[Resolved] Cinepolis India — double transaction made due to some error and money also paid

mohitbitts

from Bengaluru, Karnataka

Address:

Cinepolis, Binnypet mall, 560019

On friday evening 31/05/2019, i visited cinepolis binnypet mall, bangalore and
Used my card to pay in coffee tree for a coffee. My card was swiped
Twice but the transaction was not complete and finally i paid rs. 140/- in
Cash. And was told that it would get reversed within 24 hours. But it
Still hasn't happened. Attached is the transaction details.

+1 photos

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Jul 30, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Jun 05, 2019

Updated by mohitbitts Will Cinepolis India customer support have some time to respond. Or they too busy

Verified Support

Jun 06, 2019

Cinepolis India Customer Care's response Dear Mohit,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (76524) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Jun 07, 2019

Updated by mohitbitts [protected] mohit.[protected]@gmail.com

Verified Support

Jun 08, 2019

Cinepolis India Customer Care's response Dear Mohit,

We are unable to track your details on this website. Kindly share your mobile number at [protected]@cinepolis.com with your ticket number (76524) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Jun 08, 2019

Updated by mohitbitts Can you call me on [protected]

Verified Support

Jun 10, 2019

Cinepolis India Customer Care's response Dear Mohit,

We are unable to track your details. Kindly share your mobile number via DM through this link: http://bit.ly/2Wpc27n so that our team can assist you.

Regards,
Team Cinépolis

Jun 12, 2019

Updated by mohitbitts Nonsense 3rd class service from Cinepolis. Cheats. Liars. I DMed u guys as requested by U still no response.

Verified Support

Jun 13, 2019

Cinepolis India Customer Care's response Dear Mohit,

We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Jun 13, 2019

Updated by mohitbitts How many times will u forward the concern. It is already known to them.

Verified Support

Jun 17, 2019

Cinepolis India Customer Care's response Dear Mohit,

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards
Team Cinépolis

Jun 17, 2019

Updated by mohitbitts Aren't you guys ashamed of asking more time. The transaction was done on the 31st of may 2019. It's 17th of June today and you still want more time. Can you give me your customer care number that I can call and talk.

Verified Support

Jun 19, 2019

Cinepolis India Customer Care's response Dear Mohit,

Sorry for the delay. Request you to allow us some time, one of our representatives will contact you shortly in this regard.

Regards,
Team Cinépolis

Jun 20, 2019

Updated by mohitbitts And when is this shortly going to happen. When will your 3rd class nonsense service team have time to solve this.

Verified Support

Jun 20, 2019

Cinepolis India Customer Care's response Dear Mohit,

We do understand that just expressing words would not help. However, we would like to assure you that we are working continuously to ensure that your issue will be resolved soon.

Regards,
Team Cinépolis

Jun 20, 2019

Updated by mohitbitts I want your 3rd class team to call me.

Jun 25, 2019

Updated by mohitbitts Do u guys even do any work or just sit there and torture and irritate people like us who have used your services.

Do you guys understand the meaning "I want a call from you guys" or not.

Verified Support

Jun 26, 2019

Cinepolis India Customer Care's response Dear Mohit,

Sorry for the delay. Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards,
Team Cinépolis