Cinepolis India Complaints & Reviews

Issue :- i made payment for tickets on online portal of cinepolis. payment is done but booking confirmation yet not received.

I booked two tickets from Cinepolis website. details of tickets and cinema hall as follows
Movie :- RRR 3D Hindi
Date and time :- 01/04/2022, time 7:35 pm, place VR mall Nagpur.
Seat No. H6 and H7
Transaction details :- Rs. 670/- by Google pay. UPI Transaction ID :[protected] Date 31/03/2022.

Consumer or toll free number not available to solve problem quickly.
Regards.

Contact details [protected].
[protected]@gmail.com

Hello, I have booked 4 tickets for the movie RRR on 30March2022 10am imax show, I have done the payment, I even received confirmation mail, but i didn't get the qr code

I booked 4 tickets for kashmir files show on 27th march 2022 in advance for the show on 28th. My money amt rs1180 was deducted from my paytm account, but no confirmation or ticket could be availed.

Request to look into this matter and resolve this issue and return back my money!!

I have booked my ticket on cinepolis website but not received any messages of tickets and my money got debited . So can you please refund my money

Hi, this is Aniket. I recently went to watch Jhund movie with my family at Cinepolis VR Mall, Nagpur. Since, Summer has started it's very humid and hot in Nagpur. So, I insisted on starting AC and Ducting of Auditorium but no actions were taken. I request you to please take the needful action as it's very bad that they are treating customers like this.

I hv bought 4 ticket of RRR from conter with mobile nmbr [protected] and asked to reedem point but he didnot n said point will be added insted so i said ok ..but till now i hvnt received my points my booking id was. .. T[protected] with mobile numbr [protected]

I booked 4 tickets via Cinepolis app at Cinepolis WTP Jaipur seat no. J1, J2, J3, J4, payment has been deducted but I was not able to see any tickets or any tickets details were not sent on my contact no.
I have submitted a complaint on their app but have not received any complaint no.
The amount is 1480 rupees.
Attaching the transaction id along with this.
I am not able to see anything on their app.

Email : [protected]@gmail.com
Number : [protected]
Name: yeshwanth Chowdary
Cinépolis Sree Kanya, madhurawada, vishakapatnam ( vizag)
Movie : Rrr 2:20 show,
4 tickets (4×265) = 1060
I tried to book Rrr tickets through upi
( Google pay ), money for deducted but I didn't received any confirmation or mail or anything, please look into this, and refund money as soon as possible.

3 tickets has been booked by location default
Booking Number:
10245410
Cinema:
Cinepolis Seasons Mall Pune
Movie:
R R R (ROUDRAM RANAM RUDHIRAM) (TELUGU)
Screen:
AUDI 01 Date:
Fri 25 Mar Showtime:
7:10AM
Transaction:
13237971
Tickets:
3 - EXECUTIVE ((INR)220.00 - F4, C12, C11)
Others:
3 - CONVENIENC ((INR)15.00)
another 5 tickets has been booked by deafult location
Booking Number:
10245403
Cinema:
Cinepolis Seasons Mall Pune
Movie:
R R R (ROUDRAM RANAM RUDHIRAM) (TELUGU)
Screen:
AUDI 01 Date:
Fri 25 Mar Showtime:
7:10AM
Transaction:
13237966
Tickets:
5 - EXECUTIVE ((INR)220.00 - C8, C5, C4, C6, C7)
Others:
5 - CONVENIENC ((INR)15.00)
and another 2 tickets has been placed by default location
Booking Number:
10245429
Cinema:
Cinepolis Seasons Mall Pune
Movie:
R R R (ROUDRAM RANAM RUDHIRAM) (TELUGU)
Screen:
AUDI 01 Date:
Fri 25 Mar Showtime:
7:10AM
Transaction:
13237995
Tickets:
2 - EXECUTIVE ((INR)220.00 - C13, C14)
Others:
2 - CONVENIENC ((INR)15.00)

Hi,
can you please cancel the tickets actually my place has to be select Visakhapatnam but accidentally vadodara was selected and i didnt look at the preview, proccesed the payment, please understand my situation and cancel the tickets

Regards

Today, i.e on 22nd March 2022, I tried to book 2 tickets for the movie RRR which is releasing on 25th March and for the 7:15 AM show through "Cinepolis India" APP. I paid money through "PhonePay" and later the page was showing some error and didn't receive my tickets and I paid "856 Rs" which was not returned. I Request you to find the solution and return my money back ASAP!!
This is not the first time I faced this situation and hope you understand and solve this issue.
Thanks.

Today, i.e on 22nd March 2022, I thought to book 2 tickets for the movie RRR which is releasing on 25th March and for the 7:15 AM show through "Cinepolis India" APP. I paid money through "PhonePay" and later the page was showing some error and didn't receive my tickets and I paid "856 Rs" which was not returned. I Request you to find the solution and return my money back ASAP!! The registered phone number is " [protected]".
This is not the first time I faced this situation and hope you understand and solve this issue.
Thanks.

Hello sir, On[protected], I booked 2 tickets online through cinepolis website for the next day show, the transaction of Rs. 410/- has successfully been done but there's no any response from cinepolis site, no issuance of ticket no sms no call nothing !! on the other hand their land line number (cinepolis-HUBLI) also not working, its two days now, no refund as well
the transaction ID as shown in my SBI Statement is as under

UPI/DR/[protected]/CCAVENUES/ICIC/[protected]@/coll

Please help
RAVI TAMBADE
[protected]
[protected]@gmail.com

The ac is not working in cinepolis patna. I am in 10:40 PM show

I get e ticket from cinepolis counter but can’t add to apple wellet. Please sent me invoice copy to my email.
Invoice number is :-135597
Booking id is :- T[protected]

AC was switched off in the middle of the last show causing suffocation
No sanity of the hall, full of mosquitos
Exorbitant charges were billed for cold drink and popcorn

Was watching Kashmir files on Sunday 13th Mar 2022. Me and my friend came out for a snack during interval, due to electricity the popcorn machine was not working, somehow we took 2 medium size cheese popcorn and 2 medium size sprite. I swiped my card and left hurriedly as the movie had already resumed, not aware what was the price of the things I bought. I received an SMS from my credit card to my astonishment it was ₹1420/- Lol 😂 it was double the movie tickets we bought. This is seriously hilarious. Companies are ripping off customers for cheap popcorns and soda. Seriously never buying anything inside Cinepolis ever again!!! Have already informed all my friends and family. Cinepolis is a ripoff!!! Best thing is to eat before you enter Cinepolis so that u don't have to be hungry during the movie and eat after the movie.

It’s 4:05 show, but the show hasn’t started yet. They have been delaying it deliberately. Even the ads haven’t started. It’s been more than 20 mins since the scheduled time. If you can’t start the shows on time, stop your movie business!

Respected Sir

I had booked two movie tickets for Badhai Do for Sunday, February 27 (1:30pm show) on Friday, February 25 in Cinepolis TDI Jagat Mall, Chandigarh using Bookmyshow.
On February 26th, I received a call from the mall informing me that the show for which I had booked was not scheduled and there has been a system error. They asked me to book for another movie instead, of which I wasn't willing. I asked them to provide me a full refund of my ticket, which they had agreed upon but I still haven't received it.

Kindly look into the matter and do the needful.
I have attached the mobile tickets for your consideration.

(The number I received call from: [protected])

Thanks & Regards

I bought two VIP tickets in lake mall, kolkata.
For bangubai 07:05 show.
I was minding my own business then suddenly one couple came and sit beside my seat until the interval he was keep disturbing and kicking on my seat and then the girl start giving her blow job and almost had sex inside the cinema.
The man was fully drunk then thr ordered food and started throwing their food on us then I tell him to be calm, he ignored it then I complained your security, so the security asked me to change my seats. And tell him to be quiet, but I was not comfortable so I had to leave the cinema before the ending time, even right after interval.
Please do something on this matter.
smsaifullah.[protected]@gmail.com is my email ID.