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Cinepolis India Complaints & Reviews

2.7
Updated: Jan 26, 2026
Complaints 1312
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Cinepolis India reviews & complaints page 7

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C
Chitra37
from Bhopal, Madhya Pradesh
Aug 14, 2023
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I booked for gadar 2 movie tickets the amount was deducted but tickets were not issued. Please refund the asap
Cinepolis India customer support has been notified about the posted complaint.
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    Docsan
    from LUCKNOW, Uttar Pradesh
    Aug 13, 2023
    Aug 14, 2023
    This thread was updated on Aug 14, 2023
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    Went to watch jailer on 13th August, 7.05pm show in one awadh, Lucknow.A gang of men were passing lewd comments, dancing, banging seats throughout the movie.Spoke to the manager, but had no impact.Hereby attaching their video
    +1 videos
    Cinepolis India customer support has been notified about the posted complaint.
    Hi,

    We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

    Regards,
    Team Cinepolis
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      D
      from Thane, Maharashtra
      Aug 12, 2023
      Aug 13, 2023
      This thread was updated on Aug 13, 2023
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      I made a booking of 2 tickets for movie OMG 2 for Date :13/8/2023 Venue Cinépolis VIP Viviana Time: 10:00am Seats D1 & D2. Ticket cost was ₹1400+ 118. I was told to make a payment of 1458 after reducing my 60 Cinépolis loyalty points. I paid through Google Pay but did not receive the tickets inspite of amount being debited from my bank account.
      Complaining here as I did not find suitable help/ support on the Cinépolis app
      Cinepolis India customer support has been notified about the posted complaint.
      Hi Deepa,

      We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

      Regards,
      Team Cinepolis
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        D
        from Thane, Maharashtra
        Aug 12, 2023
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        I booked two tickets for movie OMG 2 on 13/08/2023 at Cinépolis Viviana, Thane 10:00 am or 10:20 am show. Not sure about the timing. I paid thi Google Pay. Amount of ₹1458 ( ticket amount 1581-60 Cinépolis points) was deducted from my bank account but I did not receive the ticket .
        Appealing here as there is no help/ support on the app
        Cinepolis India customer support has been notified about the posted complaint.
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          W
          waseeonak
          Aug 5, 2023
          Aug 13, 2023
          This thread was updated on Aug 13, 2023
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          Address: Cinepolis VR,Nagpur

          My name is Raunak Vase or I am an employee of Cinepolis VR Nagpur, I sincerely want to file an upper case against Surendra Yadav, MOD of Cinepolis, because Surendra Yadav should give entry to the customer without ticket and keep the cash payment with him and give the entry to the customer. And tell the unit head that the unit head does not want to take any action.
          In Cinepolis night shift they give entry to customer without ticket punched and Surendra Yadav recycles popcorn tubs and popcorn decker orders are given unpunched in recycled tubs. Thee Mai Dekh Loonga but there is nothing in it.
          please take action against unit head surendra yadav
          Cinepolis India customer support has been notified about the posted complaint.
          Hi Raunak,

          We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

          Regards,
          Team Cinepolis
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            B
            from Mohali, Punjab
            Aug 4, 2023
            Aug 5, 2023
            This thread was updated on Aug 5, 2023
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            Address: Mohali

            Sir I have book 9 ticket on 31st July
            Payment done
            No tickets received, no massage received
            Please refund my amount Rs 2086
            Cinepolis India customer support has been notified about the posted complaint.
            Hi Bobby,

            We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

            Regards,
            Team Cinepolis
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              U
              uday
              from Mumbai, Maharashtra
              Aug 1, 2023
              Aug 4, 2023
              This thread was updated on Aug 4, 2023
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              I have booked movie ticket online from Cinepolis Web site transaction got Failed 2 times but refund not done from 50 days and customer care agents are of no use their manager in cinema place are also only giving dates and resolution not happening very pathetic service from Cinepolis India
              Cinepolis India customer support has been notified about the posted complaint.
              Hi Uday,

              We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

              Regards,
              Team Cinepolis
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                D
                Devansh Dhadda
                Aug 1, 2023
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                Address: World Trade park Jaipur

                I am in Cinepolis world Trade park, Jaipur, show was of 12:30 pm, it's been 1 pm and still movie hasn't started, I want refund for my ticket for wasting 30 minutes of mine
                Cinepolis India customer support has been notified about the posted complaint.
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                  S
                  Sanskruti Thakur
                  Jul 29, 2023
                  Jul 30, 2023
                  This thread was updated on Jul 30, 2023
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                  Ticket Cancellation and Refund

                  Address: Railway Station, Seawoods Grand Central Mall, above Seawoods, Navi Mumbai, Maharashtra 400706

                  I recently booked Oppenheimer tickets at Nexus Seawoods, Nerul. After the payment, I realised I booked it for the wrong timings. I spent about 1900 on these tickets. I wanted to cancel but there was no option for cancellation. I know it was a mistake on my part but please make a cancel option available. You guys already ask 200Rs for charges. What if I had made bookings at the wrong location? Who'd be willing to buy it? Please look into this...
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                  P
                  Pushkar0311
                  from Muzaffarpur, Bihar
                  Jul 29, 2023
                  Jul 29, 2023
                  This thread was updated on Jul 29, 2023
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                  You have to give offer its too costly everytime. If movie gets older then you have to less the price of ticket and give some offers
                  Cinepolis India customer support has been notified about the posted complaint.
                  Hi Pushkar,

                  We have added your remarks in our bucket and will pass on this to our concerned team.

                  Regards,
                  Team Cinepolis
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                    A
                    ASHOK BHAMBHANI
                    from Noida, Uttar Pradesh
                    Jul 28, 2023
                    Jul 29, 2023
                    This thread was updated on Jul 29, 2023
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                    Dear sir

                    As you well aware of the recent gst rate reduction of food items sold by cinemas, cinepolis, vadodara at inorbit mall started to charge at lower rate I.e. at 5% rate in invoice but instead of passing the benefits to the customer, they have increased their basic price and collecting the total prices same as charging before.

                    My complian is that govt reduce the gst rates for consumers but the same is not passed on to customers at cinepolis.

                    Regards
                    Ashok
                    [protected]
                    Cinepolis India customer support has been notified about the posted complaint.
                    Hi Ashok,

                    We have added your remarks in our bucket and will pass on this to our concerned team.

                    Regards,
                    Team Cinepolis
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                      S
                      SushdiyaRana
                      from Bhubaneswar, Odisha
                      Jul 27, 2023
                      Jul 28, 2023
                      This thread was updated on Jul 28, 2023
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                      I booked two tickets, I made the payment via UPI but didn't receive any confirmation of booking though I received a payment confirmation.I would request Cinepolis to either send me a booking confirmation or give me a refund.I am attaching the email payment confirmation that I received
                      Cinepolis India customer support has been notified about the posted complaint.
                      Hi Sushdiya,

                      We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                      Regards,
                      Team Cinepolis
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                        S
                        Shalini Vinod
                        from Ernakulam, Kerala
                        Jul 27, 2023
                        Jul 28, 2023
                        This thread was updated on Jul 28, 2023
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                        Address: kochi kerala
                        Website: WWW.CINEPOLISINDIA.COM

                        I had booked for 4 tickets for barbie on sunday. There was some promotion on Hdfc credit card so I tried that but when I went for payment they said it is not applicable for this card number so I tried with debit card as there was a promotion on that too. But that also said not valid for this card. So I closed the promotions and went ahead with the booking and then at the end got the tickets for today Thursday instead of sunday . Your system must have a glitch it changed the dates automatically to today. None of your customer care numbers of emails work

                        Date of incident 27/07/23
                        client number - [protected]
                        Desirable solution: refund
                        booking number:[protected]
                        Bank Ref #: 083908
                        kochi kerala
                        Cinepolis India customer support has been notified about the posted complaint.
                        Hi Shalini,

                        We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                        Regards,
                        Team Cinepolis
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                          S
                          sambhav mutha
                          from Noida, Uttar Pradesh
                          Jul 22, 2023
                          Jul 22, 2023
                          This thread was updated on Jul 22, 2023
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                          Address: Cinepolis Seasons Pune

                          On 12th July 3:40pm, I watched Mission Impossible Dead Reckoning in 4dx screen at Cinepolis Seasons mall, Pune. Unfortunately my wireless earbud's case must have slipped from my pocket that day.

                          On 19th July, I visited to enquire if they had found it. The person at the ticket counter confirmed that they had found it and showed the picture of the earbuds from their internal whatsapp group. He sent me to a person whose name tag was 'Rushikesh' at the cine care counter. He told me that the earbuds are with their manager "Rishikesh Mane".

                          He then sent me to another staff member who told me the most doubtful story ever-

                          He said that on 12th July after the movie was over, a customer came to the screen of 4dx and showed them a picture of the earbuds on his phone. They did not document his name and gave him the earbuds. The earbuds in question are "Soundcore Liberty Air 2 pro (black)". These are not a common pair of earbuds that anyone would have a picture of them in their phone. The chances of this story being true are slim. What I doubt happened is simple: someone from the staff has stolen them and others are covering it up.

                          I hope you will take this seriously as these are expensive earbuds. A quick look at the cctv footage on the date should show you that the staff member is making up the story. And who knows what else have they stolen until now.

                          - Sambhav Mutha
                          [protected]@gmail.com
                          [protected]
                          Cinepolis India customer support has been notified about the posted complaint.
                          Hi Sambhav,

                          We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                          Regards,
                          Team Cinepolis
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                            L
                            Lata Meena
                            Jul 18, 2023
                            Jul 19, 2023
                            This thread was updated on Jul 19, 2023
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                            Main 8 saal ke ke bacche ki ma hu aur aur 10 /07/20 ko 5 baje ke aaspas ham movies dekhen gaye kaha per MR vikaash Sharma ne mere saath bed word ka use kiya aur aur mujhse misbehav kiya
                            Cinepolis India customer support has been notified about the posted complaint.
                            Hi Lata,

                            We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                            Regards,
                            Team Cinepolis
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                              M
                              Milan1008
                              from New Delhi, Delhi
                              Jul 17, 2023
                              Jul 19, 2023
                              This thread was updated on Jul 19, 2023
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                              Tickets not received even after payment

                              I was booking tickets through the cinepolis app and even after my account was debited i did not receive the tickets. The tickets are still show available on the app...
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                              Y
                              Yuvraj ghimire
                              Jul 17, 2023
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                              I am writing to raise a formal complaint regarding an issue I encountered while purchasing movie tickets through the Cinepolis website . Unfortunately, despite the deduction of the payment from my account, I did not receive the tickets or any confirmation of my booking.

                              Date and time of transaction: 17/07/2023 18:56:53

                              Order number:[protected]
                              Cc avenue reference:[protected]
                              Pay mode: UPI
                              Number of tickets: 3
                              Cinepolis India customer support has been notified about the posted complaint.
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                                R
                                RamanSai96
                                from Hyderabad, Telangana
                                Jul 15, 2023
                                Jul 15, 2023
                                This thread was updated on Jul 15, 2023
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                                Address: Cinepolis DLS virtue mall Hyderabad

                                July 15 2023; 4:50 PM show; VIP seat K5 Audi 1 in Cinepolis DLS virtue mall is malfunctioning. I have reported it to respective cinepolis employee. But no action taken.
                                Cinepolis India customer support has been notified about the posted complaint.
                                Hi Raman,

                                We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                                Regards,
                                Team Cinepolis
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                                  A
                                  akashdubey
                                  Jul 15, 2023
                                  Jul 16, 2023
                                  This thread was updated on Jul 16, 2023
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                                  Resolved

                                  Complaint regarding deduction of money without receiving tickets

                                  Address: Ireo Grand View Towers 14th Floor, Golf Course Extension Road, Sector 58, Gurugram
                                  Website: cinepolisindia.com

                                  I am writing to raise a formal complaint regarding an issue I encountered while purchasing movie tickets through the Cinepolis India verified WhatsApp bot on 15th July, 2023. Unfortunately, despite the deduction of the payment from my account, I did not receive the tickets or any confirmation of my booking.

                                  Below are the details of the transaction:

                                  Date and Time of the transaction:[protected], 15:25:34
                                  Amount...
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                                  Avyakt
                                  from Cuttack, Odisha
                                  Jul 10, 2023
                                  Jul 12, 2023
                                  This thread was updated on Jul 12, 2023
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                                  10th July. Money deducted but tickets not received.
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Hi Avyakt,

                                  We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                                  Regards,
                                  Team Cinepolis
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