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Cinepolis India Complaints & Reviews

www.cinepolisindia.com

2.7

Updated: Sep 15, 2026

Complaints 1319

Resolved

663

Unresolved

656

Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍

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Cinepolis India reviews & complaints page 22

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I went twice for movie in Cinepolis but whenever I order mini coke they use to say non available sir ., but they say small ani large AVAILBAL why so this .?? This is very disgusting to see such type of policy as they are using as every one knows that minicome price is 140 rupee and small of 270 rupee ., why so ? Agreed due to quantity price may differ but why don’t they serve mini coke .?? What is actual reason ? I want to know ., otherwise u should remove that mini coke from ur flex

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Cinepolis India Customer Care

from Delhi, Delhi

May 28, 2022

Verified Support

Hi Suresh,

We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

Regards,
Team Cinepolis

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I booked 2 tickets for dr.strange movie through the cinepolis website, the money from my bank account got deducted but I didn't get any email, sms for my ticket. I am trying my best to contact the cinepolis india customer care and get my refund or get the booking confirmation. If this complaint gets to the cinepolis customer care then pls help me out.

Jun 30, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 25, 2022

Cinepolis India Customer Care's response Hi Vibhor,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis

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I have Booked 2 Tickets of KGF 2 On 16th April 2022 from cinepolis movie booking app. My amount of Rs 560 was deducted but the movie tickets were not booked. It has been 1 month i have not got my refund. Please do it ASAP. I am sharing the Screenshot of the amount deducted.

Jul 2, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 25, 2022

Cinepolis India Customer Care's response Hi Birendra,

We regret the inconvenience caused to you. Please help us with your contact number, email id and exact cinema location so we can assist you better.

Regards,
Team Cinepolis

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I purchased two movie tickets for Bhool Bhulaiya 2 for 24 th May through Cinepolis app through Paytm UPI. Money got deducted from my bank account but didn't receive my tickets.
I want refund as soon as possible.
Regards
Jaya Basak

Cinepolis India customer support has been notified about the posted complaint.

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I purchased two movies tickets for Bhool Bhulaiya 2 for 24 th May through Paytm UPI through Cinepolis app Kolkata. Money got deducted but didn't receive the tickets

Jun 30, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 25, 2022

Cinepolis India Customer Care's response Hi Jaya,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis

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Address: House no 1 green city near Ayali chowk, Ferozpur Road

It was that i and my family went to MBD MALL CINEPOLIS to watch movie on 22 may 2022, i had to miss my movie bos I was waiting to pay for my fooding

I & many other miss there 2nd half as there were insufficient billing counter.

On inquiring I was told by one of billing personal that That IT IS COMMON HERE.

I wonder that we pay 3 times on the name of service, which we unavale

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Cinepolis India Customer Care

from Delhi, Delhi

May 25, 2022

Verified Support

Hi,

Thanks for writing us. We regret the inconvenience caused to you. We would request you to kindly share your contact number and email id so we can assist you better.

Regards,
Team Cinepolis

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Address: Royal Meenakshi mall

Myself watched RRR Hindi version movie on 21/05/2022. 05.35 pm show @ Royal Meenakshi mall Bangalore.
My ticket number is L9
My complaint is about
Average movie watching experience.
Poor sound quality
Excess advertisement
Theatre surround sound ambience was not there.
Overall didn't enjoy the movie

Jul 2, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 25, 2022

Cinepolis India Customer Care's response Hi Girish,

Thanks for writing us. We regret the inconvenience caused to you. We would request you to kindly share your contact number and email id so we can assist you further.

Regards,
Team Cinepolis

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I was booking my tickets for Raj Sounds and Lights (Tulu movie) I made a payment using Google Pay but my tickets are not booked yet.
Show timings : 3:50pm

I have attached the transaction details below:

Jun 27, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 25, 2022

Cinepolis India Customer Care's response Hi Sneha,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis

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Address: P&m mall patna

Hi,
I have booked two ticket for bhool bhulaiya 2 but ticket not booked and amount has been debited from gpay

Jun 30, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

May 20, 2022

Updated by Anand Prakash Shandilya Please share details on [protected]@gmail.com

Verified Support

May 25, 2022

Cinepolis India Customer Care's response Hi Anand,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis

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Was booking my tickets for Bhool Bhulaiya 2 i made a payment using PhonePe but my tickets are not booked yet.
Timing : 20th May 12:00 PM Show Cinepolis P&M Mall Patna
Transaction ID is also attached
E-mail: [protected]@gmail.com
Phone: [protected]
Please resolve it as soon as possible

May 20, 2022

Complaint marked as Resolved

Amount refunded in account

Cinepolis India customer support has been notified about the posted complaint.

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I was booking my tickets for Bhool Bhulaiya 2 i made a payment using PhonePe but my tickets are not booked yet.
Timing : 20th May 12:00 PM Show
Transaction ID is also attached
E-mail: [protected]@gmail.com
Phone: [protected]
Please resolve it as soon as possible

May 20, 2022

Complaint marked as Resolved

Amount refunded in account

Cinepolis India customer support has been notified about the posted complaint.

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S

SNEHA SAJJANAR

Jun 11, 2022

Hi Team,

I booked 3 tickets in Cinepolis app with payment via phonepe, amount deducted but ticket not booked.

Kindly process the refund.

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Hi my name is Vinay from Hyd . Today I visited cinepolise theatre near Attapur Hyd mantra mall to watch “sarkaru vari paata “ Telugu movie. Movie played 15 mins late due to technical issue.

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So this is a regular issue for everyone who uses the cinepolis mobile app i guess.

I booked 3 tickets for RS 540 @ Cinepolis Forum Shanthinikethan Mall Bangalore. The payment has been done through Phonepe and the money got debited once i went back to mobile app i cannot see any payment confirmation and the screen has gone back to home page.

There is no customercare number to raise this issue. I have send all the details to [protected]@cinepolis.com and still waiting for a response

May 18, 2022

Complaint marked as Resolved

The amount has been refunded back to my account

Cinepolis India customer support has been notified about the posted complaint.

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Hi, made payment for 5 tickets for today show at cinepolis Laxmi nagar, however tickets were not issued.
check spam box too nothing in there

regards

Cinepolis India customer support has been notified about the posted complaint.

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Cinepolis India Customer Care

from Delhi, Delhi

May 14, 2022

Verified Support

Dear Pawan,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (155020) in the subject line so that our team can assist you.

Contact number:
Email ID:
Mode of Payment:
Date of Transaction:
Transaction ID:
Amount:

Regards,
Team Cinépolis

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Address: vadodara

Today on 13/5/2022 i have booked 4 tickets of movie Runway 34 at cinepolis vadodara - inorbit mall of Rs 780 Rs through google pay. money has been deducted from account but not received tickets i called to Gpay and ccavenue they said transaction is successful- transaction no. is 1341253. check with cinepolis they will refund your money. kindly refund my money as soon as possible.

Cinepolis India customer support has been notified about the posted complaint.

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Cinepolis India Customer Care

from Delhi, Delhi

May 14, 2022

Verified Support

Dear Customer (bnbansu),

Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards
Team Cinépolis

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Address: Bestech mohali

I booked 3 tickets with cinepolis app for Dr Strange madness fir multiverse movie in bestech mohali 6:30pm 11 may 2022 Show seat no J11, J12 and J13. I paid ₹720 with paytm upi. Payment completed but did not recieved ticket confirmation.

Jun 16, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 13, 2022

Cinepolis India Customer Care's response Dear Preeti,

Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards
Team Cinépolis

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Address: Bestech Mohali

I booked 3 tickets for Dr Strange Madnedd of Multiverse show 6:30pm 11 may 2022 Bestech mohali seat no J11, J12 and J13. I paid ₹720 with paytm upi. Payment completed but did not recieved ticket confirmation.

Jun 16, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 13, 2022

Cinepolis India Customer Care's response Dear Preeti,

Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards
Team Cinépolis

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Hi I am bal Bheem i have a complient about the watchman when I was going to washroom he is not allowing to go is it not fair the way of talking with the customer is not good please take care with your employees so can your name will damage...

Jun 17, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 11, 2022

Cinepolis India Customer Care's response Dear Bheem,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (154830) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

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I have paid using phone pe in cinepolis jaipur wtp. As mentioned there we get cashback reward but it's not provided till now and there is no update from them just keep the customer moving via emails. I want my 100 rs cashback as mentioned there

Jun 12, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 11, 2022

Cinepolis India Customer Care's response Dear Divya,

We are actively working on your concern and we'll share relevant updates with you soon. Kindly allow us some time.

Regards,
Team Cinépolis

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Address: Vijayawada

There are a lot of ads in Cinepolis power one mall Vijayawada theatre. Atleast 5 mins of ads with usual ticket price. Could you please help us with these

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