Cinepolis India Complaints & Reviews

Address: 380015

Website: www.cinepolisindia.com

I was booking two tickets for bahubali-2 (Hindi) at cinepolis at alpha mall ahmedabad.

The payment was being processed through the cinepolis website and after the process the website prompted that the ticket booking process failed after payment.. But the payment was charged on my debit card and i got bank's sms alert that the amount has been deducted!!! I did not receive any mails or messages from cinepolis that my tickets were booked so what happened with my money???

If you website cant process the payment and shows error atleast dont charge it on my debit card.. You charged me money without booking any tickets!!!

Please refund me my money asap, i did not expect this from cinepolis!!

Details of the show i was booking tickets for :-
Show date: 10th may, wednesday
Movie: bahubali 2- the conclusion (Hindi)
Location : cinepolis alpha one mall ahmedabad
Showtime : 1:05 pm

Please refund me my money!! I didnt experience such an issue on any cinepolis cinema worldwide!!!

You can contact me on :
Dave
[protected]

May 10, 2017

Complaint marked as Resolved

being called by fraudsters and found company's email id to contact directly so deleting complaint

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 10, 2017

Cinepolis India Customer Care's response Hi Dave,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

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Address: Gurgaon, Haryana, 122003

Website: Www.cinepolisindia.com

I've booked two tickets for bahubali-2 (Hindi) at cinepolis cross rever mall, shahdra delhi. The payment was done through the cinepolis website and after the process the website prompted that the ticket booking process failed after payment.. I did not receive any mails or messages from cinepolis.
Show date: 7th may, sunday
Movie: bahubali 2- the conclusion (Hindi)
Paytm wallet txn id: [protected]
Cinepolis txn id given by paytm - cms[protected]
It would be better if the money was refunded..

Thanks
Yogesh adhikari
[protected]

Jun 20, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 10, 2017

Cinepolis India Customer Care's response Hi Yogesh Adhikari,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

May 18, 2017

Cinepolis India Customer Care's response Hi Yogesh Adhikari,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Kolkata, West Bengal, 700038

Hi,
I booked 2 tickets for 12:25 PM show of "Guardians of Galaxy Vol 2" @ Cinepolis Lake Mall Kolkata on 7th may 2017 (Sunday). We were made to wait till 12:50 PM and finally when the show started there were issues with the 3D projection and the same was mentioned to the concerned personnel, they agreed to the issue and confirmed that the money would be refunded within 24 hrs, its been 2 days now but the refund has not yet happened. Below are the transaction details :

Screen - Audi 4
Seat nos . - J6 & J7
Booking ID - CP[protected]
Kiosk ID - WSX7LMZ
Mode of Payment - Axis Bank Net Banking
Amount expected as refund - Rs. 517.48

Thanks,
Suman.
+ 91 [protected]

Jun 18, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 09, 2017

Cinepolis India Customer Care's response Hi Suman,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

May 17, 2017

Cinepolis India Customer Care's response Hi Suman,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Coimbatore, Tamil Nadu, 641046

Website: www.cinepolisindia.com

I've booked two tickets for fast and furious 8 at fun republic mall coimbatore. The payment was dont through the cinepolis website and after the process the website prompted that the ticket booking process failed after payment.. I did not receive any mails or messages from cinepolis.
Movie timing 13:00
Movie : fast and furious 8
Tickets 2nos e12, 13
Txn#[protected]

It would be better if the money was refunded..

Thanks
Vivin sathyamurthy

Jun 17, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

May 03, 2017

[email protected]'s response Sir i have booked 4 tickets of baahubali through Official website of Cinepolis .when I pay through Paytm amount deducted on my paytm wallet but ticket doesnot booked
So what i can do... Regarding my balance .PLZ HELP ME SIR
TRANSITION AMOUNT is RS-1068

Order num-54138
Paytm wallet txn-[protected]
Show time-9:00AM (3may)
Amount-1068
Mobile num-[protected]
Email [protected]@gamil.com

Verified Support

May 09, 2017

Cinepolis India Customer Care's response Hi Vivin Sathyamurthy,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

May 17, 2017

Cinepolis India Customer Care's response Hi Vivin Sathyamurthy,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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C

[email protected]

from Dhanbad, Jharkhand

May 9, 2017

Sir i have booked 4 tickets of baahubali 2 through cinepolic main site. When i pay through paytm my amount deducted mypaytm wallet but ticket doesnot booked
so what i can do help me sir
transition amount is rs-1068

orer id-54138
paytm txn no-4012386
show time-9:00am 3 may
amount-1068
mobile num-[protected]
[protected]@gmail.Com

Reply

Cinepolis India Customer Care's response, May 9, 2017

Verified Support

Dear Customer ([email protected] ),

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinepolis.

P

Praveena Jeyakumar

from Bengaluru, Karnataka

May 10, 2017

Hello,
2 times I had booked 3 tickets for bahubali2 tamil movie tickets .I didn't get any message and mail .money had been debited my credit card account.

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Cinepolis India Customer Care's response, May 11, 2017

Verified Support

Hi Praveena Jeyakumar,

Sorry for the inconvenience. Kindly share your contact details along with your Email ID at [email protected] so that our team can assist you.

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, May 20, 2017

Verified Support

Hi Praveena Jeyakumar,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Thane, Maharashtra, 400615

Website: www.cinepolisindia.com

Booked 3 seats for baahubali 2 (Tamil), 8th may evening show, viviana mall cinepolis.

Haven't received the m-ticket on my mobile phone.

Booked via paytm. Got a transaction confirmation with id [protected] from paytm, but no confirmation from cinepolis. After half hour, the seats are still showing as booked on the website, which clears up on booking failure.

Please forward to concerned party.

Jun 2, 2017

Complaint marked as Resolved

Resolved on 2nd June 2017.

Cinepolis India customer support has been notified about the posted complaint.

May 08, 2017

Updated by Vinay Vijaykumar Location: Viviana Mall Thane.
Screenshot of successful PayTM transaction ID [protected] for Rs 561.54 attached in complaint message.

Verified Support

May 09, 2017

Cinepolis India Customer Care's response Hi Vinay Vijay Kumar,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

May 17, 2017

Cinepolis India Customer Care's response Hi Vinay Vijay Kumar,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

May 28, 2017

Updated by Vinay Vijaykumar Issue has still not been resolved... Haven't rec'd any refund yet.

Verified Support

May 29, 2017

Cinepolis India Customer Care's response Hi Vinay Vijay Kumar,

We are sorry to hear this. Your issue is being looked upon by our team and we will share an update with you soon.

Regards,
Team Cinepolis.

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V

Vinay Vijaykumar

from Thane, Maharashtra

May 28, 2017

The issue has not been resolved yet...please do the needful

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Cinepolis India Customer Care's response, Jun 3, 2017

Verified Support

Hi Vinay Vijay Kumar,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Gwalior, Madhya Pradesh, 474011

Website: www.cinepolisindia.com

On 06may2017 I went to watch a movie in fun cinema which is owned by cinepolis India Pvt Ltd. in Gwalior DD mall, I purchased 1 popcorn tub and a friendly combo which includes 2 large coke and 1 popcorn tub for which they charged me vat at different %.5 and 20% respectively
Attaching pics for the reference kindly help me to get my money back and take some serious action against fun cinema.

Jun 16, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 15, 2017

Cinepolis India Customer Care's response Dear Customer (anupmandal),

Thanks for reaching out to us. We would like to inform you that every state has different tax structure for food and beverages, hence, there were different charges of VAT in your bill.

Regards,
Team Cinepolis.

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Address: Gurgaon, Haryana, 201002

Website: Wow. Cinepolisindia. Com

My name is pradeep kumar gupta email [protected]@nic.in and phone no [protected]. I have booked (On 7th may 2017 around 21:13 pm) 3 tickets for cinepolis ghaziabad red cinepolis for 10th may 2017 bahubali 5:35 pm show. The amount rs 426.54 got deducted but i have not received ticket or any email or sms from cinepolis.

I have selected the download ticket option but the ticket didnt got generated on the website or to my email.. Though the amount got deducted. I have dropped an email to their customer care but no one replied.
Pleas help

Pradeep kumar gupta
Email [protected]@nic.in
Phone no [protected]

Jun 9, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

May 02, 2017

Sheikh Tarif Usmani's response He is the one who misbehave with girls and is characterless

Verified Support

May 08, 2017

Cinepolis India Customer Care's response Hi Pradeep Kumar Gupta,

We are sorry to hear this. Our team is looking into your concern and will share an update with you soon.

Regards,
Team Cinepolis.

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S

Sheikh Tarif Usmani

from Kanpur, Uttar Pradesh

May 8, 2017

Prateek a manager of cinwpolis lucknow is one of the mannerless manager i have ever seeen and he dont know how to talk and with manner less character plzzz remove him from his post as soon as possible

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Cinepolis India Customer Care's response, May 8, 2017

Verified Support

Hi Sheikh Tarif Usmani,

Sorry for the inconvenience. Kindly share your contact number at [email protected] so that our team can assist you.

Regards,
Team Cinepolis.

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Address: Patna, Bihar, 800024

Website: www.cinepolis.in

It's so. Imbersing. It's fourth times a. C not working and sound volume is too low.in intermission time light onn and continuously movies play all services are too much poor.. Nothing one else i can say about positive.in there stuff no one else can care about this. He will speak so rude.in there cinepolis sites contact no have not given. I can complain. Patna cinepolis.

Jun 16, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 08, 2017

Cinepolis India Customer Care's response Dear Customer (KRISHNA RAZZZ KOOL),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

May 16, 2017

Cinepolis India Customer Care's response Dear Customer (KRISHNA RAZZZ KOOL),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Gurgaon, Haryana, 122003

Website: www.cinepolisindia.com

I've booked 3 (three) movie ticket for Bahubali 2 for 6st May 10:30 AM in Cross River Mall, show through my Punjab National Bank Debit card i.e Ac XXXXXXXX01222317 Debited with Rs.681.54,[protected]:59:47 thru Debitcard. The money has been credited to the cinepolis merchant but no confirmation from
Cinepolis. No ticket get from your side.

Now, how will i go with my family tommarrow, when i did not get ticket. Kindly refund my money or send ticket immedatly before show time.

Jun 16, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 06, 2017

Cinepolis India Customer Care's response Dear Customer (VKBharwaj),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

May 15, 2017

Cinepolis India Customer Care's response Dear Customer (VKBharwaj),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: 560100

Website: www.cinepolisindia.com

Hi,

I have booked a movie ticket for bahubali-2 in http://www.cinepolisindia.com/ websit on apr, 24, 2017 at 15:08 hours for 7:00pm show through my debit card with paytm gateway of inr 668.72 with transaction id [protected] towards payee paytm mobile solution from my icici bank account on apr, 24, 2017 at 15:08 hours.. The money has been debited from my account but no confirmation from cinepolis and paytm.

Please send me the mail confirmation on these issue, which i can get refund from my icici bank account or else refund the amount to my account.

Please do the needfull

Regards

Name vinodkumar. S
Place: bangalore
Phone: [protected]
E-mail id: [protected]@gmail.com

Jun 6, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 06, 2017

Cinepolis India Customer Care's response Hi Vinod Kumar,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

Regards,
Team Cinepolis.

Verified Support

Aug 14, 2017

Cinepolis India Customer Care's response Hi Vinod Kumar,

We are unable to trace your details using this email ID. Can you please share the email ID that you used to make the transaction so that our team can assist you at the earliest.

Regards,
Team Cinepolis.

Verified Support

Aug 24, 2017

Cinepolis India Customer Care's response Hi Vinod Kumar,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Thane, Maharashtra, 400601

Website: www.cinepolisindia.com

Hi I booked my ticket for 3PM show on 6th May 2017 at Cineolis Viviana Thane. Seat no. N9. Money equal INR 367.18 deducted but ticket not received. I do not even know if ticket is booked or not. Your website does not even provide any customer care no. After seeing a series of similar complaints below it looks lime this is very regular and done on purpose. When you cannot manage online ticket booking why are you trying to do that.

Jun 16, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 05, 2017

Cinepolis India Customer Care's response Dear Customer (abhish89),

Thanks for sharing your concern with us. Please let us know if you have received a confirmation email on your registered email ID. Further, If you have not received the same, we'd request you to please share the following details with us on [protected]@cinepolis.com so that our team can get this checked for you at the earliest.

Email ID:
Contact No:

Regards,
Team Cinepolis.

Verified Support

May 13, 2017

Cinepolis India Customer Care's response Dear Customer (abhish89),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

May 17, 2017

Updated by abhish89 Thanks resolved. But the ticket should be sent immediately once payment is done and not after hours of booking made.

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Address: 560076

Website: cinepolisindia.com

Hi,
Please check your payment gateways. None of them are allowing to complete the payment transaction from Cinepolisindia.com. However, amount is getting deducted from my account.

Cinema: Royal Meenakshi Mall, Bangalore
Date of Show: 5th May 2017, 10.15 am
Movie: Bahubali (Telugu)

Today, I tried to make a purchase through my Citi Bank debit card and the amount is deducted but the site gave me a sorry message that it is not processed. The reference number for this transaction is Ref:[protected] Ref No :- 04MAY1141.
I tried again and this time I used SBI Net Banking and made the purchase. However, same problem. But managed to get the mail using the resend ticket by email.
Please refund the amount deducted from my citi debit card, the reference of which is mentioned above.

Best Regards
Pradeep
[protected]@yahoo.com

Jun 16, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 05, 2017

Cinepolis India Customer Care's response Dear Customer (vspradeep),

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

May 13, 2017

Cinepolis India Customer Care's response Dear Customer (vspradeep),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Ernakulam, Kerala, 682017

Hi, i had booked 4 bhahubali conclusion tickets through the cinepolis application on my phone but have not got any confirmation. The money had been deducted though. Kindly take a look and let me know what is the status as the show is tonight.

Name: abhilash krishnan
Tickets: 4
Theatre: cinepolis centre square mall kochi
Date booked: 29th april
Date of show; 3rd may
Money debited: 680.72 rs
Movie: bhahubali the conclusion
Mail id: [protected]@gmail.com

I dont rem my seat numbers though. Even thought i had booked many tickets through the app, it now says you have not purchases any tickets through this yet. Kindly do the needful to reave the situation

Thanks
Abhilash krishnan

Jun 12, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 04, 2017

Cinepolis India Customer Care's response Dear Customer (Abhykrishnan),

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

May 12, 2017

Cinepolis India Customer Care's response Dear Customer (Abhykrishnan),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Amritsar, Punjab, 143001

I have been through a i'll behavior done by one of security guard present at the parking lot at cinepolis theater in amritsar.
I parked my bullet near the ticket counter and the guard present their stopped me of parking the vehicle their. However after discussing my medical issues i was allowed to park my vehicle. I went to watch the movie after taking the parking slip. However when i came back front tier of my enfield was punctured. When i asked the gurad about the same he said he is not aware who punctured it and even talked very rudely. I and my cousin had to walk at mid night and drag the enfield for almost 3kms.
Is this the way you treat your customers?
Pathetic service ever by cinepolis staff.
Check the pictures attached.
I want you to take an action against the staff and notify about the same to me.

Jun 10, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 02, 2017

Cinepolis India Customer Care's response Hi Sabia Kundra,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Contact number.:
Email ID:
Cinema Name/Adress:

Regards,
Team Cinepolis.

Verified Support

May 10, 2017

Cinepolis India Customer Care's response Hi Sabia Kundra,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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B

Benji

from Arakkonam, Tamil Nadu

May 2, 2017

I tried booking tickets for Smurfs : The lost village yesterday 23/04/2017 at Cinepolis VIP, Kochi and the money got deducted from my account and I dint get my tickets. Help?

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Cinepolis India Customer Care's response, May 3, 2017

Verified Support

Hi Benji,

Sorry for the inconvenience. Kindly share the following information at [email protected] so that our team can assist you

Contact number.:
Email ID:
Transaction ID:
Show Time:

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, May 11, 2017

Verified Support

Hi Benji,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Bangalore, Karnataka, 560100

Hi,
I've booked a movie ticket for Bahubali for 1St May 2:05pm show through my credit card with Paytm gateway of Rs.1635.90. Paytm confirmed the money has been credited to the cinepolis merchant but no confirmation from cinepolis.
When I checked on ticket counter, they said it's not been booked on my name. its been booked by someone. Can you help me on this.
Thanks.
Pandia Rajan
My no.[protected]

Jun 15, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 02, 2017

Cinepolis India Customer Care's response Dear Customer (Tprpandian),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Email ID:
Cinema Name/Adress:
Transaction ID:

Regards,
Team Cinepolis.

Verified Support

May 13, 2017

Cinepolis India Customer Care's response Dear Customer (Tprpandian),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Mumbai City, Maharashtra, 400053

Website: Cinepolisindia.com

I Abhinav Ojha came to see Bahubali movie morning show of 11:55 am at (Cinepolis Andheri fun republic) on 28 April 2017 when I go to box-office the guy there doesn't provide me ticket and reply that the ticket is paper less and ask for my contact number and told that I will get a msg from book my show of my ticket but I got a message from unknown number of my ticket details the message is not from book my show after the movie when I went out from the exit one of your staff meet me and as I am regular from last two to three month i know that staff I ask him what is the problem that I am not getting my printed ticket I went to pvr Cinemax I got printed ticket but from last three time I am receiving msg from unknown number he told me that there is integrity in ticket and manger is to involve in this so he told me to keep his name confedential so take a strict action about it or i to work in a press I will take a action about your property that your manager and staff are doing this thing or else I will report it to entertainment department or central board And I have a sçreenshot with me of the msg received to me but I can't send it to you as there is not a option of attaching the file in your feedbox

Jun 11, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

May 01, 2017

Updated by Abhinav Ojha I Abhinav Ojha came to see Bahubali movie morning show of 11:55 am at (Cinepolis Andheri fun republic) on 28 april 2017 when I go to box-office the guy there doesn't provide me ticket and reply that the ticket is paper less and ask for my contact number and told that I will get a msg from book my show of my ticket but I got a message from unknown number of my ticket details the message is not from book my show after the movie when I went out from the exit one of your staff meet me and as I am regular from last two to three month i know that staff I ask him what is the problem that I am not getting my printed ticket I went to pvr Cinemax I got printed ticket but from last three time I am receiving msg from unknown number he told me that there is integrity in ticket and manger is to involve in this so he told me to keep his name confedential so take a strict action about it or i to work in a press I will take a action about your property that your manager and staff are doing this thing or else I will report it to entertainment department or central board And I have a sçreenshot with me of the msg received to me but I can't send it to you as there is not a option of attaching the file in your feedbox

Verified Support

May 03, 2017

Cinepolis India Customer Care's response Hi Abhinav Ojha,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

May 11, 2017

Cinepolis India Customer Care's response Hi Abhinav Ojha,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Jaipur, Rajasthan, 302018

Website: www.cinepolisindia.com

Hi
I had booked three tickets by my credit card at Cinepolis World Trade Park, Jaipur for Rs 754.36 for bahubali the conclusions for[protected]Monday) 07:45 pm show. The amount got deducted but the ticket was neither booked nor I got any email or sms regarding the ticket confirmation.
So I hereby request you to please assist me asap. I am sharing the details below.
1)Name-Yogita Vaishnav
3)Movie-Bahubali, the conclusion(Hindi)
4)Show date[protected]Monday)
5)Show timing-07:45 pm

Jun 7, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2017

Cinepolis India Customer Care's response Hi Yogita Vaishnav,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Contact number.:
Email ID:
Transaction ID:

Regards,
Team Cinepolis.

Verified Support

May 07, 2017

Cinepolis India Customer Care's response Hi Yogita Vaishnav,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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T

tysonnitin

from Chennai, Tamil Nadu

May 1, 2017

@Cinepolis India Customer Care's

My mobile number is [protected] and email is [protected]@gmail.com

I have recently booked 5 tickets from www.cinepolisindia.com, money successfully deducted from my account, but i have not received any tickets, please help me out.

I was booking today's show in Red Mall (Ghaziabad) 9:00PM.

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Cinepolis India Customer Care's response, May 2, 2017

Verified Support

Dear Customer (tysonnitin),

Sorry for the inconvenience. Kindly share the following information at [email protected] so that our team can assist you

Transaction ID:
Movie Name:

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, May 13, 2017

Verified Support

Dear Customer (tysonnitin),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: 500008

Website: cinepolis mantra mall Hyderabad

Hi
I had booked three tickets at cinepolis mantra mall, hyderabad for rs 501 for bahubali tue conclusions for[protected]Monday) 08:00 pm show. The amount got deducted but the ticket was neither booked nor i got any email or sms regarding the ticket confirmation.
So i hereby request you to please assist me asap. I am sharing tue details below.
1) name-mohd avesh.
2) contact details-[protected].
3) movie-bahubali, the conclusion (Hindi)
4) show date[protected]Monday)
5) show timing-08:00 pm
6) transaction reference-date-29 apr 2017
Withdrawal-501.54
Cheque/ref no[protected]
Narration-[protected]/paytmcinepolisindiap
Value date29 apr 2017.

Jun 7, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2017

Cinepolis India Customer Care's response Hi Mohd Avesh,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Apr 30, 2017

Updated by Mohd Avesh Its really disheartening to know that still my refund request has not been attended.

Verified Support

May 04, 2017

Cinepolis India Customer Care's response Hi Mohd Avesh,

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your email ID [protected]@cinepolis.com so that we may assist you.

Regards,
Team Cinepolis.

Verified Support

May 07, 2017

Cinepolis India Customer Care's response Hi Mohd Avesh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: New Delhi, Delhi, 110085

Website: Cinepolis India

I wrongly booked 4 tickets on 28.04.17 12:35 P.m show instead of date 30.04.17 at 9:00 am for Unity rohini Delhi. I noticed when i took out the print out at 9:05 and immediately highlighted to cinepolis through their facebook, twitter pages and requested them to shift to any time slot available on 30.04.17 as i have donw the booking wrongly for 28.04.17. They keep send the standard reply that it cant be done. If any-one make some mistake and highlight you immediately, at least you must accept that. I only requested to shift the date and give slot as per you but they not bothered to help the customer. I have already paid appro. 1700/- for tickets and not able to see the movie also. Poor customer centricity. Railway also book ticket and allow change if informed well in advance. why you people stick to your policy which is not customer centric.

May 31, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Apr 28, 2017

Updated by sumitk2001 I have watched my last 8-10 movies at Cinepolis only in last 1/1.5 years as I stopped going PVR prashant vihar & M2K Rohini but this experience seems that its only money making business at Cinepolis without considering any customer satisfaction. Giving big Zero rating for this to cinepolis.

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Apr 28, 2017

Cinepolis India Customer Care's response Dear Customer (sumitk2001),

Thanks for sharing your concern with us. Please be assured that we are working on that and will get in touch with you at the earliest to resolve it.

Regards,
Team Cinepolis.

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Address: Krishna, Andhra Pradesh

Website: cinepolisindia.com

I have booked tickets using cinepolis app on my android mobile and I paid through net banking, my money was deducted but I didn't get any booking confirmation, I didn't any information regarding refund of money plz solve this and I got this message after payment
(Thank you for using State Bank Internet Banking. Your Transaction Ref No IGABFCQZW0 for Rs.914.52 on 27-Apr-17 19:04)
My phn no:[protected]
My mail id:nishanth.[protected]@gmail.com
Please respond quickly and I need refund of my money

Jun 6, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2017

Cinepolis India Customer Care's response Dear Customer (Nishanth AN),

Thanks for sharing your concern with us. Please let us know if you have received a confirmation email on your registered email ID. Further, If you have not received the same, we'd request you to please share the following details with us on [protected]@cinepolis.com so that our team can get this checked for you at the earliest.

Transaction ID:
Movie Name:
Show Time:
Cinema Name/Address:

Regards,
Team Cinepolis.

Verified Support

May 06, 2017

Cinepolis India Customer Care's response Dear Customer (Nishanth AN),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Cinepolis India reviews & complaints page 52

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