[Resolved]  Cinepolis India — payment debited but booking isn't made

Address:

Thane, Maharashtra, 400607

Hello,

I am writing this in order to inform you that i was making booking for my 4 movie tickets for kesari movie @viviana mall for a 1:05 pm show for today (19th april, 2019), after making the payment via net banking (Icici bank), i was flashed with a screen that showed that the booking was cancelled.

But to my surprise within fraction of seconds i received a message from my bank, that i was debited with 860 rupees.
I want a urgent action to be taken on the same and provide me with my refund as soon as possible.

Transaction id: [protected]

Hoping for a positive response from your end.

Thanks.