Cinepolis India Complaints & Reviews

On 10.6.23 i booked a ticket for 'Por thozhil' with english subtitles at Cinepolis, SJR central mall, Arekere, Bannerghatta, Banglore. Even in e-posters at theater it was shown subtitles available for the show. However there was no subtitles with the show. I have travelled about 25 kms to get the subtitles and this is what i have come across. Hope you will address my concern....

I have booked four tickets for the movie Sri Raghupati (Date-12/06/23, time-3.40PM). Money was deducted from my account but i did not receive the tickets, please solve the problem.

I booked 5 tickets for Zara hatke zara bachke today for tomorrows 3:45 show at Cinepolis Nagpur. I did it through the Cinepolis App. I did the payment through the Phone Pe app and when I returned to the Cinepolis app the page went away and it said that the transaction failed, but the money got debited and I also received an Email from [protected]@ccavenue.com about the order confirmation which may be handles the payments. The order no. is[protected]. I haven't yet got any confirmation message nor does the booking history show anything. I want a full refund of the amount that got debited. I have also attatched a screenshot of the mail that I received.

I booked 5 tickets for Zara hatke zara bachke today for tomorrows 3:45 show at Cinepolis Nagpur. I did it through the Cinepolis App. I did the payment through the Phone Pe app and when I returned to the Cinepolis app the page went away and it said that the transaction failed, but the money got debited and I also received an Email from [protected]@ccavenue.com about the order confirmation which may be handles the payments. The Order No. is[protected]....

My order I'd is[protected] . I issued 2 tickets for zara hatke and zara bachke movie for yesterday.Payment was completed successfully and ticket had not been issued. when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained yesterday...

I booked a movie ticket on Thursday i.e 1st June 2023 for a movie. But later in the day, a lower court in Assam didn't allow the movie to release. So I want a full refund for the tickets.

Booking ID: WPNBC76
Movie Name: SRI RAGHUPATI(ASSAMESE WITH ENG SUB) (AS)
Date and Time of the Movie: FRI, 2ND JUN, 2023, 3:15 PM
Movie Address: Cinepolis Central, Guwahati.

Please look into it. And issue the refund ASAP.
Thanks

Is there a cctv or night vision or other cameras inside the cinema hall (theatre) without telling us in any branch of cinepolis cinema? - query since the same is not informed about while booking tickets....

My order I'd is[protected]. I issued 2 tickets for BTS SUGA Japan Live Viewing yesterday. exited the app for payment on my UPI app, when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained yesterday too. But nothing has been done yet! Kindly look into the matter.

Thank you.

I have been to cinepolis movie theatre quite a few times now. Mostly I prefer late shows and whenever I go to the last show they always turn off the air conditioning in the middle of the movie.
I understand the environmental damage of air conditioning and conserving power but turning off the AC hours before a movie ends in a completely sealed-off theatre is a major indiscretion.

Are there any night vision cameras or cctv or other cameras in any cinepolis across pan india?
As an audience, there is no information to us about surveillance.
If it is there, then why customers are not informed about it while booking tickets....

I booked movie tickets yesterday via Cinepolis app and spend 1104 rupees at 11.20pm 24th May 2023 UPI reference no:[protected]
But problem is money was debited but no issued...so please refund my money.

Hi today on 22May2023. I booked 3 tickets for movie (Kerala Story) i booked this booked this ticket under age for 2 and now we want to cancel all 3 tickets. We had paid rs702 and want to get refund.

Hi, there is no such rule that outside food isn't allowed but why the hell the staff over here in Cinepolis, Royal Meenakshi mall, Bangalore didn't allow. The price of mere sandwich is 250-300 and then you don't allow food inside. What kind of harassment is this to public?

I went to purchase movie ticket at Cinepolis fun cinemas Kota, and they said popcorn and cold drink is compulsory to buy or no movie ticket will be given, as per the term & conditions there is nothing in written that customer has to buy popcorn and drinks with movie ticket. This is to make fool the customers unnecessary charging forcefully.
However I argued with them for only ticket.
But next time I am looking for another theatre chain to avoid such harrasment.
Hopefully you can look into it and resolve it to avoid customer experience.
My ticket details for reference - invoice - 247528 & Booking id - T[protected]
However I cannot share my contact due to privacy.

@IndiaCinepolis Malkajgiri has such senseless entrance and exit boards for parking. The LEFT side is for EXIT and RIGHT is for ENTRANCE? Is that even according to law? And the security guy RUDELY justifies it & blames the drivers when questioned!
1. When will you first reach your employer some manners and treating customers the right way
2. Stop killing people with senseless parking method that’s against general driving law in India

Cinepolis CCPL Mall
https://maps.app.goo.gl/orw7dpb7LncfJraZ6?g_st=ic

Money has been deducted from my account while booking online tickets from your website, but I did not get any ticket confirmation....

Booked 7 Fast X tickets from Cinepolis website. Money was deducted from my bank account, yet I did not receive any ticket confirmation. No contact no/customer support posted on the website too.

In case I don't get the tickets, I must be given the refund.

Last night that is on 18/05/2023 I booked tickets on Cinepolis Kozhikode for the Fast X 3D for 10:15pm with booking id-WR56RCM.The 3D glasses provided for this movie was horrible.It was full foggy and couldn’t watch the movie properly with its original clarity.I changed the glasses at least 3-4 times and all the glasses were in same condition and the entire theatre was provided glasses with same situation.None of the staffs were present...

On 14.05.2023, myself and my mother went to Cinepolis, at Acropolis Mall, Kolkata. Asked for ticket for two for a show of "Fatafati" from 7:25PM and charged Rs.560.00 for invoice no 416066. When at 7:25Pm we went inside, and found that our seat what we booked are not same (booked on the foourth row from screen, but got on the second row from front). as we were facing difficulties, informed the boy in counter, from whom we purchased the ticket. Then only he informed that the tickets were wrongly generated for another movie "Gurdian of.." 3D movie. Immediately informed the manager, who could provide us the seat in third row from front, but not on the fourth, and informed that ticket price deducted from us will be reversed, as it was a fault on thier part. Moreover the ticket price for film "Fatafati" was different than what charged. Till date same has not been reversed.

Cinepolis Bhandup has worst services we have requested Cheese sauce in replacment of salsa sauce in nachos combo but they have clearly denied and showing me the picture that we only provide food as shown in the picture so in picture there was a sprite and they are providing me cocke instead.and making argument with me and finally they themselve rejected i.mean cancelled the combo because of which my kids were hungry and cried so this is the worst case.services by Cinepolis Bhandup mumbai

Worst ever staff and no co operation and policy of Cinepolis food and beverages is worst providing combo and for flavour extra charges for cheese.or flavour is not directly told at the time.of purchase and also mentioned correctly in any of the combo package clearly and where it is mentioned that u are providing salsa free and there is charges for cheese sauce.

Please rectify your mistake or need to complaint to local authority for filling people.