Cinepolis India — cinepolis ticket delivered later after 2 days

Address:

574222

Mticket delivered late after 2 days and not able to watch movie. Please arrange a amount refund or give me ticket for alternate day for same location/movie/timings.
This is too bad situation for us when we travel over the way also, ticket not delivered to email and even sms link could not open the ticket. When i checked with bookmyshow contact - they say its not with them and no such booking id. Please clarify on this and take corrective action as why system has to send mticket after 2 days