[Resolved] Cinepolis India — debit card got charged but tickets were not sent.

Veronica Ciccone

from Patna, Bihar

Address:	Patna, Bihar, 800013
Website:	www.cinepolis.com

I just booked four tickets for "war of the planet of the apes" for tomorrow's
1:35 pm show on cinepolis' website and checked on the m-ticket option before making a rs. 1000 payment through my visa debit card. The payment was successful and the amount got deducted from my account but i didn't receive the email confirmation. I didn't receive the m-ticket on my mobile either. I need the booking confirmation of those four tickets i bought for the show and the m-tickets, or a refund of my money asap. This is so frustrating as this is the third or fourth time this has happened with me while booking tickets from cinepolis.com. I'm a very regular and very old customer of cinepolis p&m mall patna, watching movies there at least once or twice per week with my family, so this is extremely disappointing! I hope i receive my tickets or a refund as soon as possible, preferably tickets, as the show date is tomorrow.

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Aug 28, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2017

Cinepolis India Customer Care's response Hi Veronica Ciccone,

Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Jul 21, 2017

Updated by Veronica Ciccone My email ID is atindra.[protected]@gmail.com and the cinema address is Cinepolis P & M Mall, Patna-Bihar, India.

Verified Support

Jul 24, 2017

Cinepolis India Customer Care's response Hi Veronica Ciccone,

Kindly share your contact number too, so that our team can assist you at the earliest.

Regards,
Team Cinepolis.

Jul 24, 2017

Updated by Veronica Ciccone Sure. My contact number is [protected].

Jul 24, 2017

Updated by Veronica Ciccone I'd also like to add, I just received an email from [protected]@gmail.com asking for photos of my credit card and bank statement.They call themselves "Cinepolis India- Complaint Care". Is it cinepolis' official email-ID or is it just another internet fraudster?

Jul 24, 2017

Updated by Veronica Ciccone I also received a call just a few minutes ago from the number [protected]. There was a guy asking me to go to www.paymentauthorization.in and enter my card details including CVV. I assume he was a fraudster too because I saw a complaint against him (the website) wiping money off of people's accounts after asking them to enter all their details. Just wanted to make sure that guy was really a fraudster and not from cinepolis.

Jul 25, 2017

Updated by Veronica Ciccone After i gave you my number i received a call from [protected] immediately and the guy who claimed to be from cinepolis asked me to go to www.paymentauthorization.in where he asked me to fill in my card details. Now INR 6000 has been deducted from my bank account. This is fraud! I am so agonised ! Do I need to file an FIR what do I do?

Verified Support

Jul 26, 2017

Cinepolis India Customer Care's response Hi Veronica Ciccone,

Thanks for sharing the details with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

Regards,
Team Cinepolis.