Cinepolis India Complaints & Reviews

Dear Cinepolis team

I have tried booking tickets from your app on the mobile and the transaction was failed. But the amount was deducted from my credit card. The next time I tried booking with my debit card, but the same thing happened.

On both the occassions, the amount was deducted, but transactions were failed. Please find the undermentioned details and kindly refund the amount at your earliest
br...

Staff at cinepolis bhandup mumbai misbehavef with my husband and son when they asked to serve order promptly during interval when there was zero queue at the counter.

Kapil, deepak, amit are the employees. We went to watch movie 7.45 pm show 10th nov. They were rude and instead of apologizing, making amends to rectify services they insulted and misbehaved with my family. A pathetic experience of service by this staff....

Your refund of amount rs. 630 has been succesfully processed with reference number[protected]. Please reach out to your bank with ref. Number if the amount does not reflect in 7 business days.

This is the message i received on 6th of november, and it is 10th november today, yet to receive the money back. Seriously, hard earned money is a joke to you people cinepolis....

I have book the ticket from coimbatore cinepolies 3 tickets for sarkar tamil movie on 11 th nov 2108 the ticket price is rs.206.95 [ without tax] but actual ticket price for other movie is rs.165.48 [without tax ] why the difference from movie to movie we want to know as per the government rule will accept to collect the extra money for different movies kindly clarify...

I booked 1 ticket using the Cinepolis App from my phone, for movie Badhai Ho, 8 Nov 2018, 10:50 show, Cinepolis, Acropolis Mall, Kolkata.

I Paid Rs 225/- (Rs 210/- for ticket + Rs 15/- as convenience fees) from my SBI debit card. The amount got deducted from my account and I have the sms from SBI also.

SMS FROM SBI:
Thank you for using your SBI Debit Card 559XX5925 for a purchase worth Rs225.0 on POS 81800006...

Hi my name is sridhar i tried booking 4 tickets online for sarkar movie at 22.00 on 09/11/2018 cinepolis eta mall bangalore but i have been debited and my tickets have not reflecting how do i get my ticket or refund for the same
i have attached a copy of bank detail for which transaction done.
mob:[protected]
mail:[protected]@gmail.Com...

I have tried to book 4 tickets for sarkar (Tamil movie) at cinepolis royal meenakshi mall bangalore for 5.40 pm show through cinepolis website. I have selected g1, g2, g3, and g4. Amount (Rs.1084) deducted from my credit card, however i did not the booking confirmation. Could you please refund the amount? They don't have customer care number in india.

Transaction reference number :[protected]
Transaction date: 07/11/2018br...

Dear sir,
I tried to book two tickets for 11:35 am show for the movie andhadun on cinepolis website. The payment was made and card was rs 450 was deducted from the credit card. The server showed 'error, network connectivity problem'. I received no booking confirmation from the message either via email or message. I want cinepolis india to refund the amount paid by me.
Regards,
Disha taneja...

Hey im rahulan s, ysted i tried to book ticket money deducted ticket not booked.. Ya ok i'll wait for that refund.. Bit today november 6th again i collect money and tried to book ticket but again my money deducted ticket not booked.. U # people i[censored]l can't book the ticket y do ul deducte money.. I need my money or ticket immediately.. If not in gonna go near by cinipolise and gonna break all the things.. U # #.....

Please help with my ticket confirmation

I booked movie 96 for today nov 6, 15:55 show @ royal meenakshi mall, bangalore

Rs.1260 was deducted from my bank but not ticket confirmation got due to gateway time out error

Below is the bank confirmation, please help urgently

Rs.1260.00 was spent on ur hdfcbank credit card ending 7905 on[protected]:10:14:45 at cinepolis87175.
br...

Hi cinepolis,
This is ridiculous,
Amount got deducted from my axis debit card but no confirmation received due to gateway timeout.

Gateway timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1.9fe82d17.[protected].1397570d"- this error found while waiting for confirmation.

Below is the sms i received from my bank:
"your a/c 352436...

Hey my name is rahulan s.. I have booked 4 ticket in cinipolise app for sarkar movie in tamil.. Money deducted but ticket not booked.. Please i don't have any extra money.. I need tickets please.. Im from hubli location.. Il send u the screenshot of the transaction.. Please help me..

Contact number : [protected]

Email id: [protected]@gmail.com

Cinipolise name / address: 3rd floor, urban oasis mall,...

I tried to book movie ticket today (5 Nov-2018) through cinepolis mobile app and paid by Debit Card. Amount was deducted with no tickets confirmed nor any reference no. Generated nothing... Please do kindly see through this..

Pl refund the deducted amount of Rs. 1630/- to my Bank account.
How much time will it take?

Details of Booking:
Phone: [91xxxx4299]
Mail:[[protected]@yahoo.com]br...

Hello team,

Amount got deducted twice from my credit card but no confirmation received due to gateway timeout.

Amount deducted 266 twice but got no ticket both times.

Gateway timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1. Bdda1cb8.[protected].122293ad

Ph no used: [protected] / [protected]
Date: 05.11.2018...

Hi team,

Amount got deducted from my hdfc debit card but no confirmation received due to gateway timeout.

Gateway timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1.9fe82d17.[protected].1397570d"- this error found while waiting for confirmation.

Below is the sms i received from my bank:
"thank you for using debit card ending 6048...

I have booked my ticket for Cinepolis Surat on 04.11.2018 for Thogs of Hidustan. I received bank SMS regarding payment and amount of INR 820 got deducted. But it is shown that transactions had failed on my PC. I also didnt get SMS link for M ticket. Please let me know whether i can receive SMS or will get refund for my ticket.

Krupaal Lad
Mob: [protected]
Mail: [protected]@gmail.com...

Hello team,

Amount got deducted from my credit card but no confirmation received due to gateway timeout.

Gateway timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1. Cd70b17.[protected]. Afde2fe

Below is my bank msg:

Rs.2060.00 was spent on ur hdfcbank credit card ending 3233 on[protected]:10:09:16 at cinepolis87175.br...

I tried to book ticket this morning through your cinnepolis app but when i entered my debit details through net banking... Amount was deducted with no tickets confirmed nor any reference no. Generated nothing... Please do kindly see through this.. When will the deducted amount be transfered back?
How much time will it take?
Phone no. & mail id through which ticket was booked... Is below & payment detailes are attached in this...

I visited cinepolis k star mall chembur on 30th october 2018 for halloween 5:10 p. M show in audi 2.

Near the climax (Not the credits end but 10 or 15 minutes earlier) some of your staff came into doorway of audi and started talking loudly to the level some patron in audi had to yell at them.

It ruined the suspense of movie and my attention was diverted therefore lost interest.

I also notified...

I was charged for booking the 2 tickets, but unfortunately error message came up and the ticket booking couldn't get completed.
So rather than a refund, i would like to seek a confirmation of movie ticket (Tumbadd) forcinepolis meenakshi mall bannerghatta road, bangalore
Please let me know if any other details you require.

Upi transaction id:[protected]...