[Resolved] Cinepolis India — m-tickets not generated despite successful payment

[Resolved] Cinepolis India — m-tickets not generated despite successful payment

S sumon099 from Kolkata, West Bengal

I booked two premium tickets for avengers endgame on 21.04.19 for which i paid rs530 using cinepolis app at acropolis mall, kolkata for the 8:30am show. The payment was successful via paytm, but no m tickets were generated. Order id[protected] Transaction id - [protected] I am attaching the screenshot of my successful payment. Please look into this matter and resolve this issue. Thank you. +1 photos Was this information helpful? No (0) Yes (0)
May 31, 2019 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Apr 22, 2019 Cinepolis India Customer Care's response Dear Customer (sumon099), Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (70676) in the subject line so that our team can assist you. Regards, Team Cinépolis Verified Support Apr 29, 2019 Cinepolis India Customer Care's response Dear Customer (sumon099), We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Regards, Team Cinépolis
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