Cinepolis India Complaints & Reviews

This is in regards to the IMAX ticket pricing of Oppenheimer at Cinepolis Nexus Westend, Pune. The tickets for IMAX have been priced starting from ₹1050/- while the same movie has IMAX tickets in Mumbai and Bangalore starting from ₹300/-. This seems to be a grave error and hence needs to be rectified at the earliest. Many people are waiting for the correct prices to be listed so as to book them immediately....

This is regarding the IMAX ticket pricing at Cinepolis Nexus Westend, Pune for Oppenheimer. The tickets have been priced from ₹1050/- while the same movie has IMAX tickets in Mumbai and Bangalore from ₹300/-. This seems to be a grave error which needs to be rectified immediately. Many people are waiting for the correct prices to be listed as to book them....

22nd June
Audi 6 - VIP K7, K8
Booking ID - WCNKQMM

Cinepolis DSL Virtue Mall, Survey Colony, Industrial Development Area, Gaddi annaram, Hyderabad, Telangana

played ads and trailers for 20-25 mins before start of the movie and 20 mins during interval. As a consumer, we pay the money to watch a movie and not to see unnecessary ads. Theatre owners have become so commercial that in order to make money...

Me and my friend went to watch Elemental movie at your multiplex in Ashima mall Bhopal, Madhya Pradesh, India.
During the time of the interval me and my friend wanted to go out of the movie hall, we were denied to go out by the guard at the entrance, by the manager with disrespect. He said we cant write that in terms and conditions that people are not allowed to go out in the interval but this is our company policy that you cant.br...

I went to watch 11.15 show at Cinepolis Lucknow today on 25/06/23 when I went to order at the food counter the staff named Rampal refused to deliver on the seat. Very sad to see this kind of behavior from such a reputed brand. Now have to think before coming to Cinepolis again....

We visit cinepolis, Vadodara, 7 friends o[censored]s.
After starting the movie the subtitles were not readable, attaching video of proof.
And we watch English movies with subtitles only, for better understanding.

When complained to manager he replied rudely, "that is how the movie has been recorded."
Now Disney has made 60+ movies, I'm sure they know how to make their movies with subtitles.

My...

It is stated that I have booked two vip seats J-1 and J-2 for movie 1920 Horrors of the heart at Cinepolis Airia for 09:45 AM from the Cinepolis application.
I have paid Rs. 747 for order no[protected] through my paytm account but I have not got tickets for the same.

Please resolve at the earliest and I want same seats for the same show.
Please do the needful.

I have attached payment details...

I booked two tickets and my payment for that got deducted but ticket booking got failed
Please refund my amount asap. I used paytm upi for payment
UPI reference number

[protected]....

It was apparent that the staff did not prioritize or pay attention to customer needs....

The service was unbearably slow, causing unnecessary delays and inconvenience. Despite the presence of a few staff members, the overall efficiency was incredibly poor, resulting in an extensive wait for basic services....

My order I'd is[protected] I issued 2 tickets. exited the app for payment on my UPI app, when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained thorough mail . But nothing has been done yet! Kindly look into the matter....

I had booked ticket till 4/06/2023 money was deducted but ticket not received and no I have not received my refund yet this is biggest and worst Cinepolis...

Sir/Ma'am
I'm Vighneshwar,
This is to inform that while watching 'The Flash' in Cinepolis, Meenakshi Mall, Bannerghatta Road, Bangalore - 560076 on 18th June 2023, the screen was fit to a square frame in the centre of the screen for the entire movie, instead of fitting it to the full screen.
This is disappointing and annoying as the main reason of watching a movie in theatre is to enjoy the special effects which involve...

Dear Cinepolis India,

I hope this email finds you well. I am writing to express my extreme disappointment and dissatisfaction with my recent movie experience at one of your cinema halls. I had booked 10 tickets under BOOKING ID: W8HF6T4 for the highly anticipated movie "Adipurush 3D" for my team, specifically opting for the M Series seating, which was advertised as premium seating with extra leg space. However, upon reaching...

Dear team we had booked tickets for adhipurash and at the counter cinepolis emp denied to add rewards points to my cinepolis app and said that can't add really unhappy with service my question if can't add rewards points and then why these app and all even we booked thirty tickets...

About. By 12:10 we had reached the theatre, had the security guard scan the tickets, or asked to wait. While waiting it was 12:20 pm but, no one opened the screen 1 door for entry, or no one came to inform us for early entry. We have to ask the security guard ourselves. It's 12:20 PM yet no one called for entry. The security guard said go inside yourself, or when we had to go inside ourselves then why were we asked to wait. Because of this...

On 10.6.23 i booked a ticket for 'Por thozhil' with english subtitles at Cinepolis, SJR central mall, Arekere, Bannerghatta, Banglore. Even in e-posters at theater it was shown subtitles available for the show. However there was no subtitles with the show. I have travelled about 25 kms to get the subtitles and this is what i have come across. Hope you will address my concern....

I have booked four tickets for the movie Sri Raghupati (Date-12/06/23, time-3.40PM). Money was deducted from my account but i did not receive the tickets, please solve the problem....

I booked 5 tickets for Zara hatke zara bachke today for tomorrows 3:45 show at Cinepolis Nagpur. I did it through the Cinepolis App. I did the payment through the Phone Pe app and when I returned to the Cinepolis app the page went away and it said that the transaction failed, but the money got debited and I also received an Email from [protected]@ccavenue.com about the order confirmation which may be handles the payments. The order no. is[protected]....

I booked 5 tickets for Zara hatke zara bachke today for tomorrows 3:45 show at Cinepolis Nagpur. I did it through the Cinepolis App. I did the payment through the Phone Pe app and when I returned to the Cinepolis app the page went away and it said that the transaction failed, but the money got debited and I also received an Email from [protected]@ccavenue.com about the order confirmation which may be handles the payments. The Order No. is[protected]....