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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Jan 26, 2026
Complaints 1312
Resolved
662
Unresolved
650
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Cinepolis India reviews & complaints page 6

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F
Fariha Siddiqui
Sep 6, 2023
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I booked 5 tickets with order no[protected] but tickets are not issued. Kindly help asap .
I received an email from [protected]@ccavenue.com for successful transaction.
Cinepolis India customer support has been notified about the posted complaint.
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    M
    Mohd monirul islam
    Sep 5, 2023
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    Address: Janak cinema Cinepolis

    I am in the audi 3 at Cinepolis janak cinema now and there is ac not working. As I am a regular visitor at Cinepolis I don't expect this kind of service.
    Very poor poor poor.
    Date 5 sep 2023
    Cinepolis India customer support has been notified about the posted complaint.
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      S
      Shashwat Pratap Parihar
      Sep 3, 2023
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      Address: Cinepolis: Aashima Mall, Bhopal 3rd Floor, Aashima Mall, Danish Nagar, Bawadia Kalan, Hoshingabad Road, Bhopal, Madhya Pradesh 462026, India

      Today is 3 Sept I went to OMG 2 Show at 9:50 AM
      Cinepolis: Aashima Mall, Bhopal
      3rd Floor, Aashima Mall, Danish Nagar, Bawadia Kalan, Hoshingabad Road, Bhopal, Madhya Pradesh 462026, India

      I was late a bit, i reached the theater and purchased a ticket for OMG 2 Show and people on the counter are mandatory giving coke of 80rs. to us, as their statement was you either have to purchase this coke of 80 rs which is minimum or you can purchase something else..

      As far as i can think this behavior of Theater management is not at all good
      It is ruining our customer experience.

      Unfortunately i was in hurry so i could not take bill of the coke
      Cinepolis India customer support has been notified about the posted complaint.
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        T
        TUHIN Bhattacharjee
        Sep 1, 2023
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        Address: Nexus Prestige Shantiniketan Mall, Whitefield, Bangalore

        Drilling noise during the movie in Nexus Prestige Shantiniketan, whitefield in Audi 10 for movie Dream Girl 2.
        Really disturbing during movie and not worth the money
        Cinepolis India customer support has been notified about the posted complaint.
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          B
          bhagatwalajayee
          from Surat, Gujarat
          Sep 1, 2023
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          Amount deducted but tickets not booked Via CCavenue

          I have tried to booked the 2 tickets for Gader-2 on 17th August 2023 through Cinepolis website. They are using CC Avenue gatway for their payment processing. The amount of 521/- was deducted from my account, but tickets were not booked. So I personally visited the Theater. Imperial square mall, Upper Star Bazaar, Pal Hazira Road, Adajan, Surat, Gujarat 395009, India
          I met Mr.Dhiraj there, he said he will look in to the matter and my...
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          R
          [email protected]
          Aug 31, 2023
          Sep 1, 2023
          This thread was updated on Sep 1, 2023
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          Address: Cinepolis,wtp mall jaipur

          I bookedmovie tickets on 30th aug 2023 from Cinepolis website but my amount got debited and tickets weren't booked .So I want the refund
          Order no[protected]
          Cinepolis India customer support has been notified about the posted complaint.
          View replies
          Hi Ronit,

          we request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

          Regards,
          Team Cinepolis
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            S
            sachinanand006
            from Kochi, Kerala
            Aug 28, 2023
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            Address: Cinepolis VIP center square mall kochi

            Booked two ticket for 1200 on 27th Aug 2023.

            On reaching Cinepolis VIP center Square Mall security informed no parking available as MG road did not have any paid parking available hence we could not watch movie.

            When mall is charging 600 rs for a ticket cinepolis should ensure movie goers have ample parking available as the customer cannot park vehicle on road and come for a 3 hr movie.
            Cinepolis India customer support has been notified about the posted complaint.
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              T
              Tushaaar
              from Gurugram, Haryana
              Aug 28, 2023
              Aug 28, 2023
              This thread was updated on Aug 28, 2023
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              Address: Gurgaon

              AC not working and staff are really worst and seats are also very bad full show AC not working want my money back
              Cinepolis India customer support has been notified about the posted complaint.
              View replies
              Hi Tushaaar,

              We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

              Regards,
              Team Cinepolis
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                N
                Navi1997
                Aug 27, 2023
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                Address: Gurgaon

                I had made first booking on Cinepolis website with order number[protected] for which payment showed as pending on my credit card. Then I made another booking with order number[protected] with UPI payment, this time my money was deducted but did not receive ticket again
                Kindly refund my money urgently
                Cinepolis India customer support has been notified about the posted complaint.
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                  N
                  Navi1997
                  Aug 27, 2023
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                  Address: Gurgaon

                  Hello,
                  I have made a booking from Cinepolis website, my payment is deducted but I have not received any ticket. Kindly provide ticket before movie show timing or compensate for this.

                  Order number[protected]
                  Cinepolis India customer support has been notified about the posted complaint.
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                    8
                    8076518564
                    Aug 25, 2023
                    Aug 25, 2023
                    This thread was updated on Aug 25, 2023
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                    Address: Cross river Mall

                    2 tikat refundable not movie show black and white movie dikhaya gaya today 9.10 am show gadar 2
                    +1 videos
                    Cinepolis India customer support has been notified about the posted complaint.
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                    Hi,

                    Kindly elaborate more on your issue at [protected]@Cinepolis.com so we can assist you in a better way.

                    Regards,
                    Team Cinepolis
                    Reply
                    Hi,

                    Kindly elaborate more on your issue at [protected]@Cinepolis.com so we can assist you in a better way.

                    Regards,
                    Team Cinepolis
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                      8
                      8076518564
                      Aug 25, 2023
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                      Address: Cross river Mall

                      9.10 Am gadar 2 black and white movie dikhaya gaya
                      +1 videos
                      Cinepolis India customer support has been notified about the posted complaint.
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                        R
                        Rahulsablani
                        from Jaipur, Rajasthan
                        Aug 23, 2023
                        Aug 24, 2023
                        This thread was updated on Aug 24, 2023
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                        Address: Cinepolis wtp malviya nagar jaipur

                        Booking number WJ2DJRR
                        I booked for gadar 2 10 tickets for 8:30 pm show for 16 aug 23 at wtp jaipur from website cinepolisindia.com
                        But as per theater they were not having such show for that timing so the team appologised and said we will raise refund till today they havnt issued any refund i need to call them for 10 times atleast so that i can speak with them after that they respond that we are working on it and they doesnt share anykind of complaint number
                        Such bad experience with cinepolis will not reccomend anyone to visit or book tickets online from your official website
                        Cinepolis India customer support has been notified about the posted complaint.
                        View replies
                        Hi Rahul,

                        We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                        Regards,
                        Team Cinepolis
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                          R
                          Rakshit2296
                          Aug 23, 2023
                          Aug 23, 2023
                          This thread was updated on Aug 23, 2023
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                          Address: Cinepolis eta binnypet mall Bangalore

                          Booked a ticket for omg2 on 22/08/2023 at cinepolis eta binnypet mall. Was a total of 251rs. Redeemed my 60rs in my Cinepolis club point and 191rs from my bank account.
                          When I reached the place I had not got my ticket on the app. In return I had to pay at the counter also.
                          When I raised a complaint on their app. It was useless as they don't have any contact number or response to my complaint.

                          Please give me my refund at the earliest!
                          Contact number [protected]
                          Cinepolis India customer support has been notified about the posted complaint.
                          View replies
                          Hi Rakshit,

                          We will share relevant updates regarding the concern once we hear from our team. We request you to allow us some time.

                          Regards,
                          Team Cinepolis
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                            M
                            Manohar Marappa
                            Aug 23, 2023
                            Aug 23, 2023
                            This thread was updated on Aug 23, 2023
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                            Address: Orion East Mall bansawadi

                            Right now I am at Orion East Banaswadi, watching. Omg 2 10:30 pm show at 22/08/2023 and 1st half have been over, the entire first off movie did not have proper sound and i feel they have done it with purposefully . Kindly look into it .
                            Cinepolis India customer support has been notified about the posted complaint.
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                            Hi Manohar,

                            We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                            Regards,
                            Team Cinepolis
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                              M
                              Mehul Suratwala
                              Aug 21, 2023
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                              I have booked my ticket for OMG 2 movie today..payment done but ticket not issued to me by cinepolis..this is my order id..[protected].kindly do needful
                              Cinepolis India customer support has been notified about the posted complaint.
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                                K
                                kumar2444
                                Aug 20, 2023
                                Aug 21, 2023
                                This thread was updated on Aug 21, 2023
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                                Address: Cinepolis Shantiniketan at Nexus shantiniketan mall, Bangalore

                                I booked a movie ticket for 2 (VIP tickets) by paying a premium fees
                                Place Cinepolis Shantiniketan at Nexus shantiniketan mall Whitefield, Bangalore
                                Date of booking-18 August
                                Audi number 10
                                6.50 PM show
                                The air conditioning of the hall was switched off exactly at 9 pm leading to lot of suffocation and hot temperature in the cinema hall
                                This is not the first time this happened
                                This cinema hall frequently switches off Air conditioning to save costs
                                I have attached the ticket of the cinema hall
                                I need a full refund because of my poor experience

                                OR, I AM FILING A CONSUMER COURT CASE AGAINST YOU
                                Cinepolis India customer support has been notified about the posted complaint.
                                View replies
                                Hi Mr. Kumar,

                                We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                                Regards,
                                Team Cinepolis
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                                  S
                                  SNadeem
                                  Aug 19, 2023
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                                  Hi,
                                  I booked 2 movie tickets using your mobile app on 13/08/23 after payment was done your pathetic app redirected me to another page and then there was no ticket visible i don't even receive a message or email form Cinepolis team that my booking has been confirmed or not but i made the payment.After this incident i tried reaching the support but they are not available i emailed them at [protected]@cinepolis.com but wither they shut down their customer support or have provided the wrong email as I am unable to send them I always receive my mail back from poatman.
                                  Kindly refund my money otherwise I will visit the consumer court.
                                  I have attached the payment receipt for your reference
                                  Thanks & Regards
                                  Reg. Mobile number [protected]
                                  Cinepolis India customer support has been notified about the posted complaint.
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                                    K
                                    Kr001
                                    Aug 17, 2023
                                    Aug 18, 2023
                                    This thread was updated on Aug 18, 2023
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                                    Address: Kochi

                                    I accidentally booked tickets for the wrong movie. Can I get a refund?
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    View replies
                                    Hi,

                                    We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded. Thanks!

                                    Regards,
                                    Team Cinepolis
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                                      C
                                      Chitra37
                                      from Bhopal, Madhya Pradesh
                                      Aug 14, 2023
                                      Aug 14, 2023
                                      This thread was updated on Aug 14, 2023
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                                      I booked 10 tickets for gadar 2 at ashima mall bhopal on saturday 12 th August. I made the payment through UPI and the amount was deducted but tickets were not issued. Kindly refund my money back asap. The amount is Rs 3177
                                      Cinepolis India customer support has been notified about the posted complaint.
                                      View replies
                                      Hi Chitra,

                                      We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                                      Regards,
                                      Team Cinepolis
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