Cinepolis India — Credit card charged incorrectly for failed transaction @ www. cinepolisindia.com website — refund request

Address:	560076
Website:	www.cinepolisindia.com

Hi team,
I was trying to book 3 tickets for jungle book hindi 3d for 19th april 7:40 pm show... The first transaction failed at 2:52 pm on 18 april 2016 but still the amount of rs. 831.54 was charged to my credit card.

Please find the details of the sms from the bank about the debit :
"rs.831.54 was spent on ur hdfcbank credit card ending 1378 on[protected]:14:52:27 at ticketing_ccavenue_commum"

Kindly do the needful to refund the amount of 831.54 inr to my card account asap.

Note: i retried the booking & was successful on the 2nd attempt at 2:56 pm on 18 april 2016 & again the money got deducted ... So to summarize i was charged the same amount of rs. 831.54 twice for a single / same booking.

Please revert with an update on the above at the earliest.

Thanks & regards,
Souvik das
Mobile: +91 [protected]
Registered email: [protected]@yahoo.com