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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Sep 15, 2026
Complaints 1319
Resolved
663
Unresolved
656
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 6

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D
devakshi bharti
Nov 22, 2024
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I had made a payment for booking 4 tickets at CINEPOLIS DLF SAKET for 10:10Am show of bhool bhulaiya on 23rd November 2024.

The amount was debited but the tickets were not booked and the booking was not completed . I am attaching the screenshot of the same. Kindly reverse the charges ASAP.

I have just talked to my bank. They are saying that the amount has been debited from my account and even the transaction is approved by NPCI and has been credited to the beneficiary account Which is of HDFC bank.

However, my booking was not confirmed and the tickets were not mailed to me. So I kindly request to refund the amount as soon as possible.
Cinepolis India customer support has been notified about the posted complaint.
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    shubhammishra_1216
    from Bengaluru, Karnataka
    Nov 16, 2024
    Nov 16, 2024
    This thread was updated on Nov 16, 2024
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    Address: Cinepolis LULu
    Website: cinepolisindia.com/?cid=17

    The transaction for ticket done via UPI. Requesting for refund.
    Nov 16, 2024
    Complaint marked as Resolved 
    email to support
    Cinepolis India customer support has been notified about the posted complaint.
    Nov 16, 2024
    Updated by shubhammishra_1216     ticket not generated but transaction done...requesing for refund
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      M
      Manav Dileep
      Oct 28, 2024
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      I had placed an order for venom 2 tickets on 28/09/2024 for which I tried to book 3 times
      The amount was debited from my account 3 times for the total value of ₹810 approx and the order was successful for which I’ve received and email as well After which I received an email that the tickets could not be booked .
      Order no[protected],[protected],[protected]

      Kindly look into the matter and ensure that I get my refunds for the 3 failed transaction, each amounting to ₹270.80 and send me the confirmation of the tickets
      Cinepolis India customer support has been notified about the posted complaint.
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        S
        Sumit santhalia
        Aug 24, 2024
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        Address: Laxmi nagar, new delhi

        Respected sir/ma'am
        I Ravi Kumar, contact no.- [protected], tried to book 2 tickets for "KALKI 2989 AD" through the Cinepolis app on the night of 2nd of August but the money amounting to a sum of rupees 462 was deducted and the tickets were never booked. Later the next day we had to make the payment again to watch the movie at the theater (Cinepolis, V3S mall laxminagar, Delhi) and the manager had assured us to get the refund in a few days but now nearly 3 weeks have passed and i haven't received it yet, hence i request you to please look into the matter as soon as possible and resolve the issue.The upi ref no.of the transaction was[protected].
        Cinepolis India customer support has been notified about the posted complaint.
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          P
          Piyushpgvm
          from Delhi, Delhi
          Aug 21, 2024
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          Address: Cinepolis Nsp Delhi

          Visited cinepolis nsp on 21 Aug 2024
          The sent me to 4 different counters for just a glass of water
          When i asked the manager he denied me for it
          Finally when i urged him he agreed to provide for the same
          I have full video of same

          Is it right and lawfull to behave and act in such a manner by this cinema hall chain
          CINEPOLIS NSP DELHI
          Cinepolis India customer support has been notified about the posted complaint.
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            K
            Kanishka2111
            Aug 1, 2024
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            Watched Deadpool vs Wolverine (English) on 29 July 2024 at Cinepolis, Aashima Mall, Bhopal, Madhya Pradesh only to have the subtitles stuck halfway through the movie.
            Cinepolis India customer support has been notified about the posted complaint.
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              R
              Robin4651
              from Mohali, Punjab
              Jul 19, 2024
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              I booked 2 tickets today from Cinepolis app for 'Bad newz' movie and also food and beverages. Total bill amount is Rs 1064 it got debited but I did not received the tickets. Also an email came from cinepolis that my Your order#[protected] is successful. But when I sent a mail to support @cinepolis.com with this order ID. They said it was not successful. Now please give my refund back of Rs 1064. Transaction ID - T2407191627536779604270
              UTR[protected]
              Cinepolis India customer support has been notified about the posted complaint.
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                K
                kalpeshvasa
                from Bengaluru, Karnataka
                Jul 12, 2024
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                When I use CINEPOLIS25 code the payment page does not work. When the voucher code is removed, the payment page works. This is just a fake promotion wasting time and resources of consumers.
                Cinepolis India customer support has been notified about the posted complaint.
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                  P
                  pooja4005
                  from Gurgaon, Haryana
                  Jul 11, 2024
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                  Address: Delhi
                  Website: cinepolis.comaeib

                  Hi i have booked tickets for 10th july 8:35pm Cinepolis NSP DELHI.
                  Tickets not confirmed but amount is deducted.
                  TID:- VT241930074024340000056
                  > AUTH CODE:- 071728
                  kindly reverse my money or issue me tickets
                  Cinepolis India customer support has been notified about the posted complaint.
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                    G
                    Ganesh8818
                    from Chennai, Tamil Nadu
                    Jul 5, 2024
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                    Address: Chennai

                    They are intentionally not selling the first row tickets which is cheaper. They are blocking it in system. And selling only the first two tickets for 180rs.

                    Place. Chennai thoraipakkam BSR mall

                    I have more proofs on phone.
                    Cinepolis India customer support has been notified about the posted complaint.
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                      D
                      Divyesh2810
                      Jun 25, 2024
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                      I have booked a ticket on Cinepolis website. The payment has been done through UPI and the amount has been debited but yet I haven't received the ticket . And it's not even showing in the booking history the order id is #[protected]. Please check into it and give the ticket ir refund please
                      Cinepolis India customer support has been notified about the posted complaint.
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                        A
                        Amit435
                        May 5, 2024
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                        They are charging tiny 5 samosas 250 rupees
                        Cinepolis India customer support has been notified about the posted complaint.
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                          Abhiram23
                          from Thiruvananthapuram, Kerala
                          Apr 19, 2024
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                          Address: Thiruvananthapuram, Kerala

                          I tried to book 4 tickets of ‘Aavesham’ at Cinepolis mall of Travancore through cinepolis app on the date 09/04/2024. I paid using SBI debit card of my friend in the name ‘Akhil R Thambhi ’. 741 rupees was debited from the bank account whereas the tickets were not booked and we had to pay 741 again and booked tickets. The refund of 741 has still not been received in Akhil R Thambhi’s bank account. Please do something. Transaction details are given below.

                          Paid using SBI debit card
                          Transaction details (as given in YONO SBI app) : by debit card OTHPG[protected]TickegCCA Mumbai
                          Payment date : 09/04/2024
                          Cinepolis India customer support has been notified about the posted complaint.
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                            H
                            HNR_007
                            Apr 8, 2024
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                            I've been requesting for GST Invoice for the booking IDs in subject, but not receiving proper response till date. Clearly while booking, I was charged GST on both the values, but GST bill is only provided for ticket price.
                            Cinepolis India customer support has been notified about the posted complaint.
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                              D
                              Divyanshi Gupta
                              Apr 7, 2024
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                              Sir I booked 3 tickets for Godzilla ×king along with a large butter salt popcorn...I made the payment and my account was debited but my booking was unsuccessful... i kindly request you to refund my amount of Rs 1154 as it was deducted without the tickets being booked..i am attaching the required proofs with photos below.Also I got a message of refund being initiated but I didn't received it and neither I got to know about the status of Refund. Please see into this matter ASAP.
                              Cinepolis India customer support has been notified about the posted complaint.
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                                D
                                Divyanshi Gupta
                                Apr 7, 2024
                                Apr 7, 2024
                                This thread was updated on Apr 7, 2024
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                                Sir I booked 3 tickets for Godzilla ×king Kong along with a large butter salt popcorn...I made the payment and my account was debited but my booking was unsuccessful... i kindly request you to refund my amount as it was deducted without the tickets being booked..i am attaching the required proofs with photos below.
                                Cinepolis India customer support has been notified about the posted complaint.
                                Apr 07, 2024
                                Updated by Divyanshi Gupta                                 My Issue is not resolved...plz resolve it asap...I want my money refunded..
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                                  V
                                  Vikas310888
                                  from Greater Noida, Uttar Pradesh
                                  Apr 6, 2024
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                                  I came to watch godzilla 3d on 06.04.24 cinepolis janak, new delhi and while waiting I was extremely uncomfortable bcos there was no AC.
                                  ON TALKING TO MANAGER HE TOLD THAT THIS HAS BEEN A PROBLEM FOR TWO YEARS AND THAT THERE IS NO SOLUTION.
                                  Cinepolis India customer support has been notified about the posted complaint.
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                                    R
                                    RahulPV
                                    Mar 29, 2024
                                    Mar 29, 2024
                                    This thread was updated on Mar 29, 2024
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                                    Currently watching aadujeevitham goat life at DB mall, Bhopal, Madhya Pradesh, and the sound quality is very poor. Background music can be heard loudly but the cinema dialogues are very poor.
                                    Also movie was supposed to be with subtitle, but its not available.
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    Mar 29, 2024
                                    Updated by RahulPV                                     DB MALL, AUDI 2, BHOPAL, MADHYA PRADESH
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                                      M
                                      mshwetak
                                      from Thane, Maharashtra
                                      Mar 25, 2024
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                                      Address: Thane

                                      I visited Viviana Cinepolis today for a late night show and got a hot dog. The meat was stale and the bread was rotting.
                                      I had a stomach ache from eating it just halfway. It's horrible how you okay with the health of customers
                                      Cinepolis India customer support has been notified about the posted complaint.
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                                        H
                                        Heenakhurana016
                                        Mar 9, 2024
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                                        Address: Airia mall, gurgaon

                                        Movie - Shaitan
                                        Showtime - 9th March 2024, 7:30 PM, Audi 3
                                        Seats - P19, P21

                                        The speaker over our seat numbers is faulty.. and is causing lot of noise .
                                        We have raised this issue multiple times to the manager, Pankaj .

                                        But no action has been taken yet .
                                        We paid 800+ rupees for these seats, and all we are getting is static noises
                                        +1 videos
                                        Cinepolis India customer support has been notified about the posted complaint.
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