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Cinepolis India Complaints & Reviews

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Last updated Mar 25, 2024
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Cinepolis India reviews & complaints page 22

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R
Rinki31
Nov 11, 2021
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Money deducted in snacks section

I had watched sooryavanshi movie with my husband in cinepolis patna on 06.11.2021. At the time of interval we bought snacks and it cost around rs240 I paid the bill via paytm upi, money got deducted from my account and shown payment successful, but ur executive said that it failed and it will credit in my account after 2 to 3 days so I again paid the bill via paytm upi. More than 3 days have passed but my deducted money didn't credited to...
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dildarbaniya
from ludhiana, Punjab
Nov 10, 2021
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Beverages fraud

Address:mbd mall

Its about second time in a month they are not giving large cold drink. For combo pack buy they tell large cold drink is finished but at the same time if you buy only cold drink, they give you. If you buy combo at about same price they give you small cold drink. This is fraud. They are cheating people, i was regular costumer of them but now i will never go there....
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A
ayaz crazy
Nov 8, 2021
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Parking issue

Address:Shah ali banda

Hi.,
I am from Hyderabad i have a complaint about parking issue. For parking they are charging amount of rupees....
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S
Sibesh Behera
Nov 5, 2021
Nov 5, 2021
This thread was updated on Nov 5, 2021
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Money deducted from bank but tickets not received

Hi,

I was trying to book tickets for Eternals at Cinepolis, Bhubaneshwar through the Cinepolis India app. The ticket was for Rs.1580. I chose payment through BHIM UPI and money was deducted from my account but I wasn't issued any tickets.

Please, look into this matter and resolve it asap.

UPI Transaction ID[protected]paid to - ccavenues@icici)

Regards,
Sibesh Beherabr...
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K
Kritik Hedau
Nov 3, 2021
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Payment done but ticket is not received.

I have booked tickets on cinepolis my transction references number[protected] on bhopal ashima mall 5th November 9 am show...
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A
Akshayk1810
from Kalpetta, Kerala
Nov 1, 2021
Jul 8, 2022
This thread was updated on Jul 8, 2022
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Ticket not received after payment

Address:Cinepolis Shantiketan Mall, Whitefield, Bangalore

I. had booked a ticket on 1/11/21 3:55pm Dune movie ticket through Cinepolis main website and the payment was done but no ticket was recieved. There is no reply from Customer care either...
+1 photos
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K
Kaushik T S
Oct 30, 2021
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Payment on movie tickets

I have booked my ticket through cinepolis app but my amount my amount is debited from my account is, and tickets are not generated I sent a query to cinepolis through but no response...
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K
Krishna2401
from Hyderabad, Telangana
Oct 24, 2021
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Tickets service

Address:Hyderabad, Telangana

I have paid for the movie but i have not received tickets as the app got crashed and i had to buy tickets again...
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T
teja sureshreddy
from Kombai, Tamil Nadu
Oct 18, 2021
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Refund issue!

Address:Binnypete main road

I have paid 500rs for venom movie 2 tickets through phone pay cinepolis binny mall, , but it didn't got confirmed at the system but my money got deducted!, , and that store manager is lying to me since 5 days tht I refund!
Manager number - [protected] his name bharat...
Myself teja, ,
Please confirm with him n do refund as soon as possible, I m very disappointed with this!...
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Address:Bangalore , Bannerghetta road

I noticed some green light at the entrance and back seat rows..Please let me know is night vision installed
in meenakshi mall cinepolis?
do we have privacy or not?...
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S
Subhajit@1989
from Kolkata, West Bengal
Oct 10, 2021
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Request

Kindly sanitize in front of me.Because my mother with me she is 65 years age.Thank you.

Subhajit
[protected]...
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M
Mousumipaul
Oct 9, 2021
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My money was deducted but my ticket was not confirmed

Hello sir/Madam,
I am MOUSUMI PAUL from kolkata, I like to draw your kind attention that last Sunday (3/10/21) I had opened the cinepolis app to book a ticket for the movie No time to die in cinepolis acropolis mall. My money was deducted from my bank account but my ticket was not confirmed. I am very disappointed with your service. Please initiate my amount of rupees 255.

I shall be highly obliged if you kindly check...
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L
Libin George Babu
Oct 3, 2021
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Regarding refund

I tried to book 2 tickets for No Time to die movie 3D through cinepolis app from Mangalore cinepolis.190 was the fare for one ticket plus 30 rs service charge.So total it became 410Rs.First when i tried to book it shows payment gateway error then again i tired same thing happened but later when I checked my balance i understood 810 rs got cut but i didn't get the ticket..So i request you to refund my money.
Mobile number [protected]...
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A
Akshit Dutt
Oct 3, 2021
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Officer is very rude Dipaloke

Address:Uppal

Manager is talking so rude as i requested him that I will finish the drink before entering...
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U
Usamah7
from Delhi, Delhi
Oct 2, 2021
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Amount debited but didn't got the movie tickets

Address:Cinepolis DLF AVENUE SAKET

I have booked 2 tickets for NO TIME TO DIE at cinepolis DLF AVENUE Saket for 3rd October 2021 1:30 pm show from cinepolis app. The app was so buggy and slow, but still I continued booking, and after some time Rs 657 was debited from the bank account .
I want refund of my booking as I haven't got the tickets yet. I had to book it from bookmyshow then.
my number from which I did my booking
[protected]
email
akif.[protected]@gmail.com...
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Radhashyam Mohanty
from Bhubaneswar, Odisha
Oct 2, 2021
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Amount got deducted but didn't receive booking confirmation from Cinepolis

Today (2nd Oct 2021) I tried to book 4 tickets in Cinepolis BBSR 6 PM show of 'No Time Die' movie, and the payment gateway CCAvenue showed error but the amount. Rs.1220.00 got deducted from my debit, yet I still haven't received any booking confirmation....
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A
Ajay2474
Oct 2, 2021
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Ticket not confirmed

I purchased 1 ticket for 2nd October 2021for 10:45pm movie at cinepolis Rohini unity mall through the website. Amount of ₹365 got deducted which i paid through debit card. But i didn't receive any confirmation message or any tickets. Please look in to the issue soon as there is no time i had to book again. Please initiate the refund process asap. My phone number is [protected] name: ajay...
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E
Eklavya Raj
Oct 2, 2021
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Online booking issue

Address:P&M MALL, CINEPOLIS PATNA

I booked online 2 tickets just now i paid by cinepolis app through scan code payment hase been made thorigh G pay to the CCAVENUES but no further ticket link has been shared to me...
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S
shivsk007
Oct 1, 2021
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Not for the refund for error in payment

Address:Cinepolis, Urban Oasis mall, Hubballi

I had booked 2 tickets on 1/10/2021 for the 2:50pm, Oct 2 show, the money of rupees 390 has been debited twice but I have not recieved the money or the booking confirmation I am really worried because the customer care for Cinepolis is not good....
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B
baahubali Rebel
Sep 29, 2021
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Cc tv camera or night vision cameras inside movie theatre

Address:Cinepolis, Madhurawada,Visakhapatnam

Is there any night vision or cc tv cameras inside a movie theatre in Cinepolis Visakhapatnam...can you please confirm??...
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