Cinepolis India — Booking transaction failed but amount deducted from account

Address:	560078
Website:	cinepolisindia.com/now-playing/bangalore/cinepolis-royal-meenakshi-mall-bengaluru

Hi,
I tried to book 3 tickets for junglebook 3d engish for 19/04/2016 show on 18/04/2016. The tickets did not get confirmed but amount has been deducted from my bank account. I made the payment through sbi net banking. Please let me know when i can expect the refund from your end.
Bank transaction ref.No:[protected]ig0bvmcso2
Date & time: 18/04/2016 19:35
Amount: rs.951.54

I am club cinepolis member & card holder
Email: kishan.[protected]@yahoo.com