[Resolved] Cinepolis India — payment deducted but no confirmation message of seats

 
4 Reviews
Delhi, Delhi, India
 Sanyamsethia on Jun 9, 2018
Hi i have booked ticket in cinepolis v3s laxmi nagar 5 tickets, payment got debited from my account but site got stuck after that. Neither i got any confirmation on ticket or any tracking number. My email id is [protected]@gmail.com, amount debited 1475. Enclosed bank email with transaction reference no. Help to resolve this and refund money at the earliest.

payment deducted but no confirmation message of seats
Complaint marked as Resolved Jul 12, 2018

Complaint Status


[Jun 10, 2018] Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Cinepolis India Customer Care's response, Jun 11, 2018
Dear Customer (Sanyamsethia),

Sorry for the inconvenience. Kindly share your contact number [protected]@cinepolis.com with your ticket number (31911) in the subject line so that our team can assist you.

Regards
Team Cinépolis
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Hi cinepolis
I already sent all the details to email I’d along with contact details 4 days back but unable to see any action from your side .
Hi

Almost 20 days past by, no action from Cinepolis apart from a action less email . It claims to be a a part of Mexican company but way they mange their e-payment system it appears they are from third world country. I can see lot of complaint of similar nature with no concrete action from the cinepolis. This is a good way of collecting money from innocent users with no action from the concerned authorities.
Cinepolis India Customer Care's response, Jun 30, 2018
Verified Support

Dear Sanyam Sethia,

Could you please confirm us on which email ID you have sent your details along with your email ID in the subject line so that our team can assist you?

Regards
Team Cinépolis
I have emailed on [protected]@cinepolis.com . find enclosed snapshot of email as well for your quick reference

Looking forward for reversal of payment

Regards
Sanyam

Cinepolis India Customer Care's response, Jul 14, 2018
Verified Support

Dear Sanyam Sethia,

Thanks for the confirmation. Our team is looking into your concern, please share your transaction date and mode of payment via given below link in order to resolve your concern as the earliest.

https://bit.ly/2NcqHP4

Regards
Team Cinépolis

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    Cinepolis India - payment deducted but no confirmation message of seats