Cinepolis India — cancellation of tickets due to heavy rains

Address:

A N COLLEGE, Boring Road, Patna, Bihar, 800013

Cinepolis Patna, Book my show Booking ID: WS6K7PH and WMMQW2B

I booked 4 movie tickets for Chichore movie for 6.35pm show on 28/09/2019 show at Cinepolis Patna. It has been raining very heavily in Patna since last 36hrs. I talked to and made a request to Book my show helpdesk for the cancellation of these tickets but they said to contact the Cinepolis Patna people. I have been trying since last 4hrs (12noon) but the mobile number is not reachable and/or is non-functional .This is utter negligence on the part of Cinepolis Patna people. Kindly lodge my complaint and help.
Seema Sharma
Patna