Cinepolis India Complaints & Reviews

Cine polise cinema,
3rd floor, alpha one mall, vastrapur ahmedabad

i have visited cine polise cinema on date 20th may, 2016.

i have purchased a water bottle. they have charged too much for a 1 ltr bottle kinley.
they have charged 50rs. for a one bottle. it is too much. in the market if we purchase a one liter bottle we have to pay only 20 rs.

if they are a giving a vip service. they...

This inform that, , , i have booked the tickets in cinepolis VIP and due to some errors in there sites, , , , my booking was cancelled for twice and the Money was also Deducted twice from my account, , , , , , each of booking cost 540 INR and its was deducted twice and total amount is 1080 INR and i dint even receive the tickets, , , , so please kindly respond soon, , , , , i have done my booking on 21/May/2016 at 9:45 AM...please take it...

On 13th April I've booked 2 tickets for the movie Kunfu panda 3 of 350rs two times and the transaction failed but the money was deducted from my account, I tried contacting cinepolis email support and phone support but no response. I've even contacted my bank but as per their records the transaction was successful.
on cinepolis website it came the transaction failed and you have not been charged message.
can someone from cinepolis...

Its the matter of date: 17 may 2016, i send my servant to book the tickets of the 10:45 pm show, (Money monster) but the person on the booking counter said its not rushy so can collet the tickets at the show time also, m busy right now. Then when i reached the theater with my entier family at 10:45, the person on the counter said the show of the movie money monster @ 10:45 has been cancelled. When i asked him how can u cancell the show without...

Myself, Mr. Sunil Puranik. was trying to book the tickets for Jungle book movie for Sunday 15th May 16.

After paying money through credit card it showed message of failure of booking through sms which informed after return of money after 5-7 days.
Actually it should have been immediately. Anount Rs. 891.54.

Again i tried for two more times to bool the tickets but it failed after deducting the money on...

Dear Sir,

This is to inform you that, I have made a booking for Capatain America Civil war (4DX) 3D for tomorrow i.e. 14th May 2016 at 8:05 pm. While making the payment, the amount for Rs. 1134.36/- was debited, however I received the below error and there was no booking confirmation from Cinepolis.

" An error occurred while processing your request
Reference #97.16367c68.[protected].84a1c5"
br...

Dear sir,

I tried to book tickets and my cash got deducted from the debit card but an error is shown which states that my tickets with the seat no. M6, m7, m8, m9, m10 arent booked
Cinepolis alphaone mall ahmedabad, gujarat
. The date and timings are

Date :10/5/16 showtime:15;05 movie :trafic (Hindi)

Screen :audi 2

Plz refund the amount which got reduced or else plz...

Hi,

I have booked tickets for theri movie on 13th april, but the transaction failed and the amount (685) got deducted from my icici account.

I have tried it twice, but both the times amount got deducted, i have waited for 3 week for refund but the amount didn't get refunded.

Please check and refund the amount

Total amount : 1371.

Bhavya
[protected]
[protected]@gmail.com...

Today on 7th may 2016 i booked 2 tickets for captain america civil war at fun cinemas lucknow 1:20pm show through your official website .amount was deducted from my account .ccavenue trn no[protected].but no confirmation was received .when i contacted fun cinemas he told me no ticket has been booked.Refund my money ASAP.it's very disappointing from your end that no customer support is available for customer help .I wrote an email immediately...

On 6th May i tried to book ticket for the movie "Captain America Civil War", but the transaction failed on payment, but amount was deducted form my account.
This happened twice and a total amount of 4137.44 i.e 2, 068.72 for each transaction was deducted. There was no message, mail or communication recieved regarding the refund of money. Kindly refund my money as soon as possible....

On 5th may i booked a ticket at the cinepolis website for the movie captain america civil war 3d and the transaction failed but i got an sms immediately saying 278rs was spent on my credit card ... How do i resolve this and get my refund there was no contact or refund information given to me please resolve this

The ref no for that transaction is :[protected]-aucn11...

I had booked 4 movie tickets of Nill bate sannata 7.40pm show on 30th April. Amount of tickets had been debit from my axis bank account rs 480/-. But tickets didn't generate. Then we went to your ticket booking counter of Awadh cinepolis gomatinagar. Company representative told me that your amount will be back on next date. But amount did not credited.
this is very bad experience with cinepolis. This activity of cinepolis is unethical....

I had tried to do a booking of 3 tickets for the movie "Ki and Ka" on 8th April for the 10th April 1:00 Pm show, on your cinepolis website.

I entered all the credit card details. But the screen showed that the transaction had failed. But I got a debit sms from my credit card company immediately.

I spoke to a person by name Rahul immediately, who told that the reversal sms would come within 2 days time. Hence,...

Sir - i bought one ticket on 11 apr 2016 for movie the jungle book 3d (Eng)-booking no 3631152 kiosk id wqj39k8 seat no k16 1440 show — howevermy first two payments of 317.18 (Payment ref no[protected] through netbanking and 317.18 through credit card on 11 apr weredebitted from m y account to cccinepolisindiacom & ticketing ccavenue com (Mum) respectively but showed as erroneous transcactions — then i booked through net banking...

I have been to cinepolis malkajgiri, hyderabad yesterday and the staff behaved very harshly (Especially staff named m naveen). Mr. M. Naveen doesn't know how to behave with the customer. His language was very rude and unethical.

Date of incident: may 1st, 2016
Cin no: u92100hr2007ptc039680
Description of incident:
We have been to this movie theatre many times. My twin kids (4 yrs age) also come with us...

I had booked 6 tkts of junglebook movie on 13th april 2016.
my 1st transaction failed so booked 2nd time for the same movie same row and seat numbers which was passed. But cinepolis have collected money against failed and passed transactions. Details are as under:
1st failed transaction id:[protected], ref no:[protected] time:12:32AM transactionFAILED amt:1783.08
2nd PASSED trasaction id:[protected], ref no:...

On 18th April 2016 I've booked 3 tickets for the movie JungleBook and the transaction failed but the money was deducted from my account, (one time from my ICICI Bank Account and one time from my Paytm Account) I tried contacting cinepolis email support and phone support but no response. I've even contacted my bank and paytm but as per their records the transaction was successful.
on cinepolis website it came the transaction failed...

I had to buy one ticket for Jungle Book in Cinepolis meenakshi mall ban Nerf Hart a road. First I tried booking online through their website but the transaction failed. Next I tried booking through their Android app but again the transaction failed. In both the cases the money got deducted from my bank account. Please help me getting my money back. I have attached the snapshot of the transactions of my bank.
My details are as below:br...

I booked tickets through my amex credit card and my spouse's hdfc bank debit card for 22nd april 10.20 am jungle book 3d imax. I was charged rs 2220.20 twice (Once through amex & other through hdfc net banking). On both occasions i was redirected to your page after successful debit from my cards that there was some problem with payment processing and i have not been charged.

I was however charged on both occasions even though...

N April 12th 2016 I tried booking two tickets at www.cinepolisindia.com. I had made a net banking transaction for FAN movie .However, no tickets were issued to me. three times i tried to book for the same seats & three times Rs.534 deducted.Total 1602 deducted.
I filed a complaint they given back only Rs.534 & company people mentioned as resolved they didn't given back remaining Rs.1064.

Why they are making fool?br...