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Cinepolis India Complaints & Reviews

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Last updated Oct 28, 2024
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Cinepolis India reviews & complaints page 8

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S
srdp02
from Kolkata, West Bengal
May 19, 2023
May 20, 2023
This thread was updated on May 20, 2023
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Money deducted for tickets, but no ticket confirmation received

Money has been deducted from my account while booking online tickets from your website, but I did not get any ticket confirmation....
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srdp02
from Kolkata, West Bengal
May 19, 2023
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Money deducted for tickets, but not received ticket confirmation

Address: 11 Middle Road, Jadavpur, Kol- 700075

Booked 7 Fast X tickets from Cinepolis website. Money was deducted from my bank account, yet I did not receive any ticket confirmation. No contact no/customer support posted on the website too.

In case I don't get the tickets, I must be given the refund....
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Nakul_96
May 19, 2023
May 19, 2023
This thread was updated on May 19, 2023
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3D glass

Address: Kozhikode

Last night that is on 18/05/2023 I booked tickets on Cinepolis Kozhikode for the Fast X 3D for 10:15pm with booking id-WR56RCM.The 3D glasses provided for this movie was horrible.It was full foggy and couldn’t watch the movie properly with its original clarity.I changed the glasses at least 3-4 times and all the glasses were in same condition and the entire theatre was provided glasses with same situation.None of the staffs were present...
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Address: Acropolis mall Kolkata

On 14.05.2023, myself and my mother went to Cinepolis, at Acropolis Mall, Kolkata. Asked for ticket for two for a show of "Fatafati" from 7:25PM and charged Rs.560.00 for invoice no 416066. When at 7:25Pm we went inside, and found that our seat what we booked are not same (booked on the foourth row from screen, but got on the second row from front). as we were facing difficulties, informed the boy in counter, from whom we purchased the ticket....
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J
May 16, 2023
May 17, 2023
This thread was updated on May 17, 2023
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Food and Beverages services

Address: Cinepolis Bhandup mumbai

Cinepolis Bhandup has worst services we have requested Cheese sauce in replacment of salsa sauce in nachos combo but they have clearly denied and showing me the picture that we only provide food as shown in the picture so in picture there was a sprite and they are providing me cocke instead.and making argument with me and finally they themselve rejected i.mean cancelled the combo because of which my kids were hungry and cried so this is the...
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T
Tusharydv
from Kota, Rajasthan
May 16, 2023
May 17, 2023
This thread was updated on May 17, 2023
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Forcefully adding of food Combos with Ticket

Yesterday i went to funcinemas Kota to watch movie IP71 With my friwnds i asked thecounter person for 3 ticket costing 140 each which will total cost me 420 but we asked me 450 more that is total 870 for Food combos which i don't want and when i asked him to remove that that combo he started behaving rudely . And when i asked to call the manger he said its not my duty to call manage go and to your own. Like this customer satishfaction is...
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A
Aditya Dutta Gupta
May 15, 2023
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Staff rude behavior

Address: 3rd Floor, Reach Airia Mall, Badshahpur Sohna Rd Hwy, Sector 68, Gurugram, Haryana 122101

I had visited Cinepolis in Airia Mall, Sector 68 Gurgaon on 14May evening and had ordered snacks from the Food stall around 6:00pm in the evening.

Rahul from the Snacks counter had taken my order but was unable to provide the paper bill/invoice at that time due to system issues. I had advised him to send the bill to my seat along with the food.

When the food arrived at my seat, I still didn't see a bill and I...
+4 photos
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Aditya Dutta Gupta
May 15, 2023
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Staff rude behavior and very bad experience

Address: Airia Mall, 3rd Floor, Reach Airia Mall, Badshahpur Sohna Rd Hwy, Sector 68, Gurugram, Haryana 122101

I had visited Cinepolis in Airia Mall, Sector 68 Gurgaon on 14May evening and had ordered snacks from the Food stall around 6:00pm in the evening.

Rahul from the Snacks counter had taken my order but was unable to provide the paper bill/invoice at that time due to system issues. I had advised him to send the bill to my seat along with the food.

When the food arrived at my seat, I still didn't see a bill and I...
+4 photos
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Dear sir
Government o[censored]ttar Pradesh has announced Tax free on movie The Kerala Story. They are charging full tax from customers.
It was declared tax free on movie by state Govt o[censored]ttarpradesh for Uttar Pradesh state.
This is non complying and autocracy and not obeying the govt.notification. It is to be taken for the interest of public and charge heavy panelty to the management of Cinepolice.
Regards
Manish...
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R
RajveerSingh93
May 7, 2023
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Cancel or change my tickets dates

Address: Cinepolis mantra

Hey Plzz I am requesting u to change my tickets dates or cancel it [protected] it’s my number Plzz contact me...
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R
rhlpl
May 7, 2023
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Timing issue

Address: Gwalior

Dear sir,
Myovie time is 12:06, and they don't allow me in cinema hall,

Thanks & Regards
Rahul PAL
[protected]...
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R
Ranit Kon
May 6, 2023
May 8, 2023
This thread was updated on May 8, 2023
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Screen Smudges

Address: Esplande One , Bhubaneswar

I've been to the Cinepolis Bhubaneswar branch a ton of times and SO MANY of your screens are so DIRTY. It affects the movie watching experience so much, Its extremely Distracting.

Please please Ensure the screens are either cleaned or replaced. The least a customer expects after paying all that money for a movie is for the theatre to have a clean and clear screen,

Please ensure this is done IMMEDIATELY.
br...
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M
Madhulika.A
May 5, 2023
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Lost my bracelet

Hi Cinepolis Team,

I have lost my bracelet on 3rd May, 2023 at cinepolis, Visakhapatnam. Kindly assist....
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N
Nakuto
May 2, 2023
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Bad service

Address: Nexus Shanthiniketan

Watched movie in Cinepolis, Nexus Shanthiniketan. Half of the speakers were off and they turned off AC in between the movie. Such a bad picture quality and we have to pay around 400 per person for such a bad service....
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Nakuto
May 2, 2023
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Bad service provided

Address: Nexus Shanthiniketan,Bangalore

We watched ponniyin selvan movie in Cinepolis Nexus Shanthiniketan, Bangalore. Half of the speakers were off, bad picture quality and they turned off AC in between. Moreover they increase the charges on holiday. A ticket costs around 430 per person. This is what they provide for paying this much for a ticket....
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A
Aakash Giri gadhuli
Apr 29, 2023
May 1, 2023
This thread was updated on May 1, 2023
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Smoking

I'm here at esplanade mall gurgaon basai chowk, 2 guys here are smoking cigarettes during the show. Your security system are wrost i ever seen...
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V
Apr 28, 2023
Apr 29, 2023
This thread was updated on Apr 29, 2023
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Cctv or camera inside cinema hall

Address: Cinepolis ludhiana ,punjab

Is there a cctv or night vision or other cameras inside the cinema hall without telling us...
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Yadhu210403
from Coimbatore, Tamil Nadu
Apr 27, 2023
Apr 29, 2023
This thread was updated on Apr 29, 2023
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The management team was not capable enough to understand the issue and had a hard time in speaking English

Address: Fun republic mall, Coimbatore

Recently I had an issue where I had to deal with the management in saying that a small kid was allowed in for a 18+ horror movie and all they had to say was that I was lying about it. They couldn’t understand English nor could they reply back in English. I don’t understand how a company can hire people who aren’t even able to converse in basic English....
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sudhanshuompandey
from Shillong, Meghalaya
Apr 23, 2023
Apr 24, 2023
This thread was updated on Apr 24, 2023
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Low quality movie display and interrupted with ads even after interval between the movie

Address: Bhubaneswar

I have come to Cinepolis at Nexus Esplanade Mall, Bhubaneswar to watch Suzume.

Firstly, the movie's quality is very bad, it seems like it is downloaded from somewhere. It was stopped in between for interval very unprofessionally.

Secondly, after the interval, as the movie resumed, it wasn't continued from where it stopped. Instead, it was continued from a little earlier. After 5 minutes, ads were rolled again...
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World trade park jaipur
Apr 21, 2023
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In case of security guard

One of the security guard taken money from at Cinepolis world trade park jaipur and don't given ticket to me contact no of guard is[protected]...
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