Cinepolis India Complaints & Reviews

Money has been deducted from my account while booking online tickets from your website, but I did not get any ticket confirmation....

Booked 7 Fast X tickets from Cinepolis website. Money was deducted from my bank account, yet I did not receive any ticket confirmation. No contact no/customer support posted on the website too.

In case I don't get the tickets, I must be given the refund.

Last night that is on 18/05/2023 I booked tickets on Cinepolis Kozhikode for the Fast X 3D for 10:15pm with booking id-WR56RCM.The 3D glasses provided for this movie was horrible.It was full foggy and couldn’t watch the movie properly with its original clarity.I changed the glasses at least 3-4 times and all the glasses were in same condition and the entire theatre was provided glasses with same situation.None of the staffs were present...

On 14.05.2023, myself and my mother went to Cinepolis, at Acropolis Mall, Kolkata. Asked for ticket for two for a show of "Fatafati" from 7:25PM and charged Rs.560.00 for invoice no 416066. When at 7:25Pm we went inside, and found that our seat what we booked are not same (booked on the foourth row from screen, but got on the second row from front). as we were facing difficulties, informed the boy in counter, from whom we purchased the ticket. Then only he informed that the tickets were wrongly generated for another movie "Gurdian of.." 3D movie. Immediately informed the manager, who could provide us the seat in third row from front, but not on the fourth, and informed that ticket price deducted from us will be reversed, as it was a fault on thier part. Moreover the ticket price for film "Fatafati" was different than what charged. Till date same has not been reversed.

Cinepolis Bhandup has worst services we have requested Cheese sauce in replacment of salsa sauce in nachos combo but they have clearly denied and showing me the picture that we only provide food as shown in the picture so in picture there was a sprite and they are providing me cocke instead.and making argument with me and finally they themselve rejected i.mean cancelled the combo because of which my kids were hungry and cried so this is the worst case.services by Cinepolis Bhandup mumbai

Worst ever staff and no co operation and policy of Cinepolis food and beverages is worst providing combo and for flavour extra charges for cheese.or flavour is not directly told at the time.of purchase and also mentioned correctly in any of the combo package clearly and where it is mentioned that u are providing salsa free and there is charges for cheese sauce.

Please rectify your mistake or need to complaint to local authority for filling people.

Yesterday i went to funcinemas Kota to watch movie IP71 With my friwnds i asked thecounter person for 3 ticket costing 140 each which will total cost me 420 but we asked me 450 more that is total 870 for Food combos which i don't want and when i asked him to remove that that combo he started behaving rudely . And when i asked to call the manger he said its not my duty to call manage go and to your own. Like this customer satishfaction is it co.pulsary to buy combo as i m a student i don't that much money that i canbuy co.bos with ticket i like to watch movie.

I had visited Cinepolis in Airia Mall, Sector 68 Gurgaon on 14May evening and had ordered snacks from the Food stall around 6:00pm in the evening.

Rahul from the Snacks counter had taken my order but was unable to provide the paper bill/invoice at that time due to system issues. I had advised him to send the bill to my seat along with the food.

When the food arrived at my seat, I still didn't see a bill and I went back to remind the staff for the invoice. It had been more than an hour and no invoice yet. After reminding Rahul, he assured he will send the bill to my seat and as I had expected, no-one came to handover the invoice.

After the movie was over, I went back to the follow up and asked for the Site Manager for complaint. Rajeev (Site Manager) approached me and asked me - What's the problem ?.. After I explained the situation to him, he casually said I will get you a bill and printed a new bill at 9:04pm. When I wanted to complaint about the repeated lies Rahul had said and the bad service, he challenged me to go ahead and complaint to the higher management instead of apologizing for the mistake on their part.

Rajeev was very rude infront of the other customers and his careless attitude reflected that he does not care about customer service.

I am very dissatisfied by my experience with Cinepolis and I expect a compensation for this harassments faced by me, for no good reason.

I would never recommend my friends and family to visit Cinepolis, rather visit professional and reputed companies like PVR and INOX who put their customers first.

I have attached the note for my order given to me around 6pm and the secondary bill printed by Rajeev at 9:04pm.

Hope this help Cinepolis to improve their customer service standards in future.

Thanks,

Aditya

I had visited Cinepolis in Airia Mall, Sector 68 Gurgaon on 14May evening and had ordered snacks from the Food stall around 6:00pm in the evening.

Rahul from the Snacks counter had taken my order but was unable to provide the paper bill/invoice at that time due to system issues. I had advised him to send the bill to my seat along with the food.

When the food arrived at my seat, I still didn't see a bill and I went back to remind the staff for the invoice. It had been more than an hour and no invoice yet. After reminding Rahul, he assured he will send the bill to my seat and as I had expected, no-one came to handover the invoice.

After the movie was over, I went back to the follow up and asked for the Site Manager for complaint. Rajeev (Site Manager) approached me and asked me - What's the problem ?.. After I explained the situation to him, he casually said I will get you a bill and printed a new bill at 9:04pm. When I wanted to complaint about the repeated lies Rahul had said and the bad service, he challenged me to go ahead and complaint to the higher management instead of apologizing for the mistake on their part.

Rajeev was very rude infront of the other customers and his careless attitude reflected that he does not care about customer service.

I am very dissatisfied by my experience with Cinepolis and I expect a compensation for this harassments faced by me, for no good reason.

I would never recommend my friends and family to visit Cinepolis, rather visit professional and reputed companies like PVR and INOX who put their customers first.

I have attached the note for my order given to me around 6pm and the secondary bill printed by Rajeev at 9:04pm.

Hope this help Cinepolis to improve their customer service standards in future.

Thanks,
Aditya

Dear sir
Government o[censored]ttar Pradesh has announced Tax free on movie The Kerala Story. They are charging full tax from customers.
It was declared tax free on movie by state Govt o[censored]ttarpradesh for Uttar Pradesh state.
This is non complying and autocracy and not obeying the govt.notification. It is to be taken for the interest of public and charge heavy panelty to the management of Cinepolice.
Regards
Manish

Hey Plzz I am requesting u to change my tickets dates or cancel it [protected] it’s my number Plzz contact me...

Dear sir,
Myovie time is 12:06, and they don't allow me in cinema hall,

Thanks & Regards
Rahul PAL
[protected]

I've been to the Cinepolis Bhubaneswar branch a ton of times and SO MANY of your screens are so DIRTY. It affects the movie watching experience so much, Its extremely Distracting.

Please please Ensure the screens are either cleaned or replaced. The least a customer expects after paying all that money for a movie is for the theatre to have a clean and clear screen,

Please ensure this is done IMMEDIATELY.

Please reach out if you need any other details.
My email Address is - [protected]@gmail.com

Hi Cinepolis Team,

I have lost my bracelet on 3rd May, 2023 at cinepolis, Visakhapatnam. Kindly assist.

Watched movie in Cinepolis, Nexus Shanthiniketan. Half of the speakers were off and they turned off AC in between the movie. Such a bad picture quality and we have to pay around 400 per person for such a bad service.

We watched ponniyin selvan movie in Cinepolis Nexus Shanthiniketan, Bangalore. Half of the speakers were off, bad picture quality and they turned off AC in between. Moreover they increase the charges on holiday. A ticket costs around 430 per person. This is what they provide for paying this much for a ticket.

I'm here at esplanade mall gurgaon basai chowk, 2 guys here are smoking cigarettes during the show. Your security system are wrost i ever seen

Is there a cctv or night vision or other cameras inside the cinema hall without telling us...

Recently I had an issue where I had to deal with the management in saying that a small kid was allowed in for a 18+ horror movie and all they had to say was that I was lying about it. They couldn’t understand English nor could they reply back in English. I don’t understand how a company can hire people who aren’t even able to converse in basic English.

I have come to Cinepolis at Nexus Esplanade Mall, Bhubaneswar to watch Suzume.

Firstly, the movie's quality is very bad, it seems like it is downloaded from somewhere. It was stopped in between for interval very unprofessionally.

Secondly, after the interval, as the movie resumed, it wasn't continued from where it stopped. Instead, it was continued from a little earlier. After 5 minutes, ads were rolled again disrupting the movie experience.

The movie is an Animation hence not receiving high quality viewing experience was very disappointing. And then, the ads thing made it worse. I would have been better if I would download the movie and watch it at home.

Please issue a refund!

One of the security guard taken money from at Cinepolis world trade park jaipur and don't given ticket to me contact no of guard is[protected]