Cinepolis India Complaints & Reviews

Hi team,
I tried booking 2 tickets yesterday for the movie 'The Baby Boss' @ CINÉPOLIS Royal Meenakshi Maii, Bangalore for 13th April 1.45PM Show. I tried to pay the payment through net banking. But due some technical errors, my transaction was showed as failed but I was charged for Rs 534.36. I tried booking for seat number P11 & P12. Transaction reference No :885536

Please initiate the refund as early as possible. Awaiting your response.

Hi,
Dated April 15, 2017

Cinema Hall : Cinepolis Centr Square Mall Kochi
Show time and Date : 4pm, 16.04.2017

Kindly refer the booking ID 3946662, which is a duplicated booking, as your web site shown that my initial transaction with id 3946596 was failed, and my credit card got debited. Later I received your mail with booking confirmation for initial booking (ie, 3946596) as confirmed.
So kindly do needful to cancel the second booking with id 3946662 and refund my payment to my card.
My contact number is +[protected]
My Mail Id : [protected]@gmail.com

Thanks and regards.

I made a payment via debit card for booking 4 tickets of Fast and the furious 8 at fun nsq mall pitampura

Yesterday after making a payment on your website I received a message that payment has been deducted but there was a problem between the site and server regarding the booking and I was asked to contact for further details.

Please help me with the same asap.

Hi, This is Sujay shetty, booked ticket for fast and furious 8 for Viviana cinepolis thane on 14th april, friday 4.45 pm show through' online axis credit card. I got a failed transaction message on cinepolis website "we are very sorry, but there has been a problem between the webserver and the cinema you have been charged. You can ring the helpline to get your money refunded". Tried calling on few numbers on website but there is no response from the helpline also, hence I decided to book tickets at a different theatre in Thane at inox, but later When I checked my email I had got booking confirmation from cinepolis that my tickets have got booked . Later on also recieved meesage from AXIS for the transaction.


Thank you for banking with Axis Bank.

Rs.634.36 was spent on your Axis Bank Credit Card xx7067 on 14-Apr-17 01:51:17 PM at CINEPOLIS INDIA PRIV. Your available Credit Limit: Rs. 17, 469.57. The total Credit Limit of your account is Rs. 18, 000.00.

Please contact Customer Service[protected] or[protected] if this transaction was not authorized by you or if you wish to convert any transaction above Rs. 2500.00 into EMI.

This is really bad service from Cinepolis there is no customer service also to help me resolve this I tried calling on few now but was not reachable .If the transaction was successful i should have got a confirmation mail on the website itself . I saw similar complain from some other customer also on your sit .I need to get this amount refunded in my account .I have incurred Rs.630 for this transaction need to get this amount refunded at the earliest.

Money deducted and no confirmation received. I was trying to book one movie ticket on cinepolis site for Kadamban Movie @ Fun Cinemas, Coimbatore
amount got debited and ticket not booked. Customer Care Mobile number was not working. Kindly request to make alternate immediately or refund the amount as soon as possible. My mobile number was [protected]

I had booked two tickets( Seats : Executive- K5 & K6 Audi 1) for The Boss Baby English (3D) at Cinepolis Royal Meenakshy Mall Bengaluru for 4:20 PM show on 12.04.2017 with the Booking ID : CP[protected] and the Trasaction ID : [protected] with an order total of Rs. 517.48/- through my paytm account . As i reached the venue i could not find Audi 1, on asking staff there one said its under renovation thereby wasting my time on searching for the audi1 and got to know that it is renovated and movie is playing. a small computer print out board was kept outside the hall which was hardly visible and unfortunately the thin board had fallen down and we kept searching for the hall.Though the staff apologized for the inconvenience caused to us we were 20 mins late for the movie by then. Reached cinema Hall finally only to find that there are nobody to give 3D glasses and we could not find the glasses on the table available there either. again had to come out and search for a staff to provide us with glasses. The guy asked us to wait while he gets the glasses. he took 10 mins to come with glasses and that too unsealed, used and dirty glasses. upon asking why is he giving such glasses he said there are no fresh & cleaned glasses and if we don't take these we would have to watch the movie without the 3D glasses. he was rude in telling this. Hence 40 mins of our time was wasted and half of the movie was over by the time we settled in our seats due to inconvenience caused to us from your end by not putting board for Audi number, no proper information available with the staff with regard to basic queries, no trained staff and no manager on floor when asked for the manager for help. As we missed half of the movie though we watched the other half we could not understand the movie which really disappointed us and caused lots of inconvenience to us. hence i request you to refund my money paid for this particular movie.
Thanks

Hi support team,
I tried booking 2 tickets yesterday for "the baby boss" @ cinépolis royal meenakshi mall bengaluru for 14th april 10.00 am show. I tried to pay the payment through paytm, but due some technical errors on your server my transaction was showed as failed but i was charged for rs 434.36. I tried booking for seat number p15 and p16.
Wallet id number: [protected].

Please initiate the refund, i have already made another transaction and booked the tickets for same show via credit card. (P10, p11).

Thanks, ashish
[protected]@yahoo.com

Dear team,

I have tried to book movie tickets in http://www.cinepolisindia.com/
For movie f & f 8 in cinepolis - ccpl mall, malkajgiri, hyderaba for couple of times.

Both the times money was debited from my credit card (Hdfc) but tickets has been not generated.
Please initiate the refund at the earliest.
Transaction details are below:
Cinepolis87175 for amount of rs.108.63/-
Cinepolis87175...

Money deducted and no confirmation received. I was trying to book one movie ticket from cinepolis mobile
App but amount got debited and ticket not booked. It showed
Me some error occurred.

Very bad experience with cinepolis and your organisation is
Not even providing a confirmation or complaint number.

Cinepolis has also not provided any customer care number to which i can call and check the status of the transaction.

I have also made a complaint in their site contact us feedback section.
They have also not sent any confirmation mail regarding that they are looking into...

Dear customer care, please refund money for tamil movie katri vilayadu as I could not Able to make it. Hence, kindly requesting you to please transfer the money ... at the earliest. Iam writing from bangalore orion mall east cinepolis. I sincerely apologize for not making it . Some un expected emergencies arised . Hence please requesting you to transfer rs. 729 to my account.

I had booked 2nos. tickets for Beauty and the beast movie, 7.15 show on 6th April from Cinepolis website . Though the money from my bank account was debited I did not receive any confirmation message on phone neither any mail . I called up Ahmedabad Alfa one mall cinema on the number I got from mall helpline. The staff member that time confirmed that the booking from my name was done and he gave the Booking ID on phone. He asked to collect the tickets from theater by giving my seat numbers and my name. They did handover the tickets as I provided my details.
Today ( 8th April ) Afternoon at 2.03 I booked 5 tickets for my guests for Bahubali 10.10 pm show, through the same cinepolis website and again the same error, money was debited but did not get any confirmation mail or message on phone. I had to call to staff there again when I did not get any confirmation till 2.15. I called up on the same phone number ( +91 [protected] as on 6th April ) to confirm my booking . The person on phone did not give the booking ID but confirmed my booking and asked to collect the tickets by my name if I don't get the confirmation in half an hour . Hence when my guests asked for tickets on my name they said no booking is done on this name and I had to call so many times and show my mails from bank and sms from bank . they did provide the tickets but we did not get the seats I had booked for . Very careless staff and hopeless website . What does cinepolis charge for in the name of convenience fees ? where and how will I get the refund for inconvenience caused to me and specially to my guests ? What about the difference of money for class of seats I paid for and the seats ( against my choice ) I got for ? Please check your system and let me know where did my debited money go if the booking was not done ?

Hope to get the positive answer soon

Shweta Mistry

I was trying to book one movie ticket from cinepolis mobile
app but amount got debited and ticket not booked. It showed
me some error occurred.

Very bad experience with cinepolis and your Organisation is
not even providing a confirmation or complaint number.

Cinepolis has also not provided any customer care number to which I can call and check the status of the transaction.

I have also made a complaint in their site Contact us Feedback section.
They have also not sent any confirmation mail regarding that they are looking into the issue.

details:
Cinepolis Royal Meenakshi Mall Bengaluru Karnataka India

I booked 3 tickets for badrinath ki dulhaniya on 26 th march 2017.& paid Rs 1200/only from my acount.Although online payment was made sucessfully, tickets could not be recieved.
I had requesting several times to settle the case refund of my money but nothing is heard.
Kindly help to credit the amount to my acount.The Payment details are as under:

Rs.1200.00 to Cinepolis India Private Ltd at 1:18 PM. Wallet txn ID:[protected].
Please expedite.
Thanks.

I booked two tickets at Cinepolis Lucknow (through cinepolis website) for a movie show of 10 pm of date[protected] in VIP class for the movie MUKTI BHAWAN, by my card. A transaction was made for 934.36 for the same and SBI card informed me by sms about money deduction. After that, a message flashed that due to server problem, your ticket could not be booked but money has been deducted.
I therefore wish that money deducted may be reverted to my card.
Name of card holder SUDHANSHU K DWIVEDI
VISA card no [protected]

Hi, I am Boopathiraja, booked ticket for kavan on 8 th april, Saturday 4pm thro' online using online banking. I received the message in the screen, "we are very sorry, but there has been a problem between the webserver and the cinema you have been charged. You can ring the helpline to get your money refunded". But there is no response in helpline,
I booked again and this time the transaction was successful and I received both email n message..When I checked my email, I found that I got a booking confirmation for the failed transaction as well, in that case has the ticket been booked twice or will I be refunded.
Re no. 3784636 & 3784674

I had booked tickets for katru veliyidai for april 9th 2017 4:10 p.m show in royal meenakhsi mall bangalore.. ticket amount has been deducted from bank account but no tickets issued.. please refund my money as soon as possible. its a very common problem of cinepolis online booking... no response from customer care mostly.. very dissapointing.

txn:[protected]
amt : rs. 835.89

regards
harshitha
email:[protected]@gmail.com

I am siivakumar, and booked ticket for kaatru veliyidai, show timings on 9th sunday 11.00am thro' online using my debit card. I have received the message in the screen, "we are very sorry, but there has been a problem between the webserver and the cinema you have been charged. You can ring the helpline to get your money refunded". But there is no response in helpline,
Now i start booking once again, still i received the same message on screen that the ticket is not booked. After a while, when i was reading m mails i come to know that the ticket is booked twice for kaatru veliyidai. Now i want to cancel the 4 tickets which is booked later. Please cancel the tickets and do refund the amount in my account or in direct.thanks/regards sivakumar.k [protected]

I had booked tickets for KAATRU VELIYIDAI in fun cinemas, coimbatore for april 9th, 1.30pm.The money has been deducted but the ticket booking has been failed nor any information regarding the booking has been given.As i read the above complaints, its a very common issue and happens very frequently which should be taken care of.And many too complain that their money has not been returned back.Hope i get my tickets or my money back.Too many issues in the movie booking site.

I booked the tickets for movie 'trapped' on 21st march 2017 via paytm wallet. I booked it for cinepolis sector 17 chandigarh evening show around 7 pm. I didnot recieved the tickets and money was deducted from my wallet. My transaction order was 46772. I cant find here any options to upload the picture of transaction. Whenever i click the add imahe option, it opens only the camera and not the gallery. Please improve your website for easier customer access and please refund my money as soon as possible.

I have booked 2 tickets for the movie The Boss Baby on 1st april @10:40am for cinepolis highstreet mall thane.I could'nt get the msg of booking or mail regarding that but the money is deducted through bank.
The thansaction id is[protected].
when it will be refunded?
please send me reply immediately on [protected]@gmail.com.
please check n do the needful.