Cinepolis India Complaints & Reviews

I had booked 3 tickets for RRR(3d) at Cinepolis, Celebration Mall, Amritsar.
Data - 31 march 8:47pm
Payment - Rs. 570 via Phonepe UPI
person in charge while booking tickets said the booking got cancelled and i will get the refund, and had to book the tickets again. But till now no refund has been processed, but the money is deducted.
Here are the details of the transaction
Transaction id ; T2203312047515459024654

Issue :- i made payment for tickets on online portal of cinepolis. payment is done but booking confirmation yet not received.

I booked two tickets from Cinepolis website. details of tickets and cinema hall as follows
Movie :- RRR 3D Hindi
Date and time :- 01/04/2022, time 7:35 pm, place VR mall Nagpur.
Seat No. H6 and H7
Transaction details :- Rs. 670/- by Google pay. UPI Transaction ID :[protected] Date 31/03/2022.

Consumer or toll free number not available to solve problem quickly.
Regards.

Contact details [protected].
[protected]@gmail.com

Hello, I have booked 4 tickets for the movie RRR on 30March2022 10am imax show, I have done the payment, I even received confirmation mail, but i didn't get the qr code

I booked 4 tickets for kashmir files show on 27th march 2022 in advance for the show on 28th. My money amt rs1180 was deducted from my paytm account, but no confirmation or ticket could be availed.

Request to look into this matter and resolve this issue and return back my money!!

I have booked my ticket on cinepolis website but not received any messages of tickets and my money got debited . So can you please refund my money...

Hi, this is Aniket. I recently went to watch Jhund movie with my family at Cinepolis VR Mall, Nagpur. Since, Summer has started it's very humid and hot in Nagpur. So, I insisted on starting AC and Ducting of Auditorium but no actions were taken. I request you to please take the needful action as it's very bad that they are treating customers like this.

Hello sir, I booked 3 tickets online through cinepolis website for the sunday show to watch "Kashmir files", the transaction of Rs. 885/- has successfully been done but there's no any response from cinepolis site. It is very disappointing that I'm neither able to contact you directly nor are you getting back.
The payment had been done but my tickets have not been booked.
I am trying to reach out to you guys through mail/phone...

I hv bought 4 ticket of RRR from conter with mobile nmbr [protected] and asked to reedem point but he didnot n said point will be added insted so i said ok ..but till now i hvnt received my points my booking id was. .. T[protected] with mobile numbr [protected]

I booked 4 tickets via Cinepolis app at Cinepolis WTP Jaipur seat no. J1, J2, J3, J4, payment has been deducted but I was not able to see any tickets or any tickets details were not sent on my contact no.
I have submitted a complaint on their app but have not received any complaint no.
The amount is 1480 rupees.
Attaching the transaction id along with this.
I am not able to see anything on their app.

Email : [protected]@gmail.com
Number : [protected]
Name: yeshwanth Chowdary
Cinépolis Sree Kanya, madhurawada, vishakapatnam ( vizag)
Movie : Rrr 2:20 show,
4 tickets (4×265) = 1060
I tried to book Rrr tickets through upi
( Google pay ), money for deducted but I didn't received any confirmation or mail or anything, please look into this, and refund money as soon as possible.

3 tickets has been booked by location default
Booking Number:
10245410
Cinema:
Cinepolis Seasons Mall Pune
Movie:
R R R (ROUDRAM RANAM RUDHIRAM) (TELUGU)
Screen:
AUDI 01 Date:
Fri 25 Mar Showtime:
7:10AM
Transaction:
13237971
Tickets:
3 - EXECUTIVE ((INR)220.00 - F4, C12, C11)
Others:
3 - CONVENIENC ((INR)15.00)
another 5 tickets has been booked by deafult location
Booking Number:
10245403
Cinema:
Cinepolis Seasons Mall Pune
Movie:
R R R (ROUDRAM RANAM RUDHIRAM) (TELUGU)
Screen:
AUDI 01 Date:
Fri 25 Mar Showtime:
7:10AM
Transaction:
13237966
Tickets:
5 - EXECUTIVE ((INR)220.00 - C8, C5, C4, C6, C7)
Others:
5 - CONVENIENC ((INR)15.00)
and another 2 tickets has been placed by default location
Booking Number:
10245429
Cinema:
Cinepolis Seasons Mall Pune
Movie:
R R R (ROUDRAM RANAM RUDHIRAM) (TELUGU)
Screen:
AUDI 01 Date:
Fri 25 Mar Showtime:
7:10AM
Transaction:
13237995
Tickets:
2 - EXECUTIVE ((INR)220.00 - C13, C14)
Others:
2 - CONVENIENC ((INR)15.00)

Hi,
can you please cancel the tickets actually my place has to be select Visakhapatnam but accidentally vadodara was selected and i didnt look at the preview, proccesed the payment, please understand my situation and cancel the tickets

Regards

Please confirm whether cctv camera are present inside cinema hall or not as i am having privacy issue. I had visited cinepolis Neptune magnet mall bhandup mumbai....

Today, i.e on 22nd March 2022, I tried to book 2 tickets for the movie RRR which is releasing on 25th March and for the 7:15 AM show through "Cinepolis India" APP. I paid money through "PhonePay" and later the page was showing some error and didn't receive my tickets and I paid "856 Rs" which was not returned. I Request you to find the solution and return my money back ASAP!!
This is not the first time I faced this situation and hope you understand and solve this issue.
Thanks.

Today, i.e on 22nd March 2022, I thought to book 2 tickets for the movie RRR which is releasing on 25th March and for the 7:15 AM show through "Cinepolis India" APP. I paid money through "PhonePay" and later the page was showing some error and didn't receive my tickets and I paid "856 Rs" which was not returned. I Request you to find the solution and return my money back ASAP!! The registered phone number is " [protected]".
This is not the first time I faced this situation and hope you understand and solve this issue.
Thanks.

Hello sir, On[protected], I booked 2 tickets online through cinepolis website for the next day show, the transaction of Rs. 410/- has successfully been done but there's no any response from cinepolis site, no issuance of ticket no sms no call nothing !! on the other hand their land line number (cinepolis-HUBLI) also not working, its two days now, no refund as well
the transaction ID as shown in my SBI Statement is as under
br...

The ac is not working in cinepolis patna. I am in 10:40 PM show

I get e ticket from cinepolis counter but can’t add to apple wellet. Please sent me invoice copy to my email.
Invoice number is :-135597
Booking id is :- T[protected]

AC was switched off in the middle of the last show causing suffocation
No sanity of the hall, full of mosquitos
Exorbitant charges were billed for cold drink and popcorn

Was watching Kashmir files on Sunday 13th Mar 2022. Me and my friend came out for a snack during interval, due to electricity the popcorn machine was not working, somehow we took 2 medium size cheese popcorn and 2 medium size sprite. I swiped my card and left hurriedly as the movie had already resumed, not aware what was the price of the things I bought. I received an SMS from my credit card to my astonishment it was ₹1420/- Lol 😂 it was double the movie tickets we bought. This is seriously hilarious. Companies are ripping off customers for cheap popcorns and soda. Seriously never buying anything inside Cinepolis ever again!!! Have already informed all my friends and family. Cinepolis is a ripoff!!! Best thing is to eat before you enter Cinepolis so that u don't have to be hungry during the movie and eat after the movie.