Cinepolis India Complaints & Reviews

I had booked tickets for katru veliyidai for april 9th 2017 4:10 p.m show in royal meenakhsi mall bangalore.. ticket amount has been deducted from bank account but no tickets issued.. please refund my money as soon as possible. its a very common problem of cinepolis online booking... no response from customer care mostly.. very dissapointing.

txn:[protected]
amt : rs. 835.89

regards
harshitha
email:[protected]@gmail.com

May 15, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2017

Cinepolis India Customer Care's response Dear Customer (harshithags)

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Apr 07, 2017

Updated by harshithags my contact number is [protected]

Verified Support

Apr 09, 2017

Cinepolis India Customer Care's response Dear Customer (harshithags)

Thanks for sharing your contact number with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

Regards,
Team Cinepolis.

Verified Support

Apr 13, 2017

Cinepolis India Customer Care's response Dear Customer (harshithags)

We hope this concern has been addressed. Please connect with us again on [protected]@cinepolis.com in case you require any further assistance.

Regards,
Team Cinepolis.

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Address: Coimbatore, Tamil Nadu

Website: CINEPOLIS

I am siivakumar, and booked ticket for kaatru veliyidai, show timings on 9th sunday 11.00am thro' online using my debit card. I have received the message in the screen, "we are very sorry, but there has been a problem between the webserver and the cinema you have been charged. You can ring the helpline to get your money refunded". But there is no response in helpline,
Now i start booking once again, still i received the same message on screen that the ticket is not booked. After a while, when i was reading m mails i come to know that the ticket is booked twice for kaatru veliyidai. Now i want to cancel the 4 tickets which is booked later. Please cancel the tickets and do refund the amount in my account or in direct.thanks/regards sivakumar.k [protected]

+3 photos

May 18, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

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Apr 07, 2017

Cinepolis India Customer Care's response Dear Customer (RISHIsiva),

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

Apr 15, 2017

Cinepolis India Customer Care's response Dear Customer (RISHIsiva),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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I had booked tickets for KAATRU VELIYIDAI in fun cinemas, coimbatore for april 9th, 1.30pm.The money has been deducted but the ticket booking has been failed nor any information regarding the booking has been given.As i read the above complaints, its a very common issue and happens very frequently which should be taken care of.And many too complain that their money has not been returned back.Hope i get my tickets or my money back.Too many issues in the movie booking site.

May 15, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2017

Cinepolis India Customer Care's response Hi Harsha Pradhaa Ramamurthy,

Sorry for the inconvenience. This is to inform you that your concern has been noted and will be escalated to our team. Kindly share your contact details and Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

Apr 14, 2017

Cinepolis India Customer Care's response Harsha Pradhaa Ramamurthy,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Chandigarh, Punjab, 160014

I booked the tickets for movie 'trapped' on 21st march 2017 via paytm wallet. I booked it for cinepolis sector 17 chandigarh evening show around 7 pm. I didnot recieved the tickets and money was deducted from my wallet. My transaction order was 46772. I cant find here any options to upload the picture of transaction. Whenever i click the add imahe option, it opens only the camera and not the gallery. Please improve your website for easier customer access and please refund my money as soon as possible.

May 15, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2017

Cinepolis India Customer Care's response Hi Komal Dawra,

Sorry for the inconvenience. This is to inform you that your concern has been noted and will be escalated to our team. Kindly share your contact details and your email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

Apr 14, 2017

Cinepolis India Customer Care's response Hi Komal Dawra,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Thane, Maharashtra

Website: cinepolis India

I have booked 2 tickets for the movie The Boss Baby on 1st april @10:40am for cinepolis highstreet mall thane.I could'nt get the msg of booking or mail regarding that but the money is deducted through bank.
The thansaction id is[protected].
when it will be refunded?
please send me reply immediately on [protected]@gmail.com.
please check n do the needful.

May 15, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2017

Cinepolis India Customer Care's response Dear Customer (s padhye),

Sorry for the inconvenience. This is to inform you that your concern has been noted and will be escalated to our team. Kindly share your contact details at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

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Apr 14, 2017

Cinepolis India Customer Care's response Dear Customer (s padhye),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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R

Raunak Khadilkar

from Mumbai, Maharashtra

Apr 3, 2017

I just booked 2 ticket for tomorrows show at 3.50pm for badrinath ki dulhaniya at cinepolis VIP, viviana mall, thane, maharashtra.
i chose two seats for which my money got deducted from my account but no email
or sms confirmation of seats i got. kindly return my money or give me my tickets.

Reply

Cinepolis India Customer Care's response, Apr 5, 2017

Verified Support

Hi Raunak Khadilkar,

Sorry for the inconvenience. This is to inform you that your concern has been noted and will be escalated to our team. Kindly share your contact details and your email ID at [email protected] so that our team can assist you.

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, Apr 14, 2017

Verified Support

Hi Raunak Khadilkar,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

K

kaushik hegde

from Pune, Maharashtra

Apr 3, 2017

Hi,
I kaushik hegde. came down to cinemapolis around 11:30 to watch a movie "Lego-Batman" Audi-11, seat no: Q 9/10 11. Lost my wallet around that time.. can you please check out and revert back to me Mobile:+91 [protected]

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Cinepolis India Customer Care's response, Apr 5, 2017

Verified Support

Hi Kaushik Hegde,

Sorry for the inconvenience. This is to inform you that your concern has been noted and will be escalated to our team. Kindly share your email ID along with cinema address at [email protected] so that our team can assist you.

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, Apr 14, 2017

Verified Support

Hi Kaushik Hegde,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Ranchi, Jharkhand, 834009

Website: Cinepolis

I purchased 3 movie tickets for Badrinath ki dulhaniya on 26 th March 2017.Although the transaction of Rs 1200 was successful through my Paytm wallet, no tickets could be issued. My transaction id was [protected]. My mobile registered with the Paytm ac is [protected].I am submitting the confimation recieved from my Paytm ac as under ..Paid Rs.1200.00 to Cinepolis India Private L at 1:18 PM. Wallet txn ID:[protected] Avail. Bal:Rs.1569.0
Kindly refund the money and oblige

May 15, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2017

Cinepolis India Customer Care's response Dear Customer (Narendrasingh6),

Sorry for the inconvenience. This is to inform you that your concern has been noted and will be escalated to our team. Kindly share your email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

Apr 14, 2017

Cinepolis India Customer Care's response Dear Customer (Narendrasingh6),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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A

akalam

from Delhi, Delhi

Mar 31, 2017

HI,

I have tried booking a ticket from the cinepolis site using paytm.I had the money deduced but ticket booking failed.
The money is yet to be refunded.
Attaching screen shot and communication mail with paytm and also the screenshot of failure message

Please kindly do the needful

Non issue of movie tickets - Comment #2692017 - Image #0

Non issue of movie tickets - Comment #2692017 - Image #1

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Cinepolis India Customer Care's response, Apr 8, 2017

Verified Support

Dear Customer (akalam),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] so that our team can assist you.

Regards,
Team Cinepolis.

K

kaushik hegde

from Pune, Maharashtra

Apr 3, 2017

Hi,
I kaushik hegde. came down to cinemapolis around 11:30 to watch a movie "Lego-Batman" Audi-11, seat no: Q 9/10 11. Lost my wallet around that time.. can you please check out and revert back to me Mobile:+91 [protected]

Reply

Cinepolis India Customer Care's response, Apr 5, 2017

Verified Support

Hi Kaushik Hegde,

Sorry for the inconvenience. This is to inform you that your concern has been noted and will be escalated to our team. Kindly share your email ID along with cinema address at [email protected] so that our team can assist you.

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, Apr 14, 2017

Verified Support

Hi Kaushik Hegde,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Bangalore, Karnataka, 560076

Website: www.cinepolisindia.com

Hi Sir,

I tried 3 times to book movie ticket on site http://www.cinepolisindia.com/ on 24th March for Movie 'Badrinath Ki Dulhania' for cinema hall 'Royal Minaxi mall Cinema' for show time 1:20 PM on 26th March with email ID [protected]@gmail.com and mobile number [protected], resulting in 2 times deduction of Rs 968.72 from my ICICI bank account and one time deduction of Rs 1068.72 from my paytm account of mobile number [protected].

The final message was "sorry payment is not successful and I didn't get any ticket all 3 times. Could you please look into is and arrange to refund all 3 time deductions.

I sent them couple of email yesterday and today and don't see any reply or acknowledgement of email.

Thanks,
Prakash Chand Patodia

May 15, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2017

Cinepolis India Customer Care's response Dear Customer (pcpatodia),

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinepolis.

Verified Support

Apr 13, 2017

Cinepolis India Customer Care's response Dear Customer (pcpatodia),

Our team got in touch with you earlier and your concern has already been forwarded for processing a refund. Please feel free to get in touch with us again on [protected]@cinepolis.com in case you require further assistance.

Regards,
Team Cinepolis.

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Address: Kolkata, West Bengal, 700078

Website: www.cinepolis.com

I booked 5 tickets for a movie at cinepolis acropolis mall kolkata through www.cinepolis.com/india...but received no booking id in e mail or mobile, but amount was debited from my account...when we went there they said no tickets were booked by my name so we had to purchase the tickets again across the counter...they promised that the money would be refunded within 7 days but not yet received it.transaction details are given below:

A)date of purchase:21.03.17
B)ticket for badrinath ki dulhania at 1:50pm on 22nd march.
C)ref no:[protected]
D)price of the tickets RS.585.90.

I REQUEST TO REFUND MY AMOUNT AS SAID IN MY ACCOUNT...

May 23, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2017

Cinepolis India Customer Care's response Dear Customer (65th lover),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

Apr 17, 2017

Cinepolis India Customer Care's response Dear Customer (65th lover),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Ernakulam, Kerala, 682035

Website: CINEPOLIS

Dear sir,

Today i wanted to book a ticket for viewing a cinema in cinepolis vip for viewing c/o saairabanu i wanted to book the ticket online. I tried twice by paying the amount for rs 273 ticket cost. The amount is debited to my account but the ticket is not generated. One transaction is inb/[protected]/cc avenue.com/charge/tick, for the transaction therei is no transaction no it is written as cc avenue.com/charge.

Kindly refund me the amount.

Regards

N rajaram

May 18, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2017

Cinepolis India Customer Care's response Hi MR. Rajaram,

Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

Apr 16, 2017

Cinepolis India Customer Care's response Hi MR. Rajaram,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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P

Preeti Ankit Singal

from Delhi, Delhi

Mar 29, 2017

Sir
It is to inform u that ur staff at cinepolis rohini are not capable enough to handle ticketing department.They sound illetrate.kindly check it out.
I am never able to book vip seats at this place.it is always booked even online shows always booked.kindly look into the matter.

Reply

Cinepolis India Customer Care's response, Apr 8, 2017

Verified Support

Hi Preeti Ankit Singal,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] so that our team can assist you.

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, Apr 16, 2017

Verified Support

Hi Preeti Ankit Singal,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Vadodara, Gujarat, 390002

I bought a friends combo worth Rs 375 as the bulletin board suggested. Consisted if 2 large coke and a popcorn.

we ended up paying 475.

they said with 15% tax.

tax is hardly 57 Rs? i ve pics of the board and bill.

what nonsense and the service ppl here are of no help. they said we also dont know.

Person who attended me was Afroz Shaikh.

Timr :4:24 pm.
Today
Vadodara.

[protected]@gmail.com

revert back with a soloution soon.

May 19, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2017

Cinepolis India Customer Care's response Hi Sana Saiyed,

Sorry for the inconvenience. Kindly share your contact number and Cinema address at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

Apr 16, 2017

Cinepolis India Customer Care's response Hi Sana Saiyed,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Patna, Bihar, 800013

We have planned to watch Badri ki Dulhaniya today @cinepolis Patna in Audi 2. We have booked 8 seats R1-2 & Q1-6.
Our showtime was 6:05pm. We reached there by time and occupied our seats ... After waiting for an hour almost we came to know that the movie has been cancelled and Cinepolis team is refunding our ticket amount. We have spent Rs.2276 (entertainment tax inclusive) for 8 seats but got only Rs.2000 for the same.

It is clear that we have not cancelled the ticket for our convenience then why we should face such losses of Time, money and etc.

We have also spent Rs.1200/ in buying popcorn and cold drinks.it is also a waste.

Kindly refund my amount of Rs 1476/- asap.

May 20, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2017

Cinepolis India Customer Care's response Hi Satyanshu Pandey,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

Apr 16, 2017

Cinepolis India Customer Care's response Hi Satyanshu Pandey,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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D

Dalon Lobo

from Tumkur, Karnataka

Mar 21, 2017

I'm watching Logan movie and the screen turned blue after interval. Its wasting my valuable time, it's almost 30 min now and still screen is not fixed. It ruined my movie experience, we pay for movie, we don't watch it for free . Time and money both are valuable

Reply

Cinepolis India Customer Care's response, Apr 8, 2017

Verified Support

Hi Dalon Lobo,

Sorry for the inconvenience. Kindly share the following information at [email protected] so that our team can assist you

Contact number.:
Email ID:
Theater Name/Adress:
Show Time:

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, Apr 16, 2017

Verified Support

Hi Dalon Lobo,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: Ernakulam, Kerala, 682016

Website: cinepolis

I have been charged twice for Ghazi attack in kochi vip for the 10.30 show. I had booked it online in the morning but did not receive a ticket. I told them at the counter and they said they have not received any payment. So they made me take the ticket again. When i contacted my bank they said the earlier payment was successful. I have been charged rs 270.18 in the morning and again Rs 240 over the counter. Kindly refund my first amount. My name is Shalini Vinod and email id is [protected]@gmail.com

Cinepolis India customer support has been notified about the posted complaint.

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Address: 641062

Website: Cenipolis

I have booked a ticket at cenipolis in funrepublic mall in coimbatore.

I have booked 2 tickets for singam 3 movie for 7pm show for
[protected]. at
1.15pm. the ceat numbers are D1 and D2. i made a payment through
netbanking and
my balance gets reduced for ticket booking, my tickets are not booked as
per your
website. Kindly check and state me as soon as possible. This could me very
urgency.

Contact name = velu
Phone number = [protected]

Cinepolis India customer support has been notified about the posted complaint.

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V

velu.samy01

from Coimbatore, Tamil Nadu

Feb 25, 2017

I have received a call from [protected] saying he is from cenipolis and asking details for refunding, and he conveyed me that right now he was able to transfer only through debitcard or credit card, so i telled my debit card number, he said me that having issue in transaction and asked my passwords, dateof birth and all detail and stated me to change password in 5 min, so i gived all my details, at the end of call i received two message that each 1000rs debited from my account. i want my money.

After a 10 min later received a call from another one guy from [protected] cenipolis and asked the same all details. during that call he said he will only transfer 300 only.

i want my money back. kindly help me in this regard.

I dont know how such a confidential matter goes to unwanted person, or cenipolis itselt debited unwantedly from my account. i want a proper explanation in reply mail only.

Because i dont know who is calling and whom to believe. Kindly reply to mymail. i am very much disappointed. if my issue couldnt solved within today i am going to file a case towards cenipolis.

Reply to mail id: velu.[protected]@gmail.com

Thanks and regards,
P.velu
velu.[protected]@gmail.com
Coimbatore -

Reply

S

SAMEET GAWAND

from Mumbai, Maharashtra

Mar 17, 2017

Hi please resolve my complaint
i made a payment of 1350 RS twice for booking of 1:45 show dated 12th of march at cinnepolis vip and it failed but the payment was deducted twice from my card that is 1350 +1350=2700 total deducted
please arrange a refund or revert it to my account
please help me to solve this issue

Reply

Cinepolis India Customer Care's response, Apr 8, 2017

Verified Support

Hi Sameet Gawand,

Sorry for the inconvenience. Kindly share the following information at [email protected] so that our team can assist you

Contact number.:
Email ID:
Transaction ID:
Show Time:
Movie Name:

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, Apr 16, 2017

Verified Support

Hi Sameet Gawand,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

S

Sucharita Tunga

from Mumbai, Maharashtra

May 3, 2018

Hi..I need an immediate resolution against the following issue. Please consider.
I made a payment of Rs. 1130/- towards booking of the movie "Avengers - Infinity war", 2 tickets in 4Dx. But I haven't received any booking confirmation as yet. Show time is 11:30 pm, dated 4th May, Friday at Cinepolis, Viviana mall, Thane west.
I just realized that neither a confirmation email nor a message intimation being sent to my registered email id and mobile number though the amount has been deducted from my Card. Could this be solved before time to avoid any further disappointments ??

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Cinepolis India Customer Care's response, May 5, 2018

Verified Support

Dear Sucharita Tunga,

Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (28031) in the subject line so that our team can assist you

Contact number.:
Email ID:
Transaction ID:

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, May 13, 2018

Verified Support

Dear Sucharita Tunga,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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Address: Bangalore, Karnataka, 560023

Last night i visit cinepolicy eta mall, bangalore, to watch a movie, i was really disappointed the way the management treated me, especially the food department, i ordered chicken momo's which turned out to be very bad, to which i asked the supervisor regarding the same and his response was 'this is how it comes' with a rude attitude and there was no manager in the floor, and the floor manager never town out even thought there were lot of arguments. I would ask you to take strict action on the supervisor as well as the manager, yesterday was the last time i would be visiting the mall and i would never refer anyone to visit this place, even the auditorium was not maintained well, i would want you to take strict action.

Thank you& regards
Abhishek m

+2 photos

Cinepolis India customer support has been notified about the posted complaint.

Feb 22, 2017

Updated by Abhishek Km Last night I visit Cinepolicy ETA Mall, Bangalore, to watch a movie, I was really disappointed the way the management treated me, especially the food department, I ordered chicken momo's which turned out to be very bad, to which I asked the supervisor regarding the same and his response was 'this is how it comes' with a rude attitude and there was no manager in the floor, and the floor manager never town out even thought there were lot of arguments. I would ask you to take strict action on the supervisor as well as the manager, yesterday was the last time I would be visiting the mall and I would never refer anyone to visit this place, even the auditorium was not maintained well, I would want you to take strict action.

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R

Ratish Kedia

from Rahuri, Maharashtra

Mar 21, 2017

I had purchased a veg pasta, he was making my pasta using the same glove which he was using to make non veg pasta. He was making non veg pasta he put chicken into the pasta and with the same glove he started making veg pasta. Please look into the issue. Seeing this I cancelled the order. Would request to look into the issue.

Reply

Cinepolis India Customer Care's response, Apr 8, 2017

Verified Support

Hi Ratish Kedia,

Sorry for the inconvenience. Kindly share the following information at [email protected] so that our team can assist you

Contact number.:
Email ID:
Cinema Name/Adress:

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, Apr 16, 2017

Verified Support

Hi Ratish Kedia,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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Address: 400610

I and my mother (age 75) had gone for a movie Jollly LLB at Cinepolis Viviana mall Audi (4) for the 10:00am show.
I was shocked to see that the lights were not switched on in the movie hall when people were entering to watch the movie. My seating was in M row and I had a tough time taking my mother up stairs in the dark.
When interval happened again the lights were not switched on in the movie hall and people were going and...

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Address: 411028

Website: www.cinepolisindia.com

Hi Team,

I have booked ticket on 16th Feb with my paytm wallet, payment deducted but transection failed then again I used my ICICI debit card to book the ticket & got confirmation mail (see trail mail).

Below the paytm transection details.

You have made a payment of Rs. 207.18 at Cinepolis India Private L for Order Id 44374. Contact paytm.com/care for any issues.

Below the ICICI transection details.

Dear Customer, You have made a Debit Card purchase of INR207.18 on 16 Feb. Info.VIN*CINEPOLIS I. Your Net Available Balance is INR XXX

I have mailed to [protected]@cinepolis.com on 16 Feb itself and i got no response yet.

Please help me get this money (207.18 + 207.18) back from Cinepolis.
Please help me get this refund from

Cinepolis India customer support has been notified about the posted complaint.

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W

Waseem Hashmi

from Hyderabad, Telangana

Feb 27, 2017

This is a bad experience what i faced with your employee Naveen He is supervising on the floor and he is thingking that he is supervisor to public take take it as a high intension complaint and take a action after verfing

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Antony2255

from Madurai, Tamil Nadu

Mar 8, 2017

My credit card was debited payment of Rs 506 on Feb 25th 2017 and ticket was not generated.. the transaction was failed as displayed in the landing page after payment was done.. No reply from them despite several emails i sent to: [protected]@cinepolis.com

Regards,
Gopi

Money deducted on failed transaction twice - Comment #2675697 - Image #0

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Address: Mumbai City, Maharashtra, 400092

Website: Cineplolis

Hi

Below tickets(attached) I have booked on Last Friday from bookmyshow and the Show was to be on Sunday.
Without any prior information the show was cancelled and there is no mail or message confirmation from Cinepolis or even from bookmyshow.

When we reached the show Cinepolis issued us tickets for the same show, they also not aware that the show is cancelled, we went to the Auditorium but any screening was going on.

Then we contacted the Help desk they said that we have cancelled this show and asked to adjust in another show with the different seats which we haven't booked.
Or else they gave option to Refund the money.

This was not acceptable.

Also this is not the first incident, earlier RAT was found which literally falled on us from up.

Please look into this issue

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Address: Lucknow, Uttar Pradesh, 226025

Website: CINEPOLIS INDIA

I booked 2 ticket for picture jolly llb 2 at fun cinema Lucknow at 17.00 show time. The amount deducted from my account but SMS or ticket booking confirmation. please refund my amount or contact me at my mobile [protected] .my mail address is [protected]@gmail.com.

Ashok Agrawal
306, ICON apt, behind Patel Dental College,
Raibareily Road, Vrindavan Yozna,
Lucknow

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Gopu Sukesh Reddy

from Hyderabad, Telangana

Feb 22, 2017

I made a booking in cine polis mantra mall attapur.. after payments processed i got some thing is wrong and amount has be dedcuted by my card and seats are also blocked
My num [protected]
Sukeshreddy4.[protected]@gmail.com

Amount debited please refund - Comment #2665710 - Image #0

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Address: 560076

Website: www.cinepolisindia.com

Hi,

I have made payment thrice of about 3600.. And all the 3 times, the amount got deducted but i dint get the ticket confirmation.

Now what should i do.. Also there is no contact number to call up... I dont know what kind of sick company this is...

I want my money back or i'll file a police complaint...

Why cant they put customer care number on their website for people to call up...

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Address: Pune, Maharashtra

Website: ttp://www.cinepolisindia.com

Online tickets for 18th feb 2017 for 4.10 show at cinepolis seasons mall magarpatta pune .we have book two tickets make the payment all the payment done and Rs 394 deducted from our bank but same has been cancel from cinepolis and we have not receive any refund of the same.we try calling at your customer care no also but no one is answering the call.Further the person incharge of cineplois at seasons mall behaved badly with us.We want the refund of our money.We have attached the screen short of payment massage received from the bank. further booking details are as under:

Name of card holder Pooja M Wadhwani
Mobile no : [protected]

it is a such a bad experience with cinepolis pune and may be its frauduent activities running by relevant cinepolis outlay

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Cinepolis India Complaints & Reviews

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Cinepolis India reviews & complaints page 53

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