[Resolved] Cinepolis India — internet ticket booking- ticket not received but amount deducted

sg1971

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700029
Website:	www.cinepolisindia.com

On 3rd october 2017 at around 16.22 we initiated a payment of rs 657.60 for 3 tickets for the film newton at lake mall kolkata through your website www.cinepolisindia.com

The amount was deducted but no ticket confirmation received and we had to purchase again.

The details of the failed transaction is as follows

03 oct 2017 [protected]-paytmcinepolisindiap [protected] oct 2017 657.60

The payment was initiated from my account in the name of sudip ghosh, bank : hdfc bank, a/c no [protected]

The bank confirmed that the amount has reached your account.

We have been constantly following it up with your [protected]@cinepolis.com but more than one and a half months gone still no refund

Please do the necessary for a refund.

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May 5, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Apr 02, 2018

Updated by sg1971 my earlier complaint was unilaterally resolved by cinepolis without addressing the concern

https://www.consumercomplaints.in cinepolis-india-3-tickets-purchased-amount-debited-ticket-not-received-through-cinepolis-website-c1776097#c2935666

Verified Support

Apr 04, 2018

Cinepolis India Customer Care's response Dear Customer (sg1971),

We continuously strive to provide you the best resolution. Request your patience in the interim.

Regards
Team Cinépolis

Apr 04, 2018

Updated by sg1971 Enough of your standard reply ...Over six months to resolve an issue? Bloody cheats