[Resolved]  Cinepolis India — Cinepolis India Failed transaction message on site but received ticket confirmation through email after some time.

Address:	Gurgaon, Haryana, +91
Website:	www.cinepolisindia.com

Hi, This is Sujay shetty, booked ticket for fast and furious 8 for Viviana cinepolis thane on 14th april, friday 4.45 pm show through' online axis credit card. I got a failed transaction message on cinepolis website "we are very sorry, but there has been a problem between the webserver and the cinema you have been charged. You can ring the helpline to get your money refunded". Tried calling on few numbers on website but there is no response from the helpline also, hence I decided to book tickets at a different theatre in Thane at inox, but later When I checked my email I had got booking confirmation from cinepolis that my tickets have got booked . Later on also recieved meesage from AXIS for the transaction.


Thank you for banking with Axis Bank.

Rs.634.36 was spent on your Axis Bank Credit Card xx7067 on 14-Apr-17 01:51:17 PM at CINEPOLIS INDIA PRIV. Your available Credit Limit: Rs. 17, 469.57. The total Credit Limit of your account is Rs. 18, 000.00.

Please contact Customer Service[protected] or[protected] if this transaction was not authorized by you or if you wish to convert any transaction above Rs. 2500.00 into EMI.

This is really bad service from Cinepolis there is no customer service also to help me resolve this I tried calling on few now but was not reachable .If the transaction was successful i should have got a confirmation mail on the website itself . I saw similar complain from some other customer also on your sit .I need to get this amount refunded in my account .I have incurred Rs.630 for this transaction need to get this amount refunded at the earliest.