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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Sep 25, 2025
Complaints 1297
Resolved
660
Unresolved
637
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 24

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T
teja sureshreddy
from Kombai, Tamil Nadu
Oct 18, 2021
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Address: Binnypete main road

I have paid 500rs for venom movie 2 tickets through phone pay cinepolis binny mall, , but it didn't got confirmed at the system but my money got deducted!, , and that store manager is lying to me since 5 days tht I refund!
Manager number - [protected] his name bharat...
Myself teja, ,
Please confirm with him n do refund as soon as possible, I m very disappointed with this!
+1 photos
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    K
    kampany
    Oct 15, 2021
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    Address: Bangalore , Bannerghetta road

    I noticed some green light at the entrance and back seat rows..Please let me know is night vision installed
    in meenakshi mall cinepolis?
    do we have privacy or not?
    Cinepolis India customer support has been notified about the posted complaint.
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      S
      Subhajit@1989
      from Kolkata, West Bengal
      Oct 10, 2021
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      Kindly sanitize in front of me.Because my mother with me she is 65 years age.Thank you.

      Subhajit
      [protected]
      Cinepolis India customer support has been notified about the posted complaint.
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        M
        Mousumipaul
        Oct 9, 2021
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        Hello sir/Madam,
        I am MOUSUMI PAUL from kolkata, I like to draw your kind attention that last Sunday (3/10/21) I had opened the cinepolis app to book a ticket for the movie No time to die in cinepolis acropolis mall. My money was deducted from my bank account but my ticket was not confirmed. I am very disappointed with your service. Please initiate my amount of rupees 255.

        I shall be highly obliged if you kindly check the details and give me my money ASAP.
        Thanks & regards,
        MOUSUMI PAUL
        Cinepolis India customer support has been notified about the posted complaint.
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          L
          Libin George Babu
          Oct 3, 2021
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          I tried to book 2 tickets for No Time to die movie 3D through cinepolis app from Mangalore cinepolis.190 was the fare for one ticket plus 30 rs service charge.So total it became 410Rs.First when i tried to book it shows payment gateway error then again i tired same thing happened but later when I checked my balance i understood 810 rs got cut but i didn't get the ticket..So i request you to refund my money.
          Mobile number [protected]
          Email:lb3604.[protected]@gmail.com
          Account number:[protected]
          First transaction reference:[protected]
          Second transaction reference:[protected]
          Cinepolis India customer support has been notified about the posted complaint.
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            A
            Akshit Dutt
            Oct 3, 2021
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            Address: Uppal

            Manager is talking so rude as i requested him that I will finish the drink before entering
            Cinepolis India customer support has been notified about the posted complaint.
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              U
              Usamah7
              from Delhi, Delhi
              Oct 2, 2021
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              Address: Cinepolis DLF AVENUE SAKET

              I have booked 2 tickets for NO TIME TO DIE at cinepolis DLF AVENUE Saket for 3rd October 2021 1:30 pm show from cinepolis app. The app was so buggy and slow, but still I continued booking, and after some time Rs 657 was debited from the bank account .
              I want refund of my booking as I haven't got the tickets yet. I had to book it from bookmyshow then.
              my number from which I did my booking
              [protected]
              email
              akif.[protected]@gmail.com
              Cinepolis India customer support has been notified about the posted complaint.
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                R
                Radhashyam Mohanty
                from Bhubaneswar, Odisha
                Oct 2, 2021
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                Today (2nd Oct 2021) I tried to book 4 tickets in Cinepolis BBSR 6 PM show of 'No Time Die' movie, and the payment gateway CCAvenue showed error but the amount. Rs.1220.00 got deducted from my debit, yet I still haven't received any booking confirmation.
                Cinepolis India customer support has been notified about the posted complaint.
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                  A
                  Ajay2474
                  Oct 2, 2021
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                  I purchased 1 ticket for 2nd October 2021for 10:45pm movie at cinepolis Rohini unity mall through the website. Amount of ₹365 got deducted which i paid through debit card. But i didn't receive any confirmation message or any tickets. Please look in to the issue soon as there is no time i had to book again. Please initiate the refund process asap. My phone number is [protected] name: ajay
                  Cinepolis India customer support has been notified about the posted complaint.
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                    E
                    Eklavya Raj
                    Oct 2, 2021
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                    Address: P&M MALL, CINEPOLIS PATNA

                    I booked online 2 tickets just now i paid by cinepolis app through scan code payment hase been made thorigh G pay to the CCAVENUES but no further ticket link has been shared to me
                    Cinepolis India customer support has been notified about the posted complaint.
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                      S
                      shivsk007
                      Oct 1, 2021
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                      Address: Cinepolis, Urban Oasis mall, Hubballi

                      I had booked 2 tickets on 1/10/2021 for the 2:50pm, Oct 2 show, the money of rupees 390 has been debited twice but I have not recieved the money or the booking confirmation I am really worried because the customer care for Cinepolis is not good.
                      Cinepolis India customer support has been notified about the posted complaint.
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                        B
                        baahubali Rebel
                        Sep 29, 2021
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                        Cc tv camera or night vision cameras inside movie theatre

                        Address: Cinepolis, Madhurawada,Visakhapatnam

                        Is there any night vision or cc tv cameras inside a movie theatre in Cinepolis Visakhapatnam...can you please confirm??...
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                        H
                        Havishc
                        Sep 21, 2021
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                        Hello,
                        I have booked a ticket on Friday for Sunday show. Paid for 1 ticket but haven't got confirmation yet on ticket or m-ticket. Even my money got debited from my account. Please look into it.

                        Movie name - shang- chi and legend of ten rings
                        Movie date and time - 19 Sep, 11:45 am
                        Theatre location - Cinepolis CCPL Mall Malkajgiri
                        +1 photos
                        Cinepolis India customer support has been notified about the posted complaint.
                        Nov 04, 2021
                        Updated by Havishc                         Given complaint on Cinepolis for ticket issue. Money was deducted but I haven't got any ticket. Given complaint one month back but still no response.
                        Mar 26, 2022
                        Updated by Havishc                         Gove complaint on sep month. Still not resolved. Please resolve my complaint.
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                          N
                          Nabanita_14
                          from PATNA, Bihar
                          Sep 18, 2021
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                          Address: Patna

                          I had booked a ticket on 6th Sept 2021.the amount was deducted but no ticket got booked.
                          +1 photos
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                            D
                            Dinesh Karthik07
                            Sep 15, 2021
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                            Hello sir/madam
                            I am Dinesh living in Hyderabad as I have came to know that there is a strict rule of not taking any parking charges at cinema theatre and shopping malls . Sudha cinepolis near Lal darwaza they were charging 20 rs for two wheelers so kindly take some action on them
                            Thankyou
                            Cinepolis India customer support has been notified about the posted complaint.
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                              S
                              [email protected]
                              Sep 15, 2021
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                              Address: Cinepolis Janak

                              Yesterday I booked two ticket for Janak Cinepolis. The amount is deducted but I didn't received any tickets. I did the payment through Mobikwik; only I have invoice generated through Mobikwik.
                              Cinepolis India customer support has been notified about the posted complaint.
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                                A
                                Ashwani Barnwal
                                Sep 15, 2021
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                                I had booked two tickets for fast and furious 9 4dx in english through bookmyshow app for 11/09/2021 in cinepolis dlf avenue saket, i was informed on the same day that the movie was cancelled by the theatre due to some technical issues but no confirmation regarding refund is received and no one is receiving call.
                                My booking id is WSZSR6H
                                +2 photos
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                                  S
                                  [email protected]
                                  Sep 14, 2021
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                                  I booked a ticket from cinepolis but my no message I got it regarding the ticket. I even doesn't know whether that ticket is booked or not. But my amount is deducted.
                                  I did the payment through Mobikwik. Only I have the order id related to that, which is attached.
                                  +1 photos
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Sep 15, 2021
                                  Updated by [email protected]                                   My photo no. is [protected] and email id is, [protected]@gmail.com
                                  Sep 18, 2021
                                  Updated by [email protected]                                   Do I get any response for this
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                                    T
                                    Taby01
                                    Aug 31, 2021
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                                    I have transfered money for my ticket like i have done UPI payment to the cashier then he said i have to pay it once again though the previous payment my done he said the money i tansfered to the bank will be refunded to me in 72 hours ann its be 4 days I haven’t got my money
                                    +1 photos
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    Aug 31, 2021
                                    Updated by Taby01                                     The cashier at the Cinepolis ticket Counter DLF Avenue, saket was Hitesh
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                                      E
                                      einarterz
                                      Aug 28, 2021
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                                      Address: Muzaffarpur

                                      I book a ticket but the transaction time is up but my money was in progress and money debited but ticket not confirmed I need refund my money rs 660 .
                                      Cinepolis India customer support has been notified about the posted complaint.
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