[Resolved]  Cinepolis India — money deducted from card but didn't receive confirmation about tickets booked.

Address:Lucknow, Uttar Pradesh
Website:Cinepolis app

I have booked 2 tickets for avengers: infinity war 27 april 2018 12.45 show at cinepolis one awadh centre lucknow, on 24 april 2018. I have paid via debit card, money got deducted from card but still didn't received any confirmation about the tickets booked.
Please help me as soon as possible
Here are the details of the transaction
Name : vibhor verma
Email : [protected]@gmail.com
Contact number : [protected]
Transaction id:
Pos txn at[protected]hdfc[protected]cinepolis india p
Here i have attached the details of my transaction and bank's e-passbook which clearly states that the transaction was successful.
Please see the issue as soon as possible.
+2 photos
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May 29, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Apr 28, 2018
Cinepolis India Customer Care's response
Dear Vibhor Verma

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis
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