Cinepolis India Complaints & Reviews

I had booked 2nos. tickets for Beauty and the beast movie, 7.15 show on 6th April from Cinepolis website . Though the money from my bank account was debited I did not receive any confirmation message on phone neither any mail . I called up Ahmedabad Alfa one mall cinema on the number I got from mall helpline. The staff member that time confirmed that the booking from my name was done and he gave the Booking ID on phone. He asked to collect the tickets from theater by giving my seat numbers and my name. They did handover the tickets as I provided my details.
Today ( 8th April ) Afternoon at 2.03 I booked 5 tickets for my guests for Bahubali 10.10 pm show, through the same cinepolis website and again the same error, money was debited but did not get any confirmation mail or message on phone. I had to call to staff there again when I did not get any confirmation till 2.15. I called up on the same phone number ( +91 [protected] as on 6th April ) to confirm my booking . The person on phone did not give the booking ID but confirmed my booking and asked to collect the tickets by my name if I don't get the confirmation in half an hour . Hence when my guests asked for tickets on my name they said no booking is done on this name and I had to call so many times and show my mails from bank and sms from bank . they did provide the tickets but we did not get the seats I had booked for . Very careless staff and hopeless website . What does cinepolis charge for in the name of convenience fees ? where and how will I get the refund for inconvenience caused to me and specially to my guests ? What about the difference of money for class of seats I paid for and the seats ( against my choice ) I got for ? Please check your system and let me know where did my debited money go if the booking was not done ?

Hope to get the positive answer soon

Shweta Mistry

I was trying to book one movie ticket from cinepolis mobile
app but amount got debited and ticket not booked. It showed
me some error occurred.

Very bad experience with cinepolis and your Organisation is
not even providing a confirmation or complaint number.

Cinepolis has also not provided any customer care number to which I can call and check the status of the transaction.

I have also made a complaint in their site Contact us Feedback section.
They have also not sent any confirmation mail regarding that they are looking into the issue.

details:
Cinepolis Royal Meenakshi Mall Bengaluru Karnataka India

I booked 3 tickets for badrinath ki dulhaniya on 26 th march 2017.& paid Rs 1200/only from my acount.Although online payment was made sucessfully, tickets could not be recieved.
I had requesting several times to settle the case refund of my money but nothing is heard.
Kindly help to credit the amount to my acount.The Payment details are as under:

Rs.1200.00 to Cinepolis India Private Ltd at 1:18 PM. Wallet txn ID:[protected].
Please expedite.
Thanks.

I booked two tickets at Cinepolis Lucknow (through cinepolis website) for a movie show of 10 pm of date[protected] in VIP class for the movie MUKTI BHAWAN, by my card. A transaction was made for 934.36 for the same and SBI card informed me by sms about money deduction. After that, a message flashed that due to server problem, your ticket could not be booked but money has been deducted.
I therefore wish that money deducted may be reverted to my card.
Name of card holder SUDHANSHU K DWIVEDI
VISA card no [protected]

Hi, I am Boopathiraja, booked ticket for kavan on 8 th april, Saturday 4pm thro' online using online banking. I received the message in the screen, "we are very sorry, but there has been a problem between the webserver and the cinema you have been charged. You can ring the helpline to get your money refunded". But there is no response in helpline,
I booked again and this time the transaction was successful and I received both email n message..When I checked my email, I found that I got a booking confirmation for the failed transaction as well, in that case has the ticket been booked twice or will I be refunded.
Re no. 3784636 & 3784674

I had booked tickets for katru veliyidai for april 9th 2017 4:10 p.m show in royal meenakhsi mall bangalore.. ticket amount has been deducted from bank account but no tickets issued.. please refund my money as soon as possible. its a very common problem of cinepolis online booking... no response from customer care mostly.. very dissapointing.

txn:[protected]
amt : rs. 835.89

regards
harshitha
email:[protected]@gmail.com

I am siivakumar, and booked ticket for kaatru veliyidai, show timings on 9th sunday 11.00am thro' online using my debit card. I have received the message in the screen, "we are very sorry, but there has been a problem between the webserver and the cinema you have been charged. You can ring the helpline to get your money refunded". But there is no response in helpline,
Now i start booking once again, still i received the same message on screen that the ticket is not booked. After a while, when i was reading m mails i come to know that the ticket is booked twice for kaatru veliyidai. Now i want to cancel the 4 tickets which is booked later. Please cancel the tickets and do refund the amount in my account or in direct.thanks/regards sivakumar.k [protected]

I had booked tickets for KAATRU VELIYIDAI in fun cinemas, coimbatore for april 9th, 1.30pm.The money has been deducted but the ticket booking has been failed nor any information regarding the booking has been given.As i read the above complaints, its a very common issue and happens very frequently which should be taken care of.And many too complain that their money has not been returned back.Hope i get my tickets or my money back.Too many issues in the movie booking site.

I booked the tickets for movie 'trapped' on 21st march 2017 via paytm wallet. I booked it for cinepolis sector 17 chandigarh evening show around 7 pm. I didnot recieved the tickets and money was deducted from my wallet. My transaction order was 46772. I cant find here any options to upload the picture of transaction. Whenever i click the add imahe option, it opens only the camera and not the gallery. Please improve your website for easier customer access and please refund my money as soon as possible.

I have booked 2 tickets for the movie The Boss Baby on 1st april @10:40am for cinepolis highstreet mall thane.I could'nt get the msg of booking or mail regarding that but the money is deducted through bank.
The thansaction id is[protected].
when it will be refunded?
please send me reply immediately on [protected]@gmail.com.
please check n do the needful.

I purchased 3 movie tickets for Badrinath ki dulhaniya on 26 th March 2017.Although the transaction of Rs 1200 was successful through my Paytm wallet, no tickets could be issued. My transaction id was [protected]. My mobile registered with the Paytm ac is [protected].I am submitting the confimation recieved from my Paytm ac as under ..Paid Rs.1200.00 to Cinepolis India Private L at 1:18 PM. Wallet txn ID:[protected] Avail. Bal:Rs.1569.0
Kindly refund the money and oblige

Hi Sir,

I tried 3 times to book movie ticket on site http://www.cinepolisindia.com/ on 24th March for Movie 'Badrinath Ki Dulhania' for cinema hall 'Royal Minaxi mall Cinema' for show time 1:20 PM on 26th March with email ID [protected]@gmail.com and mobile number [protected], resulting in 2 times deduction of Rs 968.72 from my ICICI bank account and one time deduction of Rs 1068.72 from my paytm account of mobile number [protected].

The final message was "sorry payment is not successful and I didn't get any ticket all 3 times. Could you please look into is and arrange to refund all 3 time deductions.

I sent them couple of email yesterday and today and don't see any reply or acknowledgement of email.

Thanks,
Prakash Chand Patodia

I booked 5 tickets for a movie at cinepolis acropolis mall kolkata through www.cinepolis.com/india...but received no booking id in e mail or mobile, but amount was debited from my account...when we went there they said no tickets were booked by my name so we had to purchase the tickets again across the counter...they promised that the money would be refunded within 7 days but not yet received it.transaction details are given below:

A)date of purchase:21.03.17
B)ticket for badrinath ki dulhania at 1:50pm on 22nd march.
C)ref no:[protected]
D)price of the tickets RS.585.90.

I REQUEST TO REFUND MY AMOUNT AS SAID IN MY ACCOUNT...

Dear sir,

Today i wanted to book a ticket for viewing a cinema in cinepolis vip for viewing c/o saairabanu i wanted to book the ticket online. I tried twice by paying the amount for rs 273 ticket cost. The amount is debited to my account but the ticket is not generated. One transaction is inb/[protected]/cc avenue.com/charge/tick, for the transaction therei is no transaction no it is written as cc avenue.com/charge.

Kindly refund me the amount.

Regards

N rajaram

I bought a friends combo worth Rs 375 as the bulletin board suggested. Consisted if 2 large coke and a popcorn.

we ended up paying 475.

they said with 15% tax.

tax is hardly 57 Rs? i ve pics of the board and bill.

what nonsense and the service ppl here are of no help. they said we also dont know.

Person who attended me was Afroz Shaikh.

Timr :4:24 pm.
Today
Vadodara.

[protected]@gmail.com

revert back with a soloution soon.

We have planned to watch Badri ki Dulhaniya today @cinepolis Patna in Audi 2. We have booked 8 seats R1-2 & Q1-6.
Our showtime was 6:05pm. We reached there by time and occupied our seats ... After waiting for an hour almost we came to know that the movie has been cancelled and Cinepolis team is refunding our ticket amount. We have spent Rs.2276 (entertainment tax inclusive) for 8 seats but got only Rs.2000 for the same.

It is clear that we have not cancelled the ticket for our convenience then why we should face such losses of Time, money and etc.

We have also spent Rs.1200/ in buying popcorn and cold drinks.it is also a waste.

Kindly refund my amount of Rs 1476/- asap.

I have been charged twice for Ghazi attack in kochi vip for the 10.30 show. I had booked it online in the morning but did not receive a ticket. I told them at the counter and they said they have not received any payment. So they made me take the ticket again. When i contacted my bank they said the earlier payment was successful. I have been charged rs 270.18 in the morning and again Rs 240 over the counter. Kindly refund my first amount. My name is Shalini Vinod and email id is [protected]@gmail.com

I have booked a ticket at cenipolis in funrepublic mall in coimbatore.

I have booked 2 tickets for singam 3 movie for 7pm show for
[protected]. at
1.15pm. the ceat numbers are D1 and D2. i made a payment through
netbanking and
my balance gets reduced for ticket booking, my tickets are not booked as
per your
website. Kindly check and state me as soon as possible. This could me very
urgency.

Contact name = velu
Phone number = [protected]

Last night i visit cinepolicy eta mall, bangalore, to watch a movie, i was really disappointed the way the management treated me, especially the food department, i ordered chicken momo's which turned out to be very bad, to which i asked the supervisor regarding the same and his response was 'this is how it comes' with a rude attitude and there was no manager in the floor, and the floor manager never town out even thought there were lot of arguments. I would ask you to take strict action on the supervisor as well as the manager, yesterday was the last time i would be visiting the mall and i would never refer anyone to visit this place, even the auditorium was not maintained well, i would want you to take strict action.

Thank you& regards
Abhishek m

Hi Team,

I have booked ticket on 16th Feb with my paytm wallet, payment deducted but transection failed then again I used my ICICI debit card to book the ticket & got confirmation mail (see trail mail).

Below the paytm transection details.

You have made a payment of Rs. 207.18 at Cinepolis India Private L for Order Id 44374. Contact paytm.com/care for any issues.

Below the ICICI transection details.

Dear Customer, You have made a Debit Card purchase of INR207.18 on 16 Feb. Info.VIN*CINEPOLIS I. Your Net Available Balance is INR XXX

I have mailed to [protected]@cinepolis.com on 16 Feb itself and i got no response yet.

Please help me get this money (207.18 + 207.18) back from Cinepolis.
Please help me get this refund from