Cinepolis India Complaints & Reviews

Today I have booked 3 tickets for Dangal movie for 3 persons using my HDFC Debit card, venue ETA MALL Bangalore, using Cinepolis app, No ticket were generated, I repeated the process again and booked for another 3 tickets, again no ticket was generated, only received an error message, then I proceeded to book the ticket with book my app and got the ticket confirmed.
However HDFC has debited my account both the times and an amount of...

I had visited DLF Saket on 15.01.2017 and booked 2 tickets from the counter for the 3pm show of La La Land. The payment was made through Paytm. The counter executive informed me that the transaction had failed. The transaction Id was [protected] for Rs 700/-.

So, the executive asked me to make the transaction again for Rs 700/-. The next transaction was successful id was [protected].

On contacting Paytm, they...

I had booked my tickets directly via Cinepolis ETA, however the transaction failed message came but I saw a debit of Rs. 1314.52 in my PAYTM wallet. I again went to the Cinepolis site and booked the same tickets via PayTM which were successful. Thus it is 100% sure that those tickets were not booked seats [L10, L11, L12, L13], date - 1/Jan, 6:30 PM show, Bangalore Cinepolis - ETA

The transaction details are:
Cinepolis...

Tried to book ticket through their main (www.cinepolisindia.com) website on 8th January, after completion of transaction I received message that only registered customer can book.
I checked and found that my credit card was bill for that transaction and since then I have not received any feedback on when it will get refunded.

I have mailed them about the issue but no reply.

Please let me know what is the...

Hi,
i did transaction from cinepolisindia site for 2 tickets on 13 jan 2017 for the movie xxx return of xander cage, for which when doing online transaction in cinepolisindia site my money is be deducted from my bank account but cinepolis gave me information that your transaction has failed .i attached transaction reference number for that transaction which is provide by my bank, please find the attached image for transaction reference,...

I have tried booking the tickets, But money has been deducted, ticket not been issued. Done several followup, but no body responding or haven recived money yet. One of the irresponsible/worst company seen in Bangalore.
My Transaction details are mentioned below.
CUSTOMER NAME:Neelakantha Hegde
MOVIE NAME:Sundaranga Jana
BOOKING DATE:24-Dec-2016
SHOW DATE & TIME:9:45 & 24-Dec-2016
NO OF TICKETS:3...

Yesterday i.e.,[protected]. We had gone to Khaidi150 movie in ALPHA ONE MALL, Ahmedabad. The show has to start at 7:30 PM, But it is delayed by half an hour due to various issues. Firstly the projection operator didn't know what picture has to be projected. He started projecting "PASSENGERS 3D" movie instead of Khaidi. Later after 10min of projection, he stopped with the shouts of people. Later he started khaidi film. But the entire projection...

To whom so it may concern

This is to inform you that I Mr Robin Dass went to watch Movie with my family and for the first time i went to Cinepolis Seasons Mall Magarpatta city Pune .

1. You don't have proper Facilities.
2. Your managers and supervisors are not present were there is problem.
3. There is not enough staff in ticket counter. Where people need to stand in long line dispite having...

I have booked 3 tickets for movie show on 25th Dec. at 7:10 pm at Cinepolis (Grand Venice, Greater Noida) Movie-Dangal.

Cinepolis India Private L Order #35683

Paytm wallet Order ID: [protected]

Money got deducted but tickets have not been issued. I paid money via Paytm.

I went to Cinepolis (Grand Venice, Greater Noida) the very day but they couldnt resolve!

I have...

Booked 4 tickets of 01.01.17 9.15 show at WTP JAIPUR. HIGHLY surprised that AC was not at all working. We always go there to watch movies but It was horrible experience this time.
Ticket rates are almost 1.5 times than other halls, but we pay it for the convenience. My father is an asthmatic patient and he was ready to see movie after a long time, but it was very painful for him.
Will never think of Cinepolis again....

I am complaining you that on[protected] I booked bus ticket which was by your website. As money deducted from my account but I didn't receive any ticket.
I want to get back my money as soon as possible.
I have not received any confirmation of ticket from them. My phone number which was given at the time of booking is [protected]. Kindly do the needful in this regard. At the time of last step entry in on line booking, suddenly...

On 31-Dec-16, I had bought 7 tickets (Sr. No. 003755 to 003761)for 2240 hrs show at Cinepolis, Andheri. Initially I was asked to pay in cash informing me that the net is down but subsequently the person manning the counter accepted for credit card payment after consulting someone. I was given tickets printed with price of Rs. 400/- each totalling to Rs. 2800/- for all 7 tickets. But while swiping at POI I was charged total of Rs. 3, 200/-....

Hello, i made a pay tm transaction of amount rs. 357.26 to purchase two tickets for the movie at cineplois ccpl mall hyderabad
Through http://www.cinepolisindia.com/, though the transaction was sucessfull
And money was cut, the website showed that there was an error and that i have
Not been charged though the amount was cut from my account and transaction
Was successful from my end. At the end the tickets were...

I have booked for 29th Dec.' 2016 at 13:30 show, seat nos. H1, H2, H3, H4 from Cinepolis, CRM Mall Shahdara at 22:36:35 p.m on 28th December' 2016. The amount of Rs. 988.72 got deducted from my account(credit card), but booked tickets were not generated or sent by email. I again checked through cinepolis website, the seats were still available. I again initiated the purchase after a while; this time I got the tickets online and the amount...

Sir/Mam, I am going to take it very serious.While i am trying to book tickets online through cinepolis website at cinepolis manjeera mall, kukatpally, hyderabad on 10 december 2016.the money were debited but tickets are not successful.I tried twice and both the times same thing has happened.Once through paytm and once through your website through debit card.On 10 december 2016 evening Mobile:[protected], Email:systems.[protected]@gmail.com.Refund...

Dear sir i made a payment on 23/12/2016 at 11:41 AM THROUGH paytm payment mode but i hav'nt received any ticket from your side plz give my money back MY NAME IS "BABPREET SINGH" My mobile no. Is [protected] and my email id is [protected]@gmail.com and when I reached cinepolis theybsaid that there is no entry named with the same so i am very harrased and i have to pay again to get ticket plz refund my money...

Hi team,

My name is gaurav dwivedi i have booked (On 20th dec2016) 4 tickets for cinepolis bangalore meenalshi mall for sunday 2:30 pm show 25th december 2016 for daangal. The amount got deducted but i have not received ticket or any email from cinepolis.

I have selected the download ticket option but the ticket didnt got generated on the website or to my email.. Though the amount got deducted. I have dropped...

I had booked two tickets for a movie (Moana) playing at cinepolis Seasons mall, Hadapsar, Pune, on 15-DEC-2016 through paytm. Rupees 591 was deducted but the booking failed and tickets were not generated. I am requesting for a refund of my money. The transaction number is S53942510.

Complaint: money deducted but booking failed and no refund done
Transaction number: S53942510
Paytm Order Number: [protected]br...

We had gone for a movie last evening and had ordered 2 coffees, 1 paneer tikka sandwich and 1 cine fries. However, not happy at all with the service provided therein:

1) They do not serve customers in order, customers were being entertained even though they were jumping the queue
2) Our order took more than 35 minutes to get served and was served only after I reminded them by walking to the counter in the middle of the...

Hello

I am always booking tickets from cinepolisindia but this is first time my transction got failure but money got deducted. I have booked tickets from http://www.cinepolisindia.com site using Paytm payment mode on 9th december for Befire Movie(3:30 PM IST) for WTP Cinepolis and booking got cancelled but amount got deducted from my Paytm wallet. I thought this is mistake from PayTm end so I raised a ticket from Paytm care...