[Resolved] Cinepolis India — no refund of money for canceled show

AashnaS

Address:

Ahmedabad one mall, vastrapur, 380009

I bought 2 tickets on bookmyshow for Dream Girl for the 12:15 PM show on 1st September, 2019. Cinepolis canceled the show and promised me a refund for the amount within 10-15 days. The refund has still not been made. This is unacceptable as i am a frequent customer at cinepolis and did not expect them to be such cheats. Please do something about this because i have waited for such a long time and I haven’t heard a word from cinepolis.

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Mar 11, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2020

Cinepolis India Customer Care's response Dear Aashna,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (104455) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Feb 09, 2020

Cinepolis India Customer Care's response Dear Aashna,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis