Cinepolis India Complaints & Reviews

Address: Saket, New Delhi, Delhi

I had booked 2 tickets for 'bala' movie on 29th november. There were no directions for the movie hall and none of the security personnel knew the correct way to reach the location. I had missed half the movie by the time i reached the theater and decided to leave right away. It was a wastage of both time and money and caused unwanted hassle.
Kindly provide appropriate compensation and solution for the same.

+1 photos

Cinepolis India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Purva panorama, A-301,kalena agrahara, Bangalore, Karnataka, 560076

I had booked tickets for a movie on 16th november (Royal meenakshi mall) which was cancelled by cine polis without any notification. On reaching the cinemas on 16th after a hectic weekend traffic it was informed that movie is cancelled and the manager informed refund has been initiated. Refund request was raised in paytm app. After few days paytm informed that cine polis has informed them that the show was held on that date which is completely a wrong information conveyed and hence my refund cannot be processed. I here by enclose the details of the ticket and message received from paytm for more clarity. Kindly resolve this issue as soon as possible.

+2 photos

Jan 5, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

Cinepolis India Customer Care's response Dear Customer (geo_raphy),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (93392) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Dec 05, 2019

Cinepolis India Customer Care's response Dear Customer (geo_raphy),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Krishna, Andhra Pradesh, 520007

My name is raviteja

In vijayawada location we have two cinepolis multiplexes

One is at (Pvp square mall) and second one is at (Power one mall)...

There is no problem with pvp square mall cinepolis multiplex...

The problem is only with cinepolis power one mall, tulasi nagar, vijayawada-520007

The projector persons who was working doesn't know how to enable subtitles...

Helpful

7 other people found this review helpful

7 found this helpful

Write a comment

Address: Batala road, Amritsar, Punjab

Today i came to cinepolis to watch movie with family but they are selling combos not ticket counter boy said its compulsory i[censored] book ticket then u hve to buy combo what the stupidity he said as u wish u want to watch or not mean... Pvr inox is better worst experience i have because the escalator not working also... This was not a good experience for me i would nt suggest in future to any person to go there with family beacause they are just for selling combo not movie tickets

Jan 5, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

Cinepolis India Customer Care's response Dear Sukhwinder,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (93271) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Dec 04, 2019

Cinepolis India Customer Care's response Dear Sukhwinder,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

View replies

G

Girish Ajjibettu

from Mumbai, Maharashtra

Nov 26, 2019

Manglore cinepolis don't bring a change of money.Cinepolics tickete giver asking to customer change, cinepolis not have a change,

Reply

Cinepolis India Customer Care's response, Nov 27, 2019

Verified Support

Dear Girish,

Sorry for the inconvenience. Thanks for your feedback, we have taken a note of it and will surely share it with our team.

Regards,
Team Cinépolis

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 400610

Amount deducted but ticket not booked on 19 nov 2019 for movie frozen 2 for 23rd nov for afternoon show 1:35 pm, amount debited from my account is rs.790 from cinepolis website.
Payment was done using freecharge and payment is shown as success.

Payment reference no.[protected]
Email is jayendra. [protected]@gmail.com
Mobile no. [protected]

Please check and resolve my issue.

Jan 1, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Nov 19, 2019

Updated by JayendraPatil Any update ? Can't find the confirmation and amount already debited !!!

Verified Support

Nov 20, 2019

Cinepolis India Customer Care's response Dear Jayendra,

Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for assistance related to refund.

Regards,
Team Cinépolis

Nov 20, 2019

Updated by JayendraPatil Payment has clearly done and shows success in freecharge.
Avenues (India) Private Limited
Order Id : 0VBDIFFEAWHIKP_[protected]_1
19th Nov 2019, Tue, 10:39 AM

So where did the money go ?

Verified Support

Nov 21, 2019

Cinepolis India Customer Care's response Dear Jayendra,

We regret the inconvenience caused to you. We would like to inform you that we have checked our system and found that the amount was not received by us and hence we are unable to refund. Furthermore, we request you to get in touch with your bank for further assistance. Moreover, we request you to get back to us with the updated bank statement if the amount is not credited within 7 working days from the date of the transaction.

Regards,
Team Cinépolis

Nov 28, 2019

Updated by JayendraPatil I checked with the freecharge team -

"We checked the transaction status with our internal team, please be informed that the status is unsuccessful at merchant’s end and same needs to be refunded. The refund is yet to be processed from the merchant’s end.
Please get in touch with the merchant and request them to initiate a refund by loading the fund to the account. Once the refund gets initiated, it will reflect in your FreeCharge wallet immediately and to your bank/card within 5-7 business days."

Its 7th day and there is no refund !!

Verified Support

Nov 29, 2019

Cinepolis India Customer Care's response Dear Jayendra,

We would request you to get in touch with your bank for further assistance and get back to us with the updated bank statement if the amount is not credited to your bank account.

Regards,
Team Cinépolis

View replies

S

Sharad Soi

from Agra, Uttar Pradesh

Nov 22, 2019

My booking number is #1107521 dt.21/11/2019 .
Can you check and revert if my booking is confirmed?
My account is already debited today with ref no[protected] for Rs 215/-Please confirm my H5 booking.

amount debited but ticket not booked or smsed - Comment #3591540 - Image #0

Reply

Cinepolis India Customer Care's response, Nov 23, 2019

Verified Support

Dear Sharad,

Thanks for getting in touch with us. We would request you to please check your spam folder for the ticket confirmation mail. Furthermore, if you haven't received the confirmation email kindly share your contact number and Email ID at [email protected] with your ticket number (93174) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Cinepolis India Customer Care's response, Dec 1, 2019

Verified Support

Dear Sharad,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 27/28 shubhalaya parisar gram samardha ward no 85 Bhopal, Bhopal, Madhya Pradesh, 462046

On 9 aug i was at cinepolis ashima bhopal madhay pradesh 462046 at 11 pm and i made a payment on your device via google pay and i was sucessfull bit your device show the popup of time out and my money got stuck. Then after this i told all this mater to your manager and till now he is saying that sir i have filled an complaint and i will tell u about the progress
So plss refund my money back

+1 photos

Dec 31, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Cinepolis India Customer Care's response Dear Customer (sorc 41),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (92798) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Nov 22, 2019

Cinepolis India Customer Care's response Dear Customer (sorc 41),

Thanks for sharing the details with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

Regards
Team Cinépolis

Verified Support

Nov 30, 2019

Cinepolis India Customer Care's response Dear Customer (sorc 41),

We would like to inform you that your amount has been refunded and the same will reflect in your account within 5 to 7 working days. Feel free to contact us in case you need any further assistance.

Regards,
Team Cinépolis

View replies

U

Umm Musa

from Mumbai, Maharashtra

Nov 26, 2019

I booked tickets for forzen 2 4:40 pm 23 Nov through cinepolis online using phonepe app..my money for deducted from my account but didn't receive any confirmation

refund yet not done - Comment #3593432 - Image #0

Reply

Cinepolis India Customer Care's response, Nov 27, 2019

Verified Support

Dear Musa,

Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (93394) in the subject line so that our team can assist you.

Contact number:
Email ID:
Cinema location:

Regards,
Team Cinépolis

Cinepolis India Customer Care's response, Dec 5, 2019

Verified Support

Dear Musa,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

M

megha1904

from Noida, Uttar Pradesh

Dec 4, 2019

Always cleaning in process. They don't start shows on time. This is third time when i am facing this issue. Poor and rediculous service. They done value the time of their customers. They should improve there quality

Reply

Cinepolis India Customer Care's response, Dec 4, 2019

Verified Support

Dear Megha,

Thank you for sharing your valuable feedback. We have duly noted down your remarks and will share the same with our concerned team.

Regards,
Team Cinépolis

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I transferred rs 1004 via googlepay upi on 8th november 2019 for which no ticket was generated on cinepolis app. Payment gateway was ccavenue. Kindly refund my money.

Google pay upi transaction id[protected]

Ccavenue has confirmed that my transaction was successful and that cinepolis has indeed received the money. Also i talked to googlepay which stated that the utr number cannot be generated without the money having been successfully transferred and that the merchant's bank had confirmed having received the payment but cinepolis keeps denying having received the money and they are not replying to my emails.

+1 photos

Dec 19, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

Cinepolis India Customer Care's response Dear Lakshay,

We regret the inconvenience caused to you. We would like to inform you that we have checked our system and found that the amount was not received by us and hence we are unable to refund. Furthermore, we request you to get in touch with your bank for further assistance. Moreover, we request you to get back to us with the updated bank statement if the amount is not credited within 7 working days from the date of the transaction.

Regards,
Team Cinépolis

Verified Support

Nov 12, 2019

Cinepolis India Customer Care's response Dear Lakshay,

We regret the inconvenience caused to you. We would like to inform you that we have checked our system and found that the amount was not received by us and hence we are unable to refund. Furthermore, we request you to get in touch with your bank for further assistance. Moreover, we request you to get back to us with the updated bank statement if the amount is not credited within 7 working days from the date of the transaction.

Regards,
Team Cinépolis

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

No tickets have been booked from your side, but payment has been deducted from my account
While booking through cinepolis app amounting to rs 1, 004 dated 08/11/2019 for movie bala.
Please issue refund immediately.
Upi transaction id is[protected]
Name: lakshay gandhi
Registered mobile number : [protected]
Registered email id : [protected]@gmail.com

Dec 11, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2019

Cinepolis India Customer Care's response Dear Lakshay,

Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for further assistance.

Regards,
Team Cinépolis

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Dakshina Kannada, Karnataka

Hello
Are stealing from your customers. I bought 4 tickets and your employee added one food coupon. I asked and reply was there is no option to exclude it since it is compulsory which is providing by the company itself. I told i am not interested and the response was same. How can you make your customers to buy compulsary foods that too costly almost 3 times more than usual. Do you think we watch movies as per your wish? Do you think you can decide what your customers want? Please provide the service which customers need. Or else you will lose your business. I am going to add tweet if you are not replied for this.
Show time 10-1
Mangalore city centre
Movie name - girgit (Thulu)

Dec 9, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2019

Cinepolis India Customer Care's response Dear Deepak,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (91464) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Nov 07, 2019

Cinepolis India Customer Care's response Dear Deepak,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Telangana

I heard that cinepolis mantra mall have night vision/cctv cameras installed in the theater.

If it is true, then why customers are not informed about it while booking tickets.

And collecting high amount towards some movie ticket. Ticket rate is 200 rupees which is very high.

It is advised to keep same ticket rate for every movie, and give clarification on the cameras installed....

Helpful

46 other people found this review helpful

46 found this helpful

Write a comment

Address: Uppal, Hyderabad, 500039

Cinepolis in DSL virtue mall, Uppal, Hyderabad, is collecting high amount towards the movie ticket. Ticket rate is 200 rupees which is very high.
100 -125 rupees is reasonable
Middle class families cannot bear that much amount.
It is advised to reduce the ticket rate
And snacks cost also very high unbearable by me.
I am giving complaint to consumer forum...

Helpful

2 other people found this review helpful

2 found this helpful

1 Comment

Address: Cinepolis, Patna (P & M mall), Patna, Bihar, 800013

Dear sir/madam,

There was an intermittent blink of light in the cinepolis theatre in patna.

Do you have cameras installed in the theatre?

And if the cameras are installed inside the theatre, then why is the sign 'you are under cctv surveillance' not written at the entry of hall?

It should also be informed earlier at the beginning of the movie. And what about individuals privacy?...

Helpful

10 other people found this review helpful

10 found this helpful

1 Comment

I ordered for a large cheese popcorn and she didn't give me a bill. 10 mins later i went up and asked for a bill and she gave me one which said i paid 500 and had to get 290 as the remaining balance but i had given her 300 in cash and received rupees 10 back..
I then asked her about the board that said "if you don't get a bill your meal is free" and she proceeded to tell me - please don't report this ma'am.
This happened at orion east bangalore.

Nov 13, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2019

Cinepolis India Customer Care's response Dear Cheryl,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (89373) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

View replies

B

Bansari Shah

from Ahmedabad, Gujarat

Oct 16, 2019

I have booked in build tickets but that cinepolis cinema ahmedabad put not update on bookmy show for 7th October, 2019 as on monday of movie Chhichore & War.
They were also not picking up the call that looks worst service.

Reply

Cinepolis India Customer Care's response, Oct 17, 2019

Verified Support

Dear Bansari,

Thanks for writing to us. We would request you to kindly get in touch with the BookMyShow team for better assistance regarding your concern.

Regards,
Team Cinépolis

S

sarveshnagar

from Ahmadpur, West Bengal

Nov 5, 2019

Hello sir,

Comolaint regarding the unhealthy atmosphere in Cinepolis.
Cinepolis charging very heavy amout from us approx 280/- per ticket and you can easly found the mosquitos in audi and common area too.
We are paying for mosquito bites?
Kindly see the attached photo please.

Regards
Sarvesh nagar
[protected]

Reply

Cinepolis India Customer Care's response, Nov 6, 2019

Verified Support

Dear Sarvesh,

We are sorry for the experience you had. Kindly share your Email ID along with the Cinema location at [email protected] with your ticket number (91465) in the subject line so that our team can assist you in a better way.

Regards,
Team Cinépolis

Cinepolis India Customer Care's response, Nov 7, 2019

Verified Support

Dear Sarvesh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: A124-, G-1, Mayashree Appartment Vijay Nagar lalghati Bhopal (madhya Pradesh), Bhopal, Madhya Pradesh, 462030

I have booked tickets worth rs 490 from cinepolis.com (Official website) on 7oct 9pm show of war movie but amount was debited and i had no confirmation of tickets on my orders or on sms, i have contacted the respective cinema they also deny my bookings. I have also done e mail cinepolis but no response from them. As i have done my payment through phone pe ihave also informed about the problem but they say that your merchandise has accepted the payment. Help me out this is the problem from cinepolis side
Email - [protected]@gmail.com

+1 photos

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2019

Cinepolis India Customer Care's response Dear Mr. Shrivastava,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (89018) in the subject line so that our team can assist you.

Contact number:
Cinema location:

Regards,
Team Cinépolis

Verified Support

Oct 17, 2019

Cinepolis India Customer Care's response Dear Mr. Shrivastava,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

Nov 02, 2019

Updated by Devansgu shrivastava I have no refund status related to my complaint

View replies

B

bushra17

from Patharia, Madhya Pradesh

Oct 14, 2019

I booked 9movie tickets for the movie War at 11pm (Db mall, Bhopal) I paid online and when I went there they said your tickets aren't confirmed. My tickets didn't get confirmed and 2740 were deducted from my account. How to get the money back, to whom can I contact?

Reply

Cinepolis India Customer Care's response, Oct 16, 2019

Verified Support

Dear Bushra,

Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. Furthermore, we request you to get in touch with your bank for assistance related to refund.

Regards,
Team Cinépolis

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I am not able to redeem my cinepolis loyalty points on bookmyshow app

While booking a ticket at cinepolis magnet mall bhandup west
I have 270 points in cinepolis loyalty points

Can i know why is it happening??

The website has a redeem points options but it doesnot take you to the web page for redemption.

Kindly help me

As soon as possible.

Nov 10, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2019

Cinepolis India Customer Care's response Dear Prajakta,

Kindly note that you are doing partial redemption and in order to redeem all your points in a single transaction online, the points should be equal to the ticket price. Furthermore, the facility of partial redemption is available at the Box Office only.

Regards,
Team Cinépolis

View replies

V

Vatssanjeev

from Nashik, Maharashtra

Oct 8, 2019

I booked ticket today for evening show the amount ₹830deducted from my account but tickets were not booked. Please resolve the issue asap.
I have attached images with the complain please refer to those for progress. Email id used was [protected]@gmail.com
Patron name was Sanjeev vats

redemption of points - Comment #3553826 - Image #0

redemption of points - Comment #3553826 - Image #1

Reply

Cinepolis India Customer Care's response, Oct 9, 2019

Verified Support

Dear Sanjeev,

Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (89022) in the subject line so that our team can assist you.

Contact number:
Cinema location:

Regards,
Team Cinépolis

Cinepolis India Customer Care's response, Oct 17, 2019

Verified Support

Dear Sanjeev,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

S

Saurabh Didwania

from Mumbai, Maharashtra

Oct 8, 2019

The staff of Cinépolis and manager does not have manner how to talk to a female customer...and they denied to there mistakes...instead they are rude and misbehave nature with a female customer...that is very cheap

Reply

Cinepolis India Customer Care's response, Oct 9, 2019

Verified Support

Dear Saurabh,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [email protected] with your ticket number (89019) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Cinepolis India Customer Care's response, Oct 17, 2019

Verified Support

Dear Saurabh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

T

Terrydsouza

from Mumbai, Maharashtra

Oct 14, 2019

As requested by you please check my statement which has transaction ID too.

redemption of points - Comment #3558936 - Image #0

Reply

Cinepolis India Customer Care's response, Oct 14, 2019

Verified Support

Dear Terry,

For further assistance. We would request you to share your updated bank statement. So, that needful can be done.

Regards
Team Cinépolis

Cinepolis India Customer Care's response, Oct 19, 2019

Verified Support

Dear Terry,

Information about your complaint is still awaited from you. Please contact us on [email protected] with the necessary details for any further assistance.

Regards,
Team Cinépolis

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra

On 14th of sep i had booked 2 tickets online for ₹350 at cinestar majiwada thane w, money was deducted but ticket was not issued. I messaged cinepolis on twitter who assured me refund and asked me to book tickets again i did that.
Later after few days they revert saying they haven't received any payments.
I gave them receipt of payment for which they said they will get back but till date they are just ignoring the situation and giving me run around.
Request you to look into this matter

+1 photos

Nov 19, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Cinepolis India Customer Care's response Dear Terry,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88793) in the subject line so that our team can assist you.

Contact number:
Email ID:

Regards,
Team Cinépolis

Oct 07, 2019

Updated by Terrydsouza What is [protected]@cinepolis.com? how do I share my information?

Verified Support

Oct 09, 2019

Cinepolis India Customer Care's response Dear Terry,

We regret the inconvenience caused to you. Kindly share the following information with us via DM on the mentioned link:- https://bit.ly/2WSqnKa with your ticket number (88793) in the subject line so that our team can assist you.

Details Required:-

Contact number:
Email ID:

Regards,
Team Cinépolis

Verified Support

Oct 09, 2019

Cinepolis India Customer Care's response Dear Terry,

Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for further assistance.

Regards,
Team Cinépolis

Verified Support

Oct 19, 2019

Cinepolis India Customer Care's response Dear Terry,

Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for further assistance.

Regards,
Team Cinépolis

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kamrup Metropolitan, Assam

For my issue i am asked to provide some details but they have not provided the full email id for the same. I also searched there email id in their official website but couldn't find. The provided contact number is also not working. Please ask them to provide their exact eamil id and working contact numbers in "contact us" tab.
For the reference i have attached the screenshot of their reply where email id is hidden.

+1 photos

Nov 11, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2019

Cinepolis India Customer Care's response Dear Pradeep,

We regret the inconvenience caused to you. Kindly share the following information with us via DM on the mentioned link:- https://bit.ly/2WSqnKa with your ticket number (88357) in the subject line so that our team can assist you.

Details Required:-

Contact number:
Email ID:
Cinema location:
Date of Transaction:

Regards,
Team Cinépolis

Verified Support

Oct 11, 2019

Cinepolis India Customer Care's response Dear Pradeep,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

View replies

R

riyan khandelwal

from Jaipur, Rajasthan

Oct 7, 2019

On 2nd october 2019 I made a ticket and payment done but ticket not issue

payment deducted but ticket not done - Comment #3553534 - Image #0

Reply

Cinepolis India Customer Care's response, Oct 9, 2019

Verified Support

Dear Riyan,

Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (89023) in the subject line so that our team can assist you.

Contact number:
Email ID:
Cinema location:

Regards,
Team Cinépolis

Cinepolis India Customer Care's response, Oct 17, 2019

Verified Support

Dear Riyan,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

R

Rohiii

from Delhi, Delhi

Oct 8, 2019

I have 175pts so what will be the deduction from actual ticket price
Plz help me out in this case
Can these redemption points will help me to buy ticket on Oct 02
I wanted to watch WAR movie so I had some loyalty points but donno to use it
Help me out

Reply

Cinepolis India Customer Care's response, Oct 9, 2019

Verified Support

Dear Customer (Rohiii),

Thank you for reaching out to us and we'll help you with the redemption process. You can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. However, if you wish to redeem the points at the Box Office, you have to inform about your registered contact number to the Box Office executive and after a few verification process the points can be redeemed.

https://www.cinepolisindia.com/

Regards,
Team Cinépolis

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

On 1 oct 2019 i've booked 1 tickets for the movie war and the transaction failed but the club loyalty points was deducted from my account, i tried contacting cinepolis email support and phone support but no response.

On cinepolis website it came the transaction failed and but my club loyalty points deducted.

Email - [protected]@gmail.com
Phone - [protected]

Can someone from cinepolis to solve my problem.
Please refund my club cinepolis points.

Nov 5, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2019

Cinepolis India Customer Care's response Dear Nikhil,

Sorry for the inconvenience you have faced. We have escalated your issue to our concerned team and will get back to you with an update at the earliest.

Regards
Team Cinépolis

View replies

G

Guruprasad Gp

from Mumbai, Maharashtra

Oct 2, 2019

Sir...i m coming pailwan film watching for 09.45am show...but now time 10.15am...at present also film not at Starting ...so please take action against his managemen..

Thanking you

Reply

Cinepolis India Customer Care's response, Oct 3, 2019

Verified Support

Dear Guruprasad,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [email protected] with your ticket number (88350) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Cinepolis India Customer Care's response, Oct 11, 2019

Verified Support

Dear Guruprasad,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Westend mall Aundh, Pune, Maharashtra

Your mobile is useless. I was trying to book the ticket for joker for 6th oct morning show. The transaction got completed and money got deducted however, i haven't got any confirmation from your.in my tickets on your app, it says i don't have any bookings. Also, you don't even have a customer support number. Please send me the confirmation asap or process the refund.

Nov 4, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2019

Cinepolis India Customer Care's response Dear Pratik,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88110) in the subject line so that our team can assist you.

Mode of Payment:
Date of Transaction:

Regards,
Team Cinépolis

Nov 04, 2019

Updated by Pratik u It's okay I have received the refund from you.

Thank you.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kamrup Metropolitan, Assam

Website: www.cinepolisindia.com

During the payment through cinepolis official website i got an option for payment under upi payment option and i went through accordingly. The amount is already deducted but still i am not getting any ticket for the same.

I have also attached the payment deduction details

Please acknowledge me.

Regards
Pradeep sharma

+1 photos

Nov 16, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2019

Cinepolis India Customer Care's response Dear Pradeep,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (88357) in the subject line so that our team can assist you.

Contact number:
Email ID:
Cinema location:
Date of Transaction:

Regards,
Team Cinépolis

Verified Support

Oct 04, 2019

Cinepolis India Customer Care's response Dear Pradeep,

We regret the inconvenience caused to you. Kindly share the following information with us via DM on the mentioned link:- https://bit.ly/2WSqnKa with your ticket number (88357) in the subject line so that our team can assist you.

Details Required:-

Contact number:
Email ID:
Cinema location:
Date of Transaction:

Regards,
Team Cinépolis

Verified Support

Oct 11, 2019

Cinepolis India Customer Care's response Dear Pradeep,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

Oct 12, 2019

Updated by Praps No not yet resolved

Oct 13, 2019

Updated by Praps I have already shared the said information but still not solved

Verified Support

Oct 14, 2019

Cinepolis India Customer Care's response Dear Pradeep,

Thanks for sharing the details with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

Regards
Team Cinépolis

Cinepolis India Complaints & Reviews

File a complaint to Cinepolis India

Cinepolis India reviews & complaints page 27

inability to locate the cinema hall

Post your Comment

cancellation of show without prior information and not initiating refund

Post your Comment

subtitles issue for english movies

booking counter

Post your Comment

amount debited but ticket not booked or smsed

Post your Comment

refund yet not done

Post your Comment

amount deducted but no tickets booked on cinepolis app through ccavenue payment gateway

Post your Comment

amount deducted but no tickets booked

Post your Comment

regarding the movie tickets + food compulsory coupon

Post your Comment

night vision or cctv camera inside theatre

movie ticket rate

cctv inside the cinepolis theatre in patna

complain about no bill

Post your Comment

amount debited but tickets not booked

Post your Comment

redemption of points

Post your Comment

online ticket money deducted but ticket not issued

Post your Comment

payment deducted but ticket not done

Post your Comment

redemptions of loyalty points but ticket booking unsuccessfully

Post your Comment

ticket booking in cinepolis mobile app

Post your Comment

regarding movie ticket

Post your Comment

Cinepolis India Complaints & Reviews

File a complaint to Cinepolis India

Cinepolis India reviews & complaints page 27

inability to locate the cinema hall

Post your Comment

cancellation of show without prior information and not initiating refund

Post your Comment

subtitles issue for english movies

booking counter

Post your Comment

amount debited but ticket not booked or smsed

Post your Comment

refund yet not done

Post your Comment

amount deducted but no tickets booked on cinepolis app through ccavenue payment gateway

Post your Comment

amount deducted but no tickets booked

Post your Comment

regarding the movie tickets + food compulsory coupon

Post your Comment

night vision or cctv camera inside theatre

movie ticket rate

cctv inside the cinepolis theatre in patna

complain about no bill

Post your Comment

amount debited but tickets not booked

Post your Comment

redemption of points

Post your Comment

online ticket money deducted but ticket not issued

Post your Comment

payment deducted but ticket not done

Post your Comment

redemptions of loyalty points but ticket booking unsuccessfully

Post your Comment

ticket booking in cinepolis mobile app

Post your Comment

regarding movie ticket

Post your Comment

Related businesses