[Resolved] Cinepolis India — entry to the theatre | |||
Dated 2nd june, 2018 me and my family of four members had gone to watch a movie-veere di wedding. We know how it was a rated and required guidance and authority of parents for accompanied children. The arrogant and rude behaviour of the manager at mbd ludhiana told us how my kid who on my full discretion was allowed to come along, was a minor for their rulebook aged 13. However simultaneously a couple with a child aged three to four was permitted into the hall. The id was not even checked and it was their discretion of assuming his age and letting them go. When asked the manager felt that because no ticket is bought for a child below three years and the same child has no sense about the movie matter. If a rule is made it should be the same for everyone and not in accordance to a pre minor or a post minor category. Was this information helpful? | |||
Jul 14, 2018 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Jun 04, 2018 Cinepolis India Customer Care's response Dear Abhilasha Tokhi Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (31015) in the subject line so that our team can assist you. Regards Team Cinépolis Verified Support Jun 13, 2018 Cinepolis India Customer Care's response Dear Abhilasha Tokhi, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Regards Team Cinépolis. | |||
2 Comments | |||
Comments
On june 01 I tried booking 1 tickets via cinepolis android app for a movie at cinepolis: acropolis mall kolkata. Total cost for 1tickets was rs. 200 First time, i tried payment via net banking. The transaction was successful in the bank website. But tickets were not issued.
Cinepolis India Customer Care's response, Jun 7, 2018
Verified Support
Dear Customer (Ganiul),
Sorry for the inconvenience. Kindly share your contact number and Email ID at support@cinepolis.com with your ticket number (31350) in the subject line so that our team can assist you.
Regards
Team Cinépolis
Sorry for the inconvenience. Kindly share your contact number and Email ID at support@cinepolis.com with your ticket number (31350) in the subject line so that our team can assist you.
Regards
Team Cinépolis
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Manager proloy and vivek rude not supportive from cinepolis imperial square mall
Sorry for the inconvenience. Kindly share your contact number and Email ID at support@cinepolis.com with your ticket number (31215) in the subject line so that our team can assist you.
Regards
Team Cinépolis
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards
Team Cinépolis.