Cinepolis India Complaints & Reviews

Recently I visited to Cinepolis Janak Cinema, New Delhi theatre with my partner and I had a moment with my partner, now I am worried if it got recorded in theatre or not. If there are cameras in theatre, why do Cinepolis not let know to their customers....

I booked tickets from cinepolis website on 3 Jan 2020 but tickets doesn't booked and money has been deducted from my bank account.
Next morning I got mail regarding refund. But till today, money has not been credited to my account.
My refund I'd : 1136299...

Today I Purchased 3 Ticket Of 12 PM Shows But Their Reward Point Against Ticket Is Not Credit Till Now.

My contact No [protected]...

I watched TENET last evening at Cinepolis, Central Mall, Guwahati, Assam. The experience was quite horrible. The projectionists aren't projecting the movie according to the instructions sent by Warner Bros. The film file sent to cinemas is possibly 2.20:1 letterboxed to 1.85:1 for the highest possible resolution.
But the instructions for scope and flat screens aren't followed i guess.

2 vertical bars on the side is...

Hi i got u have refund my money but till now i did not got i contact to my nearest kotak bank to they told they not got any refund plese refund my amount...

Plz give me one chance to prove my self and give my ideas . I give 1st chance to cinepolice because i big fan of cinpolice cinema.
Mobile number - [protected]
E mail- [protected]@gmail.com...

While watching movie and when lights are dim, i have noticed that green leds blink constantly.

As an audience, there is no information to us about surveillance.

So, i have two questions as below:

Are there any night vision cameras in cinepolis across pan india?

What is the green led blinking equipment on both sides of walls of cinepolis cinema hall?

Need two separate...

Dear sir/madam,
While watching a movie i noticed a continuous red blinking light from a camera-like device, is that of any hidden cameras?
If so it should be informed at the beginning of the movie. Also, what about an individual's privacy?

Please let me know what exactly where those lights that i saw in the theatre. Also do inform me do you have cameras installed inside the cinema hall?...

I purchased coffee on 1st march 2020 at your fun cinema coffee outlet in lucknow vide invoice number: 353883, point of sale number: 752chc 02 for rs.150/-
First of all the coffee mug was only 70% full (Being too small is another issue)
The quality of coffee served too was very poor. It seems that the quality of milk used too was non standard or was mixed with water.
We do not deny to pay whatever you ask but at the same...

I purchased 2 tickets for 4th march 1:05pm through cinepolis app for cinepolis visakhapatnam theatre. Amount of ₹276 got deducted which i paid through upi phonepe. But i didn't receive any confirmation message or any tickets. Please look in to the issue soon as there is no time i had to book again. Please initiate the refund process asap. My phone number is [protected] name: sandeep bharadwaj...

I tried booking 5 tickets for sufna movie in bestech square mohali on 29th of february 2020. Deduction of inr 1000 has been done but i haven't received any confirmation. I waited for more than am hour looking at my phone and email for a notification but nothing showed up. I end up dropping the plan as i didn't had tickets. I am very upset and frustrated. Transaction was made through google pay at 9:17 pm. Initiate the refund asap. Contact...

Dear cinepolis india i have tried booked the ticket on 14th feb for movie love aaj kal evening show in cinepolis mohali bestech square. From your app but the amount has been debited from account but tickets has not booked. Can you please revert back the money. I have repeatatively complained this to the app but there is no any mail or solution you gave. Please help me
This is the transaction number icid25eb69f2c0643e2a71449fe42609527...

Made this transaction for buying movie tickets on cinepolis mobile app for 375 inr on 3rd january 2018. After the payment, when i was back on the application, there was no movie ticket booked under my tickets. I didn't receive any email/sms for the booked tickets.

Have been following up with the bank and to your complaint channel through application but no resolution so far. Have spoke on cinepolis on facebook chat and they...

Dear sir/madam,

On feb 12, 2020 at 3:51 pm, i made a transaction no.[protected] via bhim upi app. The amount 600 got deducted from my account and was successfully credited to merchant account. However, i did not receive the movie tickets. I was booking for feb 14 10 am show at cinepolis saket for movie love aaj kal.
At 3:54 pm i made another transaction[protected] for booking the same movie tickets. This time it...

I bought 2 tickets on bookmyshow for Dream Girl for the 12:15 PM show on 1st September, 2019. Cinepolis canceled the show and promised me a refund for the amount within 10-15 days. The refund has still not been made. This is unacceptable as i am a frequent customer at cinepolis and did not expect them to be such cheats. Please do something about this because i have waited for such a long time and I haven’t heard a word from cinepolis....

In the movie hall staff asked for food to order and we have ordered veg food. He did not ask for veg or non veg in that combo.

We gave him money and after order delivery he gave us bill.

In the dark we ate food as we know that it must be veg.

But during eating we got a feeling we are eating non veg, being from brahmin family it is our religion violation ang feilng guilty and bad from inside.br...

It's really really disappointing that I'm unable to watch 1917 on your screens because you run at least 30-35 screening of movies but you aren't showing 1917 (movie) on your screens not even just one show.
It's really bad that i can't watch it on big screens if i want to 😔😔, you could've at least added one show for 1917, it's a really good movie, instead you are showing movies like Dr Doolittle which has just 12% ratings on Rotten...

We have been to a movie at the cinepolis cinemas at power one mall, vijayawada. There is no card payment to order snacks and no other mode of payment except cash. This is a major inconvenience when your food bill is over a 1000 bucks and you don’t have cash and you are very hungry because you are at a movie at 6:30 am. Please do look into this and provide digital payment modes for customer convenience. Thank you....

Dear admin. I am rohith. While i am booking four sarileru neekevvaru movie tickets for 15/1/2020 morning show at 10:00 a. M.in urban oasis mall, hubli cinepolis, the connection to cinipolis india website is broken after the money rs 780 is transferred. Money is transferred from the account and the m tickets are not delivered me. The transaction id is ici5f8bbdfe3802442e9adf234aad196fc3. I hereby attach the screenshot of the same. Please respond...

An supervisor names madhav was been manipulating tickets with hike up prices he selfishly trying to make manipulation on tickets

Their are many officials working at sudha cinepolis were involved in tickets manipulation

I here by request to make necessary corrections and take strict action against them

Supervisor madhav informed to his staff that the 19 available tickets are holding for "personal"br...