| Address: Laxmi nagar, new delhi |
Respected sir/ma'am
I Ravi Kumar, contact no.- [protected], tried to book 2 tickets for "KALKI 2989 AD" through the Cinepolis app on the night of 2nd of August but the money amounting to a sum of rupees 462 was deducted and the tickets were never booked. Later the next day we had to make the payment again to watch the movie at the theater (Cinepolis, V3S mall laxminagar, Delhi) and the manager had assured us to get the refund in a few days but now nearly 3 weeks have passed and i haven't received it yet, hence i request you to please look into the matter as soon as possible and resolve the issue.The upi ref no.of the transaction was[protected].
Cinepolis India customer support has been notified about the posted complaint.
Money has been deducted from my account but the booking failed. I didn't get the tickets. I have not received any updates on the refund either.
UPI reference number : See Attachment
Please process the refund.