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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Nov 29, 2025
Complaints 1302
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Cinepolis India reviews & complaints page 6

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8
8076518564
Aug 25, 2023
Aug 25, 2023
This thread was updated on Aug 25, 2023
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Address: Cross river Mall

2 tikat refundable not movie show black and white movie dikhaya gaya today 9.10 am show gadar 2
+1 videos
Cinepolis India customer support has been notified about the posted complaint.
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Hi,

Kindly elaborate more on your issue at [protected]@Cinepolis.com so we can assist you in a better way.

Regards,
Team Cinepolis
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Hi,

Kindly elaborate more on your issue at [protected]@Cinepolis.com so we can assist you in a better way.

Regards,
Team Cinepolis
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    8
    8076518564
    Aug 25, 2023
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    Address: Cross river Mall

    9.10 Am gadar 2 black and white movie dikhaya gaya
    +1 videos
    Cinepolis India customer support has been notified about the posted complaint.
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      R
      Rahulsablani
      from Jaipur, Rajasthan
      Aug 23, 2023
      Aug 24, 2023
      This thread was updated on Aug 24, 2023
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      Address: Cinepolis wtp malviya nagar jaipur

      Booking number WJ2DJRR
      I booked for gadar 2 10 tickets for 8:30 pm show for 16 aug 23 at wtp jaipur from website cinepolisindia.com
      But as per theater they were not having such show for that timing so the team appologised and said we will raise refund till today they havnt issued any refund i need to call them for 10 times atleast so that i can speak with them after that they respond that we are working on it and they doesnt share anykind of complaint number
      Such bad experience with cinepolis will not reccomend anyone to visit or book tickets online from your official website
      +3 photos
      Cinepolis India customer support has been notified about the posted complaint.
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      Hi Rahul,

      We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

      Regards,
      Team Cinepolis
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        R
        Rakshit2296
        Aug 23, 2023
        Aug 23, 2023
        This thread was updated on Aug 23, 2023
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        Address: Cinepolis eta binnypet mall Bangalore

        Booked a ticket for omg2 on 22/08/2023 at cinepolis eta binnypet mall. Was a total of 251rs. Redeemed my 60rs in my Cinepolis club point and 191rs from my bank account.
        When I reached the place I had not got my ticket on the app. In return I had to pay at the counter also.
        When I raised a complaint on their app. It was useless as they don't have any contact number or response to my complaint.

        Please give me my refund at the earliest!
        Contact number [protected]
        +2 photos
        Cinepolis India customer support has been notified about the posted complaint.
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        Hi Rakshit,

        We will share relevant updates regarding the concern once we hear from our team. We request you to allow us some time.

        Regards,
        Team Cinepolis
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          M
          Manohar Marappa
          Aug 23, 2023
          Aug 23, 2023
          This thread was updated on Aug 23, 2023
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          Address: Orion East Mall bansawadi

          Right now I am at Orion East Banaswadi, watching. Omg 2 10:30 pm show at 22/08/2023 and 1st half have been over, the entire first off movie did not have proper sound and i feel they have done it with purposefully . Kindly look into it .
          Cinepolis India customer support has been notified about the posted complaint.
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          Hi Manohar,

          We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

          Regards,
          Team Cinepolis
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            M
            Mehul Suratwala
            Aug 21, 2023
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            I have booked my ticket for OMG 2 movie today..payment done but ticket not issued to me by cinepolis..this is my order id..[protected].kindly do needful
            Cinepolis India customer support has been notified about the posted complaint.
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              K
              kumar2444
              Aug 20, 2023
              Aug 21, 2023
              This thread was updated on Aug 21, 2023
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              Address: Cinepolis Shantiniketan at Nexus shantiniketan mall, Bangalore

              I booked a movie ticket for 2 (VIP tickets) by paying a premium fees
              Place Cinepolis Shantiniketan at Nexus shantiniketan mall Whitefield, Bangalore
              Date of booking-18 August
              Audi number 10
              6.50 PM show
              The air conditioning of the hall was switched off exactly at 9 pm leading to lot of suffocation and hot temperature in the cinema hall
              This is not the first time this happened
              This cinema hall frequently switches off Air conditioning to save costs
              I have attached the ticket of the cinema hall
              I need a full refund because of my poor experience

              OR, I AM FILING A CONSUMER COURT CASE AGAINST YOU
              +1 photos
              Cinepolis India customer support has been notified about the posted complaint.
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              Hi Mr. Kumar,

              We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

              Regards,
              Team Cinepolis
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                S
                SNadeem
                Aug 19, 2023
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                Hi,
                I booked 2 movie tickets using your mobile app on 13/08/23 after payment was done your pathetic app redirected me to another page and then there was no ticket visible i don't even receive a message or email form Cinepolis team that my booking has been confirmed or not but i made the payment.After this incident i tried reaching the support but they are not available i emailed them at [protected]@cinepolis.com but wither they shut down their customer support or have provided the wrong email as I am unable to send them I always receive my mail back from poatman.
                Kindly refund my money otherwise I will visit the consumer court.
                I have attached the payment receipt for your reference
                Thanks & Regards
                Reg. Mobile number [protected]
                +3 photos
                Cinepolis India customer support has been notified about the posted complaint.
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                  K
                  Kr001
                  Aug 17, 2023
                  Aug 18, 2023
                  This thread was updated on Aug 18, 2023
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                  Address: Kochi

                  I accidentally booked tickets for the wrong movie. Can I get a refund?
                  Cinepolis India customer support has been notified about the posted complaint.
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                  Hi,

                  We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded. Thanks!

                  Regards,
                  Team Cinepolis
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                    C
                    Chitra37
                    from Bhopal, Madhya Pradesh
                    Aug 14, 2023
                    Aug 14, 2023
                    This thread was updated on Aug 14, 2023
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                    I booked 10 tickets for gadar 2 at ashima mall bhopal on saturday 12 th August. I made the payment through UPI and the amount was deducted but tickets were not issued. Kindly refund my money back asap. The amount is Rs 3177
                    Cinepolis India customer support has been notified about the posted complaint.
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                    Hi Chitra,

                    We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                    Regards,
                    Team Cinepolis
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                      Chitra37
                      from Bhopal, Madhya Pradesh
                      Aug 14, 2023
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                      I booked for gadar 2 movie tickets the amount was deducted but tickets were not issued. Please refund the asap
                      +1 photos
                      Cinepolis India customer support has been notified about the posted complaint.
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                        D
                        Docsan
                        from LUCKNOW, Uttar Pradesh
                        Aug 13, 2023
                        Aug 14, 2023
                        This thread was updated on Aug 14, 2023
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                        Went to watch jailer on 13th August, 7.05pm show in one awadh, Lucknow.A gang of men were passing lewd comments, dancing, banging seats throughout the movie.Spoke to the manager, but had no impact.Hereby attaching their video
                        +1 videos
                        Cinepolis India customer support has been notified about the posted complaint.
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                        Hi,

                        We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                        Regards,
                        Team Cinepolis
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                          D
                          [email protected]
                          from Thane, Maharashtra
                          Aug 12, 2023
                          Aug 13, 2023
                          This thread was updated on Aug 13, 2023
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                          I made a booking of 2 tickets for movie OMG 2 for Date :13/8/2023 Venue Cinépolis VIP Viviana Time: 10:00am Seats D1 & D2. Ticket cost was ₹1400+ 118. I was told to make a payment of 1458 after reducing my 60 Cinépolis loyalty points. I paid through Google Pay but did not receive the tickets inspite of amount being debited from my bank account.
                          Complaining here as I did not find suitable help/ support on the Cinépolis app
                          +2 photos
                          Cinepolis India customer support has been notified about the posted complaint.
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                          Hi Deepa,

                          We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                          Regards,
                          Team Cinepolis
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                            D
                            [email protected]
                            from Thane, Maharashtra
                            Aug 12, 2023
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                            I booked two tickets for movie OMG 2 on 13/08/2023 at Cinépolis Viviana, Thane 10:00 am or 10:20 am show. Not sure about the timing. I paid thi Google Pay. Amount of ₹1458 ( ticket amount 1581-60 Cinépolis points) was deducted from my bank account but I did not receive the ticket .
                            Appealing here as there is no help/ support on the app
                            +2 photos
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                              W
                              waseeonak
                              Aug 5, 2023
                              Aug 13, 2023
                              This thread was updated on Aug 13, 2023
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                              Address: Cinepolis VR,Nagpur

                              My name is Raunak Vase or I am an employee of Cinepolis VR Nagpur, I sincerely want to file an upper case against Surendra Yadav, MOD of Cinepolis, because Surendra Yadav should give entry to the customer without ticket and keep the cash payment with him and give the entry to the customer. And tell the unit head that the unit head does not want to take any action.
                              In Cinepolis night shift they give entry to customer without ticket punched and Surendra Yadav recycles popcorn tubs and popcorn decker orders are given unpunched in recycled tubs. Thee Mai Dekh Loonga but there is nothing in it.
                              please take action against unit head surendra yadav
                              Cinepolis India customer support has been notified about the posted complaint.
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                              Hi Raunak,

                              We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                              Regards,
                              Team Cinepolis
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                                B
                                [email protected]
                                from Mohali, Punjab
                                Aug 4, 2023
                                Aug 5, 2023
                                This thread was updated on Aug 5, 2023
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                                Address: Mohali

                                Sir I have book 9 ticket on 31st July
                                Payment done
                                No tickets received, no massage received
                                Please refund my amount Rs 2086
                                Cinepolis India customer support has been notified about the posted complaint.
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                                Hi Bobby,

                                We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                                Regards,
                                Team Cinepolis
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                                  U
                                  uday
                                  from Mumbai, Maharashtra
                                  Aug 1, 2023
                                  Aug 4, 2023
                                  This thread was updated on Aug 4, 2023
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                                  I have booked movie ticket online from Cinepolis Web site transaction got Failed 2 times but refund not done from 50 days and customer care agents are of no use their manager in cinema place are also only giving dates and resolution not happening very pathetic service from Cinepolis India
                                  Cinepolis India customer support has been notified about the posted complaint.
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                                  Hi Uday,

                                  We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                                  Regards,
                                  Team Cinepolis
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                                    D
                                    Devansh Dhadda
                                    Aug 1, 2023
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                                    Address: World Trade park Jaipur

                                    I am in Cinepolis world Trade park, Jaipur, show was of 12:30 pm, it's been 1 pm and still movie hasn't started, I want refund for my ticket for wasting 30 minutes of mine
                                    Cinepolis India customer support has been notified about the posted complaint.
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                                      S
                                      Sanskruti Thakur
                                      Jul 29, 2023
                                      Jul 30, 2023
                                      This thread was updated on Jul 30, 2023
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                                      Ticket Cancellation and Refund

                                      Address: Railway Station, Seawoods Grand Central Mall, above Seawoods, Navi Mumbai, Maharashtra 400706

                                      I recently booked Oppenheimer tickets at Nexus Seawoods, Nerul. After the payment, I realised I booked it for the wrong timings. I spent about 1900 on these tickets. I wanted to cancel but there was no option for cancellation. I know it was a mistake on my part but please make a cancel option available. You guys already ask 200Rs for charges. What if I had made bookings at the wrong location? Who'd be willing to buy it? Please look into this...
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                                      Pushkar0311
                                      from Muzaffarpur, Bihar
                                      Jul 29, 2023
                                      Jul 29, 2023
                                      This thread was updated on Jul 29, 2023
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                                      You have to give offer its too costly everytime. If movie gets older then you have to less the price of ticket and give some offers
                                      Cinepolis India customer support has been notified about the posted complaint.
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                                      Hi Pushkar,

                                      We have added your remarks in our bucket and will pass on this to our concerned team.

                                      Regards,
                                      Team Cinepolis
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