Cinepolis India Complaints & Reviews

Today I tried to book tickets through Cinepolis App for tickets of Bar Bar Dekho at Cinepolis Acropolis Mall, Kolkata for 6.10 pm show, 11.09.2016, Sunday. 2 tickets were ought to be booked at total cost of Rs. 574.36 . I booked seat nos. M-4 and M-5. My HDFC Bank credit card endin 6351 was debited twice...once at 21:14:17 at CINEPOLIS 87175 and again at 21:39:13 at CINEPOLIS 87175. But both the times booking was failed . My request is to send me booking confirmation of M-4 and M-5 of 6:10 show of Bar Bar Dekho on 11.09.2016 against one payment and refund one payment. Or, if you are unable to book my tickets, refund the entire amount at the earliest.

Cinema = cinepolis: westend mall sumashilp, aundh
Origin = web
Phone number = [protected]

Description = i have made a purchase of 10 tickets worth 1872 from your site via hdfc internet banking on 11 aug'16 for rustom movie. I did payment using paytm gateway, the tickets were not booked as the transaction failed due to problem with your site because it hanged there. I have checked with the hdfc bank and paytm guys through which i processed my payment they are saying that money has been credited to cinepolis india.

Can you please look into the issue and revert back as soon as possible because it has been almost a month and i have recieved the refund till now.

Below are the details for the payment made by paytm;

Paid for ordercinepolis india private l order #11332paytm cash txn id [protected]-08-11 04:57:06 pm

I have also attached the screenshot if required.

Please reply back as soon as possible.

Sir,
I had booked 7 tickets for ann maria kalippilaanu movie for 07:15 pm show at cinepolis kochi for[protected] show through online sbi paying rs.1191.26/-.. Money got transferred to your account. But tickets were not issued.

Transaction ref :[protected]ig0clulbg2

I waited for almost a month now..
Refund not returned to my account.

Cinema = Cinepolis Royal Meenakshi Mall Bengaluru
Origin = WEB
Phone number = [protected]
Description = I have made a purchase of 3 tickets from your site via HDFC Internet Banking on 4 SEP.

After payment, i did not get any tickets generated as it was showing
processing for a long time/hang status. Pls refund the amount at the earliest
04 Sep[protected]CCACINEPOLISINDIACOM[protected]
04 Sep 2016 685.89
Pls refund my amount soonest. thanks

Rohini Thursday 9pm Flying Jaat dekhne per Office bag deposit Kenya. After movie Minto wait out side wait Karen ke bad Cinepolis Staff Anuj aya Humne kha 1staff ko yha pehle hi hona chahiye tha.
Then Anuj said with attitude ke aaj ke bad movie dekhne Ana to Bag mat lana.
Now I want to know all Cinepolis multiplex staff why doing Namaste - Namaste.
When Anuj type staff don't know about Hospitality and How to talk with customer.
I also discuss with Manager Mr. Rishab.
Cinepolis is a biggest Brand in Cinema keep maintain it.
And I request to you Please never do any your staff with any customer and Teach you staff about Hospitality and How to talk with customer.
Sirf Namaste ki Formalitys se Sab kuchh nhi hoga.

Reply me on: rht. [protected]@yahoo. In

Dear sir/mam
On 31st august, i booked 4 premium tickets on cinepolis app worth 160rs each with convenience charges coming to a total of 708rs for the movie mechanic resurrection for 1st september 2 p. M show at cinepolis alpha one, vastrapur, ahmadabad. Money from my debit card has been debited and the ticket page was going on loading in the app and at last said the page has expired and consequently no tickets have been sent to me. But i have been left clueless as of now as what to do. As a proof i'm attaching the message that i received from my bank as soon as my money got deducted. Please look into the matter and reimburse me immediately.
Please find below the message that had been sent to me from my bank.

Thank you for using your sbi debit card 519xx8341 for a purchase worth rs708 on pos [protected] at ticketing_ccavenues_co txn#[protected].

I am raising a complaint against cinepolis. the details have been mentioned as below:
Complain against rewards points not getting updated after signing in to cinepolis portal.
I have done bookings for which I havent received rewards points:

Bookings as follows:
Booking no[protected] April 2016
Booking no 694934- 5 May
Booking no[protected] Aug
Also i ha got a call post the complaint but still it is been a week after that the complain stands unresolved.

Regards,
Sheetal

Dear Sir/Madam,

I booked a movie ticket through cinepolisindia website and payed the money through Paytm, the amount got debited from my account and paid to Cinepolise account but I haven't got the ticket booked.

Regrading the same I have communicated to a person called Keshav(Mobile no - [protected]) in Cinepolis Royal Meenakshi Mall Bangalore and got the assistance.

could you please help me in getting refund from Cinepolise.


Bad Transaction Complaint Progress form that I have mailed to Cinepolis([protected]@cinepolis.com) is as attached, I has almost all the required information.

We tried to book a ticket for movie "rustom" on 11th august for a show of 12th august at cinepolis cinema at p&m mall at patna.

Details below :

Paid for ordercinepolis india private l
Order #11444 paytm
Cash txn id [protected]
Date :[protected]:47:46 pm
Amount : rs 1, 335.9
Name of vendor : cinepolis cinema at p&m mall at patna

The amount has been successfully paid but tickets not issued.

We tried to contact cinepolis patna next day but they refused to have any such payment or transaction.

We contacted paytm - as per paytm (ticket #[protected] the money has been successfully paid to cinepolis india.

Please resolve the issue to refund me my payment as i have not received the service from the vendor.

Let me know if further info wud be needed from my side.

Thanks - sonya sisodia.

Hi,

I tried booking tickets from your online portal for http://cinepolisindia.com/

For cinepolis viviana mall thane for the movie jungle book, but both the attempts were unsuccessful and my net baking account was debited, can you please check and revert the transactions so that i can get a refund of rs 3737.44.

Transaction details are as given below.

Regards
Jatinder

You have made an online payment of inr 1868.72 with transaction id [protected] towards payee c. C. Avenues from your account xxxxxxxx1656 on apr, 12, 2016at 17:37

You have made an online payment of inr 1868.72 with transaction id [protected] towards payee c. C. Avenues from your account xxxxxxxx1656 on apr, 12, 2016at 17:39

Show was scheduled at 15:55 started at 16:05 and ended at 19-10 hours (Film was of 150 minutes) — 40 minutes ads/promo and then started movie when people shouted and once the shows over without cleaning next show started

Date 15/8/16 jaipur audi 2

These are serious lapses on the part of showing movie in theatre and violation of central as well as state law

We urge cinepolis to explain in detail failing which we will take suitable action as a consumer as well as other modes as applicable

We tried to reach to your manager sher singh jadon but he did not pick up call on his mobile no [protected]

Hope good sense will prevail and you will explain the situation as not to go further in this matter

I had booked a ticket for jason bourne 7.30 pm show on 6 of august 2016, the amount was debited from my account, but the ticket was declined until today i haven't got my refund

Dear team,

Please note, i tried booking for three tickets through cinepolis.com for babu bangaram show on 15th august 2016 sunday at manjeera mall, hyderabad. The money has been paid through credit card, but on confirmation page attached screen appeared. I havent received any ticket confirmation mail or message till now. Please find the below appended transaction details:

Name:rahul
Email - [protected]@gmail.com
Amount - inr :535.89
Show timing - 1:30pm
Show date - 15th august 2016
Movie - babu bangaram (Telugu)


Request you please look into the matter and revert on immediate basis

I booked a ticket for a movie today at 1:10 pm in cinepolis, Orion mall, Bangalore. After the payment was made, I did not receive a confirmation email or an sms to my mobile number. But my credit card has been charged. Kindly let me know if the booking has been confirmed or not. If not kindly help in the refund process.

Mobile: [protected]
email:p.sanjay.[protected]@gmail.com

Dear Sir

PayTm Transaction ID : [protected] on 12th Aug '16 at 07.50 am
Cinepolis Company Pvt Ltd Order # 11478
Amount deducted for three tickets :- Rs 2001.54
3 Tickets booked for the show on 13th Aug '16 at 19.15 pm in Cinepolis VIP in Viviana Mall in Thane

Ticket money ( Rs 2001.54 ) deducted but tickets are not issued

Regards / Sarathy Jagadish
Mobile no : [protected]
E.Mail Id : [protected]@hotmail.com

Myself sandhya singh, from Lucknow, Today I am watching movie RUSTOM at 10:00 Pm in audi -2, our seat no is M-1, M-2, in gold launch. The staff named REHMAN came and ask for order, I ordered two small coke (130 Rs each) and one nachos(180rs) BT he didn't returned money n said that coke is 150 Rs each and nachos is 200 Rs. When we are checked out then we complaint to manager but he didn't supported. And he takes favour of their staff, its not the matter of money, the main issue is honesty, their manager to staff all are mixed and cheated public.
I request you please check out my problem and take it very seriously, for any enquiry please call me [protected], I am highly oblidged you,
Thanking you,
Mrs sandhya singh
Lucknow cinepolis Mall

It was a bad experence today at centre squre mall cinepolis. I was a regular customsr of cinepolis but today i was very sad with ur sefvice and product. I always have caremal popcorns but it was out of stock so i order for cheese one but it was very less cheese. And after i found that u dnt have cheese popcorn too. It was very bad that u are not take care o[censored]r quality...

My Club Cinepolis member ship card no is [protected] nd my name Jayesh Sadhu my email id [protected]@gmail.com my register number [protected].
Im shocked i just seen now text msg 297.18 points redeemed without used Club Cinepolis membership card. Withot watching any movie show and etc.

The behaviour of your appointed person madhav chauhan at vadodara cinepolis is way too of the track. Each and every person has right to choose their seats. But the person mentioned above is just disrespecting our choice and inappropriately creating problems for him and for us. I am waiting for your positive reply. I also have a video regarding it...

Dear team,

Please note, i tried booking for two tickets through cinepolis.com for kabali show at 22th july 2016 at cinepolis pvpv square mall, vijayawada The money has been paid through paytm wallet, but on confirmation received any ticket confirmation mail or message till now. Please find the below appended transaction details:
Description = Paid for OrderCinepolis India Private L Order #6289Paytm Cash Txn ID
[protected]-07-21 04:45:09 PM
Name - kanthi
Email - [protected]@gmail.com
Paytm transaction no - order #6289
Amount - inr 307.26
Show timing - 9.00am
Show date - 22th july 2016