Cinepolis India Complaints & Reviews

I recently booked Oppenheimer tickets at Nexus Seawoods, Nerul. After the payment, I realised I booked it for the wrong timings. I spent about 1900 on these tickets. I wanted to cancel but there was no option for cancellation. I know it was a mistake on my part but please make a cancel option available. You guys already ask 200Rs for charges. What if I had made bookings at the wrong location? Who'd be willing to buy it? Please look into this...

You have to give offer its too costly everytime. If movie gets older then you have to less the price of ticket and give some offers

Dear sir

As you well aware of the recent gst rate reduction of food items sold by cinemas, cinepolis, vadodara at inorbit mall started to charge at lower rate I.e. at 5% rate in invoice but instead of passing the benefits to the customer, they have increased their basic price and collecting the total prices same as charging before.

My complian is that govt reduce the gst rates for consumers but the same is not passed on to customers at cinepolis.

Regards
Ashok
[protected]

I booked two tickets, I made the payment via UPI but didn't receive any confirmation of booking though I received a payment confirmation.I would request Cinepolis to either send me a booking confirmation or give me a refund.I am attaching the email payment confirmation that I received

I had booked for 4 tickets for barbie on sunday. There was some promotion on Hdfc credit card so I tried that but when I went for payment they said it is not applicable for this card number so I tried with debit card as there was a promotion on that too. But that also said not valid for this card. So I closed the promotions and went ahead with the booking and then at the end got the tickets for today Thursday instead of sunday . Your system must have a glitch it changed the dates automatically to today. None of your customer care numbers of emails work

Date of incident 27/07/23
client number - [protected]
Desirable solution: refund
booking number:[protected]
Bank Ref #: 083908
kochi kerala

On 12th July 3:40pm, I watched Mission Impossible Dead Reckoning in 4dx screen at Cinepolis Seasons mall, Pune. Unfortunately my wireless earbud's case must have slipped from my pocket that day.

On 19th July, I visited to enquire if they had found it. The person at the ticket counter confirmed that they had found it and showed the picture of the earbuds from their internal whatsapp group. He sent me to a person whose name tag was 'Rushikesh' at the cine care counter. He told me that the earbuds are with their manager "Rishikesh Mane".

He then sent me to another staff member who told me the most doubtful story ever-

He said that on 12th July after the movie was over, a customer came to the screen of 4dx and showed them a picture of the earbuds on his phone. They did not document his name and gave him the earbuds. The earbuds in question are "Soundcore Liberty Air 2 pro (black)". These are not a common pair of earbuds that anyone would have a picture of them in their phone. The chances of this story being true are slim. What I doubt happened is simple: someone from the staff has stolen them and others are covering it up.

I hope you will take this seriously as these are expensive earbuds. A quick look at the cctv footage on the date should show you that the staff member is making up the story. And who knows what else have they stolen until now.

- Sambhav Mutha
[protected]@gmail.com
[protected]

Main 8 saal ke ke bacche ki ma hu aur aur 10 /07/20 ko 5 baje ke aaspas ham movies dekhen gaye kaha per MR vikaash Sharma ne mere saath bed word ka use kiya aur aur mujhse misbehav kiya

I was booking tickets through the cinepolis app and even after my account was debited i did not receive the tickets. The tickets are still show available on the app...

I am writing to raise a formal complaint regarding an issue I encountered while purchasing movie tickets through the Cinepolis website . Unfortunately, despite the deduction of the payment from my account, I did not receive the tickets or any confirmation of my booking.

Date and time of transaction: 17/07/2023 18:56:53

Order number:[protected]
Cc avenue reference:[protected]
Pay mode: UPI
Number of tickets: 3

July 15 2023; 4:50 PM show; VIP seat K5 Audi 1 in Cinepolis DLS virtue mall is malfunctioning. I have reported it to respective cinepolis employee. But no action taken.

I am writing to raise a formal complaint regarding an issue I encountered while purchasing movie tickets through the Cinepolis India verified WhatsApp bot on 15th July, 2023. Unfortunately, despite the deduction of the payment from my account, I did not receive the tickets or any confirmation of my booking.

Below are the details of the transaction:

Date and Time of the transaction:[protected], 15:25:34
Amount...

10th July. Money deducted but tickets not received.

No ac at all everyone is literally feeling the heat inside the theater stupid maintenance really felt bad awfull

Movie time 2:45Pm and management team cinepolis start movie almost 30 min late. Screen and quality of projection is bad, in between movie’s colour change in green

I have booked 3 tickets for rangabali today and I haven't received any tickets even though money got debited from my account

Cinepolis mail(centro), Arekere Main Rd, Arakere Gate, Panduranga Nagar, Bengaluru, Karnataka 560076

In this mail charging parking fee illegally

This is in regards to the IMAX ticket pricing of Oppenheimer at Cinepolis Nexus Westend, Pune. The tickets for IMAX have been priced starting from ₹1050/- while the same movie has IMAX tickets in Mumbai and Bangalore starting from ₹300/-. This seems to be a grave error and hence needs to be rectified at the earliest. Many people are waiting for the correct prices to be listed so as to book them immediately....

This is regarding the IMAX ticket pricing at Cinepolis Nexus Westend, Pune for Oppenheimer. The tickets have been priced from ₹1050/- while the same movie has IMAX tickets in Mumbai and Bangalore from ₹300/-. This seems to be a grave error which needs to be rectified immediately. Many people are waiting for the correct prices to be listed as to book them.

22nd June
Audi 6 - VIP K7, K8
Booking ID - WCNKQMM

Cinepolis DSL Virtue Mall, Survey Colony, Industrial Development Area, Gaddi annaram, Hyderabad, Telangana

played ads and trailers for 20-25 mins before start of the movie and 20 mins during interval. As a consumer, we pay the money to watch a movie and not to see unnecessary ads. Theatre owners have become so commercial that in order to make money they are torturing the audience by playing these unnecessary ads. This not an individual problem but every movie going person would face this almost in every theatre in multiplexes.

Why should I see ads when I paid money to watch a movie. If they want to show ads then they should give either some discounts or make movie free.

I know that you would not be able to muscle these guys as these people are filthy rich and have political connection but just wanted to see if Consumer Compliant Forum really works. All the best!!

Me and my friend went to watch Elemental movie at your multiplex in Ashima mall Bhopal, Madhya Pradesh, India.
During the time of the interval me and my friend wanted to go out of the movie hall, we were denied to go out by the guard at the entrance, by the manager with disrespect. He said we cant write that in terms and conditions that people are not allowed to go out in the interval but this is our company policy that you cant.

We were very heartbroken by the way we were treated and disrespected because we tried to ask questions.

I want to know in detail where this is written in company’s policy to deny people to go out in the interval against their free will.