Cinepolis India Complaints & Reviews

Address: 560076

Website: cinepolisindia.com

Hi,
Please check your payment gateways. None of them are allowing to complete the payment transaction from Cinepolisindia.com. However, amount is getting deducted from my account.

Cinema: Royal Meenakshi Mall, Bangalore
Date of Show: 5th May 2017, 10.15 am
Movie: Bahubali (Telugu)

Today, I tried to make a purchase through my Citi Bank debit card and the amount is deducted but the site gave me a sorry message that it is not processed. The reference number for this transaction is Ref:[protected] Ref No :- 04MAY1141.
I tried again and this time I used SBI Net Banking and made the purchase. However, same problem. But managed to get the mail using the resend ticket by email.
Please refund the amount deducted from my citi debit card, the reference of which is mentioned above.

Best Regards
Pradeep
[protected]@yahoo.com

Jun 16, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 05, 2017

Cinepolis India Customer Care's response Dear Customer (vspradeep),

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

May 13, 2017

Cinepolis India Customer Care's response Dear Customer (vspradeep),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Ernakulam, Kerala, 682017

Hi, i had booked 4 bhahubali conclusion tickets through the cinepolis application on my phone but have not got any confirmation. The money had been deducted though. Kindly take a look and let me know what is the status as the show is tonight.

Name: abhilash krishnan
Tickets: 4
Theatre: cinepolis centre square mall kochi
Date booked: 29th april
Date of show; 3rd may
Money debited: 680.72 rs
Movie: bhahubali the conclusion
Mail id: [protected]@gmail.com

I dont rem my seat numbers though. Even thought i had booked many tickets through the app, it now says you have not purchases any tickets through this yet. Kindly do the needful to reave the situation

Thanks
Abhilash krishnan

Jun 12, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 04, 2017

Cinepolis India Customer Care's response Dear Customer (Abhykrishnan),

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

May 12, 2017

Cinepolis India Customer Care's response Dear Customer (Abhykrishnan),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Amritsar, Punjab, 143001

I have been through a i'll behavior done by one of security guard present at the parking lot at cinepolis theater in amritsar.
I parked my bullet near the ticket counter and the guard present their stopped me of parking the vehicle their. However after discussing my medical issues i was allowed to park my vehicle. I went to watch the movie after taking the parking slip. However when i came back front tier of my enfield was punctured. When i asked the gurad about the same he said he is not aware who punctured it and even talked very rudely. I and my cousin had to walk at mid night and drag the enfield for almost 3kms.
Is this the way you treat your customers?
Pathetic service ever by cinepolis staff.
Check the pictures attached.
I want you to take an action against the staff and notify about the same to me.

+4 photos

Jun 10, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 02, 2017

Cinepolis India Customer Care's response Hi Sabia Kundra,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Contact number.:
Email ID:
Cinema Name/Adress:

Regards,
Team Cinepolis.

Verified Support

May 10, 2017

Cinepolis India Customer Care's response Hi Sabia Kundra,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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B

Benji

from Arakkonam, Tamil Nadu

May 2, 2017

I tried booking tickets for Smurfs : The lost village yesterday 23/04/2017 at Cinepolis VIP, Kochi and the money got deducted from my account and I dint get my tickets. Help?

Reply

Cinepolis India Customer Care's response, May 3, 2017

Verified Support

Hi Benji,

Sorry for the inconvenience. Kindly share the following information at [email protected] so that our team can assist you

Contact number.:
Email ID:
Transaction ID:
Show Time:

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, May 11, 2017

Verified Support

Hi Benji,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Bangalore, Karnataka, 560100

Hi,
I've booked a movie ticket for Bahubali for 1St May 2:05pm show through my credit card with Paytm gateway of Rs.1635.90. Paytm confirmed the money has been credited to the cinepolis merchant but no confirmation from cinepolis.
When I checked on ticket counter, they said it's not been booked on my name. its been booked by someone. Can you help me on this.
Thanks.
Pandia Rajan
My no.[protected]

Jun 15, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 02, 2017

Cinepolis India Customer Care's response Dear Customer (Tprpandian),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Email ID:
Cinema Name/Adress:
Transaction ID:

Regards,
Team Cinepolis.

Verified Support

May 13, 2017

Cinepolis India Customer Care's response Dear Customer (Tprpandian),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Mumbai City, Maharashtra, 400053

Website: Cinepolisindia.com

I Abhinav Ojha came to see Bahubali movie morning show of 11:55 am at (Cinepolis Andheri fun republic) on 28 April 2017 when I go to box-office the guy there doesn't provide me ticket and reply that the ticket is paper less and ask for my contact number and told that I will get a msg from book my show of my ticket but I got a message from unknown number of my ticket details the message is not from book my show after the movie when I went out from the exit one of your staff meet me and as I am regular from last two to three month i know that staff I ask him what is the problem that I am not getting my printed ticket I went to pvr Cinemax I got printed ticket but from last three time I am receiving msg from unknown number he told me that there is integrity in ticket and manger is to involve in this so he told me to keep his name confedential so take a strict action about it or i to work in a press I will take a action about your property that your manager and staff are doing this thing or else I will report it to entertainment department or central board And I have a sçreenshot with me of the msg received to me but I can't send it to you as there is not a option of attaching the file in your feedbox

Jun 11, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

May 01, 2017

Updated by Abhinav Ojha I Abhinav Ojha came to see Bahubali movie morning show of 11:55 am at (Cinepolis Andheri fun republic) on 28 april 2017 when I go to box-office the guy there doesn't provide me ticket and reply that the ticket is paper less and ask for my contact number and told that I will get a msg from book my show of my ticket but I got a message from unknown number of my ticket details the message is not from book my show after the movie when I went out from the exit one of your staff meet me and as I am regular from last two to three month i know that staff I ask him what is the problem that I am not getting my printed ticket I went to pvr Cinemax I got printed ticket but from last three time I am receiving msg from unknown number he told me that there is integrity in ticket and manger is to involve in this so he told me to keep his name confedential so take a strict action about it or i to work in a press I will take a action about your property that your manager and staff are doing this thing or else I will report it to entertainment department or central board And I have a sçreenshot with me of the msg received to me but I can't send it to you as there is not a option of attaching the file in your feedbox

Verified Support

May 03, 2017

Cinepolis India Customer Care's response Hi Abhinav Ojha,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

May 11, 2017

Cinepolis India Customer Care's response Hi Abhinav Ojha,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Jaipur, Rajasthan, 302018

Website: www.cinepolisindia.com

Hi
I had booked three tickets by my credit card at Cinepolis World Trade Park, Jaipur for Rs 754.36 for bahubali the conclusions for[protected]Monday) 07:45 pm show. The amount got deducted but the ticket was neither booked nor I got any email or sms regarding the ticket confirmation.
So I hereby request you to please assist me asap. I am sharing the details below.
1)Name-Yogita Vaishnav
3)Movie-Bahubali, the conclusion(Hindi)
4)Show date[protected]Monday)
5)Show timing-07:45 pm

Jun 7, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2017

Cinepolis India Customer Care's response Hi Yogita Vaishnav,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Contact number.:
Email ID:
Transaction ID:

Regards,
Team Cinepolis.

Verified Support

May 07, 2017

Cinepolis India Customer Care's response Hi Yogita Vaishnav,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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T

tysonnitin

from Chennai, Tamil Nadu

May 1, 2017

@Cinepolis India Customer Care's

My mobile number is [protected] and email is [protected]@gmail.com

I have recently booked 5 tickets from www.cinepolisindia.com, money successfully deducted from my account, but i have not received any tickets, please help me out.

I was booking today's show in Red Mall (Ghaziabad) 9:00PM.

Reply

Cinepolis India Customer Care's response, May 2, 2017

Verified Support

Dear Customer (tysonnitin),

Sorry for the inconvenience. Kindly share the following information at [email protected] so that our team can assist you

Transaction ID:
Movie Name:

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, May 13, 2017

Verified Support

Dear Customer (tysonnitin),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: 500008

Website: cinepolis mantra mall Hyderabad

Hi
I had booked three tickets at cinepolis mantra mall, hyderabad for rs 501 for bahubali tue conclusions for[protected]Monday) 08:00 pm show. The amount got deducted but the ticket was neither booked nor i got any email or sms regarding the ticket confirmation.
So i hereby request you to please assist me asap. I am sharing tue details below.
1) name-mohd avesh.
2) contact details-[protected].
3) movie-bahubali, the conclusion (Hindi)
4) show date[protected]Monday)
5) show timing-08:00 pm
6) transaction reference-date-29 apr 2017
Withdrawal-501.54
Cheque/ref no[protected]
Narration-[protected]/paytmcinepolisindiap
Value date29 apr 2017.

Jun 7, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2017

Cinepolis India Customer Care's response Hi Mohd Avesh,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Apr 30, 2017

Updated by Mohd Avesh Its really disheartening to know that still my refund request has not been attended.

Verified Support

May 04, 2017

Cinepolis India Customer Care's response Hi Mohd Avesh,

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your email ID [protected]@cinepolis.com so that we may assist you.

Regards,
Team Cinepolis.

Verified Support

May 07, 2017

Cinepolis India Customer Care's response Hi Mohd Avesh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: New Delhi, Delhi, 110085

Website: Cinepolis India

I wrongly booked 4 tickets on 28.04.17 12:35 P.m show instead of date 30.04.17 at 9:00 am for Unity rohini Delhi. I noticed when i took out the print out at 9:05 and immediately highlighted to cinepolis through their facebook, twitter pages and requested them to shift to any time slot available on 30.04.17 as i have donw the booking wrongly for 28.04.17. They keep send the standard reply that it cant be done. If any-one make some mistake and highlight you immediately, at least you must accept that. I only requested to shift the date and give slot as per you but they not bothered to help the customer. I have already paid appro. 1700/- for tickets and not able to see the movie also. Poor customer centricity. Railway also book ticket and allow change if informed well in advance. why you people stick to your policy which is not customer centric.

May 31, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Apr 28, 2017

Updated by sumitk2001 I have watched my last 8-10 movies at Cinepolis only in last 1/1.5 years as I stopped going PVR prashant vihar & M2K Rohini but this experience seems that its only money making business at Cinepolis without considering any customer satisfaction. Giving big Zero rating for this to cinepolis.

Verified Support

Apr 28, 2017

Cinepolis India Customer Care's response Dear Customer (sumitk2001),

Thanks for sharing your concern with us. Please be assured that we are working on that and will get in touch with you at the earliest to resolve it.

Regards,
Team Cinepolis.

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Address: Krishna, Andhra Pradesh

Website: cinepolisindia.com

I have booked tickets using cinepolis app on my android mobile and I paid through net banking, my money was deducted but I didn't get any booking confirmation, I didn't any information regarding refund of money plz solve this and I got this message after payment
(Thank you for using State Bank Internet Banking. Your Transaction Ref No IGABFCQZW0 for Rs.914.52 on 27-Apr-17 19:04)
My phn no:[protected]
My mail id:nishanth.[protected]@gmail.com
Please respond quickly and I need refund of my money

Jun 6, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2017

Cinepolis India Customer Care's response Dear Customer (Nishanth AN),

Thanks for sharing your concern with us. Please let us know if you have received a confirmation email on your registered email ID. Further, If you have not received the same, we'd request you to please share the following details with us on [protected]@cinepolis.com so that our team can get this checked for you at the earliest.

Transaction ID:
Movie Name:
Show Time:
Cinema Name/Address:

Regards,
Team Cinepolis.

Verified Support

May 06, 2017

Cinepolis India Customer Care's response Dear Customer (Nishanth AN),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Coimbatore, Tamil Nadu, 641004

Website: www.cinepolisindia.com

Its 27/4/2017, 7.20 pm and the tickets for Bahubali 2 have not even started at cinepolis Coimbatore. This happened the same with kabali. How come a full Theater was booked by a particular individual even when the tickets aren't being issued to the public? When asked about getting tickets the staff over there asked us to get 50 tickets for around 200 rupees each, while the actual rate is 120 rupees. If this isn't internal politics, I don't know what's happening. This should change.

+1 photos

Jun 6, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2017

Cinepolis India Customer Care's response Dear Customer (Nikkilesh),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Contact number.:
Email ID:

Regards,
Team Cinepolis.

Verified Support

May 06, 2017

Cinepolis India Customer Care's response Dear Customer (Nikkilesh),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Ranga Reddy, Andhra Pradesh, 500049

Website: CINEPOLIS INDIA

From many days, I am searching to purchase tickets for Bahubali 2 movie in Cinepolis, Manjeera Mall, Hyderabad.

When I went to theatre and spoke with a Management guy (Chanakya) there, he doesn't have proper response to my questions regarding online ticket process, and tickets sold directly.

He made me wait for so long took my phone number and didn't contacted me. No one is calling manager there . Not sure he is working there or not.

My question is why you didn't put tickets online in Cinepolis, Manjeera Mall, while other Cinepolis theatres in other areas are placing. (Brand value should me maintained right?)

What is the use of maintaining website for not providing proper information on when and how tickets will be given?

I know that most of the tickets went backdoor, but please don't repeat suck kind of cheap stuff and make customers violent.

I have a good impression on CINEPOLIS THEATRES, but due to this incident I lost mine. Not only me all the people who came for purchasing tickets are feeling the same..

Jun 5, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Cinepolis India Customer Care's response Dear Customer (vk sagar),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Contact number.:
Email ID:

Regards,
Team Cinepolis.

Verified Support

May 05, 2017

Cinepolis India Customer Care's response Dear Customer (vk sagar),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Chandigarh, Chandigarh, 160014

Today, "26 april 2017"

I had booked 3 tickets for the movie "baahubali - the conclusion"

My credit card. My credit card was charged for rs. 345 but i did not receive any ticket booking confirmation by sms or by email and not even on the cinepolis website. Please help rectify this issue at the earliest and confirm my booking through ticket confirmation sms and email at the earliest. Or refund the entire amount to my account at the earliest.

Please solve this problem asap.

Jun 5, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Cinepolis India Customer Care's response Hi Shivi Joshi,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Contact number.:
Email ID:
Cinema Name/Adress:
Transaction ID:
Show Time:

Regards,
Team Cinepolis.

Apr 28, 2017

Updated by Shivi joshi Contact number.: [protected]
Email ID: [protected]@gmail.com
Cinema Name/Adress: Cinepolis TDI Mall Jagat 17D, Sector 17, Chandigarh, 160017
Transaction ID:
Order Id: 279266
Show Time: 12:35 PM

email text here - You have used your Debit Card linked to Account XXXXXXXXXX95 for a transaction of INR 345.00 Info.VIN*CINEPOLIS I on[protected]:38:43

I have emailed three times but didn't get any response...

Verified Support

Apr 28, 2017

Cinepolis India Customer Care's response Hi Shivi Joshi,

Thanks for sharing the details with us. Please be assured that we are working on your concern and will get in touch with you at the earliest to resolve it.

Regards,
Team Cinepolis.

Apr 28, 2017

Updated by Shivi joshi Please refund my amount Because I've booked again now...

Verified Support

May 04, 2017

Cinepolis India Customer Care's response Hi Shivi Joshi,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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M

ManjunathaBN

from Bengaluru, Karnataka

Apr 25, 2018

I have booked 10 Ticket on 17/4/2018 for Rangasthalam on 18/4/2018 10:00 pm show, amount deducted from my account but tickets not yet confirmed. Please refund the amount.

Email Id: Manjunatha.[protected]@gmail.com
Amount: 1650/-
Contact no: [protected]
Bank Name: Citi Bank
Card no. : [protected]

Best Regards,
Manjunatha B N

Reply

Cinepolis India Customer Care's response, Apr 26, 2018

Verified Support

Dear Manjunatha B N,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis

V

vdb

from Mumbai, Maharashtra

May 14, 2018

I was trying to book tickets from Cinepolis App yesterday 14/5/2018 at 1.10am, money got deducted but ticket not booked showed connection time out on the app.
No ticket showing in my tickets section. Money not refunded yet.
Cinepolis Viviana Mall, Thane

Email ID:[protected]@gmail.com
Cinema Name/Adress:Cinepolis Viviana Mall, Thane
Transaction ID/RefNo:[protected]
Show Time:7:45

Cinepolis money deducted, but tickets not booked/confirmed - Comment #3096880 - Image #0

Reply

vdb's reply, May 14, 2018

For the film Avengers Infinity Wars

Cinepolis India Customer Care's response, May 16, 2018

Verified Support

Dear Customer (vdb),

Sorry for the inconvenience. Kindly share your contact number at [email protected] with your ticket number ( 29034) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Cinepolis India Customer Care's response, May 26, 2018

Verified Support

Dear Customer (vdb),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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Address: Thane, Maharashtra

Website: www.cinepolisindia.com

Hi,
My name is [removed].
I have purchased 2 tickets for the movie baahubali part2, today[protected] for date[protected] show timing 5.55 pm for viviana mall, thane
I have booked m11, m12 for executive class seats.
I have make the payment rs.734.36 through internet banking from ski bank account.
The amount has been deducted, but i have not get any seat confirmation email or message on my phone.

My phone no is: [removed]

Please help..

Apr 27, 2017

Complaint marked as Resolved

my tickets have been cancelled and I have re-booked the same with book my show

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Cinepolis India Customer Care's response Hi Sonia Nashine,

Thanks for sharing your concern with us. Please let us know if your refund has been initiated. Further, If you have not received the same, we'd request you to please share the following details with us on [protected]@cinepolis.com so that our team can get this checked for you at the earliest.

Email ID:
Transaction ID:
Cinema Name/Adress:

Regards,
Team Cinepolis.

Verified Support

May 05, 2017

Cinepolis India Customer Care's response Hi Sonia Nashine,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: New Delhi, Delhi, 110092

Website: Cinepolis app

I have purchased 1 ticket of the movie 'Baahubali-the conclusion' on[protected].I have booked a ticket for date[protected] at 5:55pm. I used the Cinepolis mobile app to book the ticket. I made the payment by using the UPI as mentioned in the app. I paid 367, 18 rupees. The amount was deducted from account but the no message or Email came to me about the ticket confirmation. I haven't received any message till now about the ticket confirmation.
So, please solve this problem soon and send me the ticked confirmation message
mobile no.-[protected]

+2 photos

Jun 6, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Cinepolis India Customer Care's response Hi Balmiki Verma,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Email ID:
Cinema Name/Adress:
Transaction ID:

Regards,
Team Cinepolis.

Verified Support

May 05, 2017

Cinepolis India Customer Care's response Hi Balmiki Verma,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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A

Aashi29

from Ratlam, Madhya Pradesh

Apr 27, 2017

Staff is very rude and doesn't listen to their costomers

Reply

Cinepolis India Customer Care's response, Apr 28, 2017

Verified Support

Dear Customer (Aashi29),

Sorry for the inconvenience. Kindly share the following information at [email protected] so that our team can assist you

Contact number.:
Email ID:
Cinema Name/Adress:
Show Time:
Movie Name:

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, May 6, 2017

Verified Support

Dear Customer (Aashi29),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: 110093

Website: www.cinepolisindia.com

Hi,
My name is neeraj parashar.
I have purchased 2 tickets for the movie baahubali part2, today[protected] for date[protected] show timing 2.20pm for crm mall sharhdra.
I have booked d25, d26 for executive class seats.
I have make the payment rs.694.36 through internet banking from axis bank account.
The amount has been deducted, but i have not get any seat confirmation email for message on my phone.

My phone no is: +91-[protected]

Please help me.

May 28, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2017

Cinepolis India Customer Care's response Hi Neeraj Parashar,

Thanks for sharing your concern with us. Please let us know if you have received a confirmation email on your registered email ID. Further, If you have not received the same, we'd request you to please share the following details with us on [protected]@cinepolis.com so that our team can get this checked for you at the earliest.

Email ID:
Transaction ID:

Regards,
Team Cinepolis.

Verified Support

Apr 27, 2017

Cinepolis India Customer Care's response Hi Neeraj Parashar,

Thanks for sharing the details with us. Please be assured that we are working on your concern and will get in touch with you at the earliest to resolve it.

Regards,
Team Cinepolis.

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Jun 01, 2017

Cinepolis India Customer Care's response Hi Neeraj Parashar,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Ernakulam, Kerala, 682035

Please note that the movie 'Take Off' @ 7:30 PM on 12th April was cancelled due to the poor quality of the movie print and we were guaranteed a complete refund of the amount. Since I had booked the ticket online, it was told that the amount would be credited to my account within 7 days. However, this has not happened yet.

Hence requesting your help to get this resolved at the earliest.

May 31, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

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Apr 25, 2017

Cinepolis India Customer Care's response Dear Customer (Damu1976),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Contact number.:
Email ID:
Cinema Name/Adress:
Transaction ID:
Movie Name:

Regards,
Team Cinepolis.

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Apr 29, 2017

Cinepolis India Customer Care's response Dear Customer (Damu1976),

Thanks for sharing the details with us. Please be assured that we are working on your concern and will get in touch with you at the earliest to resolve it.

Regards,
Team Cinepolis.

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Jun 01, 2017

Cinepolis India Customer Care's response Dear Customer (Damu1976),

Our team is working on your concern. Further, we would request you to share your registered email ID at [protected]@cinepolis.com by which you have booked your online tickets for the same.

Regards,
Team Cinepolis.

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Jun 22, 2017

Cinepolis India Customer Care's response Dear Customer (Damu1976),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: 641004

Website: www.cinepolisindia.com

I tried booking 3 tickets on April 13, 2017 for movie Kavan in fun cinemas, coimbatore for 14th April 12.20 pm Show. I made the payment through my debit card, but due some technical errors on your server my transaction was showed as failed but I was charged for Rs 411. I did not get any confirmation on my mobile. But it was in my mail and saw it today. Booking Number: 3295101. Please refund the money as soon as possible. I am very much diappointed about this issue.

May 21, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Apr 18, 2017

Updated by divya1807 I tried to make the payment, but due some technical errors on your server my transaction was showed as failed but I was charged for Rs 411. Transaction number is 3813303 for movie kavan in fun cinemas cbe.

Apr 18, 2017

Updated by divya1807 I tried to make the payment, but due some technical errors on your server my transaction was showed as failed but I was charged for Rs 411. Transaction number is 3813303 for movie kavan in fun cinemas cbe.

please transfer the money as soon as possible.. it appears very annoying to the users. Fun Cinema Fun Republic Mall Coimbatore . very poor transaction

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Apr 20, 2017

Cinepolis India Customer Care's response Hi Divya,

Sorry for the inconvenience. We need to check this for you. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Contact number:
Transaction ID:

Regards,
Team Cinepolis.

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Sowmya18

Apr 21, 2017

I booked tickets for Rajkummar movie on 13th April evening 6:00pm for 9:55 show. After making payment through my card the website prompted the message they could not complete the booking after deducting the amount due to some webserver issue. Kindly let me know the way to reimburse the amount deducted.
Kindly let me know the procedure

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Cinepolis India Customer Care's response, Apr 21, 2017

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Dear Customer (Sowmya18),

Sorry for the inconvenience. Kindly share the following information at [email protected] so that our team can assist you

Contact number.:
Email ID:
Cinema Name/Adress:
Transaction ID:

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, Apr 29, 2017

Verified Support

Dear Customer (Sowmya18),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Rangareddy, Andhra Pradesh, 500048

Website: www.cinepolisindia.com

My email Id: [protected]@gmail.com
1st Transaction Id : S98618857
2nd Transaction Id : S98621844
Show Time : 9:40 pm

My Name Janakiram I tried 2 times For ticket My Amount debited From my account 2 times But i didn't get Any ticket conformation
1st 197.18 Rupees And 2nd 197.18 Rupees debited But i dont get any tickets information
plz solve the problem as soon as possible

May 27, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

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Apr 18, 2017

Cinepolis India Customer Care's response Dear Customer (Janakiram0007),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Contact number.:
Cinema Name/Adress:
Movie Name:

Regards,
Team Cinepolis.

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Apr 26, 2017

Cinepolis India Customer Care's response Dear Customer (Janakiram0007),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Rishab zen

from Bengaluru, Karnataka

Apr 18, 2017

Amount debited but ticket not received

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Cinepolis India Customer Care's response, Apr 19, 2017

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Hi Rishab Zen,

Sorry for the inconvenience. Kindly share the following information at [email protected] so that our team can assist you

Contact number.:
Email ID:
Cinema Name/Adress:
Transaction ID:
Show Time:
Movie Name:

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, Apr 27, 2017

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Hi Rishab Zen,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Udham Singh Nagar, Uttarakhand, 263153

This was the first time that i visited the FUN cinemas, rudrapur and that turned out to be my worst ever experience of any cinema, chawla movie hall is much much better than this fun cinema,

I reached the movie hall 20min before the movie time, while waiting at the waiting area of thw hall, all the cinema staff was busy watching IPL match on phone with very high volume,

The gesture of all the staff memebers was like they dont bother about the customer satisfaction

At 9pm (show time) me along with my collegue started moving toward the movie hall, one of the security member watching the ipl match, called me with high volume 'aabhi picture ka time nahi hai aabhi beeth jao'

At 9 15, security guard was talking on phone, and after some time 3 person highly drunked arrived without ticket and talking at very loud voice, making fun of every one.

So, we decided not to watch the movie here in fun cinemas, we will go to [protected]@metropolis, but we waited till the movie starts. It was 9 35 when the movie starts 35 min late without any intimation.

While leaving the cinema at ticket counter i asked for complaint register, the receptionist didnt provies us any thing, they tried to make some excuses.

+1 photos

May 27, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

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Apr 18, 2017

Cinepolis India Customer Care's response Hi Sharvesh Phutela,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Contact number.:
Email ID:

Regards,
Team Cinepolis.

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Apr 26, 2017

Cinepolis India Customer Care's response Hi Sharvesh Phutela,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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shetell

from Coimbatore, Tamil Nadu

Apr 18, 2017

I have booked movie ticket through cinepolis website.but i have not received any confirmation email.for the above, please do the need full.

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Cinepolis India Customer Care's response, Apr 19, 2017

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Dear Customer (shetell),

Sorry for the inconvenience. Kindly share the following information at [email protected] so that our team can assist you

Contact number.:
Email ID:
Cinema Name/Adress:
Show Time:
Movie Name:

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, Apr 27, 2017

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Dear Customer (shetell),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

S

satishs03

from Pune, Maharashtra

Apr 18, 2017

Had book 8 tickets for for Cinepolis westend mall pune through imax mobile APP. Amount debited Rs. 1397.44 on 24th March 2017. but neither booked nor got refund yet.
mobile number [protected].
Satish Sharma

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Cinepolis India Customer Care's response, Apr 19, 2017

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Hi Satish Sharma,

Sorry for the inconvenience. Kindly share the following information at [email protected] so that our team can assist you

Email ID:
Transaction ID:
Show Time:
Movie Name:

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, Apr 27, 2017

Verified Support

Hi Satish Sharma,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Lucknow, Uttar Pradesh, 226001

Hi,
I tried booking 2 tickets today for the movie 'The Baby Boss' @ CINÉPOLIS One awadh center, Lucknow for 16th April 3 PM Show. I tried to pay the payment through sbi maestro debit card. But due some technical errors, my transaction was showed as failed but I was charged for Rs 934.36. I tried booking for seat number k10 & k11 of screen 7. Payment was done on POS [protected] at ticketing_ccavenues_co txn#[protected]

Please initiate the refund as early as possible. Awaiting your response.

May 27, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

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Apr 16, 2017

Cinepolis India Customer Care's response Dear Customer (Royalblood007),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Contact number.:
Email ID:

Regards,
Team Cinepolis.

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Apr 24, 2017

Cinepolis India Customer Care's response Dear Customer (Royalblood007),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Sinduja Madhu

from Bengaluru, Karnataka

Apr 18, 2017

I've booked 2 tickets for the movie Boss Baby for the show on 13th April, 2017 at 1.45pm at meenakshi mall, Bannerghatta Road. The amount is deducted from the account. But I didn't receive any confirmation. Could you please transfer the amount back to me.

There was no customer care number also so that I can call and check my status.

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Cinepolis India Customer Care's response, Apr 19, 2017

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Dear Customer (Sinduja Madhu),

Sorry for the inconvenience. Kindly share the following information at [email protected] so that our team can assist you

Contact number.:
Email ID:
Transaction ID:

Regards,
Team Cinepolis.

R

Rãvî Çhäñdrá Pråkāsh Pràjápãtï

Jun 14, 2018

I have booked today at 8:24 Am 2 tickets of Movie Race3, showtime 9:30 of date 15/06/2018 from www.cinepolisindia.com . After payment by upi sever hangs. A message comes from my bank of deduction. Seat number was S7 & S8. ₹690 deducted from my account. Transaction id is[protected] .Kindly confirm ticket or refund.

Money got deducted without booking tickets - Comment #3128528 - Image #0

Money got deducted without booking tickets - Comment #3128528 - Image #1

Money got deducted without booking tickets - Comment #3128528 - Image #2

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Cinepolis India Customer Care's response, Jun 18, 2018

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Dear Rãvî Çhäñdrá Pråkāsh Pràjápãtï,

Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [email protected] with your ticket number (32955) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Cinepolis India Complaints & Reviews

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Money debited but no ticket confirmation

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Regarding misbehave done by security guard

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Money got deducted without booking tickets

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