back.
The payment had been done but my tickets have not been booked.
I am trying to reach out to you guys through mail/phone...

I hv bought 4 ticket of RRR from conter with mobile nmbr [protected] and asked to reedem point but he didnot n said point will be added insted so i said ok ..but till now i hvnt received my points my booking id was. .. T[protected] with mobile numbr [protected]

I booked 4 tickets via Cinepolis app at Cinepolis WTP Jaipur seat no. J1, J2, J3, J4, payment has been deducted but I was not able to see any tickets or any tickets details were not sent on my contact no.
I have submitted a complaint on their app but have not received any complaint no.
The amount is 1480 rupees.
Attaching the transaction id along with this.
I am not able to see anything on their app.

Email : [protected]@gmail.com
Number : [protected]
Name: yeshwanth Chowdary
Cinépolis Sree Kanya, madhurawada, vishakapatnam ( vizag)
Movie : Rrr 2:20 show,
4 tickets (4×265) = 1060
I tried to book Rrr tickets through upi
( Google pay ), money for deducted but I didn't received any confirmation or mail or anything, please look into this, and refund money as soon as possible.

3 tickets has been booked by location default
Booking Number:
10245410
Cinema:
Cinepolis Seasons Mall Pune
Movie:
R R R (ROUDRAM RANAM RUDHIRAM) (TELUGU)
Screen:
AUDI 01 Date:
Fri 25 Mar Showtime:
7:10AM
Transaction:
13237971
Tickets:
3 - EXECUTIVE ((INR)220.00 - F4, C12, C11)
Others:
3 - CONVENIENC ((INR)15.00)
another 5 tickets has been booked by deafult location
Booking Number:
10245403
Cinema:
Cinepolis Seasons Mall Pune
Movie:
R R R (ROUDRAM RANAM RUDHIRAM) (TELUGU)
Screen:
AUDI 01 Date:
Fri 25 Mar Showtime:
7:10AM
Transaction:
13237966
Tickets:
5 - EXECUTIVE ((INR)220.00 - C8, C5, C4, C6, C7)
Others:
5 - CONVENIENC ((INR)15.00)
and another 2 tickets has been placed by default location
Booking Number:
10245429
Cinema:
Cinepolis Seasons Mall Pune
Movie:
R R R (ROUDRAM RANAM RUDHIRAM) (TELUGU)
Screen:
AUDI 01 Date:
Fri 25 Mar Showtime:
7:10AM
Transaction:
13237995
Tickets:
2 - EXECUTIVE ((INR)220.00 - C13, C14)
Others:
2 - CONVENIENC ((INR)15.00)

Hi,
can you please cancel the tickets actually my place has to be select Visakhapatnam but accidentally vadodara was selected and i didnt look at the preview, proccesed the payment, please understand my situation and cancel the tickets

Regards

Please confirm whether cctv camera are present inside cinema hall or not as i am having privacy issue. I had visited cinepolis Neptune magnet mall bhandup mumbai....

Today, i.e on 22nd March 2022, I tried to book 2 tickets for the movie RRR which is releasing on 25th March and for the 7:15 AM show through "Cinepolis India" APP. I paid money through "PhonePay" and later the page was showing some error and didn't receive my tickets and I paid "856 Rs" which was not returned. I Request you to find the solution and return my money back ASAP!!
This is not the first time I faced this situation and hope you understand and solve this issue.
Thanks.

Today, i.e on 22nd March 2022, I thought to book 2 tickets for the movie RRR which is releasing on 25th March and for the 7:15 AM show through "Cinepolis India" APP. I paid money through "PhonePay" and later the page was showing some error and didn't receive my tickets and I paid "856 Rs" which was not returned. I Request you to find the solution and return my money back ASAP!! The registered phone number is " [protected]".
This is not the first time I faced this situation and hope you understand and solve this issue.
Thanks.