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Cinepolis India Complaints & Reviews

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Last updated Oct 28, 2024
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Cinepolis India reviews & complaints page 7

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I had booked ticket till 4/06/2023 money was deducted but ticket not received and no I have not received my refund yet this is biggest and worst Cinepolis...
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MarvelFan2007
Jun 18, 2023
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Screen fit to square frame while viewing movie in theatre

Address: Meenakshi Mall, Bannerghatta road, Bangalore

Sir/Ma'am
I'm Vighneshwar,
This is to inform that while watching 'The Flash' in Cinepolis, Meenakshi Mall, Bannerghatta Road, Bangalore - 560076 on 18th June 2023, the screen was fit to a square frame in the centre of the screen for the entire movie, instead of fitting it to the full screen.
This is disappointing and annoying as the main reason of watching a movie in theatre is to enjoy the special effects which involve...
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skverma11
Jun 18, 2023
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Complaint regarding the unsatisfactory movie experience at Cinepolis India

Dear Cinepolis India,

I hope this email finds you well. I am writing to express my extreme disappointment and dissatisfaction with my recent movie experience at one of your cinema halls. I had booked 10 tickets under BOOKING ID: W8HF6T4 for the highly anticipated movie "Adipurush 3D" for my team, specifically opting for the M Series seating, which was advertised as premium seating with extra leg space. However, upon reaching...
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manjunath261994
from Dharwad, Karnataka
Jun 16, 2023
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Ticket rewards point issue

Dear team we had booked tickets for adhipurash and at the counter cinepolis emp denied to add rewards points to my cinepolis app and said that can't add really unhappy with service my question if can't add rewards points and then why these app and all even we booked thirty tickets...
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J
jaicinepolis2023
Jun 15, 2023
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Late Entry for Movie due to poor Guidance

About. By 12:10 we had reached the theatre, had the security guard scan the tickets, or asked to wait. While waiting it was 12:20 pm but, no one opened the screen 1 door for entry, or no one came to inform us for early entry. We have to ask the security guard ourselves. It's 12:20 PM yet no one called for entry. The security guard said go inside yourself, or when we had to go inside ourselves then why were we asked to wait. Because of this...
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Souravv01369
from Bengaluru, Karnataka
Jun 11, 2023
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Not getting subtitles with the show as promised

On 10.6.23 i booked a ticket for 'Por thozhil' with english subtitles at Cinepolis, SJR central mall, Arekere, Bannerghatta, Banglore. Even in e-posters at theater it was shown subtitles available for the show. However there was no subtitles with the show. I have travelled about 25 kms to get the subtitles and this is what i have come across. Hope you will address my concern....
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Ankurjyoti
from Guwahati, Assam
Jun 10, 2023
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Money deduction

Address: Guwahati

I have booked four tickets for the movie Sri Raghupati (Date-12/06/23, time-3.40PM). Money was deducted from my account but i did not receive the tickets, please solve the problem....
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Address: VR Mall, Nagpur

I booked 5 tickets for Zara hatke zara bachke today for tomorrows 3:45 show at Cinepolis Nagpur. I did it through the Cinepolis App. I did the payment through the Phone Pe app and when I returned to the Cinepolis app the page went away and it said that the transaction failed, but the money got debited and I also received an Email from [protected]@ccavenue.com about the order confirmation which may be handles the payments. The order no. is[protected]....
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Address: VR Mall, Nagpur

I booked 5 tickets for Zara hatke zara bachke today for tomorrows 3:45 show at Cinepolis Nagpur. I did it through the Cinepolis App. I did the payment through the Phone Pe app and when I returned to the Cinepolis app the page went away and it said that the transaction failed, but the money got debited and I also received an Email from [protected]@ccavenue.com about the order confirmation which may be handles the payments. The Order No. is[protected]....
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V
VivekRungta01
Jun 9, 2023
Jun 11, 2023
This thread was updated on Jun 11, 2023
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Money Deducted But Ticket not issued and No Refund Till Now

Address: https://www.consumercomplaints.in/new_complaint/#

My order I'd is[protected] . I issued 2 tickets for zara hatke and zara bachke movie for yesterday.Payment was completed successfully and ticket had not been issued. when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained yesterday...
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BBrmn
Jun 5, 2023
Jun 9, 2023
This thread was updated on Jun 9, 2023
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Refund for Cancelled Show

I booked a movie ticket on Thursday i.e 1st June 2023 for a movie. But later in the day, a lower court in Assam didn't allow the movie to release. So I want a full refund for the tickets.

Booking ID: WPNBC76
Movie Name: SRI RAGHUPATI(ASSAMESE WITH ENG SUB) (AS)
Date and Time of the Movie: FRI, 2ND JUN, 2023, 3:15 PM
Movie Address: Cinepolis Central, Guwahati.

Please look into it. And issue...
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A
anonymus781
Jun 2, 2023
Jun 3, 2023
This thread was updated on Jun 3, 2023
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Night vision cameras or cctv or other cameras in any cinepolis across pan india

Is there a cctv or night vision or other cameras inside the cinema hall (theatre) without telling us in any branch of cinepolis cinema? - query since the same is not informed about while booking tickets....
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SaileePawar
from Mumbai, Maharashtra
Jun 2, 2023
Jun 11, 2023
This thread was updated on Jun 11, 2023
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Tickets not issued, but money deducted.

My order I'd is[protected]. I issued 2 tickets for BTS SUGA Japan Live Viewing yesterday. exited the app for payment on my UPI app, when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained yesterday too. But nothing has been done...
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Ron134123
from Jaipur, Rajasthan
Jun 2, 2023
Jun 5, 2023
This thread was updated on Jun 5, 2023
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Air conditioning turned off in the middle of the show

Address: WTP, JLN Marg, Jaipur

I have been to cinepolis movie theatre quite a few times now. Mostly I prefer late shows and whenever I go to the last show they always turn off the air conditioning in the middle of the movie.
I understand the environmental damage of air conditioning and conserving power but turning off the AC hours before a movie ends in a completely sealed-off theatre is a major indiscretion....
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Are there any night vision cameras or cctv or other cameras in any cinepolis across pan india?
As an audience, there is no information to us about surveillance.
If it is there, then why customers are not informed about it while booking tickets....
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Arnab.0205
May 25, 2023
May 26, 2023
This thread was updated on May 26, 2023
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Booking issued

Address: Lake Mall Cinepolis, kolkata

I booked movie tickets yesterday via Cinepolis app and spend 1104 rupees at 11.20pm 24th May 2023 UPI reference no:[protected]
But problem is money was debited but no issued...so please refund my money....
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Sagriti
from Delhi, Delhi
May 22, 2023
May 24, 2023
This thread was updated on May 24, 2023
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Refund for movie ticket

Hi today on 22May2023. I booked 3 tickets for movie (Kerala Story) i booked this booked this ticket under age for 2 and now we want to cancel all 3 tickets. We had paid rs702 and want to get refund....
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Snujais
from Jharsuguda, Odisha
May 21, 2023
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Outside food was not allowed at Cinepolis Bannerghatta Road

Address: Bangalore

Hi, there is no such rule that outside food isn't allowed but why the hell the staff over here in Cinepolis, Royal Meenakshi mall, Bangalore didn't allow. The price of mere sandwich is 250-300 and then you don't allow food inside. What kind of harassment is this to public?...
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Nilesh2023
May 21, 2023
May 24, 2023
This thread was updated on May 24, 2023
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Forcing ticket with food cinepolis kota

Address: Cinepolis, fun cinemas, city mall, kota, rajasthan

I went to purchase movie ticket at Cinepolis fun cinemas Kota, and they said popcorn and cold drink is compulsory to buy or no movie ticket will be given, as per the term & conditions there is nothing in written that customer has to buy popcorn and drinks with movie ticket. This is to make fool the customers unnecessary charging forcefully.
However I argued with them for only ticket.
But next time I am looking for another theatre...
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Jences
from HYDERABAD, Andhra Pradesh
May 20, 2023
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Dangerous Parking

Address: Cinepolis CCPL Mall https://maps.app.goo.gl/orw7dpb7LncfJraZ6?g_st=ic

@IndiaCinepolis Malkajgiri has such senseless entrance and exit boards for parking. The LEFT side is for EXIT and RIGHT is for ENTRANCE? Is that even according to law? And the security guy RUDELY justifies it & blames the drivers when questioned!
1. When will you first reach your employer some manners and treating customers the right way
2. Stop killing people with senseless parking method that’s against general driving law...
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