Cinepolis India Complaints & Reviews

Address: Cinepolis LULu

Website: cinepolisindia.com/?cid=17

The transaction for ticket done via UPI. Requesting for refund.

Nov 16, 2024

Complaint marked as Resolved

email to support

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Nov 16, 2024

Updated by shubhammishra_1216 ticket not generated but transaction done...requesing for refund

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I had placed an order for venom 2 tickets on 28/09/2024 for which I tried to book 3 times
The amount was debited from my account 3 times for the total value of ₹810 approx and the order was successful for which I’ve received and email as well After which I received an email that the tickets could not be booked .
Order no[protected],[protected],[protected]

Kindly look into the matter and ensure that I get my refunds for the 3 failed transaction, each amounting to ₹270.80 and send me the confirmation of the tickets

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Address: Laxmi nagar, new delhi

Respected sir/ma'am
I Ravi Kumar, contact no.- [protected], tried to book 2 tickets for "KALKI 2989 AD" through the Cinepolis app on the night of 2nd of August but the money amounting to a sum of rupees 462 was deducted and the tickets were never booked. Later the next day we had to make the payment again to watch the movie at the theater (Cinepolis, V3S mall laxminagar, Delhi) and the manager had assured us to get the refund in a few days but now nearly 3 weeks have passed and i haven't received it yet, hence i request you to please look into the matter as soon as possible and resolve the issue.The upi ref no.of the transaction was[protected].

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Address: Cinepolis Nsp Delhi

Visited cinepolis nsp on 21 Aug 2024
The sent me to 4 different counters for just a glass of water
When i asked the manager he denied me for it
Finally when i urged him he agreed to provide for the same
I have full video of same

Is it right and lawfull to behave and act in such a manner by this cinema hall chain
CINEPOLIS NSP DELHI

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Watched Deadpool vs Wolverine (English) on 29 July 2024 at Cinepolis, Aashima Mall, Bhopal, Madhya Pradesh only to have the subtitles stuck halfway through the movie.

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I booked 2 tickets today from Cinepolis app for 'Bad newz' movie and also food and beverages. Total bill amount is Rs 1064 it got debited but I did not received the tickets. Also an email came from cinepolis that my Your order#[protected] is successful. But when I sent a mail to support @cinepolis.com with this order ID. They said it was not successful. Now please give my refund back of Rs 1064. Transaction ID - T2407191627536779604270
UTR[protected]

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When I use CINEPOLIS25 code the payment page does not work. When the voucher code is removed, the payment page works. This is just a fake promotion wasting time and resources of consumers.

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Address: Delhi

Website: cinepolis.comaeib

Hi i have booked tickets for 10th july 8:35pm Cinepolis NSP DELHI.
Tickets not confirmed but amount is deducted.
TID:- VT241930074024340000056
> AUTH CODE:- 071728
kindly reverse my money or issue me tickets

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Address: Chennai

They are intentionally not selling the first row tickets which is cheaper. They are blocking it in system. And selling only the first two tickets for 180rs.

Place. Chennai thoraipakkam BSR mall

I have more proofs on phone.

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I have booked a ticket on Cinepolis website. The payment has been done through UPI and the amount has been debited but yet I haven't received the ticket . And it's not even showing in the booking history the order id is #[protected]. Please check into it and give the ticket ir refund please

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They are charging tiny 5 samosas 250 rupees

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Address: Thiruvananthapuram, Kerala

I tried to book 4 tickets of ‘Aavesham’ at Cinepolis mall of Travancore through cinepolis app on the date 09/04/2024. I paid using SBI debit card of my friend in the name ‘Akhil R Thambhi ’. 741 rupees was debited from the bank account whereas the tickets were not booked and we had to pay 741 again and booked tickets. The refund of 741 has still not been received in Akhil R Thambhi’s bank account. Please do something. Transaction details are given below.

Paid using SBI debit card
Transaction details (as given in YONO SBI app) : by debit card OTHPG[protected]TickegCCA Mumbai
Payment date : 09/04/2024

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I've been requesting for GST Invoice for the booking IDs in subject, but not receiving proper response till date. Clearly while booking, I was charged GST on both the values, but GST bill is only provided for ticket price.

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Sir I booked 3 tickets for Godzilla ×king along with a large butter salt popcorn...I made the payment and my account was debited but my booking was unsuccessful... i kindly request you to refund my amount of Rs 1154 as it was deducted without the tickets being booked..i am attaching the required proofs with photos below.Also I got a message of refund being initiated but I didn't received it and neither I got to know about the status of Refund. Please see into this matter ASAP.

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Sir I booked 3 tickets for Godzilla ×king Kong along with a large butter salt popcorn...I made the payment and my account was debited but my booking was unsuccessful... i kindly request you to refund my amount as it was deducted without the tickets being booked..i am attaching the required proofs with photos below.

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Apr 07, 2024

Updated by Divyanshi Gupta My Issue is not resolved...plz resolve it asap...I want my money refunded..

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I came to watch godzilla 3d on 06.04.24 cinepolis janak, new delhi and while waiting I was extremely uncomfortable bcos there was no AC.
ON TALKING TO MANAGER HE TOLD THAT THIS HAS BEEN A PROBLEM FOR TWO YEARS AND THAT THERE IS NO SOLUTION.

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Currently watching aadujeevitham goat life at DB mall, Bhopal, Madhya Pradesh, and the sound quality is very poor. Background music can be heard loudly but the cinema dialogues are very poor.
Also movie was supposed to be with subtitle, but its not available.

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Mar 29, 2024

Updated by RahulPV DB MALL, AUDI 2, BHOPAL, MADHYA PRADESH

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Address: Thane

I visited Viviana Cinepolis today for a late night show and got a hot dog. The meat was stale and the bread was rotting.
I had a stomach ache from eating it just halfway. It's horrible how you okay with the health of customers

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Address: Airia mall, gurgaon

Movie - Shaitan
Showtime - 9th March 2024, 7:30 PM, Audi 3
Seats - P19, P21

The speaker over our seat numbers is faulty.. and is causing lot of noise .
We have raised this issue multiple times to the manager, Pankaj .

But no action has been taken yet .
We paid 800+ rupees for these seats, and all we are getting is static noises

+1 videos

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Address: Bhandup, Magnet Mall

I am trying to book my tickets through a voucher code and the first time i applied it, it was applicable but i did not book the tickets because we were unsure if we are available for that show so we canceled. Now when I am trying to apply that voucher code again, it says it is already used. Please provide me a new voucher code

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Cinepolis India Complaints & Reviews

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Cinepolis India reviews & complaints page 6

Transaction failed.

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Amount debited but tickets not issued

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regarding refund of unbooked ticket

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Denial of water glass to toddler

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Stuck subtitles

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payment debited but tickets not received

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Fake promotion

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Hi i have booked tickets for 10th july 8:35pm cinepolis nsp delhi. Tickets not confirmed but amount is deducted.

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They are not issuing and blocking second class tickets

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Didn't receive the ticket but money debited

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Extremely high price

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Money debited from account but ticket not booked and still did not get refund.

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GST Invoice for Booking ID WQ4RGJM & WRMGN6D

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Payment Made and Amount deducted but tickets not booked

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Payment made for the movie and amount deducted but tickets not booked

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Extremely hot in waiting area

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Movie and sound

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Food quality

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Faulty speakers in the movie theatre

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Voucher Code

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