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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Jul 5, 2026
Complaints 1316
Resolved
663
Unresolved
653
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 22

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J
Jaya Basak 07
from Kolkata, West Bengal
May 23, 2022
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I purchased two movie tickets for Bhool Bhulaiya 2 for 24 th May through Cinepolis app through Paytm UPI. Money got deducted from my bank account but didn't receive my tickets.
I want refund as soon as possible.
Regards
Jaya Basak
Cinepolis India customer support has been notified about the posted complaint.
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    J
    Jaya Basak 07
    from Kolkata, West Bengal
    May 23, 2022
    Resolved
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    Resolved

    I purchased two movies tickets for Bhool Bhulaiya 2 for 24 th May through Paytm UPI through Cinepolis app Kolkata. Money got deducted but didn't receive the tickets
    Jun 30, 2022
    Complaint marked as Resolved 
    Cinepolis India customer support has been notified about the posted complaint.
    Verified Support
    May 25, 2022
    Cinepolis India Customer Care's response     Hi Jaya,

    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

    Regards,
    Team Cinepolis
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      J
      Js Gill
      from Ludhiana, Punjab
      May 22, 2022
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      Address: House no 1 green city near Ayali chowk, Ferozpur Road

      It was that i and my family went to MBD MALL CINEPOLIS to watch movie on 22 may 2022, i had to miss my movie bos I was waiting to pay for my fooding

      I & many other miss there 2nd half as there were insufficient billing counter.

      On inquiring I was told by one of billing personal that That IT IS COMMON HERE.

      I wonder that we pay 3 times on the name of service, which we unavale
      Cinepolis India customer support has been notified about the posted complaint.
      View replies
      Hi,

      Thanks for writing us. We regret the inconvenience caused to you. We would request you to kindly share your contact number and email id so we can assist you better.

      Regards,
      Team Cinepolis
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        G
        Girish@1
        from Bengaluru, Karnataka
        May 22, 2022
        Resolved
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        Resolved

        Address: Royal Meenakshi mall

        Myself watched RRR Hindi version movie on 21/05/2022. 05.35 pm show @ Royal Meenakshi mall Bangalore.
        My ticket number is L9
        My complaint is about
        Average movie watching experience.
        Poor sound quality
        Excess advertisement
        Theatre surround sound ambience was not there.
        Overall didn't enjoy the movie
        Jul 2, 2022
        Complaint marked as Resolved 
        Cinepolis India customer support has been notified about the posted complaint.
        Verified Support
        May 25, 2022
        Cinepolis India Customer Care's response         Hi Girish,

        Thanks for writing us. We regret the inconvenience caused to you. We would request you to kindly share your contact number and email id so we can assist you further.

        Regards,
        Team Cinepolis
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          S
          sneha9820
          from Mangalore, Karnataka
          May 21, 2022
          Resolved
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          Resolved

          I was booking my tickets for Raj Sounds and Lights (Tulu movie) I made a payment using Google Pay but my tickets are not booked yet.
          Show timings : 3:50pm

          I have attached the transaction details below:
          Jun 27, 2022
          Complaint marked as Resolved 
          Cinepolis India customer support has been notified about the posted complaint.
          Verified Support
          May 25, 2022
          Cinepolis India Customer Care's response           Hi Sneha,

          Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

          Regards,
          Team Cinepolis
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            A
            Anand Prakash Shandilya
            May 20, 2022
            Resolved
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            Resolved

            Address: P&m mall patna

            Hi,
            I have booked two ticket for bhool bhulaiya 2 but ticket not booked and amount has been debited from gpay
            Jun 30, 2022
            Complaint marked as Resolved 
            Cinepolis India customer support has been notified about the posted complaint.
            May 20, 2022
            Updated by Anand Prakash Shandilya             Please share details on [protected]@gmail.com
            Verified Support
            May 25, 2022
            Cinepolis India Customer Care's response             Hi Anand,

            Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

            Regards,
            Team Cinepolis
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              A
              Anirudh Bhattacharjee
              from Patna, Bihar
              May 20, 2022
              Resolved
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              Resolved

              Was booking my tickets for Bhool Bhulaiya 2 i made a payment using PhonePe but my tickets are not booked yet.
              Timing : 20th May 12:00 PM Show Cinepolis P&M Mall Patna
              Transaction ID is also attached
              E-mail: [protected]@gmail.com
              Phone: [protected]
              Please resolve it as soon as possible
              May 20, 2022
              Complaint marked as Resolved 
              Amount refunded in account
              Cinepolis India customer support has been notified about the posted complaint.
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                A
                Anirudh Bhattacharjee
                from Patna, Bihar
                May 20, 2022
                Resolved
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                Resolved

                I was booking my tickets for Bhool Bhulaiya 2 i made a payment using PhonePe but my tickets are not booked yet.
                Timing : 20th May 12:00 PM Show
                Transaction ID is also attached
                E-mail: [protected]@gmail.com
                Phone: [protected]
                Please resolve it as soon as possible
                May 20, 2022
                Complaint marked as Resolved 
                Amount refunded in account
                Cinepolis India customer support has been notified about the posted complaint.
                View replies
                Hi Team,

                I booked 3 tickets in Cinepolis app with payment via phonepe, amount deducted but ticket not booked.

                Kindly process the refund.
                Reply
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                1 other people found this review helpful
                1 found this helpful
                1 Comment
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                  V
                  Vinay Kumar 474
                  from Hyderabad, Uttar Pradesh
                  May 18, 2022
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                  Hi my name is Vinay from Hyd . Today I visited cinepolise theatre near Attapur Hyd mantra mall to watch “sarkaru vari paata “ Telugu movie. Movie played 15 mins late due to technical issue.
                  Cinepolis India customer support has been notified about the posted complaint.
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                    A
                    ArunSJ92
                    from Bengaluru, Karnataka
                    May 17, 2022
                    Resolved
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                    Resolved

                    So this is a regular issue for everyone who uses the cinepolis mobile app i guess.

                    I booked 3 tickets for RS 540 @ Cinepolis Forum Shanthinikethan Mall Bangalore. The payment has been done through Phonepe and the money got debited once i went back to mobile app i cannot see any payment confirmation and the screen has gone back to home page.

                    There is no customercare number to raise this issue. I have send all the details to [protected]@cinepolis.com and still waiting for a response
                    May 18, 2022
                    Complaint marked as Resolved 
                    The amount has been refunded back to my account
                    Cinepolis India customer support has been notified about the posted complaint.
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                      P
                      Pawan3329
                      May 13, 2022
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                      Hi, made payment for 5 tickets for today show at cinepolis Laxmi nagar, however tickets were not issued.
                      check spam box too nothing in there

                      regards
                      Cinepolis India customer support has been notified about the posted complaint.
                      View replies
                      Dear Pawan,

                      Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (155020) in the subject line so that our team can assist you.

                      Contact number:
                      Email ID:
                      Mode of Payment:
                      Date of Transaction:
                      Transaction ID:
                      Amount:

                      Regards,
                      Team Cinépolis
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                        B
                        bnbansu
                        from Vadodara, Gujarat
                        May 13, 2022
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                        Address: vadodara

                        Today on 13/5/2022 i have booked 4 tickets of movie Runway 34 at cinepolis vadodara - inorbit mall of Rs 780 Rs through google pay. money has been deducted from account but not received tickets i called to Gpay and ccavenue they said transaction is successful- transaction no. is 1341253. check with cinepolis they will refund your money. kindly refund my money as soon as possible.
                        Cinepolis India customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer (bnbansu),

                        Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                        Regards
                        Team Cinépolis
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                          P
                          preeti_77
                          May 11, 2022
                          Resolved
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                          Resolved

                          Address: Bestech mohali

                          I booked 3 tickets with cinepolis app for Dr Strange madness fir multiverse movie in bestech mohali 6:30pm 11 may 2022 Show seat no J11, J12 and J13. I paid ₹720 with paytm upi. Payment completed but did not recieved ticket confirmation.
                          Jun 16, 2022
                          Complaint marked as Resolved 
                          Cinepolis India customer support has been notified about the posted complaint.
                          Verified Support
                          May 13, 2022
                          Cinepolis India Customer Care's response                           Dear Preeti,

                          Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                          Regards
                          Team Cinépolis
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                            P
                            preeti_77
                            May 11, 2022
                            Resolved
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                            Resolved

                            Address: Bestech Mohali

                            I booked 3 tickets for Dr Strange Madnedd of Multiverse show 6:30pm 11 may 2022 Bestech mohali seat no J11, J12 and J13. I paid ₹720 with paytm upi. Payment completed but did not recieved ticket confirmation.
                            Jun 16, 2022
                            Complaint marked as Resolved 
                            Cinepolis India customer support has been notified about the posted complaint.
                            Verified Support
                            May 13, 2022
                            Cinepolis India Customer Care's response                             Dear Preeti,

                            Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                            Regards
                            Team Cinépolis
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                              B
                              Bheem Jadav
                              May 10, 2022
                              Resolved
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                              Resolved

                              Hi I am bal Bheem i have a complient about the watchman when I was going to washroom he is not allowing to go is it not fair the way of talking with the customer is not good please take care with your employees so can your name will damage...
                              Jun 17, 2022
                              Complaint marked as Resolved 
                              Cinepolis India customer support has been notified about the posted complaint.
                              Verified Support
                              May 11, 2022
                              Cinepolis India Customer Care's response                               Dear Bheem,

                              Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (154830) in the subject line so that our team can assist you.

                              Regards,
                              Team Cinépolis
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                                D
                                Divya Popli
                                May 8, 2022
                                Resolved
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                                Resolved

                                I have paid using phone pe in cinepolis jaipur wtp. As mentioned there we get cashback reward but it's not provided till now and there is no update from them just keep the customer moving via emails. I want my 100 rs cashback as mentioned there
                                Jun 12, 2022
                                Complaint marked as Resolved 
                                Cinepolis India customer support has been notified about the posted complaint.
                                Verified Support
                                May 11, 2022
                                Cinepolis India Customer Care's response                                 Dear Divya,

                                We are actively working on your concern and we'll share relevant updates with you soon. Kindly allow us some time.

                                Regards,
                                Team Cinépolis
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                                  A
                                  ApoorvaVarma
                                  May 7, 2022
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                                  Address: Vijayawada

                                  There are a lot of ads in Cinepolis power one mall Vijayawada theatre. Atleast 5 mins of ads with usual ticket price. Could you please help us with these
                                  Cinepolis India customer support has been notified about the posted complaint.
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                                    S
                                    Surya S M
                                    May 7, 2022
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                                    Address: Coimbatore

                                    Hi, guys yesterday, i went to see Doctor strange in coimbatore Cinepolis (Fun Cinemas).

                                    I've ordered 2 coke while booking the ticket itself, when I went to buy the coke, i got coke with no cooling and they've added ice cubes to it, we said we don't want any cubes, but they refused to take it as there was no cooling. So, we said ok fine we'll take it, but the cup was so damaged and they couldn't even give a proper cup, later they said, we'll deliver the drink to our seat itself, and they came after few mins.
                                    The taste was like ice water and couldn't feel any coke taste, don't know what they gave us. We're paying 240 to get these kind of craps, such a waste of money very poor management, they'll now sustain long delivering like these.
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Surya,

                                    Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (154436) in the subject line so that our team can assist you.

                                    Regards,
                                    Team Cinépolis
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                                      A
                                      Abhi1299
                                      from New Delhi, Delhi
                                      May 7, 2022
                                      Resolved
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                                      Resolved

                                      Address: Cinepolis Janak new delhi

                                      I have been going to Cinepolis Janak new delhi from last 2 to 3 years but first time a employee shows bad behaviour towards us while booking a ticket for us I have just a question why redeem points system is not working she said paid the amount the cash I asked why she didn't tell me
                                      Her name is maani thapa
                                      She doesn't even know how to talk to customer
                                      First time I see this kind of behaviour in Cinepolis
                                      When i asked who is the manager
                                      She said she is the manager

                                      So now the days Cinepolis hire this type of people for customer dealing wow

                                      Very disappointed

                                      Please do something about this
                                      Jun 9, 2022
                                      Complaint marked as Resolved 
                                      Cinepolis India customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 09, 2022
                                      Cinepolis India Customer Care's response                                       Dear Abhi,

                                      Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (154639) in the subject line so that our team can assist you.

                                      Regards,
                                      Team Cinépolis
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                                        S
                                        Sarthak Kundra
                                        May 6, 2022
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                                        After making payment through app for Doctore Strange 07/05/2022 English 3D show seat number K16, 17, 18, 19 Ludhiana MBD Mall. A message came after the payment gateway that Your Order #1336191 is awaited. We haven't received any confirmation and the tickets we booked are still available for booking on the app
                                        Cinepolis India customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Sarthak,

                                        Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                        Regards
                                        Team Cinépolis
                                        Reply
                                        Sarthak Kundra's [Complaint's author] reply, May 7, 2022
                                        No I haven't
                                        Dear Sarthak,

                                        Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (154343) in the subject line so that our team can assist you.

                                        Contact number:
                                        Email ID:
                                        Mode of Payment:
                                        Date of Transaction:
                                        Transaction ID:
                                        Amount:

                                        Regards,
                                        Team Cinépolis
                                        Reply
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