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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Nov 29, 2025
Complaints 1304
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661
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643
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Cinepolis India reviews & complaints page 6

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N
Navi1997
Aug 27, 2023
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Address: Gurgaon

I had made first booking on Cinepolis website with order number[protected] for which payment showed as pending on my credit card. Then I made another booking with order number[protected] with UPI payment, this time my money was deducted but did not receive ticket again
Kindly refund my money urgently
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    N
    Navi1997
    Aug 27, 2023
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    Address: Gurgaon

    Hello,
    I have made a booking from Cinepolis website, my payment is deducted but I have not received any ticket. Kindly provide ticket before movie show timing or compensate for this.

    Order number[protected]
    +1 photos
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      8
      8076518564
      Aug 25, 2023
      Aug 25, 2023
      This thread was updated on Aug 25, 2023
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      Address: Cross river Mall

      2 tikat refundable not movie show black and white movie dikhaya gaya today 9.10 am show gadar 2
      +1 videos
      Cinepolis India customer support has been notified about the posted complaint.
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      Hi,

      Kindly elaborate more on your issue at [protected]@Cinepolis.com so we can assist you in a better way.

      Regards,
      Team Cinepolis
      Reply
      Hi,

      Kindly elaborate more on your issue at [protected]@Cinepolis.com so we can assist you in a better way.

      Regards,
      Team Cinepolis
      Reply
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        8
        8076518564
        Aug 25, 2023
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        Address: Cross river Mall

        9.10 Am gadar 2 black and white movie dikhaya gaya
        +1 videos
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          R
          Rahulsablani
          from Jaipur, Rajasthan
          Aug 23, 2023
          Aug 24, 2023
          This thread was updated on Aug 24, 2023
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          Address: Cinepolis wtp malviya nagar jaipur

          Booking number WJ2DJRR
          I booked for gadar 2 10 tickets for 8:30 pm show for 16 aug 23 at wtp jaipur from website cinepolisindia.com
          But as per theater they were not having such show for that timing so the team appologised and said we will raise refund till today they havnt issued any refund i need to call them for 10 times atleast so that i can speak with them after that they respond that we are working on it and they doesnt share anykind of complaint number
          Such bad experience with cinepolis will not reccomend anyone to visit or book tickets online from your official website
          +3 photos
          Cinepolis India customer support has been notified about the posted complaint.
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          Hi Rahul,

          We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

          Regards,
          Team Cinepolis
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            R
            Rakshit2296
            Aug 23, 2023
            Aug 23, 2023
            This thread was updated on Aug 23, 2023
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            Address: Cinepolis eta binnypet mall Bangalore

            Booked a ticket for omg2 on 22/08/2023 at cinepolis eta binnypet mall. Was a total of 251rs. Redeemed my 60rs in my Cinepolis club point and 191rs from my bank account.
            When I reached the place I had not got my ticket on the app. In return I had to pay at the counter also.
            When I raised a complaint on their app. It was useless as they don't have any contact number or response to my complaint.

            Please give me my refund at the earliest!
            Contact number [protected]
            +2 photos
            Cinepolis India customer support has been notified about the posted complaint.
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            Hi Rakshit,

            We will share relevant updates regarding the concern once we hear from our team. We request you to allow us some time.

            Regards,
            Team Cinepolis
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              M
              Manohar Marappa
              Aug 23, 2023
              Aug 23, 2023
              This thread was updated on Aug 23, 2023
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              Address: Orion East Mall bansawadi

              Right now I am at Orion East Banaswadi, watching. Omg 2 10:30 pm show at 22/08/2023 and 1st half have been over, the entire first off movie did not have proper sound and i feel they have done it with purposefully . Kindly look into it .
              Cinepolis India customer support has been notified about the posted complaint.
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              Hi Manohar,

              We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

              Regards,
              Team Cinepolis
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                M
                Mehul Suratwala
                Aug 21, 2023
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                I have booked my ticket for OMG 2 movie today..payment done but ticket not issued to me by cinepolis..this is my order id..[protected].kindly do needful
                Cinepolis India customer support has been notified about the posted complaint.
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                  K
                  kumar2444
                  Aug 20, 2023
                  Aug 21, 2023
                  This thread was updated on Aug 21, 2023
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                  Address: Cinepolis Shantiniketan at Nexus shantiniketan mall, Bangalore

                  I booked a movie ticket for 2 (VIP tickets) by paying a premium fees
                  Place Cinepolis Shantiniketan at Nexus shantiniketan mall Whitefield, Bangalore
                  Date of booking-18 August
                  Audi number 10
                  6.50 PM show
                  The air conditioning of the hall was switched off exactly at 9 pm leading to lot of suffocation and hot temperature in the cinema hall
                  This is not the first time this happened
                  This cinema hall frequently switches off Air conditioning to save costs
                  I have attached the ticket of the cinema hall
                  I need a full refund because of my poor experience

                  OR, I AM FILING A CONSUMER COURT CASE AGAINST YOU
                  +1 photos
                  Cinepolis India customer support has been notified about the posted complaint.
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                  Hi Mr. Kumar,

                  We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                  Regards,
                  Team Cinepolis
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                    S
                    SNadeem
                    Aug 19, 2023
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                    Hi,
                    I booked 2 movie tickets using your mobile app on 13/08/23 after payment was done your pathetic app redirected me to another page and then there was no ticket visible i don't even receive a message or email form Cinepolis team that my booking has been confirmed or not but i made the payment.After this incident i tried reaching the support but they are not available i emailed them at [protected]@cinepolis.com but wither they shut down their customer support or have provided the wrong email as I am unable to send them I always receive my mail back from poatman.
                    Kindly refund my money otherwise I will visit the consumer court.
                    I have attached the payment receipt for your reference
                    Thanks & Regards
                    Reg. Mobile number [protected]
                    +3 photos
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                      K
                      Kr001
                      Aug 17, 2023
                      Aug 18, 2023
                      This thread was updated on Aug 18, 2023
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                      Address: Kochi

                      I accidentally booked tickets for the wrong movie. Can I get a refund?
                      Cinepolis India customer support has been notified about the posted complaint.
                      View replies
                      Hi,

                      We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded. Thanks!

                      Regards,
                      Team Cinepolis
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                        C
                        Chitra37
                        from Bhopal, Madhya Pradesh
                        Aug 14, 2023
                        Aug 14, 2023
                        This thread was updated on Aug 14, 2023
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                        I booked 10 tickets for gadar 2 at ashima mall bhopal on saturday 12 th August. I made the payment through UPI and the amount was deducted but tickets were not issued. Kindly refund my money back asap. The amount is Rs 3177
                        Cinepolis India customer support has been notified about the posted complaint.
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                        Hi Chitra,

                        We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                        Regards,
                        Team Cinepolis
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                          Chitra37
                          from Bhopal, Madhya Pradesh
                          Aug 14, 2023
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                          I booked for gadar 2 movie tickets the amount was deducted but tickets were not issued. Please refund the asap
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                            D
                            Docsan
                            from LUCKNOW, Uttar Pradesh
                            Aug 13, 2023
                            Aug 14, 2023
                            This thread was updated on Aug 14, 2023
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                            Went to watch jailer on 13th August, 7.05pm show in one awadh, Lucknow.A gang of men were passing lewd comments, dancing, banging seats throughout the movie.Spoke to the manager, but had no impact.Hereby attaching their video
                            +1 videos
                            Cinepolis India customer support has been notified about the posted complaint.
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                            Hi,

                            We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                            Regards,
                            Team Cinepolis
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                              D
                              [email protected]
                              from Thane, Maharashtra
                              Aug 12, 2023
                              Aug 13, 2023
                              This thread was updated on Aug 13, 2023
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                              I made a booking of 2 tickets for movie OMG 2 for Date :13/8/2023 Venue Cinépolis VIP Viviana Time: 10:00am Seats D1 & D2. Ticket cost was ₹1400+ 118. I was told to make a payment of 1458 after reducing my 60 Cinépolis loyalty points. I paid through Google Pay but did not receive the tickets inspite of amount being debited from my bank account.
                              Complaining here as I did not find suitable help/ support on the Cinépolis app
                              +2 photos
                              Cinepolis India customer support has been notified about the posted complaint.
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                              Hi Deepa,

                              We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                              Regards,
                              Team Cinepolis
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                                D
                                [email protected]
                                from Thane, Maharashtra
                                Aug 12, 2023
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                                I booked two tickets for movie OMG 2 on 13/08/2023 at Cinépolis Viviana, Thane 10:00 am or 10:20 am show. Not sure about the timing. I paid thi Google Pay. Amount of ₹1458 ( ticket amount 1581-60 Cinépolis points) was deducted from my bank account but I did not receive the ticket .
                                Appealing here as there is no help/ support on the app
                                +2 photos
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                                  W
                                  waseeonak
                                  Aug 5, 2023
                                  Aug 13, 2023
                                  This thread was updated on Aug 13, 2023
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                                  Address: Cinepolis VR,Nagpur

                                  My name is Raunak Vase or I am an employee of Cinepolis VR Nagpur, I sincerely want to file an upper case against Surendra Yadav, MOD of Cinepolis, because Surendra Yadav should give entry to the customer without ticket and keep the cash payment with him and give the entry to the customer. And tell the unit head that the unit head does not want to take any action.
                                  In Cinepolis night shift they give entry to customer without ticket punched and Surendra Yadav recycles popcorn tubs and popcorn decker orders are given unpunched in recycled tubs. Thee Mai Dekh Loonga but there is nothing in it.
                                  please take action against unit head surendra yadav
                                  Cinepolis India customer support has been notified about the posted complaint.
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                                  Hi Raunak,

                                  We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                                  Regards,
                                  Team Cinepolis
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                                    B
                                    [email protected]
                                    from Mohali, Punjab
                                    Aug 4, 2023
                                    Aug 5, 2023
                                    This thread was updated on Aug 5, 2023
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                                    Address: Mohali

                                    Sir I have book 9 ticket on 31st July
                                    Payment done
                                    No tickets received, no massage received
                                    Please refund my amount Rs 2086
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    View replies
                                    Hi Bobby,

                                    We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                                    Regards,
                                    Team Cinepolis
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                                      U
                                      uday
                                      from Mumbai, Maharashtra
                                      Aug 1, 2023
                                      Aug 4, 2023
                                      This thread was updated on Aug 4, 2023
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                                      I have booked movie ticket online from Cinepolis Web site transaction got Failed 2 times but refund not done from 50 days and customer care agents are of no use their manager in cinema place are also only giving dates and resolution not happening very pathetic service from Cinepolis India
                                      Cinepolis India customer support has been notified about the posted complaint.
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                                      Hi Uday,

                                      We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                                      Regards,
                                      Team Cinepolis
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                                        D
                                        Devansh Dhadda
                                        Aug 1, 2023
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                                        Address: World Trade park Jaipur

                                        I am in Cinepolis world Trade park, Jaipur, show was of 12:30 pm, it's been 1 pm and still movie hasn't started, I want refund for my ticket for wasting 30 minutes of mine
                                        Cinepolis India customer support has been notified about the posted complaint.
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