[Resolved] Cinepolis India — Movie tickets

Komal Dawra

from Bathinda, Punjab

Address:

Chandigarh, Punjab, 160014

I booked the tickets for movie 'trapped' on 21st march 2017 via paytm wallet. I booked it for cinepolis sector 17 chandigarh evening show around 7 pm. I didnot recieved the tickets and money was deducted from my wallet. My transaction order was 46772. I cant find here any options to upload the picture of transaction. Whenever i click the add imahe option, it opens only the camera and not the gallery. Please improve your website for easier customer access and please refund my money as soon as possible.

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May 15, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2017

Cinepolis India Customer Care's response Hi Komal Dawra,

Sorry for the inconvenience. This is to inform you that your concern has been noted and will be escalated to our team. Kindly share your contact details and your email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

Apr 14, 2017

Cinepolis India Customer Care's response Hi Komal Dawra,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.