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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Mar 28, 2026
Complaints 1314
Resolved
663
Unresolved
651
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 9

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M
manjunath261994
from Dharwad, Karnataka
Jun 16, 2023
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Dear team we had booked tickets for adhipurash and at the counter cinepolis emp denied to add rewards points to my cinepolis app and said that can't add really unhappy with service my question if can't add rewards points and then why these app and all even we booked thirty tickets
Cinepolis India customer support has been notified about the posted complaint.
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    jaicinepolis2023
    Jun 15, 2023
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    About. By 12:10 we had reached the theatre, had the security guard scan the tickets, or asked to wait. While waiting it was 12:20 pm but, no one opened the screen 1 door for entry, or no one came to inform us for early entry. We have to ask the security guard ourselves. It's 12:20 PM yet no one called for entry. The security guard said go inside yourself, or when we had to go inside ourselves then why were we asked to wait. Because of this the beginning of the film has been missed and the whole story of the film has been ruined.
    You can also check CCTV.
    Very poor service. This stupidity of the theater spoiled the whole film..and the Valuable day too.
    How Can We Recover Our Loss??
    Ticket Invoice - 168494
    Cinepolis India customer support has been notified about the posted complaint.
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      S
      Souravv01369
      from Bengaluru, Karnataka
      Jun 11, 2023
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      Not getting subtitles with the show as promised

      On 10.6.23 i booked a ticket for 'Por thozhil' with english subtitles at Cinepolis, SJR central mall, Arekere, Bannerghatta, Banglore. Even in e-posters at theater it was shown subtitles available for the show. However there was no subtitles with the show. I have travelled about 25 kms to get the subtitles and this is what i have come across. Hope you will address my concern....
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      Ankurjyoti
      from Guwahati, Assam
      Jun 10, 2023
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      Address: Guwahati

      I have booked four tickets for the movie Sri Raghupati (Date-12/06/23, time-3.40PM). Money was deducted from my account but i did not receive the tickets, please solve the problem.
      Cinepolis India customer support has been notified about the posted complaint.
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        [email protected]
        Jun 10, 2023
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        Address: VR Mall, Nagpur

        I booked 5 tickets for Zara hatke zara bachke today for tomorrows 3:45 show at Cinepolis Nagpur. I did it through the Cinepolis App. I did the payment through the Phone Pe app and when I returned to the Cinepolis app the page went away and it said that the transaction failed, but the money got debited and I also received an Email from [protected]@ccavenue.com about the order confirmation which may be handles the payments. The order no. is[protected]. I haven't yet got any confirmation message nor does the booking history show anything. I want a full refund of the amount that got debited. I have also attatched a screenshot of the mail that I received.
        Cinepolis India customer support has been notified about the posted complaint.
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          A
          [email protected]
          Jun 10, 2023
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          Not getting movie tickets despite paying the money

          Address: VR Mall, Nagpur

          I booked 5 tickets for Zara hatke zara bachke today for tomorrows 3:45 show at Cinepolis Nagpur. I did it through the Cinepolis App. I did the payment through the Phone Pe app and when I returned to the Cinepolis app the page went away and it said that the transaction failed, but the money got debited and I also received an Email from [protected]@ccavenue.com about the order confirmation which may be handles the payments. The Order No. is[protected]....
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          V
          VivekRungta01
          Jun 9, 2023
          May 4, 2025
          This thread was updated on May 4, 2025
          Resolved
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          Money Deducted But Ticket not issued and No Refund Till Now

          Address: https://www.consumercomplaints.in/new_complaint/#

          My order I'd is[protected] . I issued 2 tickets for zara hatke and zara bachke movie for yesterday.Payment was completed successfully and ticket had not been issued. when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained yesterday...
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          B
          BBrmn
          Jun 5, 2023
          Jun 9, 2023
          This thread was updated on Jun 9, 2023
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          I booked a movie ticket on Thursday i.e 1st June 2023 for a movie. But later in the day, a lower court in Assam didn't allow the movie to release. So I want a full refund for the tickets.

          Booking ID: WPNBC76
          Movie Name: SRI RAGHUPATI(ASSAMESE WITH ENG SUB) (AS)
          Date and Time of the Movie: FRI, 2ND JUN, 2023, 3:15 PM
          Movie Address: Cinepolis Central, Guwahati.

          Please look into it. And issue the refund ASAP.
          Thanks
          Cinepolis India customer support has been notified about the posted complaint.
          View replies
          Hi,

          Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

          Regards.
          Team Cinepolis
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            A
            anonymus781
            Jun 2, 2023
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            Night vision cameras or cctv or other cameras in any cinepolis across pan india

            Is there a cctv or night vision or other cameras inside the cinema hall (theatre) without telling us in any branch of cinepolis cinema? - query since the same is not informed about while booking tickets....
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            S
            SaileePawar
            from Mumbai, Maharashtra
            Jun 2, 2023
            Jun 11, 2023
            This thread was updated on Jun 11, 2023
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            My order I'd is[protected]. I issued 2 tickets for BTS SUGA Japan Live Viewing yesterday. exited the app for payment on my UPI app, when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained yesterday too. But nothing has been done yet! Kindly look into the matter.

            Thank you.
            Cinepolis India customer support has been notified about the posted complaint.
            View replies
            Hi Sailee,

            Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

            Regards,
            Team Cinepolis
            Reply
            Hey Sailee
            Just wanted to ask i[censored] got any help from Cinepolis India coz even I am suffering from the exact same problem. Did they give u a refund or the tickets?
            Reply
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              R
              Ron134123
              from Jaipur, Rajasthan
              Jun 2, 2023
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              Address: WTP, JLN Marg, Jaipur

              I have been to cinepolis movie theatre quite a few times now. Mostly I prefer late shows and whenever I go to the last show they always turn off the air conditioning in the middle of the movie.
              I understand the environmental damage of air conditioning and conserving power but turning off the AC hours before a movie ends in a completely sealed-off theatre is a major indiscretion.
              Cinepolis India customer support has been notified about the posted complaint.
              View replies
              Hi,

              Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, exact cinema name and email id so we can assist you further.

              Regards,
              Team Cinepolis
              Reply
              Hi,

              Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

              Regards,
              Team Cinepolis
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                A
                anonymus781
                Jun 2, 2023
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                Query on night vision cameras or cctv or other cameras in any cinepolis across pan india

                Are there any night vision cameras or cctv or other cameras in any cinepolis across pan india?
                As an audience, there is no information to us about surveillance.
                If it is there, then why customers are not informed about it while booking tickets....
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                A
                Arnab.0205
                May 25, 2023
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                Address: Lake Mall Cinepolis, kolkata

                I booked movie tickets yesterday via Cinepolis app and spend 1104 rupees at 11.20pm 24th May 2023 UPI reference no:[protected]
                But problem is money was debited but no issued...so please refund my money.
                Cinepolis India customer support has been notified about the posted complaint.
                View replies
                Hi Arnab,

                Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                Regards,
                Team Cinepolis
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                  S
                  Sagriti
                  from Delhi, Delhi
                  May 22, 2023
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                  Hi today on 22May2023. I booked 3 tickets for movie (Kerala Story) i booked this booked this ticket under age for 2 and now we want to cancel all 3 tickets. We had paid rs702 and want to get refund.
                  Cinepolis India customer support has been notified about the posted complaint.
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                  Hi Sagriti,

                  Thanks for writing us. We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded.

                  Regards,
                  Team Cinepolis
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                    S
                    Snujais
                    from Jharsuguda, Odisha
                    May 21, 2023
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                    Address: Bangalore

                    Hi, there is no such rule that outside food isn't allowed but why the hell the staff over here in Cinepolis, Royal Meenakshi mall, Bangalore didn't allow. The price of mere sandwich is 250-300 and then you don't allow food inside. What kind of harassment is this to public?
                    Cinepolis India customer support has been notified about the posted complaint.
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                      N
                      Nilesh2023
                      May 21, 2023
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                      Address: Cinepolis, fun cinemas, city mall, kota, rajasthan

                      I went to purchase movie ticket at Cinepolis fun cinemas Kota, and they said popcorn and cold drink is compulsory to buy or no movie ticket will be given, as per the term & conditions there is nothing in written that customer has to buy popcorn and drinks with movie ticket. This is to make fool the customers unnecessary charging forcefully.
                      However I argued with them for only ticket.
                      But next time I am looking for another theatre chain to avoid such harrasment.
                      Hopefully you can look into it and resolve it to avoid customer experience.
                      My ticket details for reference - invoice - 247528 & Booking id - T[protected]
                      However I cannot share my contact due to privacy.
                      Cinepolis India customer support has been notified about the posted complaint.
                      View replies
                      Hi Nilesh,

                      Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

                      Regards,
                      Team Cinepolis
                      Reply
                      Personal details can't be shared due to privacy concerns. So i already shared ticket details. This is not only my problem this cinema is regularly practice this unethical to all customer. Kindly talk directly to cinema, if no action can be taken then its waste to complaint here, better shift to another cinemall company.
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                        J
                        Jences
                        from HYDERABAD, Andhra Pradesh
                        May 20, 2023
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                        Address: Cinepolis CCPL Mall https://maps.app.goo.gl/orw7dpb7LncfJraZ6?g_st=ic

                        @IndiaCinepolis Malkajgiri has such senseless entrance and exit boards for parking. The LEFT side is for EXIT and RIGHT is for ENTRANCE? Is that even according to law? And the security guy RUDELY justifies it & blames the drivers when questioned!
                        1. When will you first reach your employer some manners and treating customers the right way
                        2. Stop killing people with senseless parking method that’s against general driving law in India

                        Cinepolis CCPL Mall
                        https://maps.app.goo.gl/orw7dpb7LncfJraZ6?g_st=ic
                        +1 videos
                        Cinepolis India customer support has been notified about the posted complaint.
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                          S
                          srdp02
                          from Kolkata, West Bengal
                          May 19, 2023
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                          Resolved

                          Money has been deducted from my account while booking online tickets from your website, but I did not get any ticket confirmation.
                          May 20, 2023
                          Complaint marked as Resolved 
                          An agent of the said company called me and asked for the details and said a refund would be generated earliest by that night itself. Around 11pm, got an email with the refund confirmation and the next day morning, the money was refunded back into my bank account.
                          Cinepolis India customer support has been notified about the posted complaint.
                          View replies
                          Hi,

                          Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                          Regards,
                          Team Cinepolis
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                            srdp02
                            from Kolkata, West Bengal
                            May 19, 2023
                            Resolved
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                            Resolved

                            Address: 11 Middle Road, Jadavpur, Kol- 700075

                            Booked 7 Fast X tickets from Cinepolis website. Money was deducted from my bank account, yet I did not receive any ticket confirmation. No contact no/customer support posted on the website too.

                            In case I don't get the tickets, I must be given the refund.
                            May 20, 2023
                            Complaint marked as Resolved 
                            An agent of the said company called me and asked for the details and said a refund would be generated earliest by that night itself. Around 11pm, got an email with the refund confirmation and the next day morning, the money was refunded back into my bank account.
                            Cinepolis India customer support has been notified about the posted complaint.
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                              N
                              Nakul_96
                              May 19, 2023
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                              3D glass

                              Address: Kozhikode

                              Last night that is on 18/05/2023 I booked tickets on Cinepolis Kozhikode for the Fast X 3D for 10:15pm with booking id-WR56RCM.The 3D glasses provided for this movie was horrible.It was full foggy and couldn’t watch the movie properly with its original clarity.I changed the glasses at least 3-4 times and all the glasses were in same condition and the entire theatre was provided glasses with same situation.None of the staffs were present...
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