Cinepolis India Complaints & Reviews

An amount of ₹1200 for 4 tickets was deducted from my credit card but I did not receive the tickets. I was trying to book tickets for Sanju Movie for 08 Jul’18 for 4:30pm show i. ETA mall cinepolis in Bangalore from my registerd mobile number [protected]

I have the deduction mail & message from my credit card provider. Please help to get me my refund or the tickets.

Thanks,
Hitesh...

I bought 3 tickets of jurrasic world on 14 june 2018 morning show 11:35am i guess, bill amount is to be 390 or something i don’t know exactly the movie was in 2d format in hindi language in fun cinema pitampura. I told at the counter that add points in my account. She wrote the number and didn’t add any points again when my movie was over i again visted the counter told them to add they again wrote my number and didn’t add points. I...

Hi,

I went to Cinepolis on 2nd july for Movie "SANJU" at 2:00pm and i have ordered Food for value "455" for that ordered.

Firstly, I have paid through PAYTM but they said they didn't received money through PAYTM so i have to pay cash for that order and i have paid them cash ...I have attached cash receipt screen shot as well.

But today i have checked my PAYTM and that 455 has been deducted already...

Tried booking ticket from cinepolis website, where amount rs.530 has been charged and ticket not issued.

Several email drafted, but non of your mail id is working. Please look into the issue.

Movie - sanju
Cinepolis royal meenakshi bangalore
Showtime - 4/7/18 - 10:00pm

Please process for refund.
Attaching the screenshot...

Hi

I have been booking 3 tickets for Sanju 3rd July 2018 for show timing 11:35am today at 08:12pm for Cinepolis Grand Mall, Muzaffarpur, Bihar. The amount of Rs. 354 was deducted from my account but ticket was not booked.

Kindly initiate refund or book my tickets.

I am attaching the screenshot of the error message shown by Cinepolis app at time of booking and also the screenshot of account from...

I booked tickets for jurassic park for tomorrow at orion mall for tomorrow at 4.15 pm! The money has been deducted and there is no clue about my tickets as yet! And why don't you'll even have a customer care number??? What kind of fraud service is this where you'll take the money and don't even have a number one can call and enquire about it??? I should have booked my bookmyshow as always! I wasted my time and money and haven't even got my...

Booked two tickets for incredibles 2 at cinepolis@acropolis for 30th of june, kolkata. The 6.30pm show. The amount of rs 460 got debited through sbi netbanking, but ticket not issued. It has been 24 hours. The refund haven't come. Also complained through the app, no response. Kindly look into the matter. The customer care numbers are also not working. The show is today at 6.30 pm. Kindly consider this as priority. Thank you....

I had booked the tickets of saturday sanju movie on 2:05 pm as the amount is deducted from my account but ticket not generated neither the refund is initiated to my account except all this
I continuously giving the mails to the company but they does not reply of just a single mail about my money refunding process..
My transaction id of my account[protected]igadvzmfb0...

Hi team,

I was trying to book 4 tickets for the movie "tik tik tik" on 29th june 2018 for 30th june 2018 morning show 10:30 am and when i get into the payment gateway, the transaction has been failed, hence the ticket was not booked, but i got the alert message saying that the amount of rs. 700 has been debited from my account. Kindly refund the amount as early as possible.

Regards,
Saravanan kannan...

We travelled so far to watch sanju movie at 11.30 pm show and paid 350 per head for the movie. Our seat numbers were j1-7, e 7, 8, 9. So after paying 3 thousand plus 900 for the movie what we get is the airconditioner not working at all.
I complained thrice and still no change. People here are feeling suffocated and still no action. Audi 3 ac is not switched on but the lobby area ac is working properly where we get refreshments? br...

I tried to book for incredible 2 for 30th june 10 pm at alpha cinepolis ahmedabad for 3 tickets. Twice i was charged rs 765. That makes a total of rs 1530 and then my booking wasnt accepted. Nor the tickets were issued but they charged me thru net banking. I want a refund of my money. Kindly do the needful. And twice it deducted your website my money and didnt give any confirmation of my tickets neither refunded. My bank statement shows deduction...

I was trying to purchase a ticket from ur site on 09-06-18 at 04:39 pm.ticket was not confirmed but deduction of rs 205 was done. transaction PCA:[protected]:CINEPOLIS87175:AIP*CINEPOLIS INDIA PR MUMBAI IND.
Ur customer care no.
[protected] is also not working i were try many times
KINDLY REFUND MY AMOUNT
after 20 days refund not credit in my account
i did mail 2-3 times about this but no any reply...

I booked 2 tickets for sanju (Movie timing - 1:30pm. Movie date - 30th june) from the cinepolis app. The amount of 900 was deducted from my account but the booking wasn't confirmed.
Pl look into the matter asap. Either get me a refund or the seats. I booked seat no. M3 and m4.
City: lucknow (Cinepolis, one awadh mall)
Email id: [protected]@gmail.com...

I have 315 point in my cinepolis club loyalty program which i haven't been able to redeem because of your super obsolete redemption links or the ways you offer. It is not customer friendly at all, i have visited the links and found out that it only helps me show how many points i have! What if i want to use it too? How about that? Never gave it a thought?...

On 20th april i made payment for 2 tickets. Money transferred from paytm successfully. I have given them all payment details but they are not refunding money. Only 10 mails i have got saying they will send.. 2 months gone.
Ref
2 tickets[protected]
2, payment made rs 450/- via paytm on[protected] at 05-12 pm to
Cinopolis india pvt ltd l order #86698
Wallet txn id, [protected]
4 payment made from paytm...

We are trying to search a customer care from pas 2 hours it is really annoying that u dont really care if someone needs help call me i need to discuss an issue (I booked tickets for a show of 2.45 pm and faced an accident around 2 since then i am trying to search for a number to call them and swap my tickets with a diffrent show but after wasting about 1 hour what i see is there is no customer care of helpline for cinepolis at all its such...

I have tried booking tickets on 7th april 2018 and amount got debited but not received any confirmation.

After follow up with hdfc team, they've given the confirmation id with which transaction is done.

As per your confirmation to the bank, transaction is successful. But i have neither received tickets nor the refund from cinepolis.

Please resolve the issue at the earliest

Thanks,...

Today i purchased two 4 tickets for the show 'incredibles 2' showtime is 08:05pm sunday 24/06/2018 from cinepolis lake mall, kolkata. The tickets worth rs.600 which i payed through debit card and i provided my registered phone number that is [protected] for loyalty points. The attendant said that he has updated the details on the system. After returning home when i checked my account of cinepolis club i found that the points have not been...

Hi,
We require support in getting the booked tickets transferred to other location cinepolis theatre.
Incorrectly booked to - cinepolis rohini unity mall_1735 hrs

Need to be booked to - cinepolis v3s laxmi nagar_2005 hrs
Movie name - incredible 2

We request to help with the transfers for today's booking.

Contact details:
[protected], [protected]
Jainnidhi. [protected]@gmail.com,...

I've booked three tickets through cinepolis app on[protected] for a telugu movie sammohanam, for 07:25pm show on the same day at cinepolis mantra mall. I haven't recevied any confirmation tickets through mail or sms, also i've checked my cinepolis app. But rupees 450/- (Four hundred and fifty) has been debited from my bank account as i made pay through net-banking. I've raised complaint thrice on cinepolis app, but there was no response....