Cinepolis India Complaints & Reviews

I have been going to Cinepolis Janak new delhi from last 2 to 3 years but first time a employee shows bad behaviour towards us while booking a ticket for us I have just a question why redeem points system is not working she said paid the amount the cash I asked why she didn't tell me
Her name is maani thapa
She doesn't even know how to talk to customer
First time I see this kind of behaviour in Cinepolis
When i asked who is the manager
She said she is the manager

So now the days Cinepolis hire this type of people for customer dealing wow

Very disappointed

Please do something about this

After making payment through app for Doctore Strange 07/05/2022 English 3D show seat number K16, 17, 18, 19 Ludhiana MBD Mall. A message came after the payment gateway that Your Order #1336191 is awaited. We haven't received any confirmation and the tickets we booked are still available for booking on the app

I have purchased a ticket of kgf 2 worth rs 784 i have cancel it coz i have booked extra ticket

Respected Sir

I had booked three movie tickets for KGF Chapter 2 for Sunday, Apr 24 (10:20 pm show) at Cinepolis World Trade Park, Jaipur using Cinepolis Website.
On the same evening i.e. April 24th, I received a call from the Cinepolis Movie informing me that the show I was scheduled with was canceled due to Power Cut at the mall (World Trade Park). Also, that person told me that a refund will be initiated and the amount...

I tried to book 2 tickets for Dr. Strange on 01/05/2022 using Cinepolis App. The movie date was 06/05/2022. Amount deducted was Rs. 550. The payment was done using Phonepe app.

Please refund my money.

Hi,
can you please cancel my tickets as I had booked for dr strange at cinepolis viviana thane due to some technical problem wrong seats got selected, please understand my situation and cancel the tickets

Regards....

Hey @IndiaCinepolis
Tried to book 4 tickets from The Cinepolis website and after making the payment the page just refreshed. What the hell is this Cinepolis India? Please resolve this issue. My Payment Is deducted and my experience is worst.

I have booked 5 tickets worth Rs. 1580 at Lake Mall cinepolis, Kolkata for 7th May 2022 for 7:00 am show for which payment is made but tickets not booked.
Please either book the tickets or initiate the refund. I am enclosing screenshot of payment.

Cinepolis just fooled people. They charged too much for popcorn and food but they serve you wrost quality . Their cheese popcorn are tasteless with mild sweetness this make me so disappointed that i have paid so much for this and got nothing bad experience with you guys please improve your quality

I have booked 4 tickets for KGF at cinepolis India P&M Mall Patna, Bihar for 23/4/22 for 8:30 am show for which payment is made but tickets not booked.
Please either book the tickets or initiate the refund. I am enclosing screenshot of payment

17th April 2022 KGF Show of 11:50 am in Cinepolis Lake Mall, Kolkata, West Bengal, Audi 2... I, Dr. Stija Sanyal, have booked three tickets with transaction ID WCMAT4J...have been declined by your staff from using the washroom as the show was about to end... I am lodging an official complaint as well will soon moving my case to the Consumer forum association... Being a diabetic patient as well... Didn't expect this kind of attitude... Either you take the responsibility and owe me an apology... Or see the foresaid course of judgement

Dear Sir, Madam,

This is to bring to your notice about the irregularities faced in the Cinepolis theatre at Bhandup (W), Mumbai.

Me and my wife had booked (Booking ID WBHU8WH) show for K.G.F. Chapter 2 in AUDI-3 at Cinepolis Magnet Mall, Bhandup (W) for a 12:30 show. Seat no. was VIP J3 and J4. The recliner functionality of J3 seat was not functioning properly as the seat was damaged and half folded towards the inside. Kindly refer to the attached snaps (not clear as it was dark) for your reference. Due to this, it was very uncomfortable to sit properly and watch the movie. I had bought this to notice of cinepolis attender twice but nobody paid heed and did not bother to repair it or change the seat.

Further during interval as well as towards the end, it was completely dark as no lights were switched on. Due to this it was pretty dark to move out for refreshments and wash room.

All these factors were a complete turn off and spoiled watching a wonderful movies with our hard earned money. I request the concerned authorities to look into this matter and compensate for the price of tickets for the inconvenience caused to us.

Failing to respond to my concern within 2 days, I will be compelled to escalate to higher authorities and take appropriate legal action.

Regards,
Ranjit Ravindran
[protected]

I have booked 3 tickets for RRR at cinepolis India one awadh centre mall lucknow for 16/4/22 for 2:40 pm show for which payment is made but tickets not booked.
Please either book the tickets or initiate the refund. I am enclosing screenshot of payment...

I booked one ticket from Cinepolis app. details of tickets and cinema hall as follows
Movie :- KGF chapter 2
Date and time :- 14/04/2022, time 8:50 am, place Esplanade one mall bhubaneswar.
Seat No. G9
Transaction details :- Rs. 305/- by phone pe. UPI Transaction ID : T2204112250223578454221 Date 11/04/2022.

Consumer or toll free number not available to solve problem quickly.
Regards.

The sound and music selection in Cinepolis ad for that cineboy is very disturbing and the noise makes it difficult for us to sit in hall.. request you to alter the ad or please remove it

We are from Vijayawada in site also i am selecting Vijayawada, but once enter the site it will automatically change the city name to Pune it's your website issue i request you to please cancel the tickets & refund my money as soon as possible

I am sending the mail on 10th Mar 2022 but still i didn't get any proper response from their side

Hello..This is Imtiyaz Khan..I had done a booking on 25th March 2022 for 17:40 showtime at Fun cinema TDI Mall Moti Nagar Cinepolis. The show was declared cancelled and they said me that the money will be refunded within 3-4 days, but it's 11 days now there has been no money refunded. Its my sincere request to please look at my issue and live upto your reputation. My booking number- 2570492, Transaction number- 3098979. My number - [protected]

Hi
I've noticed two blinking devices in the theatre(patna) and I doubt those are night vision cameras. If that's the case why don't you inform the customers or at least keep a notice that you are under surveillance.
Please inform about that blinking device in case those are not night vision cameras....

Due to unavailability of subtitles in English movies in Cinepolis patna we cannot completely enjoy the movie in its original language especially marvel studios movies. Making subtitles available will make our experience memorable in Cinepolis

Hello,

I am regular movie watcher at cinepolis India. My current location is Surat, Gujarat. I just want to tell you like may times I noticed that the screens are not clear, anyone can clearly see dust on screen and that cause the cinematic experience as a problem.

I kindly request you take further action on that. Maintenance of screens should be maintained timely.

Thank you.