[Resolved] Cinepolis India — Money debited - but ticket not generated, refund not received

Debasish Jaiswal

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560016
Website:	www.cinepolisindia.com

I had booked online movie ticket details as below
Movie date and time : 8th june 2017 4pm show
Movie name: mummy 3
Multiplex location : orion east - bangalore

Ticket booking date 8th june 2017
Booking done using reference email id : debasish. [protected]@gmail.com
Mobile number :[protected]

The money was debited from my account by the ticket was not generated.
I have emailed cinepolis as well, they mentioned that the matter has been escalated.

I have met mr ajit at the cinepolis orion east and he assured me that the money will be refunded, but i have not received the money back.

I have provided screen shot of my bank account showing that the amount has been debited from my account s well.

Need help to get my money refunded.

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Jul 20, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2017

Cinepolis India Customer Care's response Hi Debasish Jaiswal,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinepolis.

Verified Support

Jun 15, 2017

Cinepolis India Customer Care's response Hi Debasish Jaiswal

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.