Cinepolis India — payment debited but booking isn't made

 
1 Review
Thane, Thane District, Maharashtra, India
 Ashishjitiwari on Apr 19, 2019
Hello,

I am writing this in order to inform you that i was making booking for my 4 movie tickets for kesari movie @viviana mall for a 1:05 pm show for today (19th april, 2019), after making the payment via net banking (Icici bank), i was flashed with a screen that showed that the booking was cancelled.

But to my surprise within fraction of seconds i received a message from my bank, that i was debited with 860 rupees.
I want a urgent action to be taken on the same and provide me with my refund as soon as possible.

Transaction id: [protected]

Hoping for a positive response from your end.

Thanks.

Complaint Status


[Apr 19, 2019] Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Cinepolis India Customer Care's response, Apr 20, 2019
Dear Ashish,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] with your ticket number (69758) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
Verified Support
Cinepolis India Customer Care's response, Apr 29, 2019
Dear Ashish,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis
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    Cinepolis India - payment debited but booking isn't made