[Resolved] Cinepolis India — cinepolis - amount deducted.. but ticket booking failed

H_PR

from Bengaluru, Karnataka

Address:

560076

Hi team,

I tried booking on 2 tickets for rs 580/- on 21st april for movie “october” for the show on 22nd april in cinepolis bangalore via cinepolis app.
Amt is deducted but ticket booking failed. I have been sending emails about this and also posted in twitter to @indiacinepolis. So far i haven’t received any response from your side.
Mob - [protected]; e-mail - pr. [protected]@gmail.com
Pls let me know when will you refund?

Regards,
Harsha

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Jun 6, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 06, 2018

Cinepolis India Customer Care's response Dear Harsha (H_PR),

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis