[Resolved] Cinepolis India — charged double for my booking

soniyadhevi

from Chennai, Tamil Nadu

Address:

Coimbatore, Tamil Nadu, 641402

I booked 4 tickets for a tamil movie from coimbatore using my debit card, first the transaction showed error and also said you will not be charged for the transaction done.. Again i booked the tickets for the same show and paid the money.. But after few minutes i received a message from bank where the money has been transcated for the first booking also... Kindly refund the money back..
Movie : velaikkaran (Tamil)
Show time : 9:30 am
Date : 24.12.2017
Screen : 3
Date of transation : 21.12.21017
Amount to be refunded: 763.12
Details : prcr/[protected]
Fun cinemas coimbatore

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Feb 9, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

Cinepolis India Customer Care's response Hi Soniya (soniyadhevi),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (17282) in the subject line so that we can get in touch with you and assist you further.

Regards
Team Cinépolis

Verified Support

Jan 04, 2018

Cinepolis India Customer Care's response Dear Soniya (soniyadhevi),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.