[Resolved] Cinepolis India — Money got deducted without booking tickets | |||
Hi, I tried booking 2 tickets today for the movie 'The Baby Boss' @ CINÉPOLIS One awadh center, Lucknow for 16th April 3 PM Show. I tried to pay the payment through sbi maestro debit card. But due some technical errors, my transaction was showed as failed but I was charged for Rs 934.36. I tried booking for seat number k10 & k11 of screen 7. Payment was done on POS [protected] at ticketing_ccavenues_co txn#[protected] Please initiate the refund as early as possible. Awaiting your response. Was this information helpful? | |||
May 27, 2017 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Apr 16, 2017 Cinepolis India Customer Care's response Dear Customer (Royalblood007), Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you Contact number.: Email ID: Regards, Team Cinepolis. Verified Support Apr 24, 2017 Cinepolis India Customer Care's response Dear Customer (Royalblood007), We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Regards, Team Cinepolis. | |||
 2 Comments | |||
Comments
I have booked today at 8:24 Am 2 tickets of Movie Race3, showtime 9:30 of date 15/06/2018 from www.cinepolisindia.com . After payment by upi sever hangs. A message comes from my bank of deduction. Seat number was S7 & S8. ₹690 deducted from my account. Transaction id is[protected] .Kindly confirm ticket or refund.
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Cinepolis India Customer Care's response, Jun 18, 2018
Verified Support
Dear Rãvî Çhäñdrá Pråkāsh Pràjápãtï,
Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at support@cinepolis.com with your ticket number (32955) in the subject line so that our team can assist you.
Regards
Team Cinépolis
Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at support@cinepolis.com with your ticket number (32955) in the subject line so that our team can assist you.
Regards
Team Cinépolis
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There was no customer care number also so that I can call and check my status.
Sorry for the inconvenience. Kindly share the following information at support@cinepolis.com so that our team can assist you
Contact number.:
Email ID:
Transaction ID:
Regards,
Team Cinepolis.