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Cinepolis India Complaints & Reviews

2.7
Updated: Sep 25, 2025
Complaints 1297
Resolved
660
Unresolved
637
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Cinepolis India reviews & complaints page 21

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B
B J V Bhaskar
Apr 6, 2022
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We are from Vijayawada in site also i am selecting Vijayawada, but once enter the site it will automatically change the city name to Pune it's your website issue i request you to please cancel the tickets & refund my money as soon as possible

I am sending the mail on 10th Mar 2022 but still i didn't get any proper response from their side
Cinepolis India customer support has been notified about the posted complaint.
Dear B J V Bhaskar,

We are actively working on your concern and we'll share relevant updates with you soon. Kindly allow us some time.

Regards,
Team Cinépolis
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    I
    Imu Khan
    Apr 5, 2022
    Resolved
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    Resolved

    Hello..This is Imtiyaz Khan..I had done a booking on 25th March 2022 for 17:40 showtime at Fun cinema TDI Mall Moti Nagar Cinepolis. The show was declared cancelled and they said me that the money will be refunded within 3-4 days, but it's 11 days now there has been no money refunded. Its my sincere request to please look at my issue and live upto your reputation. My booking number- 2570492, Transaction number- 3098979. My number - [protected]
    +1 photos
    May 12, 2022
    Complaint marked as Resolved 
    Cinepolis India customer support has been notified about the posted complaint.
    Verified Support
    Apr 06, 2022
    Cinepolis India Customer Care's response
    Dear Imtiyaz,

    Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com with your ticket number (151725) in the subject line so that our team can assist you.

    Regards,
    Team Cinépolis
    Verified Support
    Apr 09, 2022
    Cinepolis India Customer Care's response
    Dear Imtiyaz,

    We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

    Regards,
    Team Cinépolis
    Sir the email id which you have given me is invalid as shown during me sending mail to you. Kindly check sir

    Not refunded my money for the cancelled show - Comment #3981781 - Image #0
    Cinepolis India Customer Care's response, Apr 7, 2022
    Verified Support
    Dear Imtiyaz,

    We have forwarded your concern to our team. Please allow us some time we will get in touch with you shortly.

    Regards,
    Team Cinépolis
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      S
      Sk_
      from Patna, Bihar
      Apr 4, 2022
      Resolved
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      Resolved

      Night vision camera

      Hi
      I've noticed two blinking devices in the theatre(patna) and I doubt those are night vision cameras. If that's the case why don't you inform the customers or at least keep a notice that you are under surveillance.
      Please inform about that blinking device in case those are not night vision cameras....
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      N
      Nitesh warlock
      from Patna, bihar, Bihar
      Apr 3, 2022
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      Address: Patna

      Due to unavailability of subtitles in English movies in Cinepolis patna we cannot completely enjoy the movie in its original language especially marvel studios movies. Making subtitles available will make our experience memorable in Cinepolis
      Cinepolis India customer support has been notified about the posted complaint.
      Dear Nitesh,

      Thank you for sharing your valuable feedback. We have duly noted down your remarks and will share the same with our concerned team.

      Regards,
      Team Cinépolis
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        J
        Jecky M
        Apr 2, 2022
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        Address: Surat, Gujarat, India

        Hello,

        I am regular movie watcher at cinepolis India. My current location is Surat, Gujarat. I just want to tell you like may times I noticed that the screens are not clear, anyone can clearly see dust on screen and that cause the cinematic experience as a problem.

        I kindly request you take further action on that. Maintenance of screens should be maintained timely.

        Thank you.
        Cinepolis India customer support has been notified about the posted complaint.
        Dear Jecky,

        Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (151587) in the subject line so that our team can assist you.

        Regards,
        Team Cinépolis
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          A
          Ankur0660
          from Amritsar, Punjab
          Apr 1, 2022
          Resolved
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          Resolved

          I had booked 3 tickets for RRR(3d) at Cinepolis, Celebration Mall, Amritsar.
          Data - 31 march 8:47pm
          Payment - Rs. 570 via Phonepe UPI
          person in charge while booking tickets said the booking got cancelled and i will get the refund, and had to book the tickets again. But till now no refund has been processed, but the money is deducted.
          Here are the details of the transaction
          Transaction id ; T2203312047515459024654
          +1 photos
          May 11, 2022
          Complaint marked as Resolved 
          Cinepolis India customer support has been notified about the posted complaint.
          Verified Support
          Apr 04, 2022
          Cinepolis India Customer Care's response
          Dear Ankur,

          Sorry for the inconvenience. Kindly share your contact number and Email ID [protected]@cinepolis.com with your ticket number (151588) in the subject line so that our team can assist you.

          Regards,
          Team Cinépolis
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            J
            j7sangram
            from Nagpur, Maharashtra
            Mar 31, 2022
            Resolved
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            Resolved

            Issue :- i made payment for tickets on online portal of cinepolis. payment is done but booking confirmation yet not received.

            I booked two tickets from Cinepolis website. details of tickets and cinema hall as follows
            Movie :- RRR 3D Hindi
            Date and time :- 01/04/2022, time 7:35 pm, place VR mall Nagpur.
            Seat No. H6 and H7
            Transaction details :- Rs. 670/- by Google pay. UPI Transaction ID :[protected] Date 31/03/2022.

            Consumer or toll free number not available to solve problem quickly.
            Regards.

            Contact details [protected].
            [protected]@gmail.com
            May 11, 2022
            Complaint marked as Resolved 
            Cinepolis India customer support has been notified about the posted complaint.
            Verified Support
            Apr 02, 2022
            Cinepolis India Customer Care's response
            Dear Sangram,

            We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

            Regards,
            Team Cinépolis
            Verified Support
            Apr 06, 2022
            Cinepolis India Customer Care's response
            Dear Sangram,

            We hope our team has connected with you and your concern has been resolved.

            Regards,
            Team Cinépolis
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              S
              Saivikasup
              Mar 29, 2022
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              Hello, I have booked 4 tickets for the movie RRR on 30March2022 10am imax show, I have done the payment, I even received confirmation mail, but i didn't get the qr code
              Cinepolis India customer support has been notified about the posted complaint.
              Dear Customer (Saivikasup),

              Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

              Regards
              Team Cinépolis
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                S
                Shambhu kumar rastogi
                from Patna, Bihar
                Mar 27, 2022
                Resolved
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                Resolved

                I booked 4 tickets for kashmir files show on 27th march 2022 in advance for the show on 28th. My money amt rs1180 was deducted from my paytm account, but no confirmation or ticket could be availed.

                Request to look into this matter and resolve this issue and return back my money!!
                +3 photos
                May 9, 2022
                Complaint marked as Resolved 
                Cinepolis India customer support has been notified about the posted complaint.
                Verified Support
                Mar 30, 2022
                Cinepolis India Customer Care's response
                Dear Shambhu,

                Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                Regards
                Team Cinépolis
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                  S
                  Santosh1234sharmaSs
                  from Thane, Maharashtra
                  Mar 27, 2022
                  Resolved
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                  Resolved

                  Not received any message of ticket

                  Address: Thane vivana mall

                  I have booked my ticket on cinepolis website but not received any messages of tickets and my money got debited . So can you please refund my money...
                  +1 photos
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                  A
                  AniketBansod
                  from Nagpur Urban, Maharashtra
                  Mar 26, 2022
                  Resolved
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                  Resolved

                  Hi, this is Aniket. I recently went to watch Jhund movie with my family at Cinepolis VR Mall, Nagpur. Since, Summer has started it's very humid and hot in Nagpur. So, I insisted on starting AC and Ducting of Auditorium but no actions were taken. I request you to please take the needful action as it's very bad that they are treating customers like this.
                  May 10, 2022
                  Complaint marked as Resolved 
                  Cinepolis India customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 30, 2022
                  Cinepolis India Customer Care's response
                  Dear Aniket,

                  Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (151335) in the subject line so that our team can assist you.

                  Regards,
                  Team Cinépolis
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                    A
                    anjaliH
                    Mar 26, 2022
                    Resolved
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                    Resolved

                    Payment done but tickets are not booked

                    Address: 58 Sector 44, Gurgaon, INDIA, 122003.

                    Hello sir, I booked 3 tickets online through cinepolis website for the sunday show to watch "Kashmir files", the transaction of Rs. 885/- has successfully been done but there's no any response from cinepolis site. It is very disappointing that I'm neither able to contact you directly nor are you getting back.
                    The payment had been done but my tickets have not been booked.
                    I am trying to reach out to you guys through mail/phone...
                    +1 photos
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                    K
                    Kumar amrit ranjan
                    from Jamshedpur, Jharkhand
                    Mar 26, 2022
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                    I hv bought 4 ticket of RRR from conter with mobile nmbr [protected] and asked to reedem point but he didnot n said point will be added insted so i said ok ..but till now i hvnt received my points my booking id was. .. T[protected] with mobile numbr [protected]
                    Cinepolis India customer support has been notified about the posted complaint.
                    Dear Amrit,

                    Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number (151010) in the subject line so that our team can assist you.

                    Regards,
                    Team Cinépolis
                    Kumar amrit ranjan's [Complaint's author] reply, Mar 28, 2022
                    9472064984 and invoice no. 143146
                    Dear Amrit,

                    Thanks for sharing the details with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

                    Regards
                    Team Cinépolis
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                      A
                      akhil_chauhan
                      from Jaipur, Rajasthan
                      Mar 25, 2022
                      Resolved
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                      Resolved

                      Address: Jaipur
                      Website: www.cinepolisindia.com

                      I booked 4 tickets via Cinepolis app at Cinepolis WTP Jaipur seat no. J1, J2, J3, J4, payment has been deducted but I was not able to see any tickets or any tickets details were not sent on my contact no.
                      I have submitted a complaint on their app but have not received any complaint no.
                      The amount is 1480 rupees.
                      Attaching the transaction id along with this.
                      I am not able to see anything on their app.
                      +1 photos
                      Apr 26, 2022
                      Complaint marked as Resolved 
                      Cinepolis India customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 25, 2022
                      Cinepolis India Customer Care's response
                      Dear Akhil,

                      Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                      Regards
                      Team Cinépolis
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                        Y
                        Yeshwanth chowdary
                        Mar 24, 2022
                        Resolved
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                        Resolved

                        Email : [protected]@gmail.com
                        Number : [protected]
                        Name: yeshwanth Chowdary
                        Cinépolis Sree Kanya, madhurawada, vishakapatnam ( vizag)
                        Movie : Rrr 2:20 show,
                        4 tickets (4×265) = 1060
                        I tried to book Rrr tickets through upi
                        ( Google pay ), money for deducted but I didn't received any confirmation or mail or anything, please look into this, and refund money as soon as possible.
                        +1 photos
                        Apr 27, 2022
                        Complaint marked as Resolved 
                        Cinepolis India customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 24, 2022
                        Cinepolis India Customer Care's response
                        Dear Yeshwanth,

                        Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                        Regards
                        Team Cinépolis
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                          G
                          gautham nanda
                          from Visakhapatnam, Andhra Pradesh
                          Mar 23, 2022
                          Resolved
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                          Resolved

                          Address: visakhapatnam

                          3 tickets has been booked by location default
                          Booking Number:
                          10245410
                          Cinema:
                          Cinepolis Seasons Mall Pune
                          Movie:
                          R R R (ROUDRAM RANAM RUDHIRAM) (TELUGU)
                          Screen:
                          AUDI 01 Date:
                          Fri 25 Mar Showtime:
                          7:10AM
                          Transaction:
                          13237971
                          Tickets:
                          3 - EXECUTIVE ((INR)220.00 - F4, C12, C11)
                          Others:
                          3 - CONVENIENC ((INR)15.00)
                          another 5 tickets has been booked by deafult location
                          Booking Number:
                          10245403
                          Cinema:
                          Cinepolis Seasons Mall Pune
                          Movie:
                          R R R (ROUDRAM RANAM RUDHIRAM) (TELUGU)
                          Screen:
                          AUDI 01 Date:
                          Fri 25 Mar Showtime:
                          7:10AM
                          Transaction:
                          13237966
                          Tickets:
                          5 - EXECUTIVE ((INR)220.00 - C8, C5, C4, C6, C7)
                          Others:
                          5 - CONVENIENC ((INR)15.00)
                          and another 2 tickets has been placed by default location
                          Booking Number:
                          10245429
                          Cinema:
                          Cinepolis Seasons Mall Pune
                          Movie:
                          R R R (ROUDRAM RANAM RUDHIRAM) (TELUGU)
                          Screen:
                          AUDI 01 Date:
                          Fri 25 Mar Showtime:
                          7:10AM
                          Transaction:
                          13237995
                          Tickets:
                          2 - EXECUTIVE ((INR)220.00 - C13, C14)
                          Others:
                          2 - CONVENIENC ((INR)15.00)
                          +3 photos
                          Apr 27, 2022
                          Complaint marked as Resolved 
                          Cinepolis India customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 24, 2022
                          Cinepolis India Customer Care's response
                          Dear Gautham,

                          Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (150798) in the subject line so that our team can assist you.

                          Regards,
                          Team Cinépolis
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                            S
                            satyanarayana jammu
                            Mar 23, 2022
                            Resolved
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                            Resolved

                            Hi,
                            can you please cancel the tickets actually my place has to be select Visakhapatnam but accidentally vadodara was selected and i didnt look at the preview, proccesed the payment, please understand my situation and cancel the tickets

                            Regards
                            +1 photos
                            Apr 24, 2022
                            Complaint marked as Resolved 
                            Cinepolis India customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 23, 2022
                            Cinepolis India Customer Care's response
                            Dear Satyanarayana,

                            We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded. Thanks!

                            Regards,
                            Team Cinépolis
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                              A
                              Aakash444
                              Mar 23, 2022
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                              Cctv camera inside cinema hall

                              Address: Neptune magnet mall bhandup mumbai

                              Please confirm whether cctv camera are present inside cinema hall or not as i am having privacy issue. I had visited cinepolis Neptune magnet mall bhandup mumbai....
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                              T
                              TharunS
                              from Hyderabad, Telangana
                              Mar 22, 2022
                              Resolved
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                              Resolved

                              Address: Cinepolis:Mantra mall, attapur, Hyderabad, Telangana.

                              Today, i.e on 22nd March 2022, I tried to book 2 tickets for the movie RRR which is releasing on 25th March and for the 7:15 AM show through "Cinepolis India" APP. I paid money through "PhonePay" and later the page was showing some error and didn't receive my tickets and I paid "856 Rs" which was not returned. I Request you to find the solution and return my money back ASAP!!
                              This is not the first time I faced this situation and hope you understand and solve this issue.
                              Thanks.
                              +1 photos
                              Apr 27, 2022
                              Complaint marked as Resolved 
                              Cinepolis India customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 23, 2022
                              Cinepolis India Customer Care's response
                              Dear Tharun,

                              Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                              Regards
                              Team Cinépolis
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                                TharunS
                                from Hyderabad, Telangana
                                Mar 22, 2022
                                Resolved
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                                Resolved

                                Address: Cinepolis: Mantra Mall, Attapur , Hyderabad.

                                Today, i.e on 22nd March 2022, I thought to book 2 tickets for the movie RRR which is releasing on 25th March and for the 7:15 AM show through "Cinepolis India" APP. I paid money through "PhonePay" and later the page was showing some error and didn't receive my tickets and I paid "856 Rs" which was not returned. I Request you to find the solution and return my money back ASAP!! The registered phone number is " [protected]".
                                This is not the first time I faced this situation and hope you understand and solve this issue.
                                Thanks.
                                +1 photos
                                Apr 27, 2022
                                Complaint marked as Resolved 
                                Cinepolis India customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 23, 2022
                                Cinepolis India Customer Care's response
                                Dear Tharun,

                                Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                Regards
                                Team Cinépolis
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