Cinepolis India Complaints & Reviews

I booked tickets for sui dhaga and made payment of rs.795.00. Amount got deducted and then the showed session expired. Please initiate my refund as early as possible.
Ref. No is[protected]igaelpezz6
Date of booking: 29/09/2018

I tried to call on customer care but it is constantly switched off. I even mailed on [protected]@cinepolis.com but no reply from their side. I just want my refund back any how or else, i have to go to consumer forum for complaining.

I frequently watch movies at cinepolis mantra mall. The vip seats here are always under repair. It wouldn't take much time for getting it fixed. But the management is just not concerned about them. One and only reason i visit cinepolis is their vip seats. I could watch the movie anywhere in the city but only prefer this one. Hope you understand my concern. Please ask the management to repair the seats immediately if there is any.

I had booked tickets on your website (Cinepolis india private ltd) on 20th sep 2018 for the tamil movie saamy 2 evening 18:55 show at cinepolis orion east mall bangalore and the money got debited from my paytm account for rs 813. (Order id 108171) but the tickets failed to get booked. Can you please check on the refund and process the same. From paytm side they have clearly mentioned that the amount has been debited and the refund due to the failure is pending from cinepolis india. Pfa the snapshot of the same.

Order id :108171
Wallet txn id : [protected].
Paytm number : [protected]

I have booked 4 tickets for movie stree, on 16th sep, 2018, for bestech mall chandigarh. Paid through paytm wallet. Money got deducted but not recived any email or sms for ticket confirmation. After sometime i checked the seat status and they were not booked. Please initiate my refund. How much time i should wait. Already dropped mail at ur support team. I dnt understnd how much time you take to resolve any issue. At least you should update the person with the same.

Hi,
I have booked tickets on 22nd apr 2018 in ccpl mall, hyderabad using cinepolice app. Booking id : wwk68r8. As part of this booking, i'm supposed to receive loyalty points. I have been checking with [protected]@cinepolice.in from last 6 months and their response is irresponsible. I'm fed up with their service and raising this issue.
I want my loyalty points. Kindly resolve it asap.

I tried booking tickets for the film ‘Theevandi’ at ‘Fun Cinemas, Sigma Central Mall, Bangalore’ at 6pm using Cinepolis India website (www.cinepolisindia.com) on September 10 2018. I tried paying through Paytm. The transaction failed after deducting the money from Paytm which amounted ₹620. The screenshot of the above transaction is also included. Paytm has requested to give a confirmation from Cinepolis to initiate the refund process.

On 17/07/2018 at around 1am while trying to book 1 ticket for the ant-man and the wasp 3d (Eng) movie in cinepolis lake mall, kolkata, an amount of rs. 195/- got deducted from my bank account by using internet banking platform, but no ticket was booked. My booking reference no. Is:

92159534/http://inetvis.cinepolisindia

57 days have passed, the amount rs 195 has not been reverted back to my bank account either, though i have sent mails to the customer care, but received no reply from their end.

Kindly look into the matter and arrange for a prompt reversal at the earliest.

Name of acct holder : arnab banerjee

Transaction date : 17/07/2018, at around 1am.

Transaction remarks : ebanking : 92159534/http://inetvis.cinepolisindia

Transaction amount : rs195

The transaction for the order number: 639203

Ccavenue ref number:[protected]

Bank ref no : 92159534

Transaction id : c8925798

Mticket delivered late after 2 days and not able to watch movie. Please arrange a amount refund or give me ticket for alternate day for same location/movie/timings.
This is too bad situation for us when we travel over the way also, ticket not delivered to email and even sms link could not open the ticket. When i checked with bookmyshow contact - they say its not with them and no such booking id. Please clarify on this and take corrective action as why system has to send mticket after 2 days

I have purchased tickets for gold movie for 8th september of lake mall cinepolis, kolkata. Money has deducted from my bank of baroda bank account. But i have not received any tickets.
I have purchased 3 tickets of 220×3=660/ through cinepolis app. Pls solve my issue & give me the tickets for tomorrow of gold movie at cinepolis lake mall, kolkata.
Regards
Ingit mukhapadhyay

Hello team

I had tried to book online 3 tickets for alpha movie for 25th aug 2018 for 7.30 pm show at royal meenakshi mall bangalore, my hdfc bank account got debited but i did not get any confirmation on mobile or email for tickets booked. I got an error message - lost in space and some i’d - 103395. I visited the mall and booked the ticket over the counter. I enquired with the person about the online booking that was’t successful, he said it will be reversed in a weeks time, but i have not got any credit to my bank account still.

Let me know what’s the process for getting refund.

Rohini joshi

I mukesh kumar gupta was overly charged for ticket price of rs. 1, 245 on date 10 july 2018, tuesday for movie sanju for 12pm show on screen 1 at cinepolis unity one rohini, delhi. Money was deducted from my account & i was not allotted any seats for the same. I already requested for refund a couple of days also but haven’t received any penny for the same. I am really disappointed with this careless behaviour of cinepolis & did not expected this from such highly reputed cinema hall like cinepolis. I too contacted akshay executive member of rohini branch on the same day face to face regarding this issue & he assured me that i would receive the refund within 3 working days but i have not received any refund yet.
And also i have revived a message from cinepolis saying that my refund has been initiated and the amount will be returned to me within 9 working days but as of now not a single penny have been received by me from cinepolis.

I humbly request again to revert my amount of rupees 1, 245 as soon as poosible.
Payment was made using debit card ending (Protected) for rs.1245 in noida at cinepolis1121384 on[protected]
09:37:16.
I want my refund as soon as possible otherwise i have to knock the door of consumer court.

Regards
Mukesh kumar gupta
[protected]

Booked an ticket for antman and the wasp 12:10 pm show on 5 august 2018 (Vip k6, screen 5, cinepolis one awadh mall lucknow) worth rs.400 via cinepolis mobile app.

Rs 400 was deducted immediately from my axis bank account but m-ticket link sent to me via sms was broken and was not working neither received any email confirmation for the ticket.

Have raised complaint for the same via their app twice with 3 days but no feedback received from app support.

Mailed [protected]@cinepolis.com on 13 august and 16 august regarding my issue and but they haven't been able to resolved my issue till today all they saying that my concern has been shared with team

Please look into my complaint and refund my money as soon as possible

Have attached screenshot of sms, broken link, working link (Which started working on 13 august) and that of mails to support.

On 14th July I booked three tickets for the tamil movie" Kadai kutty singam" at ETA Binnypet mall, Bangalore for 6.50pm show. The amount got deducted but did not receive the tickets. I rebooked the tickets through bookmyshow and got the tickets. On 30th July 2018, I got a message that amount of INR 765 would be refunded in 9 days.

Till now I have not got the refund. Please initiate the refund at the earliest.

My contact number : [protected]

We have bought tickets for cinepolis fun cinema netaji subhash place pitam pura delhi, in the starting of movie i requested the person to increase the ac as hall is full n ac is not at all working as it is humid inside but no action was taken and evry one was cribing it is one of the worse experience i ever had while watching movie will never recommend any one else also n top of tht it spoils the reputation of cinepolise also u must work on it.

I paid for movie mr and mrs 420 returns 200 sat 18/08/2018 02:40pm audi - 2 u ticket no.007511 i have
A very bad experience form ur side.
I m watching movie at screen 2. The sound system is very bad. Kindly check it... But as customer its a bad experience as my friends are your regular customers. We disnt expect a bad experience next time
Pls check

I went to watch movie in cinepolis muzaffarpur and i took one ticket and pay rs 200 note to the cinepolis staff but that staff told, we don't have change and after 10 minutes, again i ask to the staff about money then she didn't return my change and tol d me lier,
When i asked her then told her name anjali
Anjali looks decents and cute but she is very rude and misbehaved with me
I am requesting, pls rectify your management.

I was booking ticket for mission impossible movie through cinepolis app.
Show:4:30 pm
Theatre: cinepolis eta mall bangalore
Amount:200
Money got deducted but no confirmation email or message from cinepolis and ticket is also not there in my tickets section. High level fraud from cinepolis. Now refund my money or i will have to lodge a complaint.

Hi,

I am mukesh sah ([protected]). I booked 2 tickets for satya mev jayate using cinepolisindia.com for cinepolis central mall, guwahati, for 6:00pm show for date 13 aug 2018 using bank of baroda debit card
After selecting seats and entering my debit card details, cinepolisindia website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.
But an amount of rs 490.00 was debited from my account. This transaction was done at around 2:05pm on 13th aug 2018.
I waited for around 20-25 minutes, but i didn't receive any sms or e-mail from cinepolisindia for confirmation of tickets but i did receive sms from citibank for deduction of money

Amount deducted for the tickets but tickets havnt booked.
Transaction was done by ‘cinepolis india’ application.
At 17/8/2018 9:12 AM
I have also received Reference No. for Cinepolis India Private L of the transaction.
If you need any other information feel free to contact me.
Kindly revert as soon as possible.
Name- Ashu pratap Shrivastava
Place- Gwalior

Hi. The amount of 400rs has been deducted from internet banking of kotak mahindra and the ticket is not issued. And these is no invoice. I'm unable to find any valid contact numbers of cinepolis.

Reference id: pg-[protected]
Name: shailesh babu
Contact number: [protected]
Mode: kotak mahindra internet banking from cinepolis app
Movie: greta govindam.
Movie date: 16th august
Time: 10.00 am
Location: bangalore cinepolis orion east

Request you to resolve this asap