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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Aug 3, 2026
Complaints 1318
Resolved
663
Unresolved
655
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Cinepolis India reviews & complaints page 27

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B
baahubali Rebel
Sep 29, 2021
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Address: Cinepolis, Madhurawada,Visakhapatnam

Is there any night vision or cc tv cameras inside a movie theatre in Cinepolis Visakhapatnam...can you please confirm??
Cinepolis India customer support has been notified about the posted complaint.
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    H
    Havishc
    Sep 21, 2021
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    Hello,
    I have booked a ticket on Friday for Sunday show. Paid for 1 ticket but haven't got confirmation yet on ticket or m-ticket. Even my money got debited from my account. Please look into it.

    Movie name - shang- chi and legend of ten rings
    Movie date and time - 19 Sep, 11:45 am
    Theatre location - Cinepolis CCPL Mall Malkajgiri
    Cinepolis India customer support has been notified about the posted complaint.
    Nov 04, 2021
    Updated by Havishc     Given complaint on Cinepolis for ticket issue. Money was deducted but I haven't got any ticket. Given complaint one month back but still no response.
    Mar 26, 2022
    Updated by Havishc     Gove complaint on sep month. Still not resolved. Please resolve my complaint.
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      N
      Nabanita_14
      from PATNA, Bihar
      Sep 18, 2021
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      Address: Patna

      I had booked a ticket on 6th Sept 2021.the amount was deducted but no ticket got booked.
      Cinepolis India customer support has been notified about the posted complaint.
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        D
        Dinesh Karthik07
        Sep 15, 2021
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        Hello sir/madam
        I am Dinesh living in Hyderabad as I have came to know that there is a strict rule of not taking any parking charges at cinema theatre and shopping malls . Sudha cinepolis near Lal darwaza they were charging 20 rs for two wheelers so kindly take some action on them
        Thankyou
        Cinepolis India customer support has been notified about the posted complaint.
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          [email protected]
          Sep 15, 2021
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          Address: Cinepolis Janak

          Yesterday I booked two ticket for Janak Cinepolis. The amount is deducted but I didn't received any tickets. I did the payment through Mobikwik; only I have invoice generated through Mobikwik.
          Cinepolis India customer support has been notified about the posted complaint.
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            A
            Ashwani Barnwal
            Sep 15, 2021
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            I had booked two tickets for fast and furious 9 4dx in english through bookmyshow app for 11/09/2021 in cinepolis dlf avenue saket, i was informed on the same day that the movie was cancelled by the theatre due to some technical issues but no confirmation regarding refund is received and no one is receiving call.
            My booking id is WSZSR6H
            Cinepolis India customer support has been notified about the posted complaint.
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              S
              [email protected]
              Sep 14, 2021
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              I booked a ticket from cinepolis but my no message I got it regarding the ticket. I even doesn't know whether that ticket is booked or not. But my amount is deducted.
              I did the payment through Mobikwik. Only I have the order id related to that, which is attached.
              Cinepolis India customer support has been notified about the posted complaint.
              Sep 15, 2021
              Updated by [email protected]               My photo no. is [protected] and email id is, [protected]@gmail.com
              Sep 18, 2021
              Updated by [email protected]               Do I get any response for this
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                T
                Taby01
                Aug 31, 2021
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                I have transfered money for my ticket like i have done UPI payment to the cashier then he said i have to pay it once again though the previous payment my done he said the money i tansfered to the bank will be refunded to me in 72 hours ann its be 4 days I haven’t got my money
                Cinepolis India customer support has been notified about the posted complaint.
                Aug 31, 2021
                Updated by Taby01                 The cashier at the Cinepolis ticket Counter DLF Avenue, saket was Hitesh
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                  E
                  einarterz
                  Aug 28, 2021
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                  Address: Muzaffarpur

                  I book a ticket but the transaction time is up but my money was in progress and money debited but ticket not confirmed I need refund my money rs 660 .
                  Cinepolis India customer support has been notified about the posted complaint.
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                    J
                    Jay Amrutiya
                    Aug 27, 2021
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                    Address: surat

                    I book my movie ticket from cinepolis mobile app on 19th Aug 2021
                    from UPI

                    Amount was deducted from my account
                    but not received any tickets

                    please process my refund
                    My UPI ID : [protected]@okaxis
                    Amount : 280 Rs
                    transaction date: 19 Aug 2021
                    Transaction Time : 1:26 PM
                    Cinepolis India customer support has been notified about the posted complaint.
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                      R
                      Rashpal Sidhu
                      Aug 27, 2021
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                      I tried to book tickets on cinepolis website on 24th of August. I paid them using upi. My money was deducted from my account but they showed me an error in payment. I didn’t received any confirmation regarding tickets. I submitted complaint on there app and also sent them a mail. It has been 4 days but no has replied yet.
                      Cinepolis India customer support has been notified about the posted complaint.
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                        1
                        1012Ansh
                        Aug 14, 2021
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                        Address: DLF Saket, Cinepolis

                        Yesterday I went to watch Conjuring 3 in 4DX at Cinepolis Saket, Delhi. everything thing about 4DX was out of Sync, every reaction took 15 seconds more to take place. it was the worst experience of watching a cinema. I talked to the staff, but no one helped or bothered to tell me what was going on. i demand my money back.
                        Cinepolis India customer support has been notified about the posted complaint.
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                          RJ Vicky
                          Apr 3, 2021
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                          Address: Fun mall Coimbatore

                          Hey Hai This is vicky from Coimbatore and I went to cinepolis today they are costing more than 200 for coke then how a middle class people can buy the bevarages? Also if we need to buy a pop corn with coke then it costing more than 400
                          Kindly call [protected] for more details
                          Cinepolis India customer support has been notified about the posted complaint.
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                            T
                            Tiger222
                            Mar 13, 2021
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                            I'm writing a complaint regarding cinepolis arekere at Bangalore central mall, bangalore.The movie jathi ratnalu must have subtitles it's a rule from the Central board of film certification, as the cinepolis arekere doesn't have subtitles shown.Please take necessary action so that I can watch the movie with subtitles
                            Cinepolis India customer support has been notified about the posted complaint.
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                              S
                              Sekhar Reddy123
                              from Noida, Uttar Pradesh
                              Feb 27, 2021
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                              We are watching Naandi movie in Cinepolis, Orion East Mall, Bangalore. Please enable DTS/Dolby DTS . It's like we are watching in TV
                              Cinepolis India customer support has been notified about the posted complaint.
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                                S
                                Shankar2ka12me046
                                Feb 23, 2021
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                                I couldn't take more photos, I have photos toilet ... ridiculous .But at sink and commode very badly maintained... In photos it is not clear.

                                Location : urban oasis mall, Akshay park Hubli karnataka
                                Cinepolis India customer support has been notified about the posted complaint.
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                                  A
                                  Anurag Gn
                                  from Bengaluru, Karnataka
                                  Jan 17, 2021
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                                  My money deducted on 16th Jan 2020 but refund is not credited. Tickets are also not booked. Fraud application
                                  Cinepolis India customer support has been notified about the posted complaint.
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                                    A
                                    adisahu
                                    Dec 19, 2020
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                                    Address: Fun cinemas TDI Moti Nagar, DLE Industrial Area, Kirti Nagar, Delhi, 110015

                                    I booked tickets from cinepolis website on 3 Jan 2020 but tickets doesn't booked and money has been deducted from my bank account.
                                    Next morning I got mail regarding refund. But till today, money has not been credited to my account.
                                    My refund I'd : 1136299
                                    Cinepolis India customer support has been notified about the posted complaint.
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                                      sunlightt
                                      from Powai, Maharashtra
                                      Dec 12, 2020
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                                      Address: Cinepolis Patna

                                      Today I Purchased 3 Ticket Of 12 PM Shows But Their Reward Point Against Ticket Is Not Credit Till Now.

                                      My contact No [protected]
                                      Cinepolis India customer support has been notified about the posted complaint.
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                                        K
                                        KALPAJYOTI BHUYAN
                                        Dec 11, 2020
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                                        Address: Cinepolis Central Mall, Guwahati, Assan

                                        I watched TENET last evening at Cinepolis, Central Mall, Guwahati, Assam. The experience was quite horrible. The projectionists aren't projecting the movie according to the instructions sent by Warner Bros. The film file sent to cinemas is possibly 2.20:1 letterboxed to 1.85:1 for the highest possible resolution.
                                        But the instructions for scope and flat screens aren't followed i guess.

                                        2 vertical bars on the side is very distracting and the dip in resolution is frustrating and also the often blur in transitions in the visuals is an injustice to the film.

                                        Please look into the matter immediately.
                                        Cinepolis India customer support has been notified about the posted complaint.
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