[Resolved] Cinepolis India — charged double for my booking

 
1 Review
 soniyadhevi on Dec 25, 2017
I booked 4 tickets for a tamil movie from coimbatore using my debit card, first the transaction showed error and also said you will not be charged for the transaction done.. Again i booked the tickets for the same show and paid the money.. But after few minutes i received a message from bank where the money has been transcated for the first booking also... Kindly refund the money back..
Movie : velaikkaran (Tamil)
Show time : 9:30 am
Date : 24.12.2017
Screen : 3
Date of transation : 21.12.21017
Amount to be refunded: 763.12
Details : prcr/[protected]
Fun cinemas coimbatore
Complaint marked as Resolved Feb 9, 2018

Complaint Status


[Dec 25, 2017] Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Cinepolis India Customer Care's response, Dec 26, 2017
Hi Soniya (soniyadhevi),

Sorry for the inconvenience. Kindly share your contact number and Email ID at support@cinepolis.com with your ticket number (17282) in the subject line so that we can get in touch with you and assist you further.

Regards
Team Cinépolis
Verified Support
Cinepolis India Customer Care's response, Jan 04, 2018
Dear Soniya (soniyadhevi),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.
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    Cinepolis India - charged double for my booking