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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Nov 29, 2025
Complaints 1304
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661
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Cinepolis India reviews & complaints page 8

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S
Saras503
from Lucknow, Uttar Pradesh
Jun 25, 2023
Jun 28, 2023
This thread was updated on Jun 28, 2023
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I went to watch 11.15 show at Cinepolis Lucknow today on 25/06/23 when I went to order at the food counter the staff named Rampal refused to deliver on the seat. Very sad to see this kind of behavior from such a reputed brand. Now have to think before coming to Cinepolis again.
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Hi Saras,

We request you to share your concern with us via email on the following ID so that we can assist you in a better way.
[protected]@Cinepolis.com

Regards,
Team Cinepolis
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    Prithvi Patel 94
    from Vadodara, Gujarat
    Jun 25, 2023
    Jun 28, 2023
    This thread was updated on Jun 28, 2023
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    Address: Inorbit, Vadodara, Gujarat

    We visit cinepolis, Vadodara, 7 friends o[censored]s.
    After starting the movie the subtitles were not readable, attaching video of proof.
    And we watch English movies with subtitles only, for better understanding.

    When complained to manager he replied rudely, "that is how the movie has been recorded."
    Now Disney has made 60+ movies, I'm sure they know how to make their movies with subtitles.

    My complain is to refund my amount as the experience was not as I paid full amount on Saturday night when pricing are already high.

    And second want that manager to be fired as he is not treating us with kindness, and thinks we are stupid by giving such silly answers to customer of cinepolis.
    Cinepolis India customer support has been notified about the posted complaint.
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    Hi Prithvi,

    We request you to share your concern with us via email on the following ID so that we can assist you in a better way.
    [protected]@Cinepolis.com

    Regards,
    Team Cinepolis
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      G
      GopalMittal123
      Jun 24, 2023
      Jun 25, 2023
      This thread was updated on Jun 25, 2023
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      Address: Cinepolis Airia

      It is stated that I have booked two vip seats J-1 and J-2 for movie 1920 Horrors of the heart at Cinepolis Airia for 09:45 AM from the Cinepolis application.
      I have paid Rs. 747 for order no[protected] through my paytm account but I have not got tickets for the same.

      Please resolve at the earliest and I want same seats for the same show.
      Please do the needful.

      I have attached payment details for your reference.

      No Sir, I have not received email in spam or at any other place or booking id from screen.

      please resolve this issue and confirm me what is the possible solution for my hard earned money.

      Thanking you in anticipation.
      +1 photos
      Cinepolis India customer support has been notified about the posted complaint.
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      Hi Gopal,

      We will share relevant updates regarding the concern once we hear from our team. We request you to allow us some time.

      Regards,
      Team Cinepolis
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        M
        [email protected]
        from Delhi, Delhi
        Jun 23, 2023
        Jun 23, 2023
        This thread was updated on Jun 23, 2023
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        I booked two tickets and my payment for that got deducted but ticket booking got failed
        Please refund my amount asap. I used paytm upi for payment
        UPI reference number

        [protected].
        +1 photos
        Cinepolis India customer support has been notified about the posted complaint.
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        Hi Muskan,

        We request you to share your concern with us via email on the following ID so that we can assist you in a better way.
        [protected]@Cinepolis.com

        Regards,
        Team Cinepolis
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          S
          Sai group Company
          from Meerut, Uttar Pradesh
          Jun 22, 2023
          Jun 22, 2023
          This thread was updated on Jun 22, 2023
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          It was apparent that the staff did not prioritize or pay attention to customer needs.
          Cinepolis India customer support has been notified about the posted complaint.
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          Hi,

          Thanks for writing us. We regret the inconvenience caused to you. Kindly elaborate more on your issue at [protected]@Cinepolis.com so we can assist you in a better way.

          Regards,
          Team Cinepolis
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            S
            Sai group Company
            from Meerut, Uttar Pradesh
            Jun 22, 2023
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            The service was unbearably slow, causing unnecessary delays and inconvenience. Despite the presence of a few staff members, the overall efficiency was incredibly poor, resulting in an extensive wait for basic services.
            Cinepolis India customer support has been notified about the posted complaint.
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              S
              Sadab30
              Jun 20, 2023
              Jun 22, 2023
              This thread was updated on Jun 22, 2023
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              My order I'd is[protected] I issued 2 tickets. exited the app for payment on my UPI app, when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained thorough mail . But nothing has been done yet! Kindly look into the matter.
              +1 photos
              Cinepolis India customer support has been notified about the posted complaint.
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              Hi Sadab,

              Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

              Regards,
              Team Cinepolis
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                K
                Kalpesh Wankhede
                Jun 19, 2023
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                I had booked ticket till 4/06/2023 money was deducted but ticket not received and no I have not received my refund yet this is biggest and worst Cinepolis
                Cinepolis India customer support has been notified about the posted complaint.
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                  M
                  MarvelFan2007
                  Jun 18, 2023
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                  Address: Meenakshi Mall, Bannerghatta road, Bangalore

                  Sir/Ma'am
                  I'm Vighneshwar,
                  This is to inform that while watching 'The Flash' in Cinepolis, Meenakshi Mall, Bannerghatta Road, Bangalore - 560076 on 18th June 2023, the screen was fit to a square frame in the centre of the screen for the entire movie, instead of fitting it to the full screen.
                  This is disappointing and annoying as the main reason of watching a movie in theatre is to enjoy the special effects which involve both audio and visual effects.
                  I request the authorities to look into the matter and ensure it is not repeated and also demand a small refund for 'disturbed viewing'. The ticket is attached below .
                  thanks and regards,
                  Vighneshwar
                  Email ID: [protected]@gmail.com
                  +1 photos
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                    S
                    skverma11
                    Jun 18, 2023
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                    Resolved

                    Complaint regarding the unsatisfactory movie experience at Cinepolis India

                    Dear Cinepolis India,

                    I hope this email finds you well. I am writing to express my extreme disappointment and dissatisfaction with my recent movie experience at one of your cinema halls. I had booked 10 tickets under BOOKING ID: W8HF6T4 for the highly anticipated movie "Adipurush 3D" for my team, specifically opting for the M Series seating, which was advertised as premium seating with extra leg space. However, upon reaching...
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                    M
                    manjunath261994
                    from Dharwad, Karnataka
                    Jun 16, 2023
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                    Dear team we had booked tickets for adhipurash and at the counter cinepolis emp denied to add rewards points to my cinepolis app and said that can't add really unhappy with service my question if can't add rewards points and then why these app and all even we booked thirty tickets
                    Cinepolis India customer support has been notified about the posted complaint.
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                      J
                      jaicinepolis2023
                      Jun 15, 2023
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                      About. By 12:10 we had reached the theatre, had the security guard scan the tickets, or asked to wait. While waiting it was 12:20 pm but, no one opened the screen 1 door for entry, or no one came to inform us for early entry. We have to ask the security guard ourselves. It's 12:20 PM yet no one called for entry. The security guard said go inside yourself, or when we had to go inside ourselves then why were we asked to wait. Because of this the beginning of the film has been missed and the whole story of the film has been ruined.
                      You can also check CCTV.
                      Very poor service. This stupidity of the theater spoiled the whole film..and the Valuable day too.
                      How Can We Recover Our Loss??
                      Ticket Invoice - 168494
                      Cinepolis India customer support has been notified about the posted complaint.
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                        S
                        Souravv01369
                        from Bengaluru, Karnataka
                        Jun 11, 2023
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                        Not getting subtitles with the show as promised

                        On 10.6.23 i booked a ticket for 'Por thozhil' with english subtitles at Cinepolis, SJR central mall, Arekere, Bannerghatta, Banglore. Even in e-posters at theater it was shown subtitles available for the show. However there was no subtitles with the show. I have travelled about 25 kms to get the subtitles and this is what i have come across. Hope you will address my concern....
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                        A
                        Ankurjyoti
                        from Guwahati, Assam
                        Jun 10, 2023
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                        Address: Guwahati

                        I have booked four tickets for the movie Sri Raghupati (Date-12/06/23, time-3.40PM). Money was deducted from my account but i did not receive the tickets, please solve the problem.
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                          A
                          [email protected]
                          Jun 10, 2023
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                          Address: VR Mall, Nagpur

                          I booked 5 tickets for Zara hatke zara bachke today for tomorrows 3:45 show at Cinepolis Nagpur. I did it through the Cinepolis App. I did the payment through the Phone Pe app and when I returned to the Cinepolis app the page went away and it said that the transaction failed, but the money got debited and I also received an Email from [protected]@ccavenue.com about the order confirmation which may be handles the payments. The order no. is[protected]. I haven't yet got any confirmation message nor does the booking history show anything. I want a full refund of the amount that got debited. I have also attatched a screenshot of the mail that I received.
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                            A
                            [email protected]
                            Jun 10, 2023
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                            Not getting movie tickets despite paying the money

                            Address: VR Mall, Nagpur

                            I booked 5 tickets for Zara hatke zara bachke today for tomorrows 3:45 show at Cinepolis Nagpur. I did it through the Cinepolis App. I did the payment through the Phone Pe app and when I returned to the Cinepolis app the page went away and it said that the transaction failed, but the money got debited and I also received an Email from [protected]@ccavenue.com about the order confirmation which may be handles the payments. The Order No. is[protected]....
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                            VivekRungta01
                            Jun 9, 2023
                            May 4, 2025
                            This thread was updated on May 4, 2025
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                            Resolved

                            Money Deducted But Ticket not issued and No Refund Till Now

                            Address: https://www.consumercomplaints.in/new_complaint/#

                            My order I'd is[protected] . I issued 2 tickets for zara hatke and zara bachke movie for yesterday.Payment was completed successfully and ticket had not been issued. when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained yesterday...
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                            BBrmn
                            Jun 5, 2023
                            Jun 9, 2023
                            This thread was updated on Jun 9, 2023
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                            I booked a movie ticket on Thursday i.e 1st June 2023 for a movie. But later in the day, a lower court in Assam didn't allow the movie to release. So I want a full refund for the tickets.

                            Booking ID: WPNBC76
                            Movie Name: SRI RAGHUPATI(ASSAMESE WITH ENG SUB) (AS)
                            Date and Time of the Movie: FRI, 2ND JUN, 2023, 3:15 PM
                            Movie Address: Cinepolis Central, Guwahati.

                            Please look into it. And issue the refund ASAP.
                            Thanks
                            +2 photos
                            Cinepolis India customer support has been notified about the posted complaint.
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                            Hi,

                            Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                            Regards.
                            Team Cinepolis
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                              A
                              anonymus781
                              Jun 2, 2023
                              Jun 3, 2023
                              This thread was updated on Jun 3, 2023
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                              Night vision cameras or cctv or other cameras in any cinepolis across pan india

                              Is there a cctv or night vision or other cameras inside the cinema hall (theatre) without telling us in any branch of cinepolis cinema? - query since the same is not informed about while booking tickets....
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                              S
                              SaileePawar
                              from Mumbai, Maharashtra
                              Jun 2, 2023
                              Jun 11, 2023
                              This thread was updated on Jun 11, 2023
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                              My order I'd is[protected]. I issued 2 tickets for BTS SUGA Japan Live Viewing yesterday. exited the app for payment on my UPI app, when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained yesterday too. But nothing has been done yet! Kindly look into the matter.

                              Thank you.
                              +1 photos
                              Cinepolis India customer support has been notified about the posted complaint.
                              View replies
                              Hi Sailee,

                              Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                              Regards,
                              Team Cinepolis
                              Reply
                              Hey Sailee
                              Just wanted to ask i[censored] got any help from Cinepolis India coz even I am suffering from the exact same problem. Did they give u a refund or the tickets?
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