[Resolved] Cinepolis India — money deducted but later shown transaction error & no ticket confirmed.

Gunjan Bagheshwar Verma

from Yaval, Maharashtra

Address:	Lucknow, Uttar Pradesh, 226021
Website:	Cinnepolis Movie Application

I tried to book ticket this morning through your cinnepolis app but when i entered my debit details through net banking... Amount was deducted with no tickets confirmed nor any reference no. Generated nothing... Please do kindly see through this.. When will the deducted amount be transfered back?
How much time will it take?
Phone no. & mail id through which ticket was booked... Is below & payment detailes are attached in this mail.
Phone no.- [protected]
Email - caisyn. [protected]@gmail.com
Ticket was booked in cinnepolis one awadh center mall lucknow of 12:35pm show.

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Dec 6, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Cinepolis India Customer Care's response Dear Gunjan,

Thank you for reaching out to us. We would like to inform you that your amount of the unsuccessful transaction has been refunded and the same will reflect in your account within 5 to 7 working days. Furthermore, you can rebook your tickets and feel free to contact us in case you need any further assistance.

Regards,
Team Cinépolis