Cinepolis India Complaints & Reviews

My order I'd is[protected] . I issued 2 tickets for zara hatke and zara bachke movie for yesterday.Payment was completed successfully and ticket had not been issued. when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained yesterday...

I booked a movie ticket on Thursday i.e 1st June 2023 for a movie. But later in the day, a lower court in Assam didn't allow the movie to release. So I want a full refund for the tickets.

Booking ID: WPNBC76
Movie Name: SRI RAGHUPATI(ASSAMESE WITH ENG SUB) (AS)
Date and Time of the Movie: FRI, 2ND JUN, 2023, 3:15 PM
Movie Address: Cinepolis Central, Guwahati.

Please look into it. And issue...

Is there a cctv or night vision or other cameras inside the cinema hall (theatre) without telling us in any branch of cinepolis cinema? - query since the same is not informed about while booking tickets....

My order I'd is[protected]. I issued 2 tickets for BTS SUGA Japan Live Viewing yesterday. exited the app for payment on my UPI app, when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained yesterday too. But nothing has been done...

I have been to cinepolis movie theatre quite a few times now. Mostly I prefer late shows and whenever I go to the last show they always turn off the air conditioning in the middle of the movie.
I understand the environmental damage of air conditioning and conserving power but turning off the AC hours before a movie ends in a completely sealed-off theatre is a major indiscretion....

Are there any night vision cameras or cctv or other cameras in any cinepolis across pan india?
As an audience, there is no information to us about surveillance.
If it is there, then why customers are not informed about it while booking tickets....

I booked movie tickets yesterday via Cinepolis app and spend 1104 rupees at 11.20pm 24th May 2023 UPI reference no:[protected]
But problem is money was debited but no issued...so please refund my money....

Hi today on 22May2023. I booked 3 tickets for movie (Kerala Story) i booked this booked this ticket under age for 2 and now we want to cancel all 3 tickets. We had paid rs702 and want to get refund....

Hi, there is no such rule that outside food isn't allowed but why the hell the staff over here in Cinepolis, Royal Meenakshi mall, Bangalore didn't allow. The price of mere sandwich is 250-300 and then you don't allow food inside. What kind of harassment is this to public?...

I went to purchase movie ticket at Cinepolis fun cinemas Kota, and they said popcorn and cold drink is compulsory to buy or no movie ticket will be given, as per the term & conditions there is nothing in written that customer has to buy popcorn and drinks with movie ticket. This is to make fool the customers unnecessary charging forcefully.
However I argued with them for only ticket.
But next time I am looking for another theatre...

@IndiaCinepolis Malkajgiri has such senseless entrance and exit boards for parking. The LEFT side is for EXIT and RIGHT is for ENTRANCE? Is that even according to law? And the security guy RUDELY justifies it & blames the drivers when questioned!
1. When will you first reach your employer some manners and treating customers the right way
2. Stop killing people with senseless parking method that’s against general driving law...

Money has been deducted from my account while booking online tickets from your website, but I did not get any ticket confirmation....

Booked 7 Fast X tickets from Cinepolis website. Money was deducted from my bank account, yet I did not receive any ticket confirmation. No contact no/customer support posted on the website too.

In case I don't get the tickets, I must be given the refund....

Last night that is on 18/05/2023 I booked tickets on Cinepolis Kozhikode for the Fast X 3D for 10:15pm with booking id-WR56RCM.The 3D glasses provided for this movie was horrible.It was full foggy and couldn’t watch the movie properly with its original clarity.I changed the glasses at least 3-4 times and all the glasses were in same condition and the entire theatre was provided glasses with same situation.None of the staffs were present...

On 14.05.2023, myself and my mother went to Cinepolis, at Acropolis Mall, Kolkata. Asked for ticket for two for a show of "Fatafati" from 7:25PM and charged Rs.560.00 for invoice no 416066. When at 7:25Pm we went inside, and found that our seat what we booked are not same (booked on the foourth row from screen, but got on the second row from front). as we were facing difficulties, informed the boy in counter, from whom we purchased the ticket....

Cinepolis Bhandup has worst services we have requested Cheese sauce in replacment of salsa sauce in nachos combo but they have clearly denied and showing me the picture that we only provide food as shown in the picture so in picture there was a sprite and they are providing me cocke instead.and making argument with me and finally they themselve rejected i.mean cancelled the combo because of which my kids were hungry and cried so this is the...

Yesterday i went to funcinemas Kota to watch movie IP71 With my friwnds i asked thecounter person for 3 ticket costing 140 each which will total cost me 420 but we asked me 450 more that is total 870 for Food combos which i don't want and when i asked him to remove that that combo he started behaving rudely . And when i asked to call the manger he said its not my duty to call manage go and to your own. Like this customer satishfaction is...

I had visited Cinepolis in Airia Mall, Sector 68 Gurgaon on 14May evening and had ordered snacks from the Food stall around 6:00pm in the evening.

Rahul from the Snacks counter had taken my order but was unable to provide the paper bill/invoice at that time due to system issues. I had advised him to send the bill to my seat along with the food.

When the food arrived at my seat, I still didn't see a bill and I...

I had visited Cinepolis in Airia Mall, Sector 68 Gurgaon on 14May evening and had ordered snacks from the Food stall around 6:00pm in the evening.

Rahul from the Snacks counter had taken my order but was unable to provide the paper bill/invoice at that time due to system issues. I had advised him to send the bill to my seat along with the food.

When the food arrived at my seat, I still didn't see a bill and I...

Dear sir
Government o[censored]ttar Pradesh has announced Tax free on movie The Kerala Story. They are charging full tax from customers.
It was declared tax free on movie by state Govt o[censored]ttarpradesh for Uttar Pradesh state.
This is non complying and autocracy and not obeying the govt.notification. It is to be taken for the interest of public and charge heavy panelty to the management of Cinepolice.
Regards
Manish...