Cinepolis India Complaints & Reviews

Bad Audio
Screen shaking
Hole or bent in screen

Please resolve this asap
I didn’t get the tickets after paying. My payment got diducted

I just booked 2 ticket of demon Slayer.. I got confirmation mail...but it is not showing in app. Plz. Help.. show is starting at 2:55pm...

I have booked article 370 movie ticket on 23 Feb 2024 through Cinepolis app of amount 143 and money got debited but ticket not received from there side . I need my refund asap.i have booked from [protected] account

I booked two tickets in Cinépolis unity one from the app. The payment is deducted but I hadn’t received any tickets. I went half hour before the show time to confirm my ticket. Staff is Unprofessional and untrained. They don’t know how to help me. And can’t give any good advice how to handle this situation. I want my refund

Its highly disappointing to see that a brand like Cinepolis is not offering free drinking water to their customers. The bottle which ee can purchase from the food court is half the price of the movie ticket(which is 80 rupees).
Basic drinking water facility is available even in public bus stands. It should be bare minimum i n such a huge theatre. Its really shameful that Cinepolis forces us to buy a bottle worth rs.80 at there theatres.

Today i .e on 14 Jan 2024 while ordering F&B from Cinepolis Bhubaneswar the staff Varsha handed over plain CO2 and water instead on soft drink. After that when confronted they tried to wish away the thing without addressing the issue. The way the consumers are ill treated by a leading hospitality brand is appalling, unforgivable and unfortunate. On top of that the manager Mir behaves as if they own the place. Such kind o[censored]nfortunate behaviour on issues by the Staff inspite of being aware that they are speaking to an Army Officer displays the utter lack of empathy and consumer satisfaction in a hospitality brand of repute.Absolutely horrible behaviour by Staff which creates a bad impression about the brand.
Regards Colonel Satyabrata Swain

In Meenakshi mal Cinepolis not Even allowed solid food parcil which I took inside the mall itself.
Note, I showed the bill which is inside Meenakshi Mall itself.

You can contact me at [protected].

I have had a pretty bad experience last 4-5 times i watched a movie at cinepolis Nexus Westend, Pune

1. The soundproofing is bad, i can hear films from the next door theatre, i watched priscillia there...i could hear the loud sam bahadur from the show going on in the next door.
2. The projectionists messed up 3 of the last 4 shows i went there for. They couldn't understand where to put the interval screen...skipping some part of the movie, after several complaints THEY REWINDED the movie...
3. The first half of priscillia was cropped...

The entire point of paying good money for a well reputed theatre brand is to expect a good film watching experience. These amateur mistakes just seem disrespectful to the audience and to the filmmakers. Please fix up so that the experience does not get ruined for others. Its absolutely shocking to see that a cinema theatre not being able to do the basic things that you are charging us for.

My family does not understand Hindi. Only reason I paid over 2000 rupees to come here is because the website said dunki ( Hindi with eng subtitles)

However the movie did not have any subtitles

How is it possible for cinepolis to mislead the audience so grossly - not only was it a waste of time and money but a huge inconvenience for everyone

I booked movie tickets in Cinepolis app.Amount has been debited but i didn't recieve any ticket.And amount has not credited to me.
I am sending my Transaction id
Transaction Id-T2312231254021581340168
You can verify the Id

Cinepolis upload my phone number [protected] so request to delete it because I get so many wrong calls a day plz take some steps other I going to complain in police

The complaint is about the problem we as a whole audience faced during the screening of The Marvels in Cinepolis at VR mall on the 10th of November. I just wasn't able to get any solution from anyone neither the theatre owners nor the book my show looked into my concern so now I'm writing the complaint here. First, it was the night 3D show and they didn't start the show on time after the movie started the 3D experience was good but the audio of the theatre did not resonate with the movie's background music that wasn't a big problem but after the second half the experience has gone horrible. The 3D picture was not clear it was like the background characters were vibrating and not standing still and vibrations were all over the screen. The whole second half was unclear to see. It's hard to explain but everyone in the theatre was experiencing this and many did complain to the theatre owners but they didn't know anything why this was happening and they just weren't able to do anything. This was a very very bad experience and spoiled the whole movie experience for me. Please do something about this. I also faced this same 3D movie experience issue with Thor: Love and Thunder. Please do the needful and please make sure all the theatre prints are good in picture quality. I know you can't refund the money I spent but please I don't want anyone who goes to theatre and spoil their experience of movie watching.

Utpal Prajapati from Vadodara, Gujarat, India. I booked a ticket for Dunki at Inorbit Mall Vadodara (Gujarat ). The payment was done through Phone pay. The amount was deducted but the ticket was not booked. I checked my email (including spam) but there was no confirmation about tickets.I have attached the screenshot of the booking screen and the payment for your reference.

Kindly do the needful, please "refund". Many thanks!

Ticket Booking Information:

Patron: Utpal Prajapati

Email: [protected]@gmail.com

Movie: Dunki

Show Date & Time: thur 21st 10:40 PM

Tickets : 5 tickets

Payment mode: phone pay

Paid: 1518

Utpal Prajapati from Vadodara, Gujarat, India. I booked a ticket for Dunki at Inorbit Mall Vadodara (Gujarat ). The payment was done through phone pay. The amount was deducted but the ticket was not booked. I checked my email (including spam) but there was no confirmation email. I have attached the screenshot of the booking screen and the payment for your reference.

Kindly do the needful, please give "refund". Many thanks!

Ticket Booking Information:

Patron: Utpal Prajapati

Email: [protected]@gmail.com

Movie: Dunki

Show Date & Time: Thursday 21st 10:40 PM

Tickets : 5 tickets

Payment mode:Phone pay

Paid: 1518

On 17/Dec/2023 9:45 I booked 3 tickets for ANIMAL at Screen 1 with seat no E9/10/11. I dropped my wallet during the show, after the show I was going to parking space, on the way & I noticed that I didn’t have my wallet with me. I complained at Esplanade Cinepolis. By the time I reached a new show had started for the same screen. I complained but didn’t get the chance to go look for my self. Kindly look in this matter and help in getting the wallet back

I booked 2 tickets for animal movie at cinepolis unity one Rohini in Audi 1 seat number 1-2 as they were reclining seats and the seat was broken and it was so uncomfortable to seat on that seat I complained the staff about the same but there was no action from there end .
The seat was bend and tilled to centre and really was not able to sit on that seat and left the movie before an hour !

Today cinepolis wtp jaipur show was cancel and not give refund so please provide my refund

Hi,
I have booked my ticket through cinepolis websites & even paid for the tickets but didn't receive the tickets. It's not even visible in my booking history. Please initiate the refund as it was transaction of Rs 953.

Please refund my money. I paid 722 rs to book 3 tickets (F5, F6, F7) in Cinepolis westend mall 9:00 am show on 6th November for movie "Animal". Booking failed but money was debited from my account. I made the payment from my Paytm UPI account.