Cinepolis India — booking status - unconfirmed

HarshOza

from Mumbai, Maharashtra

Address:

Viviana Mall, Eastern Express Highway, On Service Rd, Thane West, Thane, Maharashtra 400601, Thane, Maharashtra, 400601

I booked 2 imax avengers endgame tickets for sun 10:15 pm show via cinepolis application.

I received a booking confirmation on my email id and i was charged for the same...
However, the tickets did not show up on the "my tickets" section of the application. On top, the m-ticket received on via sms does not work!

Now i do not know whether my tickets are booked or not! Revert asap!

Contact no: [removed]
Email id: [protected]@gmail.com
Transaction: [removed]

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Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2019

Cinepolis India Customer Care's response Dear Harsh,

We apologize for the inconvenience caused. Please confirm if you have received or noted the Booking ID from the screen.

Regards,
Team Cinépolis

Apr 24, 2019

Updated by HarshOza I have received a booking ID on my email.

Verified Support

Apr 25, 2019

Cinepolis India Customer Care's response Dear Harsh,

Thanks for confirming us. Please note that there might have been some technical glitch due to which the tickets did not reflect in the mobile app. However, you can visit the respective cinema and show the Booking ID (mentioned in the email confirmation screenshot) at the entry of the cinema as the proof of your ticket purchase. Furthermore, please do carry the transaction proof that includes (SMS from Bank/other modes of the amount being deducted). Do get back to us in case further assistance is required.

Regards,
Team Cinépolis