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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Sep 15, 2026
Complaints 1319
Resolved
663
Unresolved
656
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 27

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S
shivsk007
Oct 1, 2021
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Address: Cinepolis, Urban Oasis mall, Hubballi

I had booked 2 tickets on 1/10/2021 for the 2:50pm, Oct 2 show, the money of rupees 390 has been debited twice but I have not recieved the money or the booking confirmation I am really worried because the customer care for Cinepolis is not good.
Cinepolis India customer support has been notified about the posted complaint.
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    baahubali Rebel
    Sep 29, 2021
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    Address: Cinepolis, Madhurawada,Visakhapatnam

    Is there any night vision or cc tv cameras inside a movie theatre in Cinepolis Visakhapatnam...can you please confirm??
    Cinepolis India customer support has been notified about the posted complaint.
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      H
      Havishc
      Sep 21, 2021
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      Hello,
      I have booked a ticket on Friday for Sunday show. Paid for 1 ticket but haven't got confirmation yet on ticket or m-ticket. Even my money got debited from my account. Please look into it.

      Movie name - shang- chi and legend of ten rings
      Movie date and time - 19 Sep, 11:45 am
      Theatre location - Cinepolis CCPL Mall Malkajgiri
      Cinepolis India customer support has been notified about the posted complaint.
      Nov 04, 2021
      Updated by Havishc       Given complaint on Cinepolis for ticket issue. Money was deducted but I haven't got any ticket. Given complaint one month back but still no response.
      Mar 26, 2022
      Updated by Havishc       Gove complaint on sep month. Still not resolved. Please resolve my complaint.
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        N
        Nabanita_14
        from PATNA, Bihar
        Sep 18, 2021
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        Address: Patna

        I had booked a ticket on 6th Sept 2021.the amount was deducted but no ticket got booked.
        Cinepolis India customer support has been notified about the posted complaint.
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          Dinesh Karthik07
          Sep 15, 2021
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          Hello sir/madam
          I am Dinesh living in Hyderabad as I have came to know that there is a strict rule of not taking any parking charges at cinema theatre and shopping malls . Sudha cinepolis near Lal darwaza they were charging 20 rs for two wheelers so kindly take some action on them
          Thankyou
          Cinepolis India customer support has been notified about the posted complaint.
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            S
            [email protected]
            Sep 15, 2021
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            Address: Cinepolis Janak

            Yesterday I booked two ticket for Janak Cinepolis. The amount is deducted but I didn't received any tickets. I did the payment through Mobikwik; only I have invoice generated through Mobikwik.
            Cinepolis India customer support has been notified about the posted complaint.
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              A
              Ashwani Barnwal
              Sep 15, 2021
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              I had booked two tickets for fast and furious 9 4dx in english through bookmyshow app for 11/09/2021 in cinepolis dlf avenue saket, i was informed on the same day that the movie was cancelled by the theatre due to some technical issues but no confirmation regarding refund is received and no one is receiving call.
              My booking id is WSZSR6H
              Cinepolis India customer support has been notified about the posted complaint.
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                S
                [email protected]
                Sep 14, 2021
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                I booked a ticket from cinepolis but my no message I got it regarding the ticket. I even doesn't know whether that ticket is booked or not. But my amount is deducted.
                I did the payment through Mobikwik. Only I have the order id related to that, which is attached.
                Cinepolis India customer support has been notified about the posted complaint.
                Sep 15, 2021
                Updated by [email protected]                 My photo no. is [protected] and email id is, [protected]@gmail.com
                Sep 18, 2021
                Updated by [email protected]                 Do I get any response for this
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                  T
                  Taby01
                  Aug 31, 2021
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                  I have transfered money for my ticket like i have done UPI payment to the cashier then he said i have to pay it once again though the previous payment my done he said the money i tansfered to the bank will be refunded to me in 72 hours ann its be 4 days I haven’t got my money
                  Cinepolis India customer support has been notified about the posted complaint.
                  Aug 31, 2021
                  Updated by Taby01                   The cashier at the Cinepolis ticket Counter DLF Avenue, saket was Hitesh
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                    E
                    einarterz
                    Aug 28, 2021
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                    Address: Muzaffarpur

                    I book a ticket but the transaction time is up but my money was in progress and money debited but ticket not confirmed I need refund my money rs 660 .
                    Cinepolis India customer support has been notified about the posted complaint.
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                      J
                      Jay Amrutiya
                      Aug 27, 2021
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                      Address: surat

                      I book my movie ticket from cinepolis mobile app on 19th Aug 2021
                      from UPI

                      Amount was deducted from my account
                      but not received any tickets

                      please process my refund
                      My UPI ID : [protected]@okaxis
                      Amount : 280 Rs
                      transaction date: 19 Aug 2021
                      Transaction Time : 1:26 PM
                      Cinepolis India customer support has been notified about the posted complaint.
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                        R
                        Rashpal Sidhu
                        Aug 27, 2021
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                        I tried to book tickets on cinepolis website on 24th of August. I paid them using upi. My money was deducted from my account but they showed me an error in payment. I didn’t received any confirmation regarding tickets. I submitted complaint on there app and also sent them a mail. It has been 4 days but no has replied yet.
                        Cinepolis India customer support has been notified about the posted complaint.
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                          1012Ansh
                          Aug 14, 2021
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                          Address: DLF Saket, Cinepolis

                          Yesterday I went to watch Conjuring 3 in 4DX at Cinepolis Saket, Delhi. everything thing about 4DX was out of Sync, every reaction took 15 seconds more to take place. it was the worst experience of watching a cinema. I talked to the staff, but no one helped or bothered to tell me what was going on. i demand my money back.
                          Cinepolis India customer support has been notified about the posted complaint.
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                            RJ Vicky
                            Apr 3, 2021
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                            Address: Fun mall Coimbatore

                            Hey Hai This is vicky from Coimbatore and I went to cinepolis today they are costing more than 200 for coke then how a middle class people can buy the bevarages? Also if we need to buy a pop corn with coke then it costing more than 400
                            Kindly call [protected] for more details
                            Cinepolis India customer support has been notified about the posted complaint.
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                              T
                              Tiger222
                              Mar 13, 2021
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                              I'm writing a complaint regarding cinepolis arekere at Bangalore central mall, bangalore.The movie jathi ratnalu must have subtitles it's a rule from the Central board of film certification, as the cinepolis arekere doesn't have subtitles shown.Please take necessary action so that I can watch the movie with subtitles
                              Cinepolis India customer support has been notified about the posted complaint.
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                                S
                                Sekhar Reddy123
                                from Noida, Uttar Pradesh
                                Feb 27, 2021
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                                We are watching Naandi movie in Cinepolis, Orion East Mall, Bangalore. Please enable DTS/Dolby DTS . It's like we are watching in TV
                                Cinepolis India customer support has been notified about the posted complaint.
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                                  S
                                  Shankar2ka12me046
                                  Feb 23, 2021
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                                  I couldn't take more photos, I have photos toilet ... ridiculous .But at sink and commode very badly maintained... In photos it is not clear.

                                  Location : urban oasis mall, Akshay park Hubli karnataka
                                  Cinepolis India customer support has been notified about the posted complaint.
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                                    Anurag Gn
                                    from Bengaluru, Karnataka
                                    Jan 17, 2021
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                                    My money deducted on 16th Jan 2020 but refund is not credited. Tickets are also not booked. Fraud application
                                    Cinepolis India customer support has been notified about the posted complaint.
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                                      A
                                      adisahu
                                      Dec 19, 2020
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                                      Address: Fun cinemas TDI Moti Nagar, DLE Industrial Area, Kirti Nagar, Delhi, 110015

                                      I booked tickets from cinepolis website on 3 Jan 2020 but tickets doesn't booked and money has been deducted from my bank account.
                                      Next morning I got mail regarding refund. But till today, money has not been credited to my account.
                                      My refund I'd : 1136299
                                      Cinepolis India customer support has been notified about the posted complaint.
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                                        S
                                        sunlightt
                                        from Powai, Maharashtra
                                        Dec 12, 2020
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                                        Address: Cinepolis Patna

                                        Today I Purchased 3 Ticket Of 12 PM Shows But Their Reward Point Against Ticket Is Not Credit Till Now.

                                        My contact No [protected]
                                        Cinepolis India customer support has been notified about the posted complaint.
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